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4 results for Product Support Specialist in Phoenix, AZ

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IT Support Specialist

Location: Phoenix, AZ (On-Site)

Salary: $50,000 – $55,000

Job Type: Full-Time

About the Role

We are seeking a dedicated IT Support Specialist to join our clients growing team in Phoenix, AZ. This is an excellent opportunity for an entry-level IT professional looking to expand their skills and grow within an organization. You will provide hands-on technical support, ensuring seamless day-to-day IT operations for our clients expanding offices.

Key Responsibilities

Provide phone and in-person technical support for employees, troubleshooting hardware and software issues.
Perform desktop support, including setup, maintenance, and troubleshooting of workstations, laptops, and peripherals.
Assist with configuring and supporting technology for virtual and in-person meetings.
Work closely with the IT Director to ensure smooth operations across multiple office locations.
Document and track technical issues, escalating complex problems as needed.
Support ongoing IT projects and initiatives as the company expands.

Qualifications

2+ years of IT support experience (help desk, desktop support, or similar role).
Relevant IT certification (CompTIA A+, Network+, or similar) required; a bachelor’s degree is a plus but not required.
Strong troubleshooting skills and the ability to provide hands-on, in-person support.
Experience with Windows and macOS environments.
Ability to set up and maintain conferencing and meeting room technologies.
Excellent communication and problem-solving skills.
Ability to work independently while collaborating with remote IT leadership.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

4 results for Product Support Specialist in Phoenix, AZ

Help Desk Analyst I IT Support Specialist Location: Phoenix, AZ (On-Site) Salary: $50,000 – $55,000 Job Type: Full-Time About the RoleWe are seeking a dedicated IT Support Specialist to join our clients growing team in Phoenix, AZ. This is an excellent opportunity for an entry-level IT professional looking to expand their skills and grow within an organization. You will provide hands-on technical support, ensuring seamless day-to-day IT operations for our clients expanding offices. Key Responsibilities<ul><li>Provide phone and in-person technical support for employees, troubleshooting hardware and software issues.</li><li>Perform desktop support, including setup, maintenance, and troubleshooting of workstations, laptops, and peripherals.</li><li>Assist with configuring and supporting technology for virtual and in-person meetings.</li><li>Work closely with the IT Director to ensure smooth operations across multiple office locations.</li><li>Document and track technical issues, escalating complex problems as needed.</li><li>Support ongoing IT projects and initiatives as the company expands.</li></ul>

Desktop Support Analyst We are in the process of hiring a Desktop Support Analyst for our team in the metal fabrication industry, located in Cypress, California. As a Desktop Support Analyst, you will be tasked with handling IT-related issues, including support for desktops, laptops, printers, and handheld scanners. Your proficiency in operating systems, applications, and technologies will be crucial to your role. Responsibilities: • Provide support for desktop and application technologies including desktops/laptops, printers, and handheld scanners. • Display a strong working knowledge of the Windows OS and desktop productivity tools such as Microsoft Office. • Manage virtualization technologies and active directory operations. • Understand and troubleshoot networking protocols like TCP/IP, DNS, DHCP. • Support VPN applications and Microsoft products and applications, including Windows OS, Office Suite, Teams. • Offer web browser support for platforms such as Chrome, Edge. • Utilize IT Service Management Systems like ServiceNow. • Handle operating systems like Windows, MacOS, Linux. • Manage mobile device management (MDM) solutions and file-sharing platforms like OneDrive, SharePoint. • Support remote desktop protocols and tools. • Provide support for email systems and protocols, including Microsoft Exchange, Outlook, IMAP/SMTP. • Implement endpoint security solutions and offer printer and peripheral support. • Use collaboration tools effectively.

Network Engineering Manager Robert Half's client in Tempe, AZ, is seeking an onsite Network Engineering Manager. As the Manager of Network Engineering within the IT department, you will leverage your leadership and technical expertise to oversee the design, implementation, and maintenance of a high-performing, complex hybrid infrastructure. In this critical role, you will provide strategic direction, lead a team of network engineers, and serve as the primary decision-maker for network infrastructure initiatives.The Manager of Network Engineering will collaborate with senior IT leadership and business stakeholders to align technology solutions with organizational goals. You will be responsible for developing team talent, ensuring operational excellence, and driving the successful execution of projects that meet or exceed performance expectations.ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)Leadership & Management<ol><li>Provide strong leadership and direction to the network engineering team, fostering a collaborative and high-performance culture.</li><li>Define team roles and responsibilities, ensuring the right individuals are positioned for success while identifying and addressing gaps in skills or performance.</li><li>Delegate tasks effectively, hold team members accountable, and recognize high performers to build a motivated and capable workforce.</li><li>Mentor and train network engineers, cultivating their professional growth and ensuring they have the tools and knowledge to excel.</li><li>Serve as the primary point of contact for senior IT leadership regarding network engineering strategies, challenges, and progress.</li><li>Manage vendor relationships, including consultants, managed service providers, telco vendors, and sales teams, to ensure alignment with business needs and cost efficiency.</li></ol>Strategic Planning & Execution<ol><li>Develop and implement network engineering strategies that align with organizational goals and IT infrastructure needs.</li><li>Act as the technical lead for network engineering projects, ensuring successful design, deployment, and operation of solutions.</li><li>Review and approve all network design proposals, providing constructive feedback to ensure optimal performance and security.</li><li>Oversee the design and implementation of network infrastructure security, including firewalls, IPS, load balancers, policies, access control lists, and zero trust architectures.</li><li>Monitor network performance metrics and reports, ensuring systems operate at peak efficiency and identifying areas for improvement.</li><li>Lead the evaluation and integration of emerging technologies to enhance the organization’s network capabilities and resilience.</li></ol>Operational Excellence<ol><li>Manage 24/7/365 network operations, ensuring consistent and reliable service delivery for IT customers.</li><li>Provide day-to-day support to customers by ensuring timely resolution of IT service tickets within SLA parameters.</li><li>Maintain connectivity and operations for data centers across multiple locations, including the lower 48 states and Alaska.</li><li>Ensure compliance with relevant industry standards and organizational policies.</li><li>Identify, manage, and track network engineering projects, ensuring timely and successful completion.</li></ol>

Network Engineer We are seeking a Network Engineer to join our team in Tempe, Arizona. The role involves managing customer applications, maintaining accurate customer records, and addressing customer inquiries. The ideal candidate will join the IT Operations Team to support, maintain, and enhance the company's enterprise network. Key Responsibilities<ul><li>Network Design and Implementation: Configure and maintain a secure, highly available network infrastructure using Palo Alto firewalls, Arista switches, and Aruba switching technologies.</li><li>WiFi Management: Manage Aruba WiFi networks to ensure reliable and secure wireless connectivity across enterprise sites.</li><li>WAN/LAN Optimization: Design and maintain WAN and LAN environments, ensuring optimal performance and minimal downtime.</li><li>SD-WAN Integration: Deploy and manage Netskope SD-WAN solutions, as well as Secure Web Gateway (SWG) configurations for cloud connectivity and security.</li><li>Server and Hyperconverged Infrastructure: Perform server solutions management with Nutanix Hyperconverged technology to ensure scalable and efficient computing environments.</li><li>Network Security: Work with tools and protocols to secure the enterprise network, safeguard sensitive healthcare information, and ensure compliance with regulatory standards (e.g., HIPAA).</li><li>Troubleshooting and Problem Resolution: Analyze and resolve network-related issues, providing root cause analysis and recommendations for improvements.</li><li>Documentation: Create and maintain detailed documentation for all network systems, configurations, and protocols.</li></ul>

Technology Doesn't Change the World, People Do.®

4 results for Product Support Specialist in Phoenix, AZ

Technology Doesn't Change the World, People Do.^®