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    5 results for Desktop Support Analyst in Phoenix, AZ

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    We are offering a contract for a permanent position in Phoenix, Arizona for a Help Desk Analyst in the Chemicals Manufacturing industry. The role involves providing user-friendly ICT support to internal customers, offering first-line support for incidents and requests, and implementing improvements to enhance the system's overall performance.

    Responsibilities:
    • Provide first-line incident and request support to swiftly restore user operation and prevent recurring issues
    • Install necessary software to facilitate user-friendly ICT support
    • Carry out continuous system analysis and suggest enhancements to boost overall system performance
    • Develop, store, and distribute technical documents in accordance with the knowledge management standard
    • Create comprehensive user guidelines for specific desktop products, software programs, or systems to foster independent usage and prevent recurrent issues
    • Execute administrative and maintenance tasks to ensure standards adherence, including preventive maintenance on client systems, hardware repair, and inventory maintenance
    • Maintain up-to-date ticketing records
    • Stay updated with the latest developments in the specific field to provide a service that is continuously based on updated knowledge and share this expertise within the ICT department
    • Train internal customers in technical solutions for business processes
    • Participate in a rotation system to be available for emergency service as the on-call technician.
    • Possess an extensive knowledge of the Chemicals Manufacturing industry.

    • Proven experience as a Help Desk Analyst or similar role in customer support.

    • Proficient in working with Ticketing Systems for managing and resolving issues.

    • Demonstrated ability to handle Service Desk Tickets effectively and efficiently.

    • Strong problem-solving skills with a focus on providing exceptional customer service.

    • Excellent communication and interpersonal skills to interact with internal teams and customers.

    • Familiarity with various operating systems and platforms.

    • Ability to diagnose and resolve technical hardware and software issues.

    • Knowledge of network security practices and anti-virus programs.

    • Ability to work well under pressure and manage multiple tasks simultaneously.

    • Willingness to work in shifts and be available for on-call duties.

    • Relevant certifications in IT and Help Desk support would be a plus.

    • Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Desktop Support Analyst Jobs in Phoenix

    Help Desk Analyst We are offering a contract for a permanent position in Phoenix, Arizona for a Help Desk Analyst in the Chemicals Manufacturing industry. The role involves providing user-friendly ICT support to internal customers, offering first-line support for incidents and requests, and implementing improvements to enhance the system's overall performance. <br><br>Responsibilities:<br>• Provide first-line incident and request support to swiftly restore user operation and prevent recurring issues<br>• Install necessary software to facilitate user-friendly ICT support<br>• Carry out continuous system analysis and suggest enhancements to boost overall system performance <br>• Develop, store, and distribute technical documents in accordance with the knowledge management standard<br>• Create comprehensive user guidelines for specific desktop products, software programs, or systems to foster independent usage and prevent recurrent issues<br>• Execute administrative and maintenance tasks to ensure standards adherence, including preventive maintenance on client systems, hardware repair, and inventory maintenance<br>• Maintain up-to-date ticketing records<br>• Stay updated with the latest developments in the specific field to provide a service that is continuously based on updated knowledge and share this expertise within the ICT department<br>• Train internal customers in technical solutions for business processes<br>• Participate in a rotation system to be available for emergency service as the on-call technician. Help Desk Analyst I <p>We are in search of a Help Desk Analyst I to join our team situated in TEMPE, Arizona. This role primarily functions within the technology industry and offers a long-term contract employment opportunity. As a Help Desk Analyst I, you will play a vital role in providing technical support to end users, setting up necessary hardware and software, and maintaining the overall functionality of our company applications.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Deliver technical assistance on a variety of software applications to all end users, tackling issues related to Windows 10/11 OS, Microsoft Office, operating systems, and internal company application accessibility. </p><p>• Facilitate the setup of printers, copier/scanners, and internet routers, ensuring users are appropriately connected.</p><p>• Be actively involved in the installation of operating systems and standard desktop applications as per requirements.</p><p>• Respond to AV needs in huddle spaces and conference rooms promptly and efficiently.</p><p>• Equip company training meetings with necessary hardware and software setups.</p><p>• Ensure regular, timely, and predictable attendance to provide consistent support.</p><p>• Perform other duties and responsibilities as assigned, demonstrating flexibility and dedication.</p><p>• Leverage skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments to enhance work output and efficiency.</p> Help Desk Analyst II <p>We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle an average of 10 customer tickets per day</p><p>• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues</p><p>• Collaborate with Managed Service Providers (MSP) for escalated issues</p><p>• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft</p><p>• Use Active Directory to manage user accounts and access controls</p><p>• Assist with the configuration and management of Apple Devices and Computer Hardware</p><p>• Carry out deployment tasks as necessary</p><p>• Leverage skills in Configuration Management to ensure systems are running optimally</p> Network Technician <p>We are looking for a skilled Network Technician to undertake tasks of network development and maintenance for a client of Robert Half's in the Agriculture industry based in Rio Rico, Arizona or Glendale, Arizona with up to 25% domestic US travel. This role involves implementing network solutions with a focus on optimizing performance, configuring network equipment, and providing support for our computer systems. An analytical mindset will be essential in this role for effective troubleshooting and improving their network’s functions. The ideal candidate will be able to meet the onsite requirement for the client's need and be able to operate independently in their day-to-day tasks.</p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Design and install well-functioning computer networks, connections and cabling</li><li>Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network</li><li>Inspect LAN infrastructure and fix minor or major problems/bugs</li><li>Test and configure software and maintain and repair hardware and peripheral devices</li><li>Evaluate network performance and find ways of improvement</li><li>Organize and schedule upgrades and maintenance without deterring others from completing their own work</li><li>Do regular data backups to protect the organization’s information</li><li>Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions</li><li>Designing and installing computer networks, connections and cabling</li><li>Troubleshooting system failures and identifying roadblocks in the network</li><li>Fixing problems in LAN infrastructure and testing and configuring software</li><li>Maintaining and repairing hardware including peripheral devices</li><li>Evaluating network performance to improve the network</li><li>Scheduling upgrades and maintenance without interrupting business workflow</li><li>Providing technical direction and giving training to coworkers about network systems</li><li>Working with vendors to get needed equipment for the networks and systems</li><li>Manage day-to-day connectivity and infrastructure in the company network and perform diagnostics when needed</li><li>Maintain records and update/create documentation for company network</li><li>Manage router and switching environment logging and alerts and report/review information to Senior Network Engineer</li><li>Work with various Internet Carriers on Network related troubleshooting/errors</li><li>Work Travel as needed</li></ul> Oracle AR Business Analyst <p>Robert Half Management Resources is seeking a highly skilled and experienced Oracle AR Business Analyst on an interim basis for one of our environmental service clients. The ideal candidate will possess a deep understanding of the Oracle AR data model and have a proven track record of success in analyzing and interpreting complex financial data. Strong experience with Oracle Transactional Business Intelligence (OTBI) and Power BI is a significant plus. This role will be instrumental in supporting key business decisions through the development and delivery of insightful reports and dashboards.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Develop and maintain complex reports and dashboards using OTBI and Power BI to analyze key AR metrics, including Days Sales Outstanding (DSO), Aging Analysis, Cash Application Analysis, Customer Credit Risk Analysis, Revenue Recognition Analysis.</p><p>• Conduct in-depth analysis of AR data to identify trends, anomalies, and areas for improvement.</p><p>• Prepare and deliver regular reports and presentations to stakeholders, including senior management.</p><p>• Understand and leverage the Oracle AR data model to effectively extract and transform data for analysis.</p><p>• Collaborate with IT and business teams to ensure data integrity and accuracy.</p><p>• Assist in the design and implementation of data integration processes.</p><p>• Analyze current AR processes and identify opportunities for improvement in efficiency and effectiveness.</p><p>• Provide recommendations for process enhancements based on data analysis findings.</p><p>• Support the implementation of process improvements and system enhancements.</p><p>• Provide analytical support to various projects related to AR, such as system implementations, upgrades, and process re-engineering initiatives.</p><p>• Participate in project meetings and contribute to the development of project plans.</p><p>• Build and maintain strong relationships with key stakeholders across the organization.</p><p>• Effectively communicate complex analytical findings to both technical and non-technical audiences.</p><p>• Proactively identify and address stakeholder needs and concerns.</p>