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21 results for Customer Experience Specialist in Phoenix, AZ

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Robert Half is partnering with a prestigious Fortune 500 healthcare client to fulfill an essential role within their organization. We are seeking a diligent and attentive Release of Information Specialist to join our healthcare client's dynamic team. The Release of Information Specialist role is crucial for managing the release of information requests efficiently and in compliance with healthcare regulations and guidelines. The Release of Information Specialist will be at the forefront of handling sensitive information, ensuring accurate processing, and facilitating communication between patients, healthcare providers, law firms, and other entities.

*Please note this role is remote ONLY for candidates who reside in Arizona!

Key Responsibilities:

Receive and process requests for the release of information, ensuring timely response to all parties.
Carefully review each request to confirm compliance with HIPAA and other relevant regulations and guidelines.
Coordinate the release of information to authorized entities, such as healthcare providers, law firms, insurance companies, etc., ensuring accuracy and confidentiality.
Serve as a primary point of contact for initial triage of members, including administrative intake and managing admission/discharge information in coordination with hospitals and the clinical team.
Handle incoming calls, manage service requests from providers/members, and provide information on available network services.
Efficiently transfer members to clinical staff as appropriate and manage the referrals process, including processing incoming and outgoing referrals and prior authorizations.
Participate in maintaining accurate records and tracking of all communications and actions taken.
Handle incoming calls and service requests from providers and members.
Provide information on network services and transfer members to clinical staff as needed.
Process referrals, incoming and outgoing referrals, and prior authorizations.

High School Diploma or equivalent; further education in health administration is a plus.
1 year or less of experience in customer service, ideally within a healthcare setting.
Beginner knowledge of health administration.
Familiarity with healthcare regulations, especially HIPAA, and a strong commitment to confidentiality.
Excellent communication and organizational skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in Microsoft Office and able to learn new software quickly.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

21 results for Customer Experience Specialist in Phoenix, AZ

Release of Information Specialist Robert Half is partnering with a prestigious Fortune 500 healthcare client to fulfill an essential role within their organization. We are seeking a diligent and attentive Release of Information Specialist to join our healthcare client's dynamic team. The Release of Information Specialist role is crucial for managing the release of information requests efficiently and in compliance with healthcare regulations and guidelines. The Release of Information Specialist will be at the forefront of handling sensitive information, ensuring accurate processing, and facilitating communication between patients, healthcare providers, law firms, and other entities. *Please note this role is remote ONLY for candidates who reside in Arizona! Key Responsibilities:<ul><li>Receive and process requests for the release of information, ensuring timely response to all parties.</li><li>Carefully review each request to confirm compliance with HIPAA and other relevant regulations and guidelines.</li><li>Coordinate the release of information to authorized entities, such as healthcare providers, law firms, insurance companies, etc., ensuring accuracy and confidentiality.</li><li>Serve as a primary point of contact for initial triage of members, including administrative intake and managing admission/discharge information in coordination with hospitals and the clinical team.</li><li>Handle incoming calls, manage service requests from providers/members, and provide information on available network services.</li><li>Efficiently transfer members to clinical staff as appropriate and manage the referrals process, including processing incoming and outgoing referrals and prior authorizations.</li><li>Participate in maintaining accurate records and tracking of all communications and actions taken.</li><li>Handle incoming calls and service requests from providers and members.</li><li>Provide information on network services and transfer members to clinical staff as needed.</li><li>Process referrals, incoming and outgoing referrals, and prior authorizations.</li></ul>

Customer Service Representative -Producer Services We are offering a permanent employment opportunity for a Customer Service Representative in Phoenix, Arizona. This role is critical in addressing customer service concerns, inquiries, and activities. The successful candidate will be the first point of contact for customers, responsible for retention and selling the value of our products and services. Responsibilities • Act as the first point of contact, addressing customer service concerns, inquiries, and activities.• Sell the value and retain policyholders, promoting our products and services.• Manage customer interactions via inbound and outbound calls, assisting those who wish to cancel their existing insurance coverage by reviewing products benefits and resolving service and claims issues.• Assist in the collection of current and past due premiums and provide support to additional call domains such as claim inquiry, policyholder/policy administration, billing/payments or agent servicing as needed.• Independently service 90% of calls using the tools and resources acquired in training and continued experience.• Collect, document, and enter data from and into multiple applications, ensuring accurate records.• Set expectations and provide instructions for policyholders, ensuring a positive customer experience.• Consistently meet or exceed expectations for departmental standards related to quality, average handle time, auxiliary time after call work, and other KPIs.• Exhibit and practice the organization's common purposes and shared traits, contributing to a positive work environment.• Understand organizational objectives, support process improvements, and provide feedback to leadership.• Execute other duties as assigned, demonstrating flexibility and adaptability.

Healthcare Connection Specialist We are in search of a Connection Specialist to become a part of our team in the healthcare industry, based in Phoenix, Arizona 85013. In this role, you will be the main point of contact for our internal and external callers, ensuring a smooth and efficient communication process. You will be tasked with handling a high volume of calls, maintaining the utmost confidentiality and professionalism at all times. This role also offers a contract to permanent employment opportunity. Responsibilities: • Efficiently handle inbound calls, ensuring each caller's needs are assessed and addressed• Utilize multi-line switchboard systems to route calls accurately• Maintain a high level of proficiency in the use of telecommunications hardware, software, and PBX platform• Respond to and initiate action in response to emergency alarms and codes• Utilize effective communication tools and materials for clear understanding• Make necessary emergency announcements when required• Ensure strict adherence to confidentiality rules and regulations• Provide exceptional customer service at all times• Maintain an understanding of how patient cultures can affect communication, collaboration, and the provision of care, treatment, and services• Contribute to the building and support of our new Contact Center aimed at enhancing patient experience and support

S125 Service Associate We are offering a permanent employment opportunity for a S125 Service Associate in the Payroll Services industry, located in Rochester, New York. In this role, you will be providing customer service for our products, using prescribed guidelines to maintain good customer relations and resolve any issues related to client claims and complaints. Responsibilities: • Handle inbound calls from both active and terminated participants/employees of our clients • Manage inbound calls from client/employer plan administrators and provide educational support on S125 products, our policies & procedures, and IRS guidelines & regulations • Escalate tasks or documentation to other teams within our organization as necessary • Develop and maintain a basic working knowledge of our products • Utilize systems and software packages which may include HRIS, Salesforce, Flex Core Advanced, and ORS • Document all interactions, perform data entry, and maintain strong prioritization and organization • Process customer credit applications accurately and efficiently • Maintain accurate customer credit records

Medical Accounts Receivable Specialist We are offering a contract employment opportunity for a Medical Accounts Receivable Specialist in Mesa, Arizona. This role is crucial for the management of our growing operations, ensuring accuracy and compliance with accounting standards. You'll work collaboratively with our finance team, processing accounts receivable billing transactions, maintaining customer accounts, and resolving any related issues. Responsibilities: Contacts insurance companies or patients by phone, websites or mail regarding outstanding balances.Maintains and develops a professional and positive relationship with the provide reps and customer service department personnel for assigned carriers.Update patient insurance and demographic information as supplied by patient, insurance carrier or internet website and file all affected claims.File corrected claims when determined that the original submission was incorrect.Review and address all clearinghouse rejectsSubmit claim appeals as required by each insurance carrier when denied in error. Request the assistance of a coder when necessary.Follow-up, respond, modify or appeal all zero payments within five (5) business days of receipt.Follow-up on the status of submitted appeals and corrected claims within four (4) weeks of the submission.Note and document all insurance and patient communication in the patient account.

Medical Accounts Receivable Specialist We are seeking a Medical Accounts Receivable Specialist in Mesa, Arizona. This role is centered around interacting with insurance companies and patients regarding outstanding balances and maintaining detail-oriented relationships with various departments. As a Medical Accounts Receivable Specialist, you'll be tasked with updating patient information, filing claims, and managing clearinghouse rejects. This position offers a short term contract employment opportunity. Responsibilities: • Addressing all clearinghouse rejects effectively. • Updating patient demographics and insurance information from various sources. • Filing claims correctly and amending submissions when necessary. • Communicating in a detail-oriented manner with insurance representatives and customer service personnel. • Tracking the status of submitted appeals and corrected claims. • Processing appeals for incorrectly denied claims, and seeking coder's assistance when required. • Documenting all interactions with insurance companies and patients in the patient account. • Responding promptly to all zero payments and initiating necessary modifications or appeals. • Maintaining and fostering positive relationships with provider representatives and customer service department personnel. • Regularly following up on the status of outstanding balances with insurance companies or patients.

Bilingual Spanish/English Customer Service Representative... <ul><li>Position: Customer Service Representative - Bilingual-Spanish/English (Contract Role)</li><li>Location: 2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027</li><li>Type: 100% Onsite</li><li>Hourly Pay Range: 22/per hour</li></ul>Job Summary:The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to: Responsibilities- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment- Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments- Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries- Maintain performance and quality standards- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience- Ability to learn the basic concepts of personal lines insurance principles and products offered to the WB customers- Work collaboratively with team members and business partners to provide a positive customer experience for our caller- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed- Assist with special requests as needed.- Complete additional tasks and other projects/duties as assigned

Infor Application Specialist We are offering a long-term contract employment opportunity for an Infor Application Specialist for a client based in Sacaton, Arizona, 85147, United States. As an integral part of our team, you'll be tasked with managing INFOR CloudSuite implementation and support, with a focus on HR or Finance modules. This role involves a strong understanding of system maintenance, troubleshooting, and performance optimization. Responsibilities:• Ensure effective implementation and support of INFOR CloudSuite, with a specialization in either HR or Finance modules.• Understand and integrate HR or financial processes with INFOR systems.• Carry out system maintenance duties, ensuring optimal performance.• Leverage problem-solving and analytical skills to troubleshoot issues.• Collaborate with cross-functional teams, demonstrating excellent communication skills.• Manage multiple priorities independently in a contract position.• Familiarize with CloudSuite Financials and Supply Management (FSM) or CloudSuite HCM.• Gain experience with system integration tools and APIs related to INFOR.• Oversee project management in large-scale INFOR implementations.• Utilize a range of skills including Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, and Customer Service.

Accounts Receivable Specialist We are offering a Contract to permanent employment opportunity for an Accounts Receivable Specialist in Phoenix, Arizona. This role will be part of our service industry team, operating in a workplace that focuses on team collaboration and efficiency in handling high volumes of customer accounts and billing. Responsibilities:• Accurately process customer credit applications as part of the account maintenance duties.• Utilize accounting software systems and ERP for efficient and accurate customer record management.• Handle cash activity related tasks, including payment posting and remittance processing.• Actively monitor customer accounts and take appropriate action when necessary.• Apply payments and manage billing functions, ensuring all transactions are accurately recorded.• Collaborate with team members and contribute to a supportive environment.• Utilize skills in CRM and Epic Software to streamline account receivable processes.• Adapt and learn to use AS400 for various tasks, as part of the job requirements.• Assist in the generation and processing of utility bills.• Maintain a non-customer facing role, focusing on internal processes and functions.

Biglinual Spanish/English-Customer Service Representative... <ul><li>Position: Customer Service Representative - Bilingual-Spanish/English (Contract Role)</li><li>Location: 2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027</li><li>Type: 100% Onsite</li><li>Hourly Pay Range: 22/per hour</li></ul>Job Summary:The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to: Responsibilities- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment- Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments- Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries- Maintain performance and quality standards- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience- Ability to learn the basic concepts of personal lines insurance principles and products offered to the WB customers- Work collaboratively with team members and business partners to provide a positive customer experience for our caller- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed- Assist with special requests as needed.- Complete additional tasks and other projects/duties as assigned

Receptionist We are offering a contract employment opportunity for a Receptionist in Scottsdale, Arizona 85260. This role focuses on providing administrative and clerical services to ensure the smooth and efficient functioning of our workplace. As a Receptionist, you will be at the forefront of our office operations, handling tasks ranging from phone coverage to office maintenance. *HOURS OF OPERATION: Monday-Friday 8am-5pm* Responsibilities: • Screen and route calls, ensuring efficient phone coverage.• Welcome visitors and guests, providing a positive first impression of our organization.• Manage the conference room calendar and office seating charts.• Keep the reception desk, closet, and hallways tidy and well-stocked.• Receive, sort, and distribute USPS Mail/FedEx/UPS/Courier deliveries.• Coordinate ground transportation for guests, when necessary.• Undertake ad hoc research and clerical projects, including word processing/data entry.• Assist in ordering and maintaining supplies for the office.• Use Microsoft Office Suite Skills, including Excel, for various tasks.• Utilize interpersonal skills to interact with and assist all levels of employees and visitors.• Manage customer service and email correspondence.• Organize files and schedule appointments efficiently.

NextGen Specialist We are offering a long-term contract employment opportunity for a NextGen Specialist in Sacaton, Arizona, 85147, United States. As a NextGen Specialist, you will play a pivotal role in configuring, implementing, and optimizing NextGen applications to cater to healthcare practice needs. Responsibilities: • Tailor NextGen solutions in collaboration with clinical and administrative teams to enhance patient care and operational efficiency • Lead the process of system upgrades, patches, and testing for the NextGen platform • Provide user training and consistent support to maximize platform utilization • Analyze and troubleshoot application-related issues, ensuring minimal downtime • Ensure compliance with healthcare industry standards such as HIPAA, HITECH, etc • Generate insightful reports and analyze data to aid operational decision-making • Implement and optimize NextGen applications according to healthcare practice needs.

Patient Care Coordinator We are offering a long-term contract employment opportunity for an Associate Patient Care Coordinator in Chandler, Arizona. As an Associate Patient Care Coordinator, you will be a key player in ensuring a positive patient experience, particularly within the registration process. The Associate Patient Care Coordinator also includes verifying patient data, insurance information, and resolving any patient inquiries. Responsibilities:· Appropriate patient identification. · Collecting accurate and thorough patient demographic data. · Obtaining insurance information and verifying eligibility and benefits.· Determining and collecting patient financial liability and e Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. · The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability.

Assc Patient Care Coord/22/HCD120 We are offering a long term contract employment opportunity for an Associate Patient Care Coordinator to join our team in Chandler, Arizona, United States. This role is particularly suited for individuals experienced in the healthcare industry. As an Associate Patient Care Coordinator, you will be responsible for providing excellent customer service, ensuring a positive patient experience throughout the registration process, and adhering to the organization's policies and procedures. Responsibilities: • Provide excellent customer service to patients and their families, explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities. • Identify patients appropriately and collect accurate and thorough patient demographic data. • Obtain insurance information, verify eligibility and benefits, and handle reimbursements. • Determine and collect patient financial liability. • Refer patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. • Adhere to the organization's policies and procedures for resolution of patient financial liability. • Ensure a positive patient experience throughout the registration process. • Handle the registration process for patients in the Emergency Department. • Utilize skills in Customer Service, Procedures, Policy, Insurance, Benefit Functions, Reimbursements, Liability, Offshore, Patient Demographic, Patient Registration, Registration Process, Financial Counseling, Patient Financial, TRICARE, NIS, Patient rights.

SEO Specialist Our client, a mission-driven organization in the education/public service sector, is seeking an experienced SEO & Digital Growth Specialist to enhance their digital presence and drive audience engagement. This role is ideal for a data-driven professional passionate about optimizing digital strategies to expand reach and impact. Key Responsibilities:<ul><li>Develop and implement SEO strategies to improve organic visibility and website traffic.</li><li>Conduct keyword research, on-page and off-page optimization, and technical SEO enhancements.</li><li>Monitor and analyze digital performance using tools like Google Analytics, Google Search Console, and SEMrush.</li><li>Collaborate with content, marketing, and web development teams to align SEO efforts with organizational goals.</li><li>Optimize content for search engines while maintaining clarity and accessibility for diverse audiences.</li><li>Manage and improve local SEO to enhance visibility in regional searches.</li><li>Execute link-building strategies and digital PR initiatives.</li><li>Stay informed on SEO trends, algorithm updates, and industry best practices.</li><li>Track and report on key performance indicators (KPIs) to measure success and inform strategy.</li></ul>

Payroll Specialist We are offering a short-term contract employment opportunity for a part-time Payroll Specialist in the construction industry, located in Glendale, Arizona 85303. This role requires a detail-oriented individual with the ability to manage customer inquiries, process applications, and maintain accurate records. Responsibilities:• Accurately process weekly payroll for approximately 95 employees• Manage and update data entries efficiently• Handle multiple state non-taxable holdings• Oversee and calculate deductions accurately• Utilize software systems such as eBacon and LCP Tracker for payroll processing• Conduct regular audits to ensure accuracy and compliance• Administer benefits and 401k - RRSP• Operate various accounting software systems including ADP - Financial Services and Ceridian Dayforce• Manage the accounting functions as required• Ensure timely resolution of employee inquiries related to payroll

IT Security Specialist Robert Half's client in Arizona is seeking an Information Security Specialist onsite for a client's opening in Sacaton, AZ. Responsibilities:<ul><li>Implements effective and innovative technology solutions and processes that prevent internal and external users from compromising data integrity.</li><li>Creates security checks in the infrastructure that help deter hackers, spyware, and other malware from being installed on endpoints while working with internal information technology support team to mitigate detected vulnerabilities.</li><li>Works with network and systems team to perform tests and uncover network vulnerabilities.</li><li>Investigates security breaches and other cyber security incidents while assessing the damage and documents assessments.</li><li>Reports serious incidents to leadership.</li><li>Trains and educates staff in proper computer use and security awareness while providing tips to avoid data lass or corruption. Advises end users on security incident trends and effective counteractive measures.</li><li>Creates, improves, and maintains information technology security policies, baselines, standards, and procedures.</li><li>Performs other job-related activities as requested. Continually tracks trends in the information security community</li></ul>

Paralegal Robert Half is partnering with a full-service law firm with several locations across the United States. This position will focus on Florida cases and provide assistance to attorneys in fact investigation, witness interviews, drafting pleadings and correspondence, legal research, document preparation and production, database management, coordinating expert witness information, docketing/case management, trial preparation and attendance and overall client service. MUST have Florida Law expierence. Please send your resume to Stacey Lyons via LinkedIn for consideration. ESSENTIAL JOB FUNCTIONS: Complete filings and service and navigate local rules of state and federal courts across Florida and other jurisdictions.Learn/develop technical proficiency in database use and management; internet/electronic research; and project folder/electronic file maintenance.Independently organize and manage files or delegate similar tasks to Paralegal Assistant.Prepare materials for and assist in preparation for depositions, hearings, trials, and related proceedings and attend same if needed.Pre-trial preparation and trial attendance.Prepare draft pleadings and discovery.Collect and summarize medical records.Assist with calendaring/docketing.Function as a liaison between clients, colleagues, and experts to ensure timely communication of case information and production of materials.Stay informed of developments in the Commercial Litigation/Mass Tort practice areas.Attend and participate in internal CLEs.Anticipate attorney’s needs.Serve as a mentor to a Paralegal Assistant, or more junior Paralegal, as needed.Engage in occasional interaction with clients.Stay informed of developments in Paralegal industry.Perform other duties as required.Maintain professional demeanor and attitude.Comply with firm policies.Sustain attention to detail and quality of work.Independently handle all key duties without supervision of another Paralegal or Senior Paralegal.Meet billable hour requirement of 1500 hours per year.

Network Engineer We are seeking a Network Engineer to join our team in Tempe, Arizona. The role involves managing customer applications, maintaining accurate customer records, and addressing customer inquiries. The ideal candidate will join the IT Operations Team to support, maintain, and enhance the company's enterprise network. Key Responsibilities<ul><li>Network Design and Implementation: Configure and maintain a secure, highly available network infrastructure using Palo Alto firewalls, Arista switches, and Aruba switching technologies.</li><li>WiFi Management: Manage Aruba WiFi networks to ensure reliable and secure wireless connectivity across enterprise sites.</li><li>WAN/LAN Optimization: Design and maintain WAN and LAN environments, ensuring optimal performance and minimal downtime.</li><li>SD-WAN Integration: Deploy and manage Netskope SD-WAN solutions, as well as Secure Web Gateway (SWG) configurations for cloud connectivity and security.</li><li>Server and Hyperconverged Infrastructure: Perform server solutions management with Nutanix Hyperconverged technology to ensure scalable and efficient computing environments.</li><li>Network Security: Work with tools and protocols to secure the enterprise network, safeguard sensitive healthcare information, and ensure compliance with regulatory standards (e.g., HIPAA).</li><li>Troubleshooting and Problem Resolution: Analyze and resolve network-related issues, providing root cause analysis and recommendations for improvements.</li><li>Documentation: Create and maintain detailed documentation for all network systems, configurations, and protocols.</li></ul>

2+ Year Commercial Real Estate Associate Attorney We are assisting our Phoenix (Biltmore area) law firm client with a search for a Real Estate Associate Attorney with over 2 years of experience. The role will be primarily focused on commercial real estate transactions, encompassing a variety of responsibilities from dealing with acquisitions, dispositions, leasing, and financing to handling case management and document management tasks. Responsibilities:• Execute real estate transactions, including acquisitions, dispositions, and leasing activities• Provide expert advice on and negotiate purchase and sale agreements, loan documents, leases, and other real estate related documents• Utilize case management software for efficient handling of tasks• Draft and review operating agreements, forming entities, and other corporate law-related documents• Address and resolve title-related issues affecting real property• Display strong attention to detail and organizational skills in managing customer credit records• Balance competing priorities in a fast-paced environment• Work independently and collaboratively as part of a team• Leverage skills in briefing and commercial real estate for optimal results.

Billing Administrator We are offering an exciting opportunity for a Billing Administrator in Phoenix, Arizona, United States. As a Billing Administrator, you will be responsible for various financial tasks such as time and billing for Attorneys, managing invoices, and overseeing accounts receivable. Your role will also encompass collections and using various software systems to carry out your duties. This role is based in our office and offers flexible start and end times. Responsibilities: • Oversee time and billing for Attorneys to ensure accurate financial records • Edit and proofread invoices for accuracy and completeness • Process invoices, ensuring they are correctly issued and recorded • Manage accounts receivable, keeping track of all incoming payments • Handle collections, following up on outstanding invoices and resolving any issues • Utilize Accounting Software Systems and CRM for efficient management of financial tasks • Leverage ERP Solutions and About Time for time management and billing processes • Perform Accounting Functions including Accounts Payable (AP) and Accounts Receivable (AR) • Carry out Billing Functions, ensuring all billing procedures are adhered to • Use Crystal Reports to generate financial reports and insights.

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21 results for Customer Experience Specialist in Phoenix, AZ

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