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Robert Half Technology seeking a highly skilled IT Systems Analyst to support a client in the translation services industry. This role requires a candidate who can quickly understand industry-specific systems, collaborate with cross-functional teams, and ensure seamless system functionality. The ideal candidate will have strong analytical skills, experience with SaaS applications, and expertise in SQL.
Job Title: IT Systems Analyst
Location: Hybrid – in Portland, Oregon
Job Type: Contract-to-hire
Responsibilities:
- Act as a liaison between business stakeholders, developers, and data analysts to ensure system effectiveness and improvements.
- Support and manage requests related to LOB applications, assisting teams unfamiliar with the platform.
- Handle task management, prioritizing and coordinating incoming requests.
- Analyze, troubleshoot, and optimize SaaS applications for efficiency.
- Write and execute SQL queries to extract, analyze, and interpret data.
- Assist in system integration, process automation, and workflow enhancements.
- Provide documentation, training, and support for users to improve application adoption.
- Collaborate on reporting and dashboard development using Power BI and Google Looker (preferred).
- 5+ years of experience as an IT Systems Analyst, Business Analyst, or in a similar role.
- Strong communication skills to work effectively with teams that use the application but may not have prior experience.
- Experience in task management, working closely with development and data teams.
- Proficiency in SQL for data retrieval and analysis.
- Hands-on experience with SaaS applications and cloud-based platforms.
- Preferred: Experience with Google Looker and Power BI for reporting and dashboard creation.
Technical Skills & Tools:
- Familiarity with HubSpot, FreshService, ClickUp, and QuickBooks is a plus.
- Understanding of system integrations, automation, and process optimization.
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