2 results for Desktop Support Analyst in Orlando, FL

Help Desk Analyst I We are offering an exciting opportunity for a Help Desk Analyst I in the Machinery Manufacturing industry located in Orlando, Florida, United States. This role involves dealing with Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft among many other skills. Responsibilities: • Provide support for Android devices and help with development needs • Utilize Cisco technologies to ensure smooth network operations • Manage and troubleshoot issues related to Citrix technologies • Offer support and solutions for Mac computer users • Leverage Microsoft tools to enhance productivity and efficiency • Maintain and manage the Active Directory • Handle support and troubleshooting for Apple devices • Manage computer hardware, ensuring optimal performance • Oversee configuration management to ensure system stability • Coordinate deployment of software and hardware upgrades.

Service Coordinator We are offering a contract to permanent employment opportunity for a Service Coordinator in Orlando, Florida. This role is primarily focused on customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office within the HVAC industry. Responsibilities: • Coordinate scheduling and dispatching of Technicians for jobs including startups/repairs, warranty, and maintenance. • Handle customer inquiries and forward technical questions to the appropriate resource. • Track time and attendance for Technicians. • Maintain communication with customers regarding scheduling for the startup and follow-up on jobs in progress/completed. • Oversee the invoicing and billing processes for customers. • Carry out local office AP/AR functions and follow up with customers to ensure payment receipt. • Coordinate warranty administration process and order parts while tracking shipments. • Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes. • Maintain OSHA logs and answer telephones while maintaining detail oriented and courteous customer contact. • Organize and coordinate inventory process. • Assist new permanent employees in the completion of their paperwork and gather local prevailing wage rate. • Provide initial notification of Workers Compensation claims to insurance carrier and maintain office equipment (copier, telephone, fax, etc.).