4 results for Site Reliability Engineer in Orlando, FL

Developer/Software Engineer We are offering a long-term contract employment opportunity for a Developer/Software Engineer in Orlando, Florida. In this role, you will be instrumental in modernizing our technology stack through your expertise in Salesforce Service Cloud and Java API development. You will work closely with a range of professionals, from architects to product managers, to ensure the delivery of our high-impact initiatives. About the Role:We are seeking a Lead Software Engineer to drive the CRM integration project for multiple contact centers. This role combines hands-on technical contributions with strategic leadership, focusing on creating integrated systems for seamless customer interactions via chat, messaging, and voice calls.Key Responsibilities:<ul><li>Code Development: Approximately 50% hands-on coding focused on core APIs and web services (no mobile/Android development).</li><li>Team Leadership: Provide strategic direction and mentoring to the team to ensure successful delivery.</li><li>DevOps Management: Oversee environments, manage deployment pipelines, and serve as a focal point for release management processes.</li><li>Collaboration: Work closely with architects, product managers, project managers, and professional services teams to ensure project alignment and execution.</li><li>System Delivery: Assist in CRM system implementation and integration for various contact centers, aiming for major releases starting late 2025.</li></ul>

Mobile Android Developer We are in search of a Mobile Android Developer to become a part of our team. Situated in Orlando, Florida, the role plays a crucial part in our technology and digital sector. The position provides an opportunity to work on various facets including design, development, testing, and implementation of software fixes, enhancements, and new software systems. The opportunity is a long term contract employment. Responsibilities: • Collaborate on large development projects with diverse teams, including third-party resources.• Utilize your knowledge of development and engineering to work on software of moderate complexity.• Work on the design and development of highly scalable software systems and applications.• Implement assigned software development tasks using new or existing technologies.• Participate in the development of specifications for assigned components or projects.• Engage in coding, programming, testing, and debugging.• Follow established protocols for software installation and maintenance, and complete relevant documentation.• Contribute to the development and maintenance of technical components related to server-side, mobile, and web service-based solutions.• Coordinate deliverables with other technical groups within the organization.• Participate in setting the architectural direction for mobile and web components.• Serve as a high-level technical resource for Android development, providing technical guidance and oversight.• Engage in problem analysis and issue resolution.• Suggest improvements to processes, technology, and interfaces to enhance team effectiveness.

Application Support Engineer We are on the lookout for an Application Support Engineer in Rockledge, Florida, United States. This role is primarily focused on supporting and assisting customers, resolving tickets, and requires a basic understanding of application support. The industry we operate in involves technologies such as Cisco, Citrix, Cloud, Database, and Dell, among others. This is a permanent position. Responsibilities: • Assist customers with their queries and issues, providing timely and efficient solutions. • Handle ticket resolution, ensuring all tickets are addressed and resolved within the stipulated time. • Utilize a basic understanding of application support to troubleshoot and resolve issues. • Work with technologies such as Cisco, Citrix, Cloud, Database, and Dell to provide support and solutions. • Maintain a high level of customer service, ensuring all customer interactions are handled professionally and effectively. • Work with Active Directory and Backup Technologies to manage and support customer applications. • Leverage skills in Configuration Management to ensure the smooth running of applications. • Utilize knowledge of Computer Hardware to assist in resolving any hardware related issues. • Continuously update skills and knowledge in order to provide the best support possible. • Collaborate with the team to ensure all customer needs are met and issues are resolved.

IT Director We are seeking a detail-oriented IT Director for our operations based in Daytona Beach, Florida. The individual will be instrumental in managing our IT infrastructure, including enterprise storage and VMWare. The role also involves the potential to grow and manage a small team. Responsibilities: • Oversee the deployment and maintenance of enterprise storage systems. • Manage the utilization of VMWare and other networking solutions. • Execute CRM and ERP solutions to streamline business processes. • Handle the team's responsibilities, ensuring smooth operation and efficiency. • Implement and manage cloud technologies to optimize data storage and accessibility. • Manage the contracts and deployments related to IT services and hardware. • Provide deskside support when necessary to resolve technical issues. • Oversee the backup technologies to ensure data security and recovery. • Maintain and upgrade computer hardware as needed. • Execute strategies for the growth of the IT team and infrastructure.