3 results for File Clerk in Pittsburgh, PA

Customer Service Representative We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Customer Service Representative We are offering a long-term contract employment opportunity for a skilled Customer Service Representative in the Manufacturing industry, based in YOUNGSTOWN, Ohio, 44514-4381, United States. This role focuses on providing top-notch customer service in a remote setting, handling queries from healthcare professionals, and managing data entry tasks. Responsibilities: • Offer remote assistance to customers, ensuring a high level of professionalism and efficiency • Answer inbound calls related to prescription drug benefits, providing accurate and comprehensive resolutions • Manage high volume call center metrics, ensuring service levels are consistently met • Assist customers with their inquiries in a fast-paced call center environment • Coordinate work efforts with other employees, teams, and departments to ensure seamless service delivery • Handle data entry tasks, maintaining accurate customer records and processing customer credit applications • Monitor customer accounts and take appropriate action when necessary • Foster a thorough understanding of pharmacy claims and pharmacy benefit management • Work independently, demonstrating the ability to manage tasks without constant supervision.

Customer Service Representative We are offering a permanent employment opportunity in the metal fabrication industry at our location. We are searching for a dedicated Customer Service Representative who can facilitate and maintain our customer relationships. Your role will involve a broad range of tasks, including managing customer inquiries, processing orders, and resolving issues. Responsibilities: • Interact with customers through phone, email, or chat to provide information about product specifications, availability, pricing, lead times, and delivery status. • Efficiently process customer orders and ensure all details are correctly entered into the system. • Foster and maintain positive relationships with existing customers to encourage repeat business and customer loyalty. • Work closely with production, sales, logistics, and quality control teams to ensure smooth order fulfillment and to address any arising issues. • Keep track of customer orders and provide updates regarding order status, shipment tracking, and estimated delivery times. • Address and resolve customer concerns, complaints, or discrepancies related to product quality, delivery, or orders in a timely and detail oriented manner. • Maintain an in-depth knowledge of our products, including various profiles, finishes, and capabilities. • Ensure adherence to company policies and procedures, including quality standards for products during order processing. • Keep detailed records of customer interactions, orders, and feedback and provide reports to management. • Use Microsoft Excel for data entry and account management tasks.