10 results for Help Desk Tier 3 in Pittsburgh, PA

Help Desk Analyst We are seeking a Help Desk Analyst to be an integral part of our team in Pittsburgh, Pennsylvania. This role will be pivotal in providing technical support and guidance to our team members in the manufacturing industry. The Help Desk Analyst will handle IT requests and issues, ensuring smooth operations and user satisfaction. Responsibilities:• Respond to incoming IT requests and queries through various channels such as phone, email, and chat.• Diagnose and troubleshoot IT issues brought forward by the user community.• Create and manage tickets for all user interactions with the IT Service Desk via the ITSM platform.• Document all relevant information pertaining to the issue within each ticket, including troubleshooting steps, relevant attachments, and translations.• Maintain the ITSM platform to facilitate proper tracking and reporting of IT operational performance.• Direct cases to the appropriate IT support groups, while retaining ownership of the query.• Document IT solutions provided on the IT Knowledge Database (KB) platform.• Guide users on the usage of IT systems and resolution of IT related problems.• Collaborate with Service Desk Leads and IT/Business Leadership to provide necessary information or data for decision making.• Maintain proactive approach towards improving IT operations effectiveness by identifying observations, raising risks, and proposing improvement solutions.• Assist technical support groups in resolving IT issues and requests.• Establish Business relationships with any related functional areas.• Support external partners or 3rd parties who are providing IT Services.• Ensure tickets are resolved within Business agreed SLAs & KPIs.• Enhance user's IT knowledge by translating technical concepts into understandable terms.• Maintain ongoing communication with users and technical/functional support groups to ensure IT resolution of tickets within agreed terms.• Collect feedback from users for improving IT operations processes and user experience interactions.• Offer physical presence, based on IT and Business needs, and perform IT related activities at different locations with prior agreement.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services. Responsibilities: • Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance. • Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications. • Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment. • Ensure the smooth operation of video conferencing systems for meetings and events. • Perform basic network troubleshooting, including device configurations and adherence to security best practices. • Assist in basic system administration tasks, including user account management and permissions. • Collaborate with vendors and escalate complex technical issues when necessary. • Develop and maintain IT documentation, training materials, and knowledge base articles. • Support and maintain audio-visual technologies.

Help Desk Analyst We are in search of a Help Desk Analyst to join our team in the legal industry, located in Pittsburgh, Pennsylvania. This role involves providing technical support as part of our IT Technical Support Team, serving as the first point of contact for all user support requests. Your responsibilities will include managing time, tickets, and workload under the direction of leadership, documenting request status and resolution activities, and providing exceptional support in person, via Teams/phone, and email as appropriate. Responsibilities • Serve as the initial point of contact for all user support requests, both on-site and remote. • Handle complex technical issues related to software, hardware, peripheral devices, servers, networks, and other applications. • Respond to all technical inquiries using diagnostic tools and a fundamental understanding of systems and applications. • Communicate with employees or other stakeholders regarding the status of the problem until it is resolved. • Escalate unresolved or complex issues to other members of the IT Team. • Conduct proactive research on products for new releases, updates, and accurate technical information to identify innovative solutions that increase service and efficiencies. • Prepare, maintain, and update documentation relating to technical configurations. • Create and maintain How-To and Knowledge Base articles for both the internal IT team and employees. • Manage special projects as requested and perform tasks related to the completion of those projects. • Provide on-call rotation to support after normal business hours.

Paralegal - Real Estate Litigation Mid-Senior Level Paralegal - Real Estate Litigation (Downtown Pittsburgh, PA)Hybrid (3 in / 2 out), Direct-Hire, Full-Time$80,,000-85,000 Annual Salary plus bonus & BenefitsLaw Firm - National, 100+ Employees (Pittsburgh Office 5-10 employees) We are in search of a Paralegal with a focus on Real Estate Litigation to join our client's law firm office in Pittsburgh, Pennsylvania, which is part of a quickly growing national law firm with 10+ offices, 100+ people and 40+ lawyers focused on high-volume real estate litigation. As a part of our client's team, you will be expected to handle numerous responsibilities, including managing attorney docketing, drafting initial litigation documents, and carrying out legal research and analysis. Your role will also include maintaining confidentiality and effectively managing multiple projects in a fast-paced environment. Responsibilities: • Ensure the accurate and efficient processing of customer credit applications• Manage and maintain customer credit records with utmost accuracy• Resolve customer inquiries and monitor customer accounts regularly• Effectively manage attorney's docket and ensure proactive follow-up on deadlines• Maintain strict confidentiality at all times and handle sensitive information with discretion• Gather case information and prepare client engagement documentation• Manage the collection and maintenance of statistical data for internal reporting and analysis• Draft initial litigation documents for attorney review, including discovery requests, responses, and case opening and closing filings• Conduct legal research, writing, analysis, and cite checking tasks• Collaborate with the firm's billing department on client billing procedures• Assist with special projects as required by the team.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in New Castle, Pennsylvania, United States. This role requires the individual to provide onsite support for a Windows 11 upgrade. Responsibilities: • Provide technical support for the Windows 11 upgrade project • Troubleshoot and resolve issues related to computer hardware and Windows operating systems • Utilize Active Directory for user and access management • Implement configuration management to ensure system stability and performance • Assist in the maintenance and support of Microsoft Windows 10 • Act as the first point of contact for all desktop support-related queries and issues.

Entry Level Accountant We are offering an exciting opportunity for an Entry Level Accountant in the industry located in PITTSBURGH, Pennsylvania, United States. The workplace is a dynamic and fast-paced environment where you will play a key role in ensuring the efficient and accurate management of financial records. Responsibilities: • Review financial statements for accuracy and legal compliance • Prepare and file tax returns • Enter data into financial systems • Create and analyze financial reports • Address and resolve inquiries regarding financial records and transactions • Ensure accurate recording of journal entries • Assist with audits and execute the necessary accounting reports • Collaborate with the team to improve financial processes • Comply with state and federal tax filing requirements • Maintain confidentiality of all financial data.

Staff Accountant We are offering an exciting opportunity for a Staff Accountant onsite near Bridgeville, PA. You will be on the front line of processing and maintaining customer applications and records, while also resolving inquiries. Your role will involve tracking and managing customer accounts and taking necessary actions. Responsibilities:• Efficiently handle customer credit applications • Keep customer credit records accurate and up-to-date• Monitor Certificates of Insurance using online subscription services, add new vendor certificates to the database, and handle exceptions.• Manage company real estate taxes by receiving, coding, and entering data into the company database, ensuring all taxes are paid timely.• Handle customer payments, prepare checks for remote deposit, and troubleshoot payment issues.• Prepare and issue weekly accounts receivable reports to management.• Oversee intercompany raw material transfers, record transfers into the general ledger software, and manage paperwork for the company's transportation unit.• Calculate and record revenue and additional month-end close journal entries from various statements and schedules.• Assist the sales department with the calculation of weight tickets and matching them to customer invoices.• Perform other accounting duties as needed.

Network Architect Are you an experienced Network Architect ready to make a meaningful impact? We’re seeking a talented detail oriented to join our team for a long-term contract/contract to permanent position in Pittsburgh, Pennsylvania. This is your opportunity to take on a critical role in modernizing infrastructure, enhancing security, and building a more connected, smarter organization. Position Overview As a Network Architect, you’ll be at the core of designing, implementing, and maintaining the network infrastructure to meet current and future needs. Your expertise will help ensure the network is secure, reliable, and scalable. Key Responsibilities Network Design & Implementation: Build and deploy organization-wide network solutions with a focus on optimizing security, scalability, and performance. Documentation: Create comprehensive technical documentation during the design and implementation phases to ensure seamless maintenance and updates. Network Management: Post-deployment, maintain the system and promptly troubleshoot issues as they arise. Data Analysis & Upgrades: Analyze traffic and performance data to identify and recommend system enhancements. Configuration Management: Configure and manage Border Gateway Protocol (BGP), Cisco ASA, Cisco Nexus, Cisco Routers, and other Cisco technologies for various network needs. Cloud Initiatives: Work with AWS Technologies to support cloud-based solutions and projects. Connectivity Solutions: Implement connectivity solutions designed to meet the city's unique requirements. System Optimization: Conduct AB Testing to evaluate and improve system performance. Hardware Maintenance: Ensure all computer hardware critical to the network’s functionality operates at an optimal level.

Administrative Assistant We are seeking an Administrative Assistant to join our team in the industry, based in Brownsville, Pennsylvania, 15417, United States. As an Administrative Assistant, you will be responsible for a variety of administrative duties, managing fleet maintenance, handling work orders, and providing a central point of contact for the project office. This role offers a long term contract employment opportunity. Responsibilities: • Act as a central contact for the project office, directing inquiries to the appropriate personnel • Execute daily administrative tasks as needed such as equipment transfers, timecards, meter readings, and fuel usage • Handle the administration of vehicle maintenance and fleet fuel cards • Coordinate the reconciliation of timecards for shop and logistics personnel • Oversee the opening, monitoring, and closing of work orders • Maintain detailed project equipment listings on a weekly basis • Process registration renewals, insurance cards, and outside repair services invoices • Maintain logs for company vehicle inspections • Assist with handling safety and environmental issues in conjunction with the regional Safety department • Enter work orders and purchase orders for parts and outside services as required • Answer phones, receive office guests and prepare necessary correspondence, reports, manuals, and forms.

CTO - Chief Technology Officer TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING LOCATION: REMOTE WITH TRAVEL DIRECT HIRE PERMANENT SALARIED POSITION TO $215K Plus Equity % !! TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING Do you have hands on Proven & Deep technical experience with cutting-edge AI / ML solutions, you will drive the adoption, integration, and optimization of new product offerings for this start-up connected to an actual redeeming Mission statement. This company is not your typical start-up. You will be working on a product suite with Patents that will Disrupt multiple industries. This is your chance to spearhead groundbreaking products in this start-up where you must be able to Architect, Enhance, Engineer, Grow & mentor a potential team, is start-up’s AI product suite. *****For immediate and confidential consideration on this TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING, please email me directly, Carrie Danger, SVP, Permanent Placement, Iowa Region – call at 515-259-6087, and e-mail resume confidentially * email profile on LinkedIn profile!***** WHAT SKILLS YOU WOULD NEED: · Hands on Technical CTO / TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING Where you will be hands on coding. · Actual Deep technical expertise with AI / ML<ul><li>Experience in AI, ML - machine learning, data analytics, automation,</li><li>Engineering Dev skills with writing CLEAN SCALEABLE CODE WITH Python, React, Node.js.</li><li>Architect AWS and REAL TIME data pipelines. Working with Docker and CI/CD Pipeline </li><li>Develop and execute a AI and innovation roadmap to develop verticals and new Customer product features.</li><li>Collaborate with diverse teams to identify AI-driven opportunities for operational improvements, tenant engagement, and business growth.</li><li>APi development and backend </li><li>LLM insights </li><li>IoT experience, Hardware and low level Drivers / device driver experience.</li></ul>TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING perm FTE direct hire position up to 2150K, plus a 15% ANNUAL bonus If you are interested, confidentially inquire for more details! For immediate and confidential consideration on this Permanent FTE TECHNICAL CTO / CHIEF ARCHITECT OF AI & PRODUCT ENGINEERING position or other direct hire FTE IT opportunities in the Des Moines or the Iowa area, please call Carrie Danger, SVP at 515-259-6087, or e-mail resume confidentially to Carrie Danger – Please find my email address on my LinkedIn profile.. Your resume will not be submitted to any client companies without your direct permission. Your resume will not be submitted to any client companies without your direct permission.