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    69 results for Customer Experience Specialist in Philadelphia, PA

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    We are in search of a Customer Experience Specialist to join our team in Rahway, New Jersey. The successful candidate will be a key point of contact for our customers, tasked with setting up accounts, responding to inquiries, and ensuring overall customer satisfaction. This role is within the cloud technology industry and offers a long-term contract employment opportunity.

    Responsibilities:
    • Serve as the primary touchpoint for customers, addressing their needs and queries
    • Set up customer accounts in an efficient and accurate manner
    • Utilize CRM and database systems to maintain accurate customer records
    • Leverage Microsoft Excel and About Time tools for efficient workflow management
    • Monitor customer accounts and take necessary actions based on account status
    • Ensure customer satisfaction through proactive communication and problem resolution
    • Work closely with the EO/IR systems to deliver superior customer service
    • Participate in continuous learning to stay updated about the cloud technologies industry
    • Contribute towards the overall success of the customer service team.
    • Proficient in Cloud Technologies
    • Demonstrable experience with Customer Relationship Management (CRM) systems
    • Familiarity with various Database systems
    • Knowledge of EO/IR systems
    • Advanced skills in Microsoft Excel
    • Experience with About Time software
    • Ability to manage Customer Accounts effectively
    • Proven track record in achieving high Customer Satisfaction
    • Exceptional Customer Service skills
    • Experience in a Customer Success role

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    69 results for Customer Experience Specialist in Philadelphia, PA

    Customer Experience Specialist We are in search of a Customer Experience Specialist to join our team in Rahway, New Jersey. The successful candidate will be a key point of contact for our customers, tasked with setting up accounts, responding to inquiries, and ensuring overall customer satisfaction. This role is within the cloud technology industry and offers a long-term contract employment opportunity.<br><br>Responsibilities:<br>• Serve as the primary touchpoint for customers, addressing their needs and queries<br>• Set up customer accounts in an efficient and accurate manner<br>• Utilize CRM and database systems to maintain accurate customer records<br>• Leverage Microsoft Excel and About Time tools for efficient workflow management<br>• Monitor customer accounts and take necessary actions based on account status<br>• Ensure customer satisfaction through proactive communication and problem resolution<br>• Work closely with the EO/IR systems to deliver superior customer service<br>• Participate in continuous learning to stay updated about the cloud technologies industry<br>• Contribute towards the overall success of the customer service team. Service Specialist <p>The Service Specialist is responsible for ensuring timely and professional support to customers and clients through effective communication, process management, and issue resolution. This role requires a strong focus on service excellence, problem-solving, and coordination across internal departments to deliver outstanding results.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Address customer inquiries or concerns via phone, email, and/or in-person interactions with professionalism and efficiency.</li><li>Address and resolve all standard hardware-related issues </li><li>Act as a point of contact for clients, ensuring their needs are met and offering proactive solutions.</li><li>Investigate and resolve service-related issues in a timely manner.</li><li>Escalate concerns to the appropriate team members or departments when necessary.</li><li>Assist in streamlining service processes, ensuring accuracy and efficiency.</li><li>Maintain detailed and accurate records of customer interactions, service requests, and resolutions.</li><li>Work closely with team members to implement customer service strategies.</li></ul><p><br></p> Bilingual Customer Service Representative <p>&#127775; Grow Your Career in Customer Service – Global Industry Leader in Reading, PA &#127775;</p><p><br></p><p><strong>Position: Customer Service Representative</strong></p><p><strong>Location: Reading, PA | On-site or Hybrid options available</strong></p><p><strong>Schedule: Monday–Friday</strong></p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Act as a key point of contact for customers—processing orders, answering product inquiries, and resolving issues with professionalism and care</li><li>Coordinate with internal departments (Sales, Supply Chain, Logistics) to ensure smooth and timely order fulfillment</li><li>Maintain accurate customer records and documentation in internal systems</li><li>Identify opportunities to improve the customer experience and share insights with leadership</li><li>Be a team player who thrives in a fast-paced, detail-oriented environment</li></ul><p><strong>What You Bring:</strong></p><ul><li>1+ years of customer service experience</li><li>Strong communication and organizational skills</li><li>Comfort using CRM or order entry systems (SAP experience is a bonus!)</li><li>A proactive mindset with a focus on customer satisfaction</li><li>High attention to detail and the ability to juggle multiple tasks</li></ul><p><strong>Why You’ll Love It Here:</strong></p><ul><li>Join a <strong>well-established company</strong> in a critical and growing industry</li><li>Clear opportunities for advancement</li><li>Supportive leadership and a positive, people-first work culture</li></ul><p>Ready to take the next step in your customer service career? <strong>Apply Today! </strong></p> Customer Service Representative <p>Are you passionate about providing outstanding customer service and have the ability to communicate fluently in two languages? If so, we want to hear from you! Robert Half is seeking a skilled Bilingual Customer Service Representative to join our client’s team and help create meaningful connections with their customers.</p><p><br></p><p>Responsibilities:</p><ul><li>Assist customers by answering inquiries, resolving issues, and delivering exceptional service via phone, email, or chat.</li><li>Communicate effectively and professionally in both [Language #1] and [Language #2], ensuring a seamless customer experience.</li><li>Act as a problem-solver by addressing customer concerns and escalating when necessary.</li><li>Process orders, returns, and refunds efficiently and accurately.</li><li>Maintain up-to-date knowledge about company products, services, and policies.</li><li>Collaborate with team members to improve workflows and customer satisfaction.</li><li>Track customer interactions in the company’s CRM system to ensure accurate records and personalized support.</li></ul><p><br></p><p><br></p> Customer Service Representative <p>Are you passionate about providing world-class customer service while solving problems and creating positive experiences? Robert Half is seeking a Customer Service Representative who excels at interacting with clients and customers to deliver efficient and effective solutions. You’ll be joining a dynamic team in a fast-paced environment and contributing to the success of an organization that values its people.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Handle customer inquiries via phone, email, or chat with professionalism and accuracy.</li><li>Resolve customer issues in a timely manner while maintaining high satisfaction levels.</li><li>Process orders, applications, or updates efficiently using company systems.</li><li>Collaborate with team members to identify and implement process improvements.</li><li>Maintain detailed documentation of customer interactions for record-keeping and reporting purposes.</li></ul><p><br></p> Customer Service Representative <p>Are you passionate about making a difference in patients’ lives? Robert Half is partnering with a healthcare organization to find a dedicated <strong>Medical Customer Service Representative</strong>. This role is ideal for individuals with excellent communication skills, strong organizational abilities, and a patient-first mindset.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>As a Medical Customer Service Representative, you will:</p><ul><li><strong>Assist patients</strong> by providing guidance on medical assistance programs and helping them navigate available resources.</li><li><strong>Educate patients</strong> on understanding their medical bills, insurance benefits, and financial options.</li><li><strong>Collaborate</strong> with social workers, physicians, nursing staff, and other healthcare team members to ensure exceptional patient support.</li><li><strong>Communicate with insurance companies</strong> to manage patient accounts and resolve discrepancies.</li><li><strong>Utilize administrative tools</strong> like Microsoft Outlook, Word, and Excel to handle tasks and track information accurately.</li><li><strong>Support the team</strong> by taking on additional responsibilities as needed.</li><li><strong>Travel regularly</strong> to client facilities (mileage reimbursement provided).</li></ul> Customer Service Representative <p>We are currently hiring a Customer Service Representative based in Bridgewater, New Jersey. In this role, you will be responsible for processing customer orders, addressing inquiries, and ensuring efficient operations in a fast-paced, team-oriented environment.</p><p><br></p><ul><li>Process and manage customer orders from receipt to delivery, ensuring accuracy and timely fulfillment.</li><li>Coordinate with logistics and internal teams to track shipments, resolve delivery issues, and maintain smooth order flow.</li><li>Serve as the primary point of contact for assigned customer accounts, addressing inquiries, resolving issues, and updating account information.</li><li>Provide pre-sale support by responding to customer inquiries, preparing quotes, and assisting the sales team with product recommendations and materials.</li><li>Collaborate with marketing to distribute product updates and promotional materials to clients.</li><li>Deliver post-sale support by managing returns, exchanges, and refunds, and following up to ensure customer satisfaction.</li><li>Build and maintain strong, long-term relationships with clients, identifying upselling and cross-selling opportunities.</li><li>Proactively engage with customers to understand their evolving needs and offer tailored solutions.</li><li>Maintain accurate customer records and document feedback to support continuous improvement efforts.</li></ul> Customer Service Representative <p>Are you passionate about providing exceptional customer service and fluent in both English and Spanish? Do you thrive in a fast-paced environment and enjoy helping others? Robert Half is seeking a motivated and skilled Bilingual Customer Service Representative to join a local and growing team! This is a fantastic opportunity to showcase your problem-solving abilities, communication skills, and knowledge of service excellence while making a real difference in customers' lives.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Serve as the first point of contact for customers, effectively addressing inquiries, concerns, and requests in both English and Spanish.</li><li>Provide information regarding products, services, and policies through phone, email, or other communication channels.</li><li>Solve customer issues quickly and efficiently while maintaining a professional and friendly demeanor.</li><li>Assist customers with insurance billing procedures, ensuring accuracy and compliance with established protocols.</li><li>Accurately document customer interactions and resolutions in the organization's CRM systems.</li><li>Collaborate with internal departments to ensure customer needs are met seamlessly.</li><li>Support continuous improvement initiatives to enhance customer satisfaction and service quality.</li></ul><p><br></p> Customer Service Representative <p>We are offering a contract to permanent employment opportunity for a Customer Service Representative in Reading, Pennsylvania. As a key member of our team, your primary role will be to manage customer interactions, ensuring efficient processing of applications and upkeep of customer records. Additionally, you will be tasked with resolving inquiries and overseeing customer accounts.</p><p><br></p><p>Responsibilities</p><p><br></p><p>• Efficiently handle incoming and outgoing phone calls with customers</p><p>• Ensure all customer records are maintained accurately</p><p>• Schedule and confirm customer appointments</p><p>• Coordinate schedules and manage calendar effectively</p><p>• Respond to and resolve customer inquiries in a timely manner</p><p>• Accurately process customer credit applications </p><p>• Utilize multiple computer systems and applications to fulfill customer service functions</p><p>• Apply superior customer service skills to ensure customer satisfaction</p><p>• Utilize problem-solving skills to address and resolve issues</p><p>• Leverage strong analytical skills to monitor and take appropriate action on customer accounts.</p> Customer Service Representative <p>As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive the best possible service, whether it’s via phone, email, or live chat. You’ll act as the frontline for all inquiries, offering tailored solutions and maintaining meaningful relationships with clients. This role requires strong interpersonal skills, a customer-first mindset, and the ability to navigate multiple platforms fluently.</p><p><br></p><p>Responsibilities: </p><ul><li>Provide exceptional support to customers by addressing questions, resolving issues, and offering accurate information promptly.</li><li>Manage incoming calls, emails, and web inquiries with professional communication.</li><li>Collaborate with other departments to ensure customer satisfaction and timely issue resolution.</li><li>Accurately document all interactions in a CRM or ticketing system for future reference.</li><li>Identify and escalate complex issues to management when necessary.</li><li>Continuously update yourself on product/service knowledge to better assist customers.</li></ul><p><br></p> Senior Credit and Collections Specialist <p>A well-established waste management company located near Manalapan Township, NJ, is looking for a Senior Credit and Collections Specialist.</p><p>• Create and submit reports: collection accounts, account write-offs</p><p>• Apply Hazmat credit memos.</p><p>• Assist customers with their payments through various methods; cash, credit card, ACH, check/CHAX, IVR, and through the company website/web portal.</p><p>• Supporting the collection efforts/calls for accounts receivable portfolio.</p><p>• Researching account disputes and billing discrepancies.</p><p>• Responding to credit inquiries from customers.</p><p>• Performing account and payment reconciliations.</p><p>• Identifying delinquent accounts requiring external collection efforts.</p><p>• Analyzing and assessing the creditworthiness of accounts with credit manager.</p><p>• Documenting daily collections activity.</p><p><br></p> Customer Service Representative <p>Robert Half is seeking a dedicated and compassionate Customer Service Representative to join a reputable and local company within the healthcare industry. The ideal candidate will serve as the primary point of contact for patients, families, and healthcare providers, delivering exceptional support and ensuring a seamless experience across all interactions.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to incoming inquiries via phone, email, or chat from patients, families, and healthcare providers, addressing questions and resolving concerns promptly.</li><li>Assist customers with scheduling appointments, verifying insurance, billing inquiries, and navigating healthcare services.</li><li>Provide detailed and clear information about insurance coverage, treatment plans, and healthcare policies, ensuring patients understand available resources and options.</li><li>Accurately document customer interactions, update records, and input new information into the healthcare system database in compliance with healthcare regulations.</li><li>Maintain confidentiality and abide by HIPAA regulations in handling sensitive patient information.</li><li>Proactively identify issues, investigate discrepancies, and collaborate with internal teams to resolve customer concerns effectively.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Work closely with healthcare professionals, administrative staff, and insurance companies to streamline processes and ensure coordinated care for patients.</li></ul><p><br></p> Customer Service Representative <p>We are providing a long-term contract employment opportunity for a Customer Service Representative located in Philadelphia, Pennsylvania. As a Customer Service Representative, the job function is predominantly in the industry of customer service and administration, with the workplace being 100% on-site.</p><p><br></p><p>What you get to do every single day:</p><p>• Facilitate communication with clients and social security administrators.</p><p>• Handle a high volume of phone calls and email correspondences.</p><p>• Document interactions with clients in detail and maintain high volume documentation.</p><p>• Address and resolve client inquiries, issues, and questions promptly and efficiently.</p><p>• Process paperwork related to customer service operations.</p><p>• Keep clients updated about any changes or updates in their accounts or services.</p><p>• Carry out administrative tasks as and when required.</p><p>• Use Microsoft Word and other software tools for order entry and scheduling appointments.</p><p>• Manage escalated situations timely and communicate effectively.</p><p>• Maintain a customer service-oriented approach while handling all duties.</p> Customer Service Representative <p>We are in the process of expanding our team in the Middlesex, New Jersey area and are currently accepting applications for the role of Customer Service Representative. Your primary role will be to manage customer interactions, maintain accurate customer records, and ensure a high level of service is delivered at all times.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Efficiently handle customer inquiries and complaints, ensuring customer satisfaction</p><p>• Accurately process credit applications from customers</p><p>• Proactively monitor customer accounts and take necessary actions</p><p>• Maintain detailed and accurate customer credit records</p><p>• Resolve customer issues in a timely and effective manner</p><p>• Collaborate with team members to achieve a high level of customer service</p><p>• Develop and maintain a deep understanding of our products and services to better serve customers</p><p>• Continually seek ways to improve customer service and overall customer experience.</p> Collections Specialist <p>Are you an experienced <strong>Collections Specialist</strong> ready to bring your expertise to a dynamic and reputable HVAC company in Wilmington, DE? We’re looking for a results-driven professional to join our team and play a pivotal role in maintaining financial health while providing exceptional service to our clients on a contract-to-hire basis!</p><p><br></p><p><strong>Why Work With Us?</strong></p><ul><li><strong>Reputable Organization:</strong> Be part of a trusted name in the HVAC industry, recognized for quality and excellence.</li><li><strong>Career Growth:</strong> Opportunity to transition to a permanent role, with room for advancement.</li><li><strong>Team Environment:</strong> Join a supportive team that values collaboration and innovation.</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and monitor <strong>accounts receivable</strong> to ensure timely collections.</li><li>Communicate with customers to resolve payment discrepancies and secure outstanding payments.</li><li>Collaborate with internal teams to address and resolve account issues.</li><li>Prepare and maintain detailed records of collection activities.</li><li>Provide exceptional customer service while balancing firm but professional collections practices.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li><strong>Experience:</strong> 2+ years in collections or accounts receivable, preferably in a service-based industry.</li><li><strong>Skills:</strong> Strong negotiation, communication, and problem-solving skills.</li><li><strong>Tech-Savvy:</strong> Proficiency in accounting software and Microsoft Office Suite.</li><li><strong>Team Player:</strong> Ability to work well independently and collaboratively.</li><li><strong>Detail-Oriented:</strong> Keen attention to detail and ability to manage multiple priorities.</li></ul><p><strong>Ready to make an impact?</strong></p><p>Apply now to become part of a company that values integrity, innovation, and excellence in every aspect of its business!</p> Customer Service Business Operations Support We are offering a long-term contract employment opportunity for a detail-oriented individual in the role of Customer Service Business Operations Support in Allentown, Pennsylvania. In this role, you will primarily serve as the contact point for critical business systems and applications that impact the daily operations of our customer service team. You'll work in collaboration with various teams, managing system configuration, optimization, and change management.<br><br>Responsibilities: <br>• Ensure the integration, optimization, and availability of a wide array of systems and applications<br>• Work closely with Product teams to support the design, build, and testing of optimal solutions for systems and applications<br>• Act as the frontline of support for the help desk, recognizing patterns in issues and translating them to developers<br>• Configure, maintain, and govern select business systems, managing access to applications for customer service operations<br>• Document, maintain, and govern configuration files and business system documentation and records<br>• Collaborate with Product and IT teams to perform system maintenance, production incident problem management, and identification of root causes<br>• Aid in the planning, evaluation, and implementation of functionality and features, including but not limited to IVR/ IVA Web email, Chat, SMS, 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies<br>• Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing, and ensure enhancements of systems and integrations run accurately and efficiently<br>• Provide business support for applications, escalating issues as appropriate and monitoring escalations for timely resolution<br>• Configure, monitor, report, and audit automated processes including outbound calling campaigns, email, and other communication channels to ensure systems and processes perform as expected and adhere to SLA agreements, State/Federal laws, regulations, and Customer Experience expectations. Legal E-billing Specialist <p>Robert Half is currently working with a dynamic client seeking a Legal E-Billing Specialist. The Legal E-Billing Specialist will be responsible for the administration and management of the billing and electronic billing processes for all clients and vendors. If you are a dynamic Legal E-Billing Specialist with excellent communication, customer service and organizational skills, this may be the role for you.</p><p><br></p><p>Major responsibilities</p><ul><li>Process customer credit applications efficiently and accurately.</li><li>Keep customer credit records current.</li><li>Address customer credit inquiries to ensure satisfaction.</li><li>Oversee customer credit accounts and take action to secure overdue payments.</li><li>Utilize billing functions for effective customer account management.</li><li>Employ Microsoft Excel and other pertinent tools for data management and analysis.</li><li>Manage electronic billing and adhere to legal billing procedures as required.</li><li>Exhibit strong interpersonal skills when interacting with attorneys, secretaries, and clients.</li><li>Showcase robust problem-solving abilities in handling intricate billing setups and adjusting to updates in billing regulations and technological advancements.</li></ul><p><br></p> Customer Service Representative <p>We are in the process of expanding our client's team to include a Customer Service Representative. This role will be based in the Middlesex, New Jersey area. As a Customer Service Representative, your primary tasks will include managing customer applications, maintaining up-to-date customer records, and handling customer inquiries. Additionally, you will be charged with the task of monitoring customer accounts and taking appropriate action.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Efficiently and accurately process customer credit applications </p><p>• Maintain up-to-date and accurate records of customer credit </p><p>• Tackle customer inquiries in a timely and effective manner</p><p>• Closely monitor customer accounts and take the necessary action when needed</p><p>• Ensure customer satisfaction through detail oriented and efficient service </p><p>• Collaborate with team members to enhance customer service strategies </p><p>• Identify and address customer needs to improve overall service</p><p>• Maintain a high level of product knowledge to provide accurate information to customers</p><p>• Stay updated on industry trends to provide informed customer service</p><p>• Foster positive customer relationships to build customer loyalty.</p> Accounts Payable Specialist We are offering a permanent employment opportunity for an Accounts Payable Specialist in Middletown, Delaware. This role is within the construction industry and will be based on site. As an Accounts Payable Specialist, you will focus on processing vendor invoices, managing payments, maintaining vendor relationships, reporting expenses, and reconciling accounts. Additionally, you will handle administrative duties including scheduling, customer service, document management, and compliance support.<br><br>Responsibilities:<br>• Accurately process vendor invoices, ensuring they are correctly coded and entered into the accounting systems.<br>• Schedule and issue payments promptly and reconcile accounts to ensure accuracy.<br>• Communicate effectively with vendors regarding payment status, discrepancies, and account updates.<br>• Maintain a detailed record of company expenses and ensure compliance with company policies.<br>• Perform monthly and quarterly reconciliations for accounts payable, credit cards, and petty cash.<br>• Coordinate appointments, meetings, and travel arrangements for management when required.<br>• Serve as the point of contact for client inquiries, address concerns promptly or forward them to the appropriate personnel.<br>• Maintain and organize company records, project documentation, and forms with high attention to detail.<br>• Assist with reporting, licensing renewals, and document filing to meet compliance standards. Medical Billing Specialist <p>We are offering a long-term contract employment opportunity for a Medical Billing Specialist in Cherry Hill, New Jersey. As a Medical Billing Specialist, you will be handling complex tasks related to medical billing in a fast-paced environment. Your role will be crucial in managing customer accounts, processing applications, and responding to customer inquiries. </p><p><br></p><p>Responsibilities</p><p>• Handle and resolve customer inquiries related to medical billing</p><p>• Process and review customer credit applications with a high degree of precision</p><p>• Keep track of customer credit records, ensuring their accuracy and timeliness</p><p>• Closely monitor customer accounts and take immediate action when necessary</p><p>• Utilize Microsoft Excel to manage and organize billing information</p><p>• Maintain a high level of confidentiality when handling sensitive customer information.</p> Accounts Payable Specialist <p>We are offering a long-term contract employment opportunity in Maple Shade, New Jersey for an Accounts Payable Specialist. This role is centered around the financial services industry, where you will be tasked with handling and managing account coding and various accounting software systems. The workplace is dynamic and requires a detail-oriented individual who can effectively utilize tools like ADP, Concur, and ERP - Enterprise Resource Planning.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure accurate and efficient processing of customer credit applications</p><p>• Manage and maintain customer credit records with utmost precision</p><p>• Respond to and resolve customer inquiries in a timely and detail-oriented manner</p><p>• Monitor customer accounts and initiate appropriate action when necessary</p><p>• Handle account coding and manage accounting functions</p><p>• Utilize accounting software systems effectively for financial services</p><p>• Work with ADP - Financial Services for efficient account management</p><p>• Oversee accounts payable (AP) and accrual accounting</p> Intake Specialist <p>A premier Philadelphia-based law firm dedicated to advocating for victims of catastrophic personal injury. With a proven track record of success, our firm provides compassionate and aggressive representation to clients who have suffered life-altering injuries. We are seeking a highly motivated and empathetic <strong>Intake Specialist</strong> to serve as the first point of contact for prospective clients and help ensure each inquiry receives prompt, professional attention.</p><p><br></p><ul><li>Serve as the initial point of contact for potential clients via phone, email, and online inquiries</li><li>Conduct detailed intake interviews to gather relevant case facts and client information</li><li>Assess case viability using firm guidelines and escalate qualified leads to attorneys for review</li><li>Maintain accurate and organized records in the case management system</li><li>Follow up with potential clients to collect missing documentation or clarify information</li><li>Demonstrate empathy, professionalism, and discretion in all client interactions</li><li>Collaborate with attorneys, paralegals, and other staff to ensure a seamless client onboarding process</li><li>Provide updates to clients on the status of their intake process when appropriate</li></ul><p><br></p> Order Entry Specialist <p>We are seeking a skilled Order Entry Specialist to join our team in the Plastics Manufacturing industry. The Order Entry Specialist will be primarily engaged in customer service, data entry, and some inside sales. The role involves a combination of extensive data entry, some purchasing, account management, and frequent email communication. This role is a contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders received through various channels like website and email accurately and efficiently.</p><p>• Undertake data entry tasks to maintain current and accurate customer records.</p><p>• Conduct outbound calls to existing customers, maintaining a detail-oriented and warm relationship.</p><p>• Manage customer accounts and execute appropriate actions when necessary.</p><p>• Carry out some inside sales tasks as part of the role.</p><p>• Ensure high-quality customer service is consistently provided.</p><p>• Collaborate closely with a diverse team while also having the ability to function independently.</p><p>• Exhibit a results-driven approach, with a focus on detail and efficiency.</p><p>• Use Microsoft Office tools for various tasks.</p> General Office Clerk <p>We are offering an exciting opportunity for a General Office Clerk in Pedricktown, New Jersey. The successful candidate will be responsible for a variety of administrative and customer service tasks. This position is based in an office setting and it offers a long-term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently handle data entry tasks</p><p>• Provide customer service by resolving customer inquiries </p><p>• Process customer credit applications with accuracy </p><p>• Ensure customer credit records are maintained accurately</p><p>• Monitor customer accounts and take necessary actions</p><p>• Utilize Microsoft Excel, Outlook, and Word to organize and manage data</p><p>• Schedule appointments as required </p><p>• Perform scanning and organizing of files </p><p>• Undertake administrative assistance duties when needed</p><p>• Handle shipping functions as per the company's procedures.</p> AR Clerk/Specialist We are offering an exciting opportunity for an AR Clerk/Specialist in Moorestown, New Jersey. The role involves a combination of accounting duties, primarily focused on the efficient management of customer transactions and account receivables. The successful candidate will be integral to the smooth running of the accounts department in our organization.<br><br>Responsibilities:<br><br>• Accurate processing and posting of customer payments into QuickBooks<br>• Facilitating the timely issuance of sales invoices and ensuring they are error-free and include the correct sales tax<br>• Assisting in the transition from QuickBooks Desktop to QuickBooks Online<br>• Managing accounts receivable collections and ensuring prompt payment<br>• Ensuring the accurate and timely filing and payment of sales tax<br>• Undertaking project billing tasks, with a familiarity with AIA billing being advantageous<br>• Preparing project P& Ls in Excel and uploading invoices to the customer portal<br>• Maintaining effective communication with clients to resolve any issues or inquiries<br>• Using Microsoft Excel and other Microsoft Office tools to maintain and organize data efficiently<br>• Proactively monitoring customer accounts and taking necessary actions when required.