5 results for Help Desk Tier 1 in Pittsburgh, PA

Help Desk Analyst We are seeking a Help Desk Analyst to be an integral part of our team in Pittsburgh, Pennsylvania. This role will be pivotal in providing technical support and guidance to our team members in the manufacturing industry. The Help Desk Analyst will handle IT requests and issues, ensuring smooth operations and user satisfaction. Responsibilities:• Respond to incoming IT requests and queries through various channels such as phone, email, and chat.• Diagnose and troubleshoot IT issues brought forward by the user community.• Create and manage tickets for all user interactions with the IT Service Desk via the ITSM platform.• Document all relevant information pertaining to the issue within each ticket, including troubleshooting steps, relevant attachments, and translations.• Maintain the ITSM platform to facilitate proper tracking and reporting of IT operational performance.• Direct cases to the appropriate IT support groups, while retaining ownership of the query.• Document IT solutions provided on the IT Knowledge Database (KB) platform.• Guide users on the usage of IT systems and resolution of IT related problems.• Collaborate with Service Desk Leads and IT/Business Leadership to provide necessary information or data for decision making.• Maintain proactive approach towards improving IT operations effectiveness by identifying observations, raising risks, and proposing improvement solutions.• Assist technical support groups in resolving IT issues and requests.• Establish Business relationships with any related functional areas.• Support external partners or 3rd parties who are providing IT Services.• Ensure tickets are resolved within Business agreed SLAs & KPIs.• Enhance user's IT knowledge by translating technical concepts into understandable terms.• Maintain ongoing communication with users and technical/functional support groups to ensure IT resolution of tickets within agreed terms.• Collect feedback from users for improving IT operations processes and user experience interactions.• Offer physical presence, based on IT and Business needs, and perform IT related activities at different locations with prior agreement.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services. Responsibilities: • Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance. • Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications. • Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment. • Ensure the smooth operation of video conferencing systems for meetings and events. • Perform basic network troubleshooting, including device configurations and adherence to security best practices. • Assist in basic system administration tasks, including user account management and permissions. • Collaborate with vendors and escalate complex technical issues when necessary. • Develop and maintain IT documentation, training materials, and knowledge base articles. • Support and maintain audio-visual technologies.

Help Desk Analyst We are in search of a Help Desk Analyst to join our team in the legal industry, located in Pittsburgh, Pennsylvania. This role involves providing technical support as part of our IT Technical Support Team, serving as the first point of contact for all user support requests. Your responsibilities will include managing time, tickets, and workload under the direction of leadership, documenting request status and resolution activities, and providing exceptional support in person, via Teams/phone, and email as appropriate. Responsibilities • Serve as the initial point of contact for all user support requests, both on-site and remote. • Handle complex technical issues related to software, hardware, peripheral devices, servers, networks, and other applications. • Respond to all technical inquiries using diagnostic tools and a fundamental understanding of systems and applications. • Communicate with employees or other stakeholders regarding the status of the problem until it is resolved. • Escalate unresolved or complex issues to other members of the IT Team. • Conduct proactive research on products for new releases, updates, and accurate technical information to identify innovative solutions that increase service and efficiencies. • Prepare, maintain, and update documentation relating to technical configurations. • Create and maintain How-To and Knowledge Base articles for both the internal IT team and employees. • Manage special projects as requested and perform tasks related to the completion of those projects. • Provide on-call rotation to support after normal business hours.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in New Castle, Pennsylvania, United States. This role requires the individual to provide onsite support for a Windows 11 upgrade. Responsibilities: • Provide technical support for the Windows 11 upgrade project • Troubleshoot and resolve issues related to computer hardware and Windows operating systems • Utilize Active Directory for user and access management • Implement configuration management to ensure system stability and performance • Assist in the maintenance and support of Microsoft Windows 10 • Act as the first point of contact for all desktop support-related queries and issues.

CTO - Chief Technology Officer TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING LOCATION: REMOTE WITH TRAVEL DIRECT HIRE PERMANENT SALARIED POSITION TO $215K Plus Equity % !! TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING Do you have hands on Proven & Deep technical experience with cutting-edge AI / ML solutions, you will drive the adoption, integration, and optimization of new product offerings for this start-up connected to an actual redeeming Mission statement. This company is not your typical start-up. You will be working on a product suite with Patents that will Disrupt multiple industries. This is your chance to spearhead groundbreaking products in this start-up where you must be able to Architect, Enhance, Engineer, Grow & mentor a potential team, is start-up’s AI product suite. *****For immediate and confidential consideration on this TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING, please email me directly, Carrie Danger, SVP, Permanent Placement, Iowa Region – call at 515-259-6087, and e-mail resume confidentially * email profile on LinkedIn profile!***** WHAT SKILLS YOU WOULD NEED: · Hands on Technical CTO / TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING Where you will be hands on coding. · Actual Deep technical expertise with AI / ML<ul><li>Experience in AI, ML - machine learning, data analytics, automation,</li><li>Engineering Dev skills with writing CLEAN SCALEABLE CODE WITH Python, React, Node.js.</li><li>Architect AWS and REAL TIME data pipelines. Working with Docker and CI/CD Pipeline </li><li>Develop and execute a AI and innovation roadmap to develop verticals and new Customer product features.</li><li>Collaborate with diverse teams to identify AI-driven opportunities for operational improvements, tenant engagement, and business growth.</li><li>APi development and backend </li><li>LLM insights </li><li>IoT experience, Hardware and low level Drivers / device driver experience.</li></ul>TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING perm FTE direct hire position up to 2150K, plus a 15% ANNUAL bonus If you are interested, confidentially inquire for more details! For immediate and confidential consideration on this Permanent FTE TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING position or other direct hire FTE IT opportunities in the Des Moines or the Iowa area, please call Carrie Danger, SVP at 515-259-6087, or e-mail resume confidentially to Carrie Danger – Please find my email address on my LinkedIn profile.. Your resume will not be submitted to any client companies without your direct permission. Your resume will not be submitted to any client companies without your direct permission.