Robert Half is currently looking for an Office Assistant to join their team in the Healthcare industry in Portland, Oregon. In this role, you will be expected to manage patient appointment check-in, maintain precise patient records, and address patient inquiries. Additionally, you will be tasked with overseeing customer accounts and initiating necessary actions.
Responsibilities:
• Greeting patients for walk-ins and appointments
• Use Epic EMR system for managing patient data
• Resolve patient inquiries in a timely manner
• Assist patients with their inquiries and needs
• Monitor patient accounts and initiate appropriate actions when necessary
• Utilize computer programs to streamline work processes
• Perform clerical duties to support the day-to-day operations
• Answer inbound calls and direct them to appropriate departments
• Carry out receptionist duties in a detail-oriented manner
Requirements:
• Proficiency in various computer programs, including Microsoft Outlook
• Experience in Epic EMR for managing patient records
• Experience in answering inbound calls in a detail oriented and courteous manner
• Ability to perform clerical duties efficiently, such as filing, photocopying, and data entry
• Proficiency in Microsoft Outlook for managing emails, appointments, and tasks
• Experience in performing receptionist duties, including greeting visitors and handling queries
• Ability to assist patients, providing them with information and guidance as needed
• Knowledge of healthcare, hospitals, and social assistance industry practices and standards