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28 results for Product Support Specialist in Philadelphia, PA

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We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.

Responsibilities:
• Handle technical support tickets, with a focus on product-related concerns.
• Deliver high-quality product support to customers, addressing inquiries related to our platform.
• Utilize SQL queries to delve into customer data and investigate issues.
• Aid customers in understanding product features, best practices, and technical configurations.
• Collaborate with the development team to identify, escalate, and rectify software bugs.
• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.
• Develop and upkeep support documentation to streamline troubleshooting processes.
• Contribute to improving the platform by providing valuable feedback from customers.

• Solid understanding and practical experience with Cisco Technologies.
• Proficiency in Citrix Technologies.
• Demonstrable expertise in Cloud Technologies.
• In-depth knowledge of Computer Hardware.
• Familiarity with Dell Technologies.
• Proficiency in using About Time software.
• Excellent knowledge and experience in Active Directory.
• Proficient in Backup Technologies.
• Strong written and verbal communication skills.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

28 results for Product Support Specialist in Philadelphia, PA

Product Support Specialist We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.

PC Technician We are seeking a proficient PC Technician for a short term contract employment opportunity in a location in New Jersey. The primary role involves providing Level I tech support, including basic help desk support tasks such as addressing printer issues. Please note, this is a 2 week long temporary assignment, dates of the assignment are as follows: 4/30, 5/1, 5/6, 5/7, 5/8, 5/9, 5/13, 5/14 Responsibilities:• Provide Level I technical support to troubleshoot and resolve hardware and software issues• Assist with tasks related to computer hardware and various technologies• Utilize AB Testing and Active Directory in problem-solving and system optimization• Handle issues related to various devices and implement backup technologies as necessary• Perform cable installation duties and ensure proper setup of systems• Maintain a detail oriented, helpful demeanor when interacting with users, ensuring their tech needs are met promptly and efficiently• Stay updated on the latest tech trends and updates related to the devices and systems used within the organization.

Desktop Support Analyst Required Skills and Experience • Minimum of 3 years of experience in a help desk or technical support role. • Strong leadership skills and the ability to work independently. • Proficiency with MSP tools and platforms. • Solid experience with Microsoft Windows, Active Directory, and Office 365. • Solid experience scripting with PowerShell • Strong understanding of networking concepts and troubleshooting. • Excellent written and verbal communication skills. Preferred Skills • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. • Prior experience in a Managed Service Provider (MSP) environment.

Desktop Support Analyst We are offering a short term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is primarily focused on maintaining and enhancing technology systems in our organization. As a Desktop Support Analyst, you will be expected to handle a variety of responsibilities, ensuring the smooth operation of our technology infrastructure. Responsibilities • Managing the configuration and setup of technology systems including computer workstations, laptops, Chromebooks, printers, LCD projectors, and interactive white boards. • Overseeing the deployment and maintenance of student devices. • Handling work orders as required through the school ticketing system. • Assisting with the preparation of purchase orders for technology equipment and materials, and inspecting and verifying all technology purchases upon receipt. • Installing and maintaining various software products while adhering to all licensing agreements. • Keeping an accurate inventory of the school technology equipment using a central system inventory solution and providing regular inventory and usage reports. • Managing the school's phone system. • Recording service incidents in the central system Help Desk solution. • Identifying and remedying system security vulnerabilities. • Serving as a liaison on technology-related issues. • Maintaining and monitoring Windows servers with Active Directory and all local networks.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Wilmington, Delaware. This role involves a broad range of tasks, including technical support for end users, administration and support of Office 365, and troubleshooting and configuration of hardware. Your role will be essential in maintaining the smooth operation of our IT systems. Responsibilities: • Analyze and resolve technical issues, ensuring customer satisfaction • Administer and support Office 365, including user management and exchange management • Troubleshoot and configure hardware such as printers and laptops • Manage and troubleshoot technologies including Solarwinds, Kaseya RMM, and O365 • Support Windows 10 and 11, including basic to advanced troubleshooting • Provide mobile device support, including iOS troubleshooting and hardware troubleshooting • Manage Azure support, including files and VPN • Participate in client-facing activities with detail-oriented approach • Develop and implement sustainable and manageable solutions • Contribute to the helpdesk team, working both independently and collaboratively • Maintain a strong attention to detail and excellent organizational and problem-solving skills • Demonstrate a commitment to continuous personal and detail-oriented growth and lifelong learning • Execute and thrive in stressful situations.

Service Specialist The Service Specialist is responsible for ensuring timely and professional support to customers and clients through effective communication, process management, and issue resolution. This role requires a strong focus on service excellence, problem-solving, and coordination across internal departments to deliver outstanding results. Responsibilities:<ul><li>Address customer inquiries or concerns via phone, email, and/or in-person interactions with professionalism and efficiency.</li><li>Address and resolve all standard hardware-related issues </li><li>Act as a point of contact for clients, ensuring their needs are met and offering proactive solutions.</li><li>Investigate and resolve service-related issues in a timely manner.</li><li>Escalate concerns to the appropriate team members or departments when necessary.</li><li>Assist in streamlining service processes, ensuring accuracy and efficiency.</li><li>Maintain detailed and accurate records of customer interactions, service requests, and resolutions.</li><li>Work closely with team members to implement customer service strategies.</li></ul>

Technical Analyst Job Summary:We are seeking a skilled and motivated Technical Analyst to join our Legal team in Philadelphia. This role requires a tech-savvy professional with strong analytical skills and a collaborative mindset. You’ll play a pivotal role in supporting and improving our in-house Onit applications used by Legal and Compliance stakeholders. Key Responsibilities:<ul><li>Serve as the primary technical support contact for various Legal and Compliance applications, primarily built on the Onit platform.</li><li>Act as a liaison between end users, development teams, and management.</li><li>Analyze support tickets and enhancement requests, deliver timely resolutions, and communicate updates effectively to users.</li><li>Coordinate all phases of the Software Development Life Cycle (SDLC) for new features or applications.</li><li>Gather and document user requirements, perform testing, and support production rollouts.</li><li>Develop user guides, FAQs, and conduct live/recorded training sessions.</li><li>Maintain organized documentation of projects, enhancements, and troubleshooting efforts.</li><li>Collaborate with Onit Managed Services and internal teams to track and manage open inquiries through resolution.</li></ul>

Customer Support Associate 🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟 Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for Entry-Level Customer Service Representatives at a company that values fresh ideas, a great attitude, and your long-term success. 📍 Location: Reading, PA💼 Type: On-site or Hybrid options available📈 Room to Grow: YES! What You’ll Do:<ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul>Why You’ll Love It Here:✅ Supportive team and hands-on training✅ Clear career path and promotions from within✅ Management Trainee track available for high-potential team members✅ Competitive pay and benefits✅ A company culture that celebrates fresh perspectives, personal growth, and your whole self

Office Assistant Are you a detail-oriented professional with a knack for technology and exceptional organizational skills? We’re seeking an Office Assistant to join a local and dynamic team! If you're comfortable navigating software, streamlining workflows, and supporting day-to-day office operations, we want to hear from you. Key Responsibilities:<ul><li>Provide administrative support, including scheduling, organizing meetings, and responding to inquiries</li><li>Utilize office technology and digital tools to maintain and update records</li><li>Manage and operate cloud-based systems, collaboration tools, and software applications</li><li>Create reports, presentations, and documentation using advanced Excel, Word, or similar platforms</li><li>Coordinate inventory of office supplies and equipment using an online tracking system</li><li>Maintain data accuracy in customer relationship management (CRM) software</li><li>Troubleshoot basic IT issues and liaise with tech support for higher-level problems</li></ul>

Help Desk Support IV (Contractor) We are offering an exciting long-term contract employment opportunity for a Help Desk Support IV in Philadelphia, Pennsylvania. This is an office-based role within the Accounts Payable team, focusing on resolving queries from employees and vendors. The successful candidate will be tasked with handling tickets through the Issuetrack system, demonstrating strong customer service skills, and a good understanding of procurement to payment processes. Responsibilities: • Handle and resolve queries from employees and vendors regarding accounts payable • Manage tickets using the Issuetrack system, taking full responsibility from receipt to closure • Support various projects as required • Maintain a high level of data integrity in all work • Utilize your strong analytical skills to provide forward-thinking solutions • Communicate effectively with stakeholders via phone when necessary • Learn and adapt to new software systems quickly • Assist in planning processes and supervising tasks as needed • Work closely with suppliers and managers to ensure smooth operation • Maintain detail oriented etiquette in all customer service interactions.

Bilingual Customer Success Associate Robert Half is seeking a Customer Service Representative to work for a dynamic organization where you'll play a key role in delivering exceptional service to our clients. We're looking for an empathetic, detail-oriented individual with excellent communication skills to assist customers with inquiries, issues, and requests. While bilingual proficiency is not required, preference will be given to candidates who can communicate fluently in both English and Spanish, enabling us to better serve our diverse customer base. Responsibilities:<ul><li>Provide outstanding customer service by responding to inquiries via phone, email, and/or live chat in a timely and professional manner.</li><li>Resolve product or service issues by clarifying customer concerns, identifying the best course of action, and ensuring a satisfactory resolution</li><li>Maintain accurate and thorough customer records by documenting interactions in the company’s CRM system.</li><li>Assist customers by providing clear information about products, services, and policies while demonstrating empathy and active listening skills.</li><li>Collaborate with internal teams to address customer inquiries that require additional research or specialized support.</li><li>Escalate complex or unresolved issues to the appropriate department while ensuring a seamless customer experience.</li><li>Uphold company standards, policies, and service guidelines to maintain customer trust and satisfaction.</li><li>Support team goals by achieving individual performance metrics, including response time, resolution efficiency, and customer satisfaction (Source: Robert Half Salary Guide).</li></ul>

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Intake Specialist A premier Philadelphia-based law firm dedicated to advocating for victims of catastrophic personal injury. With a proven track record of success, our firm provides compassionate and aggressive representation to clients who have suffered life-altering injuries. We are seeking a highly motivated and empathetic Intake Specialist to serve as the first point of contact for prospective clients and help ensure each inquiry receives prompt, professional attention. <ul><li>Serve as the initial point of contact for potential clients via phone, email, and online inquiries</li><li>Conduct detailed intake interviews to gather relevant case facts and client information</li><li>Assess case viability using firm guidelines and escalate qualified leads to attorneys for review</li><li>Maintain accurate and organized records in the case management system</li><li>Follow up with potential clients to collect missing documentation or clarify information</li><li>Demonstrate empathy, professionalism, and discretion in all client interactions</li><li>Collaborate with attorneys, paralegals, and other staff to ensure a seamless client onboarding process</li><li>Provide updates to clients on the status of their intake process when appropriate</li></ul>

IT Service Coordinator We are currently hiring an IT Service Coordinator for our operations in Lancaster, Pennsylvania, United States. The main role of this position is to function as a dispatcher and triage for client tickets, collecting all necessary information and directing these to the suitable technical teams. Responsibilities• Collect relevant information from the client ticket system and direct these to the correct technical team• Serve as the initial contact point for client inquiries and escalation issues• Collaborate with technical resources to delegate tickets ensuring deadlines and Service Level Agreements are met• Prioritize and track ticket requests based on urgency and business impact • Maintain clear and detail oriented communication with clients and team members via phone and email• Boost operational efficiency by keeping organized processes and ensuring no ticket request is overlooked• Conduct follow-ups to ensure client satisfaction and a high-quality experience• Handle multiple simultaneous calls and requests, effectively managing multiple tickets at any given time• Use expert computer knowledge for basic functions such as ticketing system and email handling.

User Experience UX Designer Robert Half Marketing & Creative has a client seeking a UX Designer with B2C website funnel experience. This is a consulting opportunity that is anticipated to be full time hours per week (normal business hours, EST). You will help create a more user-friendly, efficient and digitally engaging tool for customers to engage with to support this company's B2C funnel web strategy. You will partner with Brand, Marketing, and IT Development teams to provide insights and recommendations. Responsibilities include:<ul><li>Support redesigning company's outdated website based off of already conducted UX research </li><li>Deliver both mobile view and desktop view designs (wireframes and layouts)</li><li>Partner with Brand, Marketing, and IT Development teams to provide insights and recommendations.</li><li>Work closely with Web Developer to bring provided design ideas to life </li></ul>

Tax Specialist Robert Half is seeking a Tax Specialist to support tax compliance for our dynamic client located in Philadelphia. In this Tax Specialist role, you will play a critical part in ensuring adherence to tax laws and regulations while contributing to the organization's financial integrity and value-driven services. As part of the tax team, you will manage various tax-related responsibilities, including preparing and filing tax returns, providing strategic tax advice to leadership, and overseeing tax audits. Responsibilities:<ul><li>Utilizing technology in the accurate preparation and submission of quarterly and annual tax provisions</li><li>Advising leadership teams through proficient tax accounting knowledge</li><li>Analyzing complex transactions to secure appropriate tax treatment</li><li>Responding to tax audits, inquiries, and notices from tax authorities</li><li>Conducting technical tax research to stay up-to-date with changes in tax laws and regulations</li><li>Preparing and understanding local Transfer Pricing reports for the US and Canada</li><li>Maintaining documentation and supporting records related to tax filings, provisions, and other tax-related activities</li><li>Using Microsoft Excel, Ad Hoc Reporting, Corporate Income Tax, Corporate Tax Compliance, ASC 740, Alteryx, Microsoft Power BI, and Tax Accounting for various tasks and responsibilities</li></ul>

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Provide efficient support for various devices including Android, Mac, and Apple Devices • Utilize Microsoft and Excel for account management and data processing • Handle account creation and removal in a timely and accurate manner • Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues • Ensure proper configuration management and deployment of computer hardware • Use Active Directory for account management and access control • Assist with Windows 10 issues and provide necessary updates • Maintain accurate customer records and respond to customer inquiries promptly • Monitor customer accounts and take appropriate action when needed.

HR Coordinator Are you an experienced HR professional with a strong background in payroll administration? Do you thrive in dynamic environments and enjoy balancing precision in payroll processes with broader HR responsibilities? Robert Half is seeking an HR Coordinator with deep expertise in payroll to join a local and growing team and support the seamless operation of employee programs. Key Responsibilities:<ul><li>Manage end-to-end payroll processes accurately and efficiently, ensuring compliance with federal, state, and local regulations.</li><li>Serve as a subject matter expert for payroll inquiries, including employee compensation, tax withholding, deductions, and benefits-related calculations.</li><li>Assist with timekeeping systems, ensuring accurate tracking of hours worked and leave balances.</li><li>Collaborate with cross-functional teams to support onboarding, benefits administration, and employee records management.</li><li>Maintain and update payroll documentation and systems to meet compliance standards and streamline operations.</li><li>Provide support with strategic HR initiatives, including recruitment, performance reviews, and compliance audits.</li><li>Research and resolve payroll discrepancies while maintaining confidentiality and professionalism.</li><li>Partner with the finance department on reporting, reconciliations, and payroll budgeting.</li></ul>

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Customer Service Representative As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive the best possible service, whether it’s via phone, email, or live chat. You’ll act as the frontline for all inquiries, offering tailored solutions and maintaining meaningful relationships with clients. This role requires strong interpersonal skills, a customer-first mindset, and the ability to navigate multiple platforms fluently. Responsibilities: <ul><li>Provide exceptional support to customers by addressing questions, resolving issues, and offering accurate information promptly.</li><li>Manage incoming calls, emails, and web inquiries with professional communication.</li><li>Collaborate with other departments to ensure customer satisfaction and timely issue resolution.</li><li>Accurately document all interactions in a CRM or ticketing system for future reference.</li><li>Identify and escalate complex issues to management when necessary.</li><li>Continuously update yourself on product/service knowledge to better assist customers.</li></ul>

Associate Attorney A reputable regional law firm specializing in civil litigation is currently seeking an 3-5 year Associate to support a busy practice. We are dedicated to providing exceptional legal services to our clients with a focus on strategic solutions and client satisfaction. Seeking an experienced Civil Litigation Attorney to join our dynamic legal team. The ideal candidate will have a strong background in civil litigation, excellent analytical skills, and the ability to manage cases from inception through resolution. This role requires a proactive approach, strong advocacy skills, and the ability to work collaboratively with colleagues and clients.

Sr. Accountant Are you an experienced Senior Accountant with a strong foundation in financial reporting, accounting operations, compliance, and process improvement? Are you proficient in Salesforce or other ERP systems and looking for a dynamic opportunity where you can make an impact? This is a temporary assignment to start, with the potential to transition into a permanent role for the right candidate. Upon transition, the role will evolve into a hybrid work schedule. Key Responsibilities: Financial Reporting: Prepare, analyze, and review financial statements, including income statements, balance sheets, and cash flow statements. Provide actionable financial insights to inform decision-making and improve business outcomes. Ensure accuracy and completeness in maintaining financial records. Accounting Operations: Manage the general ledger and perform account reconciliations. Process and validate financial transactions including invoices, expense reimbursements, and bank reconciliations. Develop accurate journal entries for various activities, including revenue, accruals, and reconciliations. Compliance and Auditing: Ensure adherence to accounting standards such as GAAP or IFRS, as well as applicable regulatory requirements. Assist in audit preparations and answer auditor inquiries as needed. Process Improvement: Leverage expertise in Salesforce or similar ERP systems to enhance accounting workflows. Collaborate on developing and improving accounting processes and procedures. Mentor junior accounting staff and support their professional growth. Contribute to budgeting and forecasting efforts as needed. Skills and Qualifications: Education: Bachelor's degree in Accounting, Business Administration, or related field. Experience: 7–10 years of progressive accounting experience. Certification: CPA or equivalent certification preferred but not required. Technical Expertise: Proficiency with financial reporting tools and accounting software. Strong experience with Salesforce or similar ERP platforms is a significant advantage. Skills: Strong analytical, problem-solving, and interpersonal communication skills. For immediate consideration please call the Trevose office of Robert Half at 215-244-1870. Thank you!

IT Director We are offering an exciting opportunity for an IT Director in FEASTERVILLE TREVOSE, Pennsylvania. As an IT Director, you will play a crucial role in overseeing and managing all IT operations across the company, maintaining the network environment, and driving the development of innovative technical solutions. Responsibilities: • Oversee the strategic planning and execution of all IT operations • Establish and maintain the network environment and security protocols • Manage support and maintenance of existing applications • Drive the development and implementation of innovative technical solutions • Actively participate in hardware and software evaluations • Oversee the management of vendor contracts and make informed purchasing decisions • Maintain accurate records and ensure compliance throughout the purchasing process • Stay updated on industry trends and ensure compliance with security measures and safeguards • Communicate updates to IT policies and procedures effectively • Explain technical concepts to both technical and non-technical managers and employees • Collaborate with various organizational leaders to build consensus on strategies and tactics • Utilize skills in Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, ERP Solutions, Backup Technologies, Computer Hardware, Contracts, Deployments, Deskside Support.

Admin Assistant We are seeking a highly organized and proactive Administrative Assistant to provide comprehensive support to a team of consultants. This is a long-term contract employment opportunity located in Newark, Delaware. The industry requires the expertise of an individual who can effectively manage various administrative tasks. Your primary focus will be assisting the consulting team with administrative tasks, travel arrangements, and meeting coordination, ensuring seamless workflows to support their success Key Responsibilities:Team Support:<ul><li>Act as the primary point of contact for administrative needs for the team of consultants (Source: Organizational Support Guidelines).</li><li>Prepare, format, and edit correspondence, reports, presentations, and documents as requested.</li><li>Manage calendars for multiple consultants to ensure time is allocated effectively and priorities are met.</li></ul>Travel Coordination:<ul><li>Plan, arrange, and confirm domestic and international travel itineraries, including flights, accommodations, ground transportation, and necessary documentation (Source: Travel and Meetings Best Practices).</li><li>Handle last-minute changes to plans and provide quick resolutions when travel disruptions occur.</li><li>Process travel expense reports and reimbursements in a timely and accurate manner.</li></ul>Meeting Coordination:<ul><li>Schedule, organize, and manage meetings, including conference calls, virtual meetings, and in-person engagements.</li><li>Prepare meeting agendas, attend meetings to take notes, and manage follow-ups by tracking action items.</li><li>Liaise with vendors and staff for event-related logistics such as catering, venue arrangements, and technical requirements.</li></ul>Administrative Operations:<ul><li>Maintain and update project trackers, client databases, and team-specific documentation to ensure data accuracy and accessibility.</li><li>Manage confidential information with professionalism and in compliance with company policies.</li><li>Order office supplies and ensure necessary materials are available for consultant-specific needs.</li></ul>Communication Support:<ul><li>Coordinate and distribute internal and external communication on behalf of the consulting team.</li><li>Build and maintain professional relationships with clients, partners, and internal stakeholders.</li><li>Respond to email and other inquiries in a timely and professional manner.</li></ul>

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Technology Doesn't Change the World, People Do.®

28 results for Product Support Specialist in Philadelphia, PA

Technology Doesn't Change the World, People Do.^®