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4 results for Help Desk Tier 1 in Phoenix, AZ

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We are on the lookout for a Help Desk Analyst II to join our team in the Education sector, based in Scottsdale, Arizona. In this role, you will be tasked with managing IT support requests, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems and software applications.

Responsibilities:
• Address IT support requests through various channels such as phone, email, and in-person interactions
• Troubleshoot and resolve issues related to hardware and software for end users
• Ensure proper installation, configuration, and maintenance of computer systems and software applications
• Address network connectivity issues and abide by security protocols
• Log all support interactions and solutions in the help desk ticketing system
• Carry out routine maintenance tasks like updates and backups of systems
• Impart training and guidance to users on diverse technologies and applications
• Manage configuration management and deployments
• Work with various technologies such as Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Computer Hardware.

• Proficiency in Android Development is required for the role to effectively manage and troubleshoot related issues.
• A strong understanding of Cisco Technologies is necessary for network and system management.
• Expertise in Citrix Technologies is essential for seamless remote access and virtualization operations.
• Familiarity with Mac Computers is needed to support users in a diverse technology environment.
• Proficiency in Microsoft products is required to manage various applications and systems.
• Experience with Active Directory is necessary for user and group management.
• Knowledge of Apple Devices is essential to provide comprehensive tech support.
• Strong skills in Computer Hardware are required for troubleshooting and repair tasks.
• Expertise in Configuration Management is necessary to maintain and enhance system performance.
• Experience in Deployments is needed for efficient software and system installations.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

4 results for Help Desk Tier 1 in Phoenix, AZ

Help Desk Analyst II We are on the lookout for a Help Desk Analyst II to join our team in the Education sector, based in Scottsdale, Arizona. In this role, you will be tasked with managing IT support requests, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems and software applications. Responsibilities: • Address IT support requests through various channels such as phone, email, and in-person interactions • Troubleshoot and resolve issues related to hardware and software for end users • Ensure proper installation, configuration, and maintenance of computer systems and software applications • Address network connectivity issues and abide by security protocols • Log all support interactions and solutions in the help desk ticketing system • Carry out routine maintenance tasks like updates and backups of systems • Impart training and guidance to users on diverse technologies and applications • Manage configuration management and deployments • Work with various technologies such as Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Computer Hardware.

Benefits Administrator We are offering an exciting opportunity for a Benefits Administrator in Phoenix, Arizona. The role involves processing customer applications, maintaining accurate customer records, and resolving customer inquiries. You will also be tasked with monitoring customer accounts and taking appropriate action. Responsibilities • Efficiently and accurately process customer credit applications • Maintain customer credit records with exceptional attention to detail • Advocate for customers to resolve product, delivery, and service issues effectively • Verify customer purchase orders to ensure order accuracy and make necessary corrections • Communicate promptly with customers about order delivery statuses via email or phone • Provide Tier 1 support for service and software-related needs, escalating technical support cases as necessary • Manage customer accounts by processing Return Merchandise Authorizations (RMA) for credit or replacement • Contribute to the team’s overall success through assigned tasks and responsibilities • Foster a collaborative and respectful workplace environment.

Desktop Support Analyst We are in the process of hiring a Desktop Support Analyst for our team in the metal fabrication industry, located in Cypress, California. As a Desktop Support Analyst, you will be tasked with handling IT-related issues, including support for desktops, laptops, printers, and handheld scanners. Your proficiency in operating systems, applications, and technologies will be crucial to your role. Responsibilities: • Provide support for desktop and application technologies including desktops/laptops, printers, and handheld scanners. • Display a strong working knowledge of the Windows OS and desktop productivity tools such as Microsoft Office. • Manage virtualization technologies and active directory operations. • Understand and troubleshoot networking protocols like TCP/IP, DNS, DHCP. • Support VPN applications and Microsoft products and applications, including Windows OS, Office Suite, Teams. • Offer web browser support for platforms such as Chrome, Edge. • Utilize IT Service Management Systems like ServiceNow. • Handle operating systems like Windows, MacOS, Linux. • Manage mobile device management (MDM) solutions and file-sharing platforms like OneDrive, SharePoint. • Support remote desktop protocols and tools. • Provide support for email systems and protocols, including Microsoft Exchange, Outlook, IMAP/SMTP. • Implement endpoint security solutions and offer printer and peripheral support. • Use collaboration tools effectively.

Network Engineering Manager Robert Half's client in Tempe, AZ, is seeking an onsite Network Engineering Manager. As the Manager of Network Engineering within the IT department, you will leverage your leadership and technical expertise to oversee the design, implementation, and maintenance of a high-performing, complex hybrid infrastructure. In this critical role, you will provide strategic direction, lead a team of network engineers, and serve as the primary decision-maker for network infrastructure initiatives.The Manager of Network Engineering will collaborate with senior IT leadership and business stakeholders to align technology solutions with organizational goals. You will be responsible for developing team talent, ensuring operational excellence, and driving the successful execution of projects that meet or exceed performance expectations.ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)Leadership & Management<ol><li>Provide strong leadership and direction to the network engineering team, fostering a collaborative and high-performance culture.</li><li>Define team roles and responsibilities, ensuring the right individuals are positioned for success while identifying and addressing gaps in skills or performance.</li><li>Delegate tasks effectively, hold team members accountable, and recognize high performers to build a motivated and capable workforce.</li><li>Mentor and train network engineers, cultivating their professional growth and ensuring they have the tools and knowledge to excel.</li><li>Serve as the primary point of contact for senior IT leadership regarding network engineering strategies, challenges, and progress.</li><li>Manage vendor relationships, including consultants, managed service providers, telco vendors, and sales teams, to ensure alignment with business needs and cost efficiency.</li></ol>Strategic Planning & Execution<ol><li>Develop and implement network engineering strategies that align with organizational goals and IT infrastructure needs.</li><li>Act as the technical lead for network engineering projects, ensuring successful design, deployment, and operation of solutions.</li><li>Review and approve all network design proposals, providing constructive feedback to ensure optimal performance and security.</li><li>Oversee the design and implementation of network infrastructure security, including firewalls, IPS, load balancers, policies, access control lists, and zero trust architectures.</li><li>Monitor network performance metrics and reports, ensuring systems operate at peak efficiency and identifying areas for improvement.</li><li>Lead the evaluation and integration of emerging technologies to enhance the organization’s network capabilities and resilience.</li></ol>Operational Excellence<ol><li>Manage 24/7/365 network operations, ensuring consistent and reliable service delivery for IT customers.</li><li>Provide day-to-day support to customers by ensuring timely resolution of IT service tickets within SLA parameters.</li><li>Maintain connectivity and operations for data centers across multiple locations, including the lower 48 states and Alaska.</li><li>Ensure compliance with relevant industry standards and organizational policies.</li><li>Identify, manage, and track network engineering projects, ensuring timely and successful completion.</li></ol>

Technology Doesn't Change the World, People Do.®

4 results for Help Desk Tier 1 in Phoenix, AZ

Technology Doesn't Change the World, People Do.^®