205 results for Help Desk Support Manager in Philadelphia, PA

Help Desk Manager We are in the search for a Help Desk Manager to join our team in Philadelphia, Pennsylvania. This position is in the IT industry, providing an opportunity for you to manage and mentor a team of help desk technicians, ensuring effective support and incident resolution.This role is 5 days a week onsite Responsibilities: • Oversee the management and mentoring of a team of help desk technicians (2-3 people), enhancing their ability to provide efficient support.• Act as the primary contact for executive leadership, ensuring their IT requirements are met with top-tier service.• Handle hands-on technical support for hardware, software, and network issues, striving for timely incident and request resolution.• Maintain the incident management process, including the logging, tracking, and resolution of issues in a swift and efficient manner.• Identify potential improvements in help desk operations and implement best practices to improve service delivery.• Regularly conduct training sessions for the help desk team, keeping them abreast with the latest technologies and support techniques.• Undertake projects and initiatives independently, ensuring timely completion of global projects.• Maintain accurate and up-to-date documentation of support processes, procedures, and troubleshooting guides.• Monitor the performance of the help desk team through key metrics, providing regular reports to senior management.• Collaborate with external vendors for hardware and software procurement, maintenance, and support.• Audio Visual and conference room support

Help Desk Manager We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery. Responsibilities• Oversee a team of service desk technicians, providing mentorship and direction• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner• Refine and develop IT support processes for optimal service delivery• Collaborate with other departments to enhance the efficiency of IT services• Track performance metrics and instigate continuous improvement initiatives• Utilize ITSM and active directory in managing and troubleshooting IT issues• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies• Provide deskside support and manage computer hardware issues.

Help Desk Manager We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations. Responsibilities: • Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues. • Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365. • Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations. • Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery. • Utilize Microsoft Intune for device provisioning and policy enforcement. • Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations. • Foster client relationships by providing detail oriented, friendly support and training. • Maintain detailed service tickets and IT documentation using ITSM tools. • Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments. • Proactively identify and resolve potential IT problems before they escalate.

Help Desk Technician Robert Half is hiring for a Help Desk Technician I in BIRD IN HAND, Pennsylvania. This role functions within the tech industry, providing the first line of technical support to end-users. As a Help Desk Analyst I, you'll be tasked with delivering excellent customer service, troubleshooting hardware and software problems, and maintaining high levels of user satisfaction.**onsite 5 days a week** Responsibilities: • Provide exceptional customer service by responding to inbound support requests via calls, emails, and tickets.• Diagnose and troubleshoot hardware and software issues, including issues related to operating systems, applications, and network connectivity.• Document user issues and track their resolution using the help desk ticketing system.• Collaborate with Level Two Support or other relevant teams to escalate and resolve complex technical problems.• Assist users with the setup, installation, and configuration of computer systems and peripherals.• Develop and maintain a knowledge base of frequently asked questions and their solutions.• Stay abreast of new technologies and best practices to provide effective user support.• Contribute to the maintenance and updating of the asset inventory.• Offer training and support to users on various software applications and tools.• Collaborate with team members to improve support processes and enhance user satisfaction.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Wilmington, Delaware. This role involves a broad range of tasks, including technical support for end users, administration and support of Office 365, and troubleshooting and configuration of hardware. Your role will be essential in maintaining the smooth operation of our IT systems. Responsibilities: • Analyze and resolve technical issues, ensuring customer satisfaction • Administer and support Office 365, including user management and exchange management • Troubleshoot and configure hardware such as printers and laptops • Manage and troubleshoot technologies including Solarwinds, Kaseya RMM, and O365 • Support Windows 10 and 11, including basic to advanced troubleshooting • Provide mobile device support, including iOS troubleshooting and hardware troubleshooting • Manage Azure support, including files and VPN • Participate in client-facing activities with detail-oriented approach • Develop and implement sustainable and manageable solutions • Contribute to the helpdesk team, working both independently and collaboratively • Maintain a strong attention to detail and excellent organizational and problem-solving skills • Demonstrate a commitment to continuous personal and detail-oriented growth and lifelong learning • Execute and thrive in stressful situations.

Help Desk Ticket Analyst We are offering an exciting opportunity for a Help Desk Ticket Analyst in West Conshohocken, Pennsylvania. As a Help Desk Ticket Analyst, you will play an instrumental role in maintaining the smooth operation of our help desk, managing ticketing system, and collaborating with various departments to resolve technical issues and implement solutions. Responsibilities: • Efficient coordination with first and third level support teams to ensure communication and compliance with Service Level Agreements (SLAs) • Management of help desk tickets, prioritizing them for timely resolution and ensuring customer satisfaction • Identification of recurring trends and escalating these back to product owners to address the root cause rather than the symptom • Collaboration with various departments such as IT, Finance, Procurement, Marketing, etc., to ensure timely resolution of issues and appropriate ticket updates • Development and maintenance of efficient troubleshooting procedures and documentation for the help desk • Monitoring and analysis of help desk performance metrics like response time and ticket resolution rate • Regular interaction with business teams providing second level support to review performance, meet SLAs, and enhance end user satisfaction • Identification of training needs and provision of ongoing coaching for employees handling second level support • Ensuring compliance with company policies and procedures.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Manager Key Responsibilities: • Lead and mentor a remote team of helpdesk technicians, ensuring optimal performance, productivity, and customer service. • Develop a 'follow the sun' support strategy that leverages time zone differences. • Foster a culture of continuous improvement and knowledge sharing within the team. • Establish performance metrics, conduct evaluations, and create training programs. • Identify opportunities for automation to enhance efficiency, reduce response times, and improve service quality. • Implement and oversee automated systems for ticket routing, escalations, and reporting. • Evaluate and incorporate AI-driven solutions, such as chatbots, for handling common requests. • Collaborate with external partners on custom or internal automation solutions. • Lead the development and enhancement of self-service portals, knowledge bases, and FAQs. • Analyze usage data to spot trends and optimize self-service resources. • Collect feedback from users to ensure resources align with their needs. • Assess and refine helpdesk workflows and processes. • Standardize procedures to maintain consistency and reliability in service delivery. • Align helpdesk operations with industry best practices and organizational goals. • Utilize analytics tools to track KPIs, including resolution times, customer satisfaction, and adoption rates. • Prepare reports to communicate progress, challenges, and recommendations to management. • Collaborate with IT teams, project managers, and other departments to integrate automation and self-service into broader IT strategies. • Simplify complex technical concepts and present them in an understandable manner for non-technical stakeholders.

Desktop Support Analyst We are offering a short term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is primarily focused on maintaining and enhancing technology systems in our organization. As a Desktop Support Analyst, you will be expected to handle a variety of responsibilities, ensuring the smooth operation of our technology infrastructure. Responsibilities • Managing the configuration and setup of technology systems including computer workstations, laptops, Chromebooks, printers, LCD projectors, and interactive white boards. • Overseeing the deployment and maintenance of student devices. • Handling work orders as required through the school ticketing system. • Assisting with the preparation of purchase orders for technology equipment and materials, and inspecting and verifying all technology purchases upon receipt. • Installing and maintaining various software products while adhering to all licensing agreements. • Keeping an accurate inventory of the school technology equipment using a central system inventory solution and providing regular inventory and usage reports. • Managing the school's phone system. • Recording service incidents in the central system Help Desk solution. • Identifying and remedying system security vulnerabilities. • Serving as a liaison on technology-related issues. • Maintaining and monitoring Windows servers with Active Directory and all local networks.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Provide efficient support for various devices including Android, Mac, and Apple Devices • Utilize Microsoft and Excel for account management and data processing • Handle account creation and removal in a timely and accurate manner • Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues • Ensure proper configuration management and deployment of computer hardware • Use Active Directory for account management and access control • Assist with Windows 10 issues and provide necessary updates • Maintain accurate customer records and respond to customer inquiries promptly • Monitor customer accounts and take appropriate action when needed.

Desktop Support Analyst Required Skills and Experience • Minimum of 3 years of experience in a help desk or technical support role. • Strong leadership skills and the ability to work independently. • Proficiency with MSP tools and platforms. • Solid experience with Microsoft Windows, Active Directory, and Office 365. • Solid experience scripting with PowerShell • Strong understanding of networking concepts and troubleshooting. • Excellent written and verbal communication skills. Preferred Skills • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. • Prior experience in a Managed Service Provider (MSP) environment.

Technical Program Manager IV We are in search of a Technical Program Manager IV to join our team in WEST CHESTER, Pennsylvania. This role presents a long-term contract employment opportunity in the IT industry. As a Technical Program Manager, you will be entrusted with the management of complex IT programs, ensuring the timely and budget-friendly delivery of all projects within the IT portfolio while meeting strategic and business requirements. Responsibilities: • Oversee the development of program strategies and support the creation of business cases and high-level project plans.• Manage multiple IT programs, adjusting their scope, timing, and budgets based on business needs.• Maintain open communication with IT leadership, business leadership, and IT Business Consultants to convey program strategies, directions, and changes.• Ensure the successful delivery of all projects within the IT project portfolio, adhering to set timelines and budget constraints.• Track key project milestones and recommend adjustments to Project Managers as necessary.• Collaborate with senior leadership of the business community to identify and prioritize opportunities for utilizing IT to achieve enterprise goals.• Utilize extensive knowledge and expertise in the use of Project Management methodologies and tools.• Manage project plans and ensure the integration of individual projects. • Maintain a thorough understanding of business requirements and ensure they are met throughout project execution. • Handle project planning and manage project portfolio efficiently.

Customer Service Business Operations Support We are offering a long-term contract employment opportunity for a detail-oriented individual in the role of Customer Service Business Operations Support in Allentown, Pennsylvania. In this role, you will primarily serve as the contact point for critical business systems and applications that impact the daily operations of our customer service team. You'll work in collaboration with various teams, managing system configuration, optimization, and change management. Responsibilities: • Ensure the integration, optimization, and availability of a wide array of systems and applications • Work closely with Product teams to support the design, build, and testing of optimal solutions for systems and applications • Act as the frontline of support for the help desk, recognizing patterns in issues and translating them to developers • Configure, maintain, and govern select business systems, managing access to applications for customer service operations • Document, maintain, and govern configuration files and business system documentation and records • Collaborate with Product and IT teams to perform system maintenance, production incident problem management, and identification of root causes • Aid in the planning, evaluation, and implementation of functionality and features, including but not limited to IVR/ IVA Web email, Chat, SMS, 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies • Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing, and ensure enhancements of systems and integrations run accurately and efficiently • Provide business support for applications, escalating issues as appropriate and monitoring escalations for timely resolution • Configure, monitor, report, and audit automated processes including outbound calling campaigns, email, and other communication channels to ensure systems and processes perform as expected and adhere to SLA agreements, State/Federal laws, regulations, and Customer Experience expectations.

Network Administrator We are offering an exciting opportunity in the Wholesale Distribution industry, specifically for a Network Administrator. As a Network Administrator, you'll be involved in a variety of tasks, including network and security management, database administration, and other duties involving IT asset management and compliance. Responsibilities: • Overseeing network security, including the development and maintenance of network configurations.• Handling network performance issues and ensuring accessibility for users.• Implementing network security controls as needed.• Managing site-to-site VPNs as part of the network and security tasks.• Installation, configuration, and maintenance of DBMS such as MySQL, SQL Server, Progress, and Oracle.• Conducting regular database backups, recovery, and maintenance to ensure data integrity.• Monitoring database performance and optimizing queries to enhance efficiency.• Implementing and overseeing database security measures.• Troubleshooting any database-related issues and providing technical support for users.• Participating in Help Desk Operations, including supervision, scheduling, and remediation actions.• Managing IT assets, including hardware, software, and equipment.• Ensuring compliance with software licensing, policies, and procedures.• Keeping up with emerging products, services, and protocols to assess potential installation and/or impact.

Accounting Manager Robert Half has partnered with a stable, non-profit on their search for an Accounting Manager with medical billing expertise. The Accounting Manager will be responsible for overseeing and managing accounting functions, creating budgets, processing reimbursements, assisting with month end close, drafting journal entries, preparing monthly financial statements, and overseeing the accounting team. This role is pivotal in supporting financial health and growth, providing variance analysis, ensuring compliance with GAAP, identifying opportunities for process automation, and setting clear goals and expectations for the financial services department. We are looking for an Accounting Manager with a solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multi-task while meeting crucial deadlines. What you get to work on daily· Oversee all aspects of financial services, including accounting, budgeting, and reimbursements· Manage investment and debt plans, ensuring sound financial operations· Handle resident accounting, providing accurate and timely information· Lead a team of accounting professionals, encouraging growth and efficiency· Implement monthly financial close procedures, including journal entries and reconciliation· Prepare monthly management financial reports and executive summary schedules· Provide technical support to departmental directors and managers for reporting and budget questions· Utilize knowledge of medical billing to enhance financial operations· Employ various accounting software systems, including ADP - Financial Services, BlackLine, Concur, and ERP - Enterprise Resource Planning· Perform critical accounting functions, including Accounts Payable (AP) and Accounts Receivable (AR)· Execute auditing and billing functions with precision and diligence· Apply experience in non-profit accounting to optimize financial operations.

Accounting Manager OnsiteSalary: $90,000 - $120,000/year A client of ours is currently hiring for Accounting Manager that will collaborate with strategic projects, process improvement and automation, in the mission to support experienced systems and processes, that supports growth and scalability, as a strong standalone Public Co. Key responsibilities will include the following:• Possess a thorough understanding of US GAAP/Non-GAAP compliance and other accounting regulations. Collaborate with the KPMG team to develop a consolidated Profit & Loss template.• Oversee and manage the general accounting functions, including, but not limited to: accounts payable, accounts receivable, general ledger, payroll, and taxes.• Execute financial closing tasks, including the preparation and review of journal entries, account reconciliations, and in-depth analyses.• Additionally, coordinate with the International Accounting team to manage and perform the monthly consolidation of financial statements.• Collaborate with the Sales team to review the commission process and provide support to the current commission manager.• Work closely with the Treasury team to forecast both short-term and long-term cash projections.Coordinate review and audit activities during quarterly and annual reviews to ensure timely, complete, and accurate responses to information requests.• Proactively support initiatives to implement operational accounting efficiencies through system and process improvements, and control enhancements. Understand internal controls and the implications of the Sarbanes-Oxley Act (SOX) when implementing changes.• Maintain close collaboration with the Finance team, including FP& A, Investor Relations, Tax & Treasury, and FinOps, to ensure alignment of accounting practices with both finance and business objectives.• Work with cross-functional teams to evaluate and optimize expenses, identify opportunities for cost reduction, and contribute to the development of cost-saving strategies.

Office Manager We are seeking a highly motivated and organized Sales Coordinator to support our dynamic sales team in Spring House, Pennsylvania. The Sales Coordinator will play a crucial role in assisting sales representatives and managing various sales-related activities to ensure operational efficiency and help drive revenue growth. This is a great opportunity for an individual who is passionate about sales, customer service, and team collaboration to join a fast-paced environment and thrive in a growing organization. This role offers a contract to permanent employment opportunity, providing a dynamic and engaging work environment. Key Responsibilities:<ul><li>Support Sales Representatives: Act as a liaison for the sales team by coordinating schedules, preparing client presentations, and ensuring timely communication with leads and existing customers. </li><li>Order Processing: Handle entry, follow-up, and tracking sales orders while ensuring accuracy and efficiency in the process. </li><li>Sales Documentation: Prepare and maintain important sales documents, including proposals, contracts, reports, and meeting summaries. </li><li>Customer Relations: Build and maintain strong relationships with customers by addressing inquiries, resolving issues promptly, and ensuring a positive customer experience.</li><li>Collaboration: Partner with internal departments, such as marketing and operations, to ensure alignment of strategies, execution, and delivery timelines. </li><li>Sales Reporting and Analysis: Monitor team performance, sales metrics, and territories using CRM tools and provide detailed feedback to managers for improved decision-making.</li><li>Inventory Management: Oversee inventory levels related to sales and coordinate with logistics to optimize delivery schedules and inventory use. </li><li>Event Coordination: Assist with the planning and delivery of sales-focused events, such as trade shows, client presentations, and webinars.</li></ul>

Client Service Associate Stable client within the finance industry is looking to staff a tech savvy Client Service Associate who can assist with supporting marketing and business development goals. This role consists of providing excellent customer engagement by communicating pricing, quotes and order status to client, vendors and potential clients, entering data into the company’s ERP system, processing purchase orders, and monitoring inventory. The ideal Client Service Associate will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. How you will make an impact· Provide financial planning assistance· Assist with administrative support· Review and research financial data· Provide client/vendor support · Generate email correspondence· Document Management· Resolve transaction discrepancies

Application Development Project Manager/Lead Responsibilities Design, develop, and support components within the Oracle E-Business Suite (EBS), including customizations, extensions, and system interfaces. Collaborate closely with functional teams to gather requirements and implement effective technical solutions. Build and tailor reports using Oracle EBS reporting tools to meet business needs. Utilize Oracle APEX to design and modify forms as required. Participate in all stages of the software development life cycle within an agile development environment. Work with Oracle support and third-party vendors to troubleshoot issues and apply system fixes. Demonstrate strong functional understanding of Oracle Financial and Order Management modules. Leverage Oracle EBS APIs (Integration Repository) to create and manage application integrations. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years of hands-on experience in Oracle EBS development and system support. Proficient in PL/SQL, SQL, and Oracle database technologies. Proven experience in developing EBS customizations, extensions, and interfaces. Skilled in designing and customizing reports using Oracle EBS reporting tools.

Sr. Project Manager We are on the lookout for a Sr. Project Manager to join our team. In this role, you will be tasked with overseeing complex multi-year programs, providing project management for strategic initiatives, and playing a vital role in improving project management practices. Responsibilities<ul><li>Lead the intake process for new projects by gathering requirements, securing approvals, and developing project plans.</li><li>Oversee multiple complex strategic projects, ensuring alignment with success criteria and expected ROI.</li><li>Collaborate with project sponsors to refine program roadmaps and coordinate cross-functional resources.</li><li>Implement and uphold project management best practices across business and support units.</li><li>Build and maintain strong relationships between the Project Management Office and business units.</li><li>Continuously enhance the Project and Portfolio Management (PPM) framework.</li><li>Facilitate lessons learned discussions and integrate improvements into processes and templates.</li><li>Develop and deliver training materials for end-users.</li><li>Act as a subject matter expert on the PPM toolset, providing guidance and driving adoption.</li><li>Mentor and support team members as needed.</li></ul>

Accounting Manager Growing Non-Profit located in the King of Prussia Area is looking to hire a full-time Senior Accountant with strong knowledge of state, federal and sales tax laws, experience closing the monthly/annual books, building budgets, forecasting, working with auditors, and completing AR/AP activities. As the Senior Accountant, you will also oversee the general ledger system, assist with preparing accruals, support tax compliance, complete bank reconciliations, draft financial reports, coordinate the month end/year end close, review bank reconciliations, prepare data for monthly journal entries, perform account reconciliations, assist with the annual audit process, maintain financial records, and perform financial analysis as needed. The successful candidate for this role will have sharp analytical skills, excellent time management abilities, and strong written and verbal communication skills. How you will make an impact· Implement revenue generating control systems· Prepare monthly financial statements· Complete month close general ledger activities· Interpreting and reporting financial data· Review loan investments· Budgeting & Forecasting· Internal/External Audits· Assist with tax filing/compliance· Perform account reconciliation

Customer Support Associate 🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟 Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for Entry-Level Customer Service Representatives at a company that values fresh ideas, a great attitude, and your long-term success. 📍 Location: Reading, PA💼 Type: On-site or Hybrid options available📈 Room to Grow: YES! What You’ll Do:<ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul>Why You’ll Love It Here:✅ Supportive team and hands-on training✅ Clear career path and promotions from within✅ Management Trainee track available for high-potential team members✅ Competitive pay and benefits✅ A company culture that celebrates fresh perspectives, personal growth, and your whole self

Sales Assistant We are seeking a motivated and detail-oriented Sales Assistant to support our team. This role serves as a key point of contact for customers, assisting with sales activities and ensuring smooth day-to-day operations. The ideal candidate will provide excellent customer service, maintain accurate records, and coordinate with internal teams to meet customer needs. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat, offering accurate information about products and services.</li><li>Assist the sales team with order management, ensuring orders are processed accurately and in a timely manner.</li><li>Maintain up-to-date customer records within the CRM system.</li><li>Collaborate with departments such as logistics, finance, and production to support order fulfillment and delivery timelines.</li><li>Support marketing efforts, including promotional events, customer outreach, and trade show coordination.</li><li>Help identify sales opportunities through upselling and cross-selling strategies.</li><li>Perform administrative duties such as preparing sales documents, scheduling meetings, and handling invoice processing.</li><li>Ensure data accuracy in internal systems and spreadsheets.</li><li>Handle basic logistical tasks, including picking up or delivering shipments and obtaining office supplies.</li><li>Communicate with customers to follow up on payment statuses and assist with account updates.</li></ul>

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

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