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4 results for Customer Experience Specialist in Raleigh, NC

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We are seeking an Accounts Payable Specialist to join our team based in Cary, North Carolina. This role involves handling and managing accounts payable duties in a meticulous and organized manner. The role calls for a detail-oriented individual with a strong understanding of accounting software systems and enterprise resource planning. The employment type for this role is a contract to hire.

Responsibilities:

• Handle and process invoices via 3-way match system
• Maintain and update accurate records of customer credit applications
• Manage customer inquiries and resolve any issues promptly and professionally
• Monitor customer accounts and execute necessary actions
• Use accounting software systems like Great Plains efficiently for various tasks
• Perform various accounting functions, including accrual accounting and auditing
• Manage account coding and automated clearing house processes
• Utilize ADP for financial services and other relevant tasks
• Ensure compliance with all relevant accounting rules and regulations.

• Proficiency in Account Coding

• Experience with Accounting Software Systems

• Familiarity with ADP - Financial Services

• Knowledge of ERP - Enterprise Resource Planning and its application in accounting functions

• Experience in Accounts Payable (AP) procedures

• Understanding of Accrual Accounting principles

• Prior experience in Auditing

• Familiarity with Automated Clearing House (ACH) procedures

• Proficiency in Great Plains (GPAC) software

• Ability to perform various accounting functions effectively

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• High level of accuracy and attention to detail

• Ability to handle confidential information

• Strong organizational and time management skills

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office Suite, particularly Excel

• Bachelor's degree in Accounting, Finance or related field preferred

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

4 results for Customer Experience Specialist in Raleigh, NC

Accounts Payable Specialist We are seeking an Accounts Payable Specialist to join our team based in Cary, North Carolina. This role involves handling and managing accounts payable duties in a meticulous and organized manner. The role calls for a detail-oriented individual with a strong understanding of accounting software systems and enterprise resource planning. The employment type for this role is a contract to hire. Responsibilities: • Handle and process invoices via 3-way match system • Maintain and update accurate records of customer credit applications • Manage customer inquiries and resolve any issues promptly and professionally • Monitor customer accounts and execute necessary actions • Use accounting software systems like Great Plains efficiently for various tasks • Perform various accounting functions, including accrual accounting and auditing • Manage account coding and automated clearing house processes • Utilize ADP for financial services and other relevant tasks • Ensure compliance with all relevant accounting rules and regulations.

Revenue Manager Robert Half has partnered with a growing Pharmaceutical company in Raleigh to assist them in hiring a Gross to Net Revenue Manager position. The ideal candidate will possess at least 5 years of revenue recognition and reporting experience in the pharma industry. In this role, you will be tasked with managing the Gross to Net (GTN) accounting process, ensuring compliance with GAAP and ASC 606 revenue recognition. You will also collaborate with different teams including Commercial Finance, Pricing, and Customer Service to review monthly GTN and accruals vs. actuals. This role provides a unique opportunity as you will be at the forefront during a period of growth due to new product launches. This growing company offers a hybrid work schedule, a competitive base salary and an annual bonus. Role Overview:<ul><li>Manage Gross to Net (GTN) accounting and month-end closing activities across three entities, in compliance with Local GAAP and ASC 606 for revenue recognition.</li><li>Collaborate with internal teams (Commercial Finance, Pricing, Customer Service) to perform GTN reviews, accruals vs. actuals true-ups, and ensure reporting accuracy.</li><li>Act as a subject matter expert on revenue recognition, analyzing revenue contracts and aligning accounting practices with corporate policies.</li></ul>Key Responsibilities:<ul><li>Oversee GTN accruals, including chargebacks, rebates, returns, and other adjustments, ensuring adequate accruals.</li><li>Analyze GTN component utilization and reconcile secondary stock with chargeback submissions.</li><li>Establish, implement, and maintain revenue recognition policies and standard operating procedures.</li><li>Review revenue contracts for compliance with ASC 606 and validate pricing setups.</li><li>Lead audits (internal and external) related to GTN and Accounts Receivables, ensuring alignment with controls.</li><li>Drive process improvements, data reporting optimizations, and reconciliation of order-to-cash functions.</li><li>Monitor Days Sales Outstanding (DSO) and resolve customer disputes to maintain expected performance.</li><li>Track wholesaler inventory and provide product launch/buyout reporting.</li><li>Collaborate across departments to fulfill accounting close requirements, business reporting needs, and financial decisions.</li></ul>Skills & Qualifications:<ul><li>Bachelor’s degree in Accounting, Finance, or Business.</li><li>10+ years of industry experience and 5+ years of accounting experience in revenue recognition.</li><li>SAP knowledge preferred, with an understanding of pharmaceutical pricing and contracts considered a strong asset.</li></ul>This role offers leadership opportunities during a growth phase, driven by new product launches and acquisitions.

Referral Coordinator We are offering an employment opportunity for a Referral Coordinator in Prospect Hill, North Carolina. Operating within the healthcare industry, the successful candidate will be responsible for effectively managing referrals across all Community Healthcare Centers. This role involves coordinating the completion of referrals, obtaining necessary authorizations, and assisting patients with specialist appointments as required. Responsibilities: • Manage and track the coordination of referrals made by healthcare providers across multiple sites• Obtain necessary prior authorizations to facilitate the external referral process effectively• Assist patients in coordinating specialist appointments across all sites as needed• Track outstanding referrals and request reports from specialists to ensure effective referral resolution• Notify providers of missed appointments to ensure that referrals are resolved within the established referral policy parameters• Use various software and technologies such as Allscripts, Cerner Technologies, Dynamic Data Exchange (DDE), EHR SYSTEM, and Epic Software for efficient operation• Handle appeals, benefit functions, billing functions, and claim administration as part of the role• Contribute to clinical trial operations as required.

Sr UX Designer We are seeking a Senior UX Engineer to join our growing team! In this hybrid position, you’ll bring deep expertise in user-centered design, visual design systems, and UX research to support the development of high-quality, user-friendly software products. You’ll work cross-functionally to shape meaningful user experiences that meet both user needs and business goals.You must be local to the area and able to work onsite three days a week.Design engaging, accessible user interfaces that align with established UI design standards (including patterns, W3C guidelines, Material Design, Apple HIG, and Android guidelines).Create and maintain scalable design systems (DLS) in Figma, leveraging components, variables, auto-layout, and theming.Conduct and contribute to user research through customer interviews and usability testing to deeply understand user needs.Build and test interactive prototypes for internal feedback, user validation, or marketing demos.Document UX specifications and design rationale to ensure clarity and consistency across teams.Provide expert UX consultation across cross-functional teams, recommending improvements based on research and design best practices.Independently manage design projects from conception to execution while collaborating with engineering and product teams.Utilize project management tools and methods to coordinate work and effectively communicate with stakeholders.