26 results for Software Engineerdeveloper in Philadelphia, PA

Sr. Software Engineer - Backend We are searching for an experienced Sr. Software Engineer - Backend to be a part of our team. Based in King of Prussia, Pennsylvania, this role will involve making substantial technical enhancements to our software and operational systems. You will be implementing and delivering intricate, critical projects for our clients while uplifting engineering practices through technical leadership and cooperative problem-solving. Responsibilities: • Execute intricate backend engineering initiatives and tasks with minimal guidance. • Advocate for and execute enhancements to our software and operational systems. • Assist in the design and review of technical architectures. • Swiftly and efficiently resolve bugs. • Stay up-to-date with emerging technologies and industry best practices, adapting as necessary. • Take a proactive role in improving system performance and reliability. • Lead technical projects while mentoring entry level engineers. • Utilize your skills in Atlassian Jira, Backend Development, Business Logic, Client Side Scripting, and Cloud Technologies to drive results. • Apply your knowledge in AB Testing, Agile Scrum, Ajax, API Development, and ASP.NET to optimize our engineering processes.

Sr. Software Engineer We are in search of a Sr. Software Engineer to join our team based in Woodbridge, New Jersey. In this role, you will be tasked with the development of high-quality software solutions using modern scripting languages and AWS, ensuring scalability, performance, and maintainability. This position will also require you to collaborate closely with various teams to translate business requirements into technical specifications. Responsibilities: • Develop robust software solutions using scripting languages such as TypeScript, JavaScript, and Python, ensuring cross-platform compatibility and performance optimization. • Design, develop, and deploy software solutions using React and AWS, adhering to architecture decisions. • Manage APIs to support seamless integration across systems, ensuring adherence to performance, scalability, and security standards. • Optimize the performance and cost-efficiency of applications hosted in AWS, leveraging services such as database management, serverless computing, and cloud storage solutions. • Design, develop, and optimize SQL queries and database structures to support application requirements, ensuring data integrity, performance, and security in SQL-based systems. • Work closely with cross-functional teams, including Business Solution Engineers and QA, to ensure successful project delivery. • Communicate technical concepts clearly to non-technical audiences and promote best practices in coding, testing, and deployment across the team. • Foster a culture of collaboration, innovation, and technical excellence by sharing your experience and knowledge with a team of engineers. • Ensure adherence to security best practices in cloud-based development.

Sr. Software Engineer We are offering an exciting opportunity for a Senior Software Engineer in King of Prussia, Pennsylvania. In this role, you will be a crucial part of our team, focusing on customer solutions while using your technical skills and passion for customer experience, product engineering, and data/systems analysis. You will be responsible for building and maintaining tools, monitoring production systems, automating processes, creating customer-requested features and addressing customer-reported issues. Responsibilities: • Develop and maintain tools to enhance operational efficiency across Customer Success, Pre-Sales, Post-Sales, and Engineering departments. • Proactively monitor production systems to identify potential issues in advance. • Provide actionable insights through comprehensive data analysis to support decision-making processes. • Address and resolve issues reported by customers efficiently. • Construct smaller customer-requested features to enhance user experience. • Support the Customer Success and Engineering teams in overcoming challenges. • Stay up-to-date with emerging technologies and industry best practices, continuously learning and adapting.

Web Developer We are offering a permanent employment opportunity for a detail oriented Web Developer, located in Philadelphia, Pennsylvania. Your primary roles will involve the development and maintenance of web applications, working closely with the design team and lead developer, and using a variety of programming languages and tools. Responsibilities: • Work closely with the lead developer in the design, development, testing, integration, and deployment of web applications and CMS within a LAMP stack environment. • Effectively manage tasks across multiple projects. • Use your skills in PHP, MySQL, HTML, CSS, and JavaScript to develop and enhance web applications. • Participate in front-end and back-end development using Laravel, VueJS, and Nuxt. • Analyze business objectives to identify areas for modification and improvement in existing systems. • Maintain and correct defects in existing software systems. • Show a willingness to explore and develop skills in new technologies. • Develop web applications based on specific business requirements.

Front End Developer We are on the lookout for a skilled Front End Developer to be a part of our team. As a Front End Developer, you will primarily be tasked with creating and implementing user interface components for complex client-side scripting. Your focus will be on the development and testing of robust and scalable web applications. This role offers a long term contract employment opportunity and is based in Philadelphia, Pennsylvania. Responsibilities: • Develop efficient and reusable front-end systems that drive complex web applications. • Collaborate on software projects with product design and backend aspects. • Utilize a variety of markup languages to write web pages. • Maintain stability of the code, troubleshoot, and debug software applications. • Implement testing tools and frameworks to ensure the functionality and performance of the product. • Use Jira and Slack for effective team communication and efficient workflow. • Develop and optimize applications for maximum speed and scalability. • Employ the Agile Scrum methodology for product development. • Work with cross-platform web services. • Ensure the technical feasibility of UI/UX designs.

web developer We are offering a long term contract employment opportunity for a Web Developer in Ivyland, Pennsylvania. As a Web Developer, you will play a pivotal role in developing and maintaining web applications, managing cloud-based resources, and configuring scheduled tasks for automation. Responsibilities • Develop and maintain web applications using ASP.NET Web Forms, demonstrating knowledge of server-side programming, event-driven architecture, and state management. • Update, refactor, or migrate legacy .NET Framework applications to modern .NET versions when necessary. • Utilize the modern .NET ecosystem to develop applications for web, desktop, and cloud solutions. • Leverage various C#/ASP.NET Libraries such as Serilog, Newtownsoft, EntityFramework, etc. • Exhibit strong experience in relational database management, writing and optimizing T-SQL queries, stored procedures, and database scripts. • Use SQL Server Management Studio for database administration, query execution, performance monitoring, and troubleshooting. • Apply frontend development skills for structuring web pages and integrating with backend services. • Use JavaScript (jQuery) for client-side scripting for interactive web applications. • Show proficiency in version control, including branching, merging, pull requests, and repository management in GitHub. • Use Microsoft Visual Studio for C# and .NET applications, debugging, and performance tuning. • Manage cloud-based resources in Azure, including virtual machines, databases, and networking configurations. • Develop command line applications for automation, data processing & system utilities using C# & .NET. • Remotely access and manage Windows-based servers for deployment, troubleshooting, and maintenance. • Configure and manage scheduled tasks in Windows to automate jobs, scripts, and background processes.

Systems Engineer We are offering a short term contract employment opportunity for a Systems Engineer in the Engineering industry, based in Blue Bell, Pennsylvania, United States. As a Systems Engineer, you'll be tasked with a variety of responsibilities including troubleshooting equipment operations, PLC programming, and managing Windows-based computer systems. Responsibilities: • Interface with various pieces of Bioprocess Equipment through the creation and modification of existing PLC code. • Support manufacturing operations with automation. • Interpret and modify low-voltage wiring diagrams. • Control system specification for new equipment, integration with existing networks, and configuration of data collection. • Convert Pincharts into Control Modules, Equipment Modules, Phases, and Recipes. • Troubleshoot and start-up equipment. • Validate and commission new software and hardware. • Work with Allen-Bradley hardware and software; ControlLogix, CompactLogix, FT View, and Batch. • Manage Windows based computer systems and understand basic networking principles. • Experience with OSIsoft / AVEVA PI System software. • Update and build new HMI displays and work with Rockwell Thin Manager configuration.

Full Stack Developer We are offering an exciting opportunity for a Full Stack Developer to join our team in the Financial Services industry, based in Princeton, New Jersey. In this role, you will be deeply involved in the design, development, and implementation of systems that support various complex operational functions. You will also have a direct collaboration with business users, providing hands-on application development and ensuring high-quality and efficient web applications. Responsibilities: • Collaborate directly with business users for the analysis and assessment of business and system requirements across various functional disciplines. • Design, develop and implement systems that support trading, help desk, surveillance, clearing, business intelligence, finance, and other complex middle and back office operational systems. • Participate in hands-on application development, demonstrating a strong desire to be in-the-code. • Define the back-end REST APIs for the features of the services being built. • Employ your expertise in core Java and JEE technologies, and your in-depth knowledge of one or more application frameworks such as Spring Boot. • Utilize your skills in web development tools and languages such as Angular, HTML5, CSS, and Javascript. • Work on complex database design and SQL tasks. • Handle Linux and shell scripting tasks. • Work with the team to define test cases, and write unit, integration, and end-to-end tests. • Adhere to industry-standard architecture design methodologies and processes. • Display strong written and oral communication skills, being self-directed and motivated to work in a fast-paced team-oriented environment.

QA Automation Engineer We are offering an exciting opportunity for a QA Automation Engineer to join our team remotely from Pennsylvania. In this role, you will be responsible for developing and implementing quality processes, coordinating testing efforts, and maintaining accurate documentation. You will also be a subject matter expert for quality processes and tools used within our organization. Responsibilities: • Develop and implement a comprehensive Quality Scope/Strategy • Coordinate and oversee project test planning and execution • Develop, maintain and execute test cases accurately and efficiently, evaluating the results against expected outcomes • Retest resolved defects with each release, ensuring adherence to established quality standards and measurements • Participate in Quality reviews, validating requirements, architecture diagrams, acceptance criteria and other related documents • Assist in enhancing our current testing methodology and establishing appropriate quality gates • Communicate project status to all relevant parties, anticipating and addressing project obstacles • Coordinate and participate in post-implementation reviews • Assist with the planning, development and execution of test automation and performance tests • Review and validate team member test cases and test results as needed • Maintain Quality Tools as needed, identifying areas for improvement and implementing standards for Quality.

Senior Big Data Engineer (Graph Database Focus) We are offering a contract employment opportunity for an Application Development Analyst IV (Contractor) in Philadelphia, Pennsylvania. The selected candidate will be instrumental in the design, coding, testing, implementation, and support of application software that complies with our organization's architectural standards. This role is critical in driving the analysis and design of quality technical solutions that align with business and IT strategies. Location: Philadelphia, PA (On-site, 4 days per week) Job Responsibilities:<ul><li>Lead development efforts to enhance the ROCI digital twin big data platform, which provides insights into device ecosystem via API syndication.</li><li>Extend functional capabilities of the platform through tasks including:</li><li>NEO4J Graph Database enhancements: Building out data models and scaling graph database.</li><li>Big Data ETL Development: Use Databricks and PySpark tools to design, implement, and optimize data pipelines for large datasets.</li><li>AWS Pipeline Automation: Automate workflows to improve scalability and reliability within AWS architecture.</li><li>API Deployment and Management: Ensure API functionality is performant and scalable using Django and Kubernetes.</li><li>Data Engineering: Create efficient, reusable data models and real-time streaming solutions (Lambda functions).</li></ul>

DevOps Engineer We are in search of a DevOps Engineer who will contribute significantly to our team. Based in a remote setting in Pennsylvania, the chosen candidate will play a pivotal role within our company, offering their expertise within the industry to ensure our technical operations are as efficient and reliable as possible. Responsibilities: • Ensure the design, deployment, and maintenance of Azure cloud infrastructure is achieved with precision and efficiency. • Allocate and manage resources effectively in order to cater to both business and technical requirements. • Keep a close eye on system performance, making it a priority to ensure high availability and reliability at all times. • Work in close collaboration with software development, data, and economist teams to ensure infrastructure aligns with project needs. • Put in place and manage security measures to protect the environment. • Keep infrastructure costs optimized and maintain an appropriate spend profile. • Automate deployment and provisioning processes to improve efficiency. • Troubleshoot and resolve any infrastructure-related issues that arise. • Stay current with the latest Azure technologies and best practices to ensure the best possible service is offered.

Database Developer We are offering a permanent employment opportunity for a Database Developer in Woodbridge, New Jersey. As a Database Developer, your primary role will be to build and optimize solutions based on Microsoft SQL Server, including T-SQL coding, data modeling, and Power BI dashboards. Responsibilities: • Develop T-SQL queries, stored procedures, and database structures to ensure optimal performance. • Design and implement Power BI dashboards, reports, and data models to meet business requirements. • Collaborate with business stakeholders to translate their requirements into actionable Business Intelligence (BI) solutions. • Optimize queries and perform performance tuning to ensure data accuracy. • Support SQL Server database management and Extract, Transform, Load (ETL) processes.

Data Engineer We are offering a contract to permanent employment opportunity for a Data Engineer in Philadelphia, Pennsylvania. As a Data Engineer, you will work in the healthcare industry, focusing on designing, developing, and delivering data solutions to support enterprise analytics. This role involves a strong emphasis on SQL and data engineering tools and methods, and the application of Python or Apache Spark for data transformations. Responsibilities: • Design, develop, and implement data engineering solutions and data warehousing on Databricks. • Ensure accurate ingestion, integration, and curation of data to deliver valuable information to stakeholders. • Develop efficient processes for data ingestion from diverse sources to Databricks on Azure. • Provide guidance, coaching, and training to entry level and new team members on standards, processes, and documentation. • Collaborate effectively with a large team of Data Engineers, Data Architects, and DevOps Engineers. • Work towards developing expertise in Python or Apache Spark for data transformations. • Ensure seamless integration of data across the enterprise and drive automation of repetitive tasks. • If not already certified, aim to successfully obtain certification in Epic Clarity Data Model within the first six months of employment. • Emphasis on providing research-ready datasets.

Sr. Systems Engineer We are in the process of hiring a Sr. Systems Engineer for our team located in SOUDERTON, Pennsylvania, United States. Operating within the Research & Development industry, the role involves managing servers and networking equipment, ensuring the smooth running of networking services across all sites. The Sr. Systems Engineer will also handle the installation, configuration, and maintenance of computerized systems. Responsibilities: • Oversee the configuration, deployment, and support of infrastructure and applications. • Ensure the installation, configuration, and maintenance of all computerized systems. • Maintain uptime in accordance with the agreed service level agreement. • Utilize various open-source technologies and cloud services. • Manage highly available (99.9%) public-facing, front-end web servers/websites, focusing on configuration, maintenance, and troubleshooting. • Have an in-depth understanding of private and public cloud technologies and operations, including VMWare, AWS, and Azure. • Maintain an extensive understanding of various VMware technologies such as ESXi, VRealize Suite, NSX-T. • Utilize a strong background in Linux and Windows Administration. • Implement and maintain server hardware/software configuration. • Maintain and troubleshoot network systems. • Understand networking and core Internet protocols like TCP/IP, DNS, SMTP, HTTP, and distributed networks. • Uphold best practices and IT operations in an always-up, always-available service.

Systems Engineer We are offering an exciting opportunity for a Systems Engineer. Operating within the Financial Services sector, this role calls for a detail-oriented individual with proficiency in various operating systems and applications. The position involves maintaining and building server OS's, providing application support, and ensuring the security of our systems. Responsibilities: • Upholding and implementing standards throughout the Operating System and its documentation. • Configuring and understanding DNS & DHCP, including record types, options, and scope types. • Providing application support for servers, including an in-depth understanding of core Microsoft applications such as Exchange, Domain Controllers, SharePoint, SCCM, Certificate Services, and Federated services. • Conducting vulnerability remediation and reporting on Windows and Linux servers, including understanding CVE number representation and implementing necessary solutions. • Creating, updating, and maintaining PowerShell and bash scripting, including task Scheduler or Cron jobs. • Monitoring and maintaining daily jobs, including scheduled tasks. • Ensuring the security and hardening of Windows and Linux operating systems. • Troubleshooting and diagnosing problems related to TCP/IP, certificates, SNMP, and AD Joins, while documenting root causes and performing corrective actions. • Analyzing compute, storage, and other hardware servers for potential issues. • Providing support on various hardware as needed in conjunction with various groups, and engaging outside contractors when necessary. • Ensuring timely completion of projects and deployments in line with the business plan.

Programmer Analyst We are offering a long-term contract employment opportunity to a Programmer Analyst in PHILADELPHIA, Pennsylvania. As part of our team, you will be expected to manage various IT, facilities, and special projects. This role is ideal for individuals with a background in program management, especially in the healthcare, veterinary, or academic sectors. Responsibilities: • Lead and manage team operations, fostering a collaborative work environment. • Utilize analytical skills to solve complex problems and improve processes. • Communicate effectively with stakeholders, ensuring their expectations are managed and their needs are met. • Utilize project management tools, facilities management software, and IT systems proficiently to ensure smooth operations. • Adhere to regulations and standards related to healthcare facilities and educational institutions. • Align project and program objectives with strategic goals and vision. • Adapt to changing priorities and unforeseen challenges in a dynamic environment. • Ensure high-quality outcomes by paying keen attention to details. • Demonstrate strong financial acumen in relation to budgeting and project execution. • Utilize Atlassian Jira, Backend Development, DB2 Database, GitHub, Hibernate ORM, AB Testing, Agile Scrum, ASP.NET, CSS, and Documentation skills as per project requirements.

Lead Data Engineer We are offering an exciting opportunity for a Lead Data Engineer in the Higher Education sector, based in Philadelphia, Pennsylvania. As a Lead Data Engineer, you will play a pivotal role in developing specific projects in line with business requirements, ensuring efficient data management. You will work closely with diverse teams to facilitate data-driven decision-making, and your role will be critical in designing, developing, and launching data ingestion processes and data products. Responsibilities: • Guide and mentor entry level engineers to enhance their skills and knowledge. • Design and implement secure data pipelines and data products to meet business objectives. • Troubleshoot data processes and queries and optimize them for efficiency and accuracy. • Establish robust data governance, security, and data privacy practices to ensure data integrity and compliance. • Interpret business requirements and translate them into precise technical specifications to align data solutions with business goals. • Participate actively in project planning, identifying key milestones and resource needs to ensure project success. • Work collaboratively as part of a cross-functional team to enhance data integration across the organization. • Evaluate business needs and priorities in collaboration with the team to inform data solution development. • Oversee production operation and support to ensure smooth data management operations. • Drive the implementation of innovative data solutions to enhance data-driven decision-making.

Software Delivery Manager As a Software Delivery Manager, you will manage software implementation projects, ensuring they adhere to deadlines and meet client requirements. You will work closely with business analysts and developers, handling client change requests and adjustments to project configurations. Responsibilities:• Manage and oversee software implementation projects, ensuring they are completed within set timelines.• Handle detail-oriented interactions with clients, including addressing changes and managing pushbacks.• Collaborate closely with business analysts and developers to align project milestones and deliverables.• Oversee configuration changes as per client requests and ensure they are implemented accurately.• Leverage your knowledge of Android Development, Atlassian Jira, Backend Development, C++, and Cloud Technologies to manage software projects effectively.• Utilize AB Testing techniques to optimize software performance and ensure client satisfaction.• Implement Agile Scrum methodologies to streamline project management processes.• Oversee API Development and Deployments, ensuring they align with project objectives and client needs.• Leverage your skills in Engineering to troubleshoot issues and optimize software performance.

Sr. Data Engineer We are seeking a Senior Data Engineer to join our team in the Higher Education industry, based in PHILADELPHIA, Pennsylvania. The role involves enhancing data engineering practices within a collaborative setting, automating data quality and validation, and working closely with business users and stakeholders to define and implement data solutions that align with strategic business priorities. Responsibilities: • Enhancing data engineering practices within a team setting • Designing, developing, and deploying data ingestion processes and data products • Automating data quality and validation for efficient data management • Conducting technical peer reviews and contributing to architectural improvements • Working closely with business users and stakeholders to define and implement data solutions that align with strategic business priorities • Implementing secure data pipelines and data products • Troubleshooting and optimizing data processes and queries • Ensuring robust data governance, security, and data privacy practices • Translating business requirements into precise technical specifications • Participating in project planning, identifying milestones and resource needs • Collaborating with others as part of a cross-functional team • Evaluating business needs and priorities with the team • Ensuring the operation and support of production.

Application Support Engineer We are offering an exciting opportunity in New Jersey for an Application Support Engineer. This role is integral to our operations, with a focus on end-user application architecture, deployment, and support. The successful candidate will work closely with data management and core systems to ensure productivity and operational excellence. Responsibilities: • Administer user access, maintaining control over all applications and policies for entitlement allocation. • Manage an inventory of application-related content and provide guidance on data hygiene to end-users.• Offer first-tier end-user application support and coordinate related application dependency support.• Maintain, update, and own the application inventory, including key information about application use and support.• Analyze documents and recommend modifications to systems based on user or system design specifications, regulations, industry best practices, and auditor/examiner recommendations.• Utilize established project management methodologies to plan, lead, and participate in projects.• Manage vendor relationships, defining needs, requirements, and parameters. This includes selection, onboarding, and ongoing management of vendors.• Ensure secure computing practices across all areas, actively designing and improving security within core subject areas and across the institution.• Prioritize and resolve bridge resolutions and interrupt-driven tasks.

Technical Project Manager We are in search of a Technical Project Manager with a focus on UX Design to join our team based in Edison, New Jersey. In this role, you will be at the forefront of creating seamless digital experiences by leading cross-functional teams and managing projects that combine strategy, design, and technology within the Marketing/PR industry. Responsibilities: • Lead the vision for user-centered digital products in collaboration with UX designers, developers, and stakeholders. • Manage the entire project lifecycle, from concept to launch, aligning timelines, budgets, and resources with business goals. • Translate creative ideas into actionable technical plans, bridging the gap between design and development. • Facilitate collaboration among UX/UI teams, engineers, and product managers to deliver intuitive, visually compelling, and functional designs. • Utilize user feedback, research insights, and performance metrics to analyze and iterate on designs. • Advocate for UX best practices, ensuring consistency across digital touchpoints. • Identify potential risks and devise strategies to mitigate them, keeping projects adaptable while maintaining high-quality execution. • Utilize your understanding of front-end technologies (HTML, CSS, JavaScript) to collaborate effectively with developers. • Use Agile/Scrum methodologies and project management tools (Jira, Asana, Trello) to manage projects effectively. • Leverage your communication and storytelling skills to present ideas and rationales to stakeholders.

Oracle Fusion Cloud Engineer We are seeking an Oracle Fusion Cloud Engineer to join our team. This position is open to candidates located anywhere in the United States and involves working remotely. The Oracle Fusion Cloud Engineer will play a crucial role in managing and reconfiguring benefit integrations. This role offers a short term contract employment opportunity. Responsibilities: • Oversee and manage the transition of benefit providers • Redesign file feeds from various providers • Handle changes in Pile Structure • Utilize Oracle Fusion Cloud OIC for various tasks • Coordinate and participate in meetings during EST business hours, despite location.

Product Support Specialist We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.

NetOps Engineer We are seeking a NetOps Engineer to join our team in the financial services industry located in BENSALEM, Pennsylvania. As a NetOps Engineer, you will be responsible for supporting projects and implementations, maintaining network security infrastructure, and handling requests from other teams within the business. This role will also involve proactive improvement of internal systems and working closely with third-party vendors. Responsibilities: • Collaborating on projects and implementations, and facilitating handoffs to other teams. • Developing and maintaining documentation and diagrams for projects, network security devices, services, and implementations. • Managing and updating network security systems with software and firmware updates as required. • Conducting regular reviews, audits, and remediation of network security devices to ensure compliance with standards. • Supporting the analysis and diagnosis of network security problems, identifying root causes, providing recommendations for remediation, and implementing corrective actions. • Assisting with vulnerability remediation and performing security hardening of network security systems. • Troubleshooting and diagnosing problems relating to TCP/IP, certificates, SNMP, security and performing corrective action. • Documenting and designing current and future expansions of systems and network through thoughtful analysis and review. • Developing a working knowledge of the business side and effectively interfacing with all user areas. • Researching, planning, and implementing network and security solutions and changes. • Ensuring timely completion of tasks, short term, and long-term projects. • Providing secondary application support for network security admin functions.

Support Lead We are offering an exciting opportunity for a Support Lead in the Paper/Packaging industry, located in FORT WASHINGTON, Pennsylvania, United States. The role involves working closely with internal teams and customer stakeholders, troubleshooting and resolving technical issues, and fostering a spirit of mentorship within the team. Responsibilities: • Proactively handle and resolve complex technical issues with efficiency. • Serve as the main support lead and point of contact for a significant strategic customer, ensuring high levels of support and satisfaction. • Collaborate with the project team to facilitate the customer’s ERP rollout, striving for a smooth transition and proactive issue resolution. • Work together with engineering, product management, and network services to escalate and solve technical issues. • Advocate internally for the customer’s needs, representing the Voice of the Customer (VoC) to encourage product enhancements and support improvements. • Identify trends in customer issues and suggest process improvements to mitigate recurring issues. • Contribute to the development of support playbooks and processes to boost case management efficiency and ensure adherence to best practices in Salesforce Service Cloud (Amtech Engage). • Mentor and guide other support analysts to enhance the team’s ability to meet the customer’s needs. • Employ SQL queries, system configurations, and troubleshooting techniques to resolve technical issues. • Provide structured feedback to leadership regarding customer challenges, opportunities for improvement, and support team performance.