5 results for Help Desk Tier 3 in Phoenix, AZ

Help Desk Analyst II We are on the lookout for a Help Desk Analyst II to join our team in the Education sector, based in Scottsdale, Arizona. In this role, you will be tasked with managing IT support requests, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems and software applications. Responsibilities: • Address IT support requests through various channels such as phone, email, and in-person interactions • Troubleshoot and resolve issues related to hardware and software for end users • Ensure proper installation, configuration, and maintenance of computer systems and software applications • Address network connectivity issues and abide by security protocols • Log all support interactions and solutions in the help desk ticketing system • Carry out routine maintenance tasks like updates and backups of systems • Impart training and guidance to users on diverse technologies and applications • Manage configuration management and deployments • Work with various technologies such as Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Computer Hardware.

Desktop Support Analyst We are in the process of hiring a Desktop Support Analyst for our team in the metal fabrication industry, located in Cypress, California. As a Desktop Support Analyst, you will be tasked with handling IT-related issues, including support for desktops, laptops, printers, and handheld scanners. Your proficiency in operating systems, applications, and technologies will be crucial to your role. Responsibilities: • Provide support for desktop and application technologies including desktops/laptops, printers, and handheld scanners. • Display a strong working knowledge of the Windows OS and desktop productivity tools such as Microsoft Office. • Manage virtualization technologies and active directory operations. • Understand and troubleshoot networking protocols like TCP/IP, DNS, DHCP. • Support VPN applications and Microsoft products and applications, including Windows OS, Office Suite, Teams. • Offer web browser support for platforms such as Chrome, Edge. • Utilize IT Service Management Systems like ServiceNow. • Handle operating systems like Windows, MacOS, Linux. • Manage mobile device management (MDM) solutions and file-sharing platforms like OneDrive, SharePoint. • Support remote desktop protocols and tools. • Provide support for email systems and protocols, including Microsoft Exchange, Outlook, IMAP/SMTP. • Implement endpoint security solutions and offer printer and peripheral support. • Use collaboration tools effectively.

Hybrid Litigation Attorneys - Partners and Associates We are seeking two Partner-level and two Associate Attorneys for our National Law Firm client that has a mid-sized office in Central Phoenix. Practice areas will include general insurance defense, premises liability and auto accident defense litigation. You will be playing a key role in managing litigation files. The roles involve a blend of in-office (3 days a week) and remote work, providing an opportunity to work in a dynamic and flexible environment. Responsibilities• Handle litigation cases, focusing mainly on insurance defense and premises liability• Utilize your skills to manage documents and cases effectively• Engage in civil litigation and briefing to ensure the best outcome for our clients• Utilize case management software to organize, track, and prioritize litigation files• Maintain a consistent presence in the office for three days a week, with the flexibility to work remotely for the remaining days• Leverage your knowledge of document management to maintain accurate and comprehensive client records

Accounting Clerk Robert Half is looking for a skilled Accounting Associate to join our growing client in Chandler, Arizona. As an Accounting Associate, you will be tasked with managing accounts payable and receivable, credit card & bank reconciliations, new vendor set ups and providing month end close support. This is an exciting opportunity to apply your skills in a dynamic work environment. Responsibilities: • Manage and oversee the accounts payable and receivable functions • Handle account reconciliation tasks diligently • Reconcile credit card statements/accounts • Process invoices in a timely and efficient manner • Posting Journal Entries for month end close process• Monitor customer accounts and initiate appropriate actions when necessary • Leverage Microsoft Excel for data management and reporting • Complete new vendor set ups. including proper 1099 documentation • Maintain up-to-date and accurate customer credit records

Network Engineering Manager Robert Half's client in Tempe, AZ, is seeking an onsite Network Engineering Manager. As the Manager of Network Engineering within the IT department, you will leverage your leadership and technical expertise to oversee the design, implementation, and maintenance of a high-performing, complex hybrid infrastructure. In this critical role, you will provide strategic direction, lead a team of network engineers, and serve as the primary decision-maker for network infrastructure initiatives.The Manager of Network Engineering will collaborate with senior IT leadership and business stakeholders to align technology solutions with organizational goals. You will be responsible for developing team talent, ensuring operational excellence, and driving the successful execution of projects that meet or exceed performance expectations.ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)Leadership & Management<ol><li>Provide strong leadership and direction to the network engineering team, fostering a collaborative and high-performance culture.</li><li>Define team roles and responsibilities, ensuring the right individuals are positioned for success while identifying and addressing gaps in skills or performance.</li><li>Delegate tasks effectively, hold team members accountable, and recognize high performers to build a motivated and capable workforce.</li><li>Mentor and train network engineers, cultivating their professional growth and ensuring they have the tools and knowledge to excel.</li><li>Serve as the primary point of contact for senior IT leadership regarding network engineering strategies, challenges, and progress.</li><li>Manage vendor relationships, including consultants, managed service providers, telco vendors, and sales teams, to ensure alignment with business needs and cost efficiency.</li></ol>Strategic Planning & Execution<ol><li>Develop and implement network engineering strategies that align with organizational goals and IT infrastructure needs.</li><li>Act as the technical lead for network engineering projects, ensuring successful design, deployment, and operation of solutions.</li><li>Review and approve all network design proposals, providing constructive feedback to ensure optimal performance and security.</li><li>Oversee the design and implementation of network infrastructure security, including firewalls, IPS, load balancers, policies, access control lists, and zero trust architectures.</li><li>Monitor network performance metrics and reports, ensuring systems operate at peak efficiency and identifying areas for improvement.</li><li>Lead the evaluation and integration of emerging technologies to enhance the organization’s network capabilities and resilience.</li></ol>Operational Excellence<ol><li>Manage 24/7/365 network operations, ensuring consistent and reliable service delivery for IT customers.</li><li>Provide day-to-day support to customers by ensuring timely resolution of IT service tickets within SLA parameters.</li><li>Maintain connectivity and operations for data centers across multiple locations, including the lower 48 states and Alaska.</li><li>Ensure compliance with relevant industry standards and organizational policies.</li><li>Identify, manage, and track network engineering projects, ensuring timely and successful completion.</li></ol>