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8 results for Customer Experience Specialist in Pittsburgh, PA

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Accounts Receivable Specialist (Contract-to-Hire) needed immediately for a company located in Pittsburgh, PA! Great opportunity with a well-established organization!

Position Overview:

We are seeking an experienced Accounts Receivable Specialist with a strong emphasis on collections for our client's corporate headquarters located East of Pittsburgh — conveniently right off Rt 376. This is a contract-to-hire position, allowing for long-term opportunities if it is the right fit for both the candidate and the company. The specialist will handle collections, payment postings, troubleshooting issues, customer inquiries, processing cancellation requests, and other administrative tasks in a professional, detail-oriented manner.

Key Responsibilities:

• Manage customer collections by following up on overdue accounts, negotiating payment terms, and developing payment plans when needed.

• Post incoming payments accurately and in a timely manner to customer accounts.

• Troubleshoot and resolve issues related to accounts, payments, and discrepancies.

• Provide exceptional customer service by answering customer inquiries and resolving questions or concerns efficiently.

• Process customer cancellation requests and ensure proper documentation and follow-up.

• Perform other administrative and office tasks as required to support the team’s operations.

Compensation and other information:

• Hourly pay rate: $19-23 per hour, based on experience and qualifications.

• Full-time schedule: Monday through Friday, standard business hours (40 hours per week).

• Onsite position at their corporate headquarters, East of Pittsburgh (free parking provided).

Requirements:

• Previous experience in collections, including negotiating payment terms and handling overdue accounts, is required.

• Demonstrated knowledge or hands-on experience with posting payments.

• Excellent communication skills, with the ability to professionally address customer concerns and maintain positive relationships.

• Strong problem-solving abilities to identify and resolve account discrepancies or payment issues effectively.

• High attention to detail to ensure accuracy in payment postings and account adjustments.

• Negotiation skills and experience developing payment plans are highly valued.

Position Type:

This is a contract-to-hire opportunity, presenting the potential for long-term employment contingent on performance and fit with company culture.

To Apply:

Submit your resume highlighting relevant experience in collections and accounts receivable functions via the Robert Half website. After applying, please call 412-471-5946 to confirm your application was received. When calling, please reference job id# 03730-0013203869 so that we can connect you with the appropriate recruiter. We look forward to reviewing your application!

• Minimum of 2 years of experience as a Collections Specialist or in a similar role.
• Proficiency in Accounts Receivable (AR) procedures.
• Experience in answering inbound calls professionally and efficiently.
• Solid understanding and execution of billing functions.
• Knowledgeable in collection processes and strategies.
• Ability to post payments accurately and promptly.
• Experience with analyzing and interpreting Aging Reports.
• Proven ability to assist customers with payment solutions.
• Strong customer service skills and commitment to providing exceptional customer experience.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

8 results for Customer Experience Specialist in Pittsburgh, PA

Collections Specialist Accounts Receivable Specialist (Contract-to-Hire) needed immediately for a company located in Pittsburgh, PA! Great opportunity with a well-established organization! Position Overview:We are seeking an experienced Accounts Receivable Specialist with a strong emphasis on collections for our client's corporate headquarters located East of Pittsburgh — conveniently right off Rt 376. This is a contract-to-hire position, allowing for long-term opportunities if it is the right fit for both the candidate and the company. The specialist will handle collections, payment postings, troubleshooting issues, customer inquiries, processing cancellation requests, and other administrative tasks in a professional, detail-oriented manner. Key Responsibilities:• Manage customer collections by following up on overdue accounts, negotiating payment terms, and developing payment plans when needed.• Post incoming payments accurately and in a timely manner to customer accounts.• Troubleshoot and resolve issues related to accounts, payments, and discrepancies.• Provide exceptional customer service by answering customer inquiries and resolving questions or concerns efficiently.• Process customer cancellation requests and ensure proper documentation and follow-up.• Perform other administrative and office tasks as required to support the team’s operations. Compensation and other information:• Hourly pay rate: $19-23 per hour, based on experience and qualifications.• Full-time schedule: Monday through Friday, standard business hours (40 hours per week).• Onsite position at their corporate headquarters, East of Pittsburgh (free parking provided). Requirements:• Previous experience in collections, including negotiating payment terms and handling overdue accounts, is required.• Demonstrated knowledge or hands-on experience with posting payments.• Excellent communication skills, with the ability to professionally address customer concerns and maintain positive relationships.• Strong problem-solving abilities to identify and resolve account discrepancies or payment issues effectively.• High attention to detail to ensure accuracy in payment postings and account adjustments.• Negotiation skills and experience developing payment plans are highly valued. Position Type:This is a contract-to-hire opportunity, presenting the potential for long-term employment contingent on performance and fit with company culture. To Apply:Submit your resume highlighting relevant experience in collections and accounts receivable functions via the Robert Half website. After applying, please call 412-471-5946 to confirm your application was received. When calling, please reference job id# 03730-0013203869 so that we can connect you with the appropriate recruiter. We look forward to reviewing your application!

Customer Service Representative We are offering a long-term contract employment opportunity for a skilled Customer Service Representative in the Manufacturing industry, based in YOUNGSTOWN, Ohio, 44514-4381, United States. This role focuses on providing top-notch customer service in a remote setting, handling queries from healthcare professionals, and managing data entry tasks. Responsibilities: • Offer remote assistance to customers, ensuring a high level of professionalism and efficiency • Answer inbound calls related to prescription drug benefits, providing accurate and comprehensive resolutions • Manage high volume call center metrics, ensuring service levels are consistently met • Assist customers with their inquiries in a fast-paced call center environment • Coordinate work efforts with other employees, teams, and departments to ensure seamless service delivery • Handle data entry tasks, maintaining accurate customer records and processing customer credit applications • Monitor customer accounts and take appropriate action when necessary • Foster a thorough understanding of pharmacy claims and pharmacy benefit management • Work independently, demonstrating the ability to manage tasks without constant supervision.

Customer Service Representative We are offering a permanent employment opportunity in the metal fabrication industry at our location. We are searching for a dedicated Customer Service Representative who can facilitate and maintain our customer relationships. Your role will involve a broad range of tasks, including managing customer inquiries, processing orders, and resolving issues. Responsibilities: • Interact with customers through phone, email, or chat to provide information about product specifications, availability, pricing, lead times, and delivery status. • Efficiently process customer orders and ensure all details are correctly entered into the system. • Foster and maintain positive relationships with existing customers to encourage repeat business and customer loyalty. • Work closely with production, sales, logistics, and quality control teams to ensure smooth order fulfillment and to address any arising issues. • Keep track of customer orders and provide updates regarding order status, shipment tracking, and estimated delivery times. • Address and resolve customer concerns, complaints, or discrepancies related to product quality, delivery, or orders in a timely and detail oriented manner. • Maintain an in-depth knowledge of our products, including various profiles, finishes, and capabilities. • Ensure adherence to company policies and procedures, including quality standards for products during order processing. • Keep detailed records of customer interactions, orders, and feedback and provide reports to management. • Use Microsoft Excel for data entry and account management tasks.

Customer Service Representative We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Collections & AR Specialist Job Description: Accounts Receivable Specialist (Contract-to-Hire) Position Overview:We are seeking an experienced Accounts Receivable Specialist with a strong emphasis on collections for our client's corporate headquarters located East of Pittsburgh — conveniently right off Rt 376. This is a contract-to-hire position, allowing for long-term opportunities if it is the right fit for both the candidate and the company. The specialist will handle collections, payment postings, troubleshooting issues, customer inquiries, processing cancellation requests, and other administrative tasks in a professional, detail-oriented manner. Key Responsibilities:<ul><li>Manage customer collections by following up on overdue accounts, negotiating payment terms, and developing payment plans when needed.</li><li>Post incoming payments accurately and in a timely manner to customer accounts.</li><li>Troubleshoot and resolve issues related to accounts, payments, and discrepancies.</li><li>Provide exceptional customer service by answering customer inquiries and resolving questions or concerns efficiently.</li><li>Process customer cancellation requests and ensure proper documentation and follow-up.</li><li>Perform other administrative and office tasks as required to support the team’s operations.</li></ul>Compensation and other information:<ul><li>Hourly pay rate: $19-23 per hour, based on experience and qualifications.</li><li>Full-time schedule: Monday through Friday, standard business hours (40 hours per week).</li><li>Onsite position at their corporate headquarters, East of Pittsburgh (free parking provided).</li></ul>Position Type:This is a contract-to-hire opportunity, presenting the potential for long-term employment contingent on performance and fit with company culture. Why Join Us?You will be part of a collaborative and professional team, working onsite in a convenient location with free parking. If you thrive in a role requiring customer interaction, attention to detail, and problem-solving skills, this is a great opportunity to grow your career in a company that values your contributions. To Apply:Submit your resume highlighting relevant experience in collections and accounts receivable functions via the Robert Half website. After applying, please call 412-471-5946 to confirm your application was received. When calling, please reference job id#03730-9504127833 so that we can connect you with the appropriate recruiter. We look forward to reviewing your application!

Payroll Clerk Temporary opportunity for an entry-level Payroll Specialist for the summer! Start date is 5/5/25 and the assignment will last through the end of August 2025. The Payroll Specialist will support a non-profit organization’s summer employment program and provide payroll support for approximately 900 seasonal employees. This role will focus on payroll administration and employee support to ensure smooth payroll processes. Key responsibilities include:1. Payroll Portal Management:<ul><li>Enter employee data such as names, demographics, and birthdates into the ADP Workforce Now payroll system.</li><li>Review and verify I-9 documents for compliance</li></ul>2. Timekeeping and Payroll Support:<ul><li>Monitor timesheets and payroll entries for accuracy and approval.</li><li>Communicate with employees to address discrepancies and ensure timely payroll processing every two weeks.</li><li>Assist participants with navigating the online payroll system and mobile app (ADP Workforce Now).</li></ul>Top Qualifications/Skills Desired:<ul><li>Strong attention to detail and organizational skills.</li><li>Problem-solving and troubleshooting abilities.</li><li>Exceptional customer service and professional communication skills.</li><li>Experience with HR/payroll systems preferred (ADP Workforce Now experience is a plus but not required).</li><li>Ability to uphold the organization’s reputation through professional conduct.</li></ul>Additional Information:<ul><li>Training & Supervision: Reporting to the Sr. Accountant/Payroll Specialist, Spencer, who will also handle training.</li><li>Education: Ideal for recent graduates, or college students (rising juniors or seniors preferred)</li><li>Technology: Computers will be provided.</li><li>Dress Code: Business casual attire.</li><li>Transportation: Parking downtown is limited; public transportation may be more convenient (e.g., nearby Greyhound Bus station or Convention Center).</li></ul>This is a fantastic opportunity to gain hands-on experience in payroll operations! If you are interested, you are encouraged to apply on the Robert Half website!

Accounting Specialist We are offering an exciting opportunity for an Accounting Specialist at our location in Irwin, Pennsylvania. This role primarily revolves around the financial industry, with a focus on account reconciliation, accounts payable and receivable, invoice processing, and data entry. Responsibilities: • Accurately process customer credit applications. • Manage and maintain precise customer credit records. • Address and resolve any customer inquiries promptly. • Monitor customer accounts and take necessary action as needed. • Perform account reconciliation to ensure accuracy. • Handle accounts payable and receivable tasks. • Conduct billing procedures and invoice processing. • Utilize Microsoft Excel, Oracle, QuickBooks, and SAP for data entry and other related tasks.

Accounts Payable Specialist We are inviting applications for the role of Accounts Payable Specialist. The successful candidate will be tasked with overseeing the daily activities of our accounts payable department, ensuring accuracy and timeliness in payments, and maintaining relationships with vendors. Responsibilities:• Efficiently and accurately process customer credit applications.• Oversee the daily operations of the accounts payable department, ensuring accuracy and timeliness of payments.• Establish and maintain vendor relationships by monitoring accounts and resolving any discrepancies in a timely manner.• Aid in the implementation of accounts payable OCR (Optical Character Recognition) solution.• Conduct monthly reconciliation of company purchasing card statements.• Support requirements associated with the annual audit and monthly sales tax returns processing.• Timely and accurate processing of 1099s to vendors.• Oversee the monthly closing of accounts payable and posting at month end.• Set up and maintain banking information for electronic payment vendors.