We are offering a permanent employment opportunity for a Marketing Manager in the entertainment industry, based in Reno, Nevada. As a Marketing Manager, your role will be crucial in managing customer relationships, overseeing marketing initiatives, and enhancing the overall customer experience in the entertainment environment.
Responsibilities:
• Oversee the execution of entertainment activities, special events, promotions, and special projects to ensure an exceptional customer experience
• Supervise the Player's Club Representatives, ensuring the delivery of high-quality customer service
• Assist in the recruitment, training, and coaching of personnel
• Use customer database information to identify and target key players
• Work closely with the General Manager, assisting with reports, forecasts, and evaluations of promotions and player programs
• Facilitate effective communication across departments regarding upcoming events, activities, and programs
• Ensure all promotions and events on the entertainment floor uphold the company's detail-oriented standards
• Utilize customer feedback from surveys and focus groups to enhance customer service delivery
• Coordinate the ordering of entertainment collateral and the creation of radio, television, and print advertisements
• Manage customer inquiries and complaints, establishing effective resolution systems.
Responsibilities:
• Oversee the execution of entertainment activities, special events, promotions, and special projects to ensure an exceptional customer experience
• Supervise the Player's Club Representatives, ensuring the delivery of high-quality customer service
• Assist in the recruitment, training, and coaching of personnel
• Use customer database information to identify and target key players
• Work closely with the General Manager, assisting with reports, forecasts, and evaluations of promotions and player programs
• Facilitate effective communication across departments regarding upcoming events, activities, and programs
• Ensure all promotions and events on the entertainment floor uphold the company's detail-oriented standards
• Utilize customer feedback from surveys and focus groups to enhance customer service delivery
• Coordinate the ordering of entertainment collateral and the creation of radio, television, and print advertisements
• Manage customer inquiries and complaints, establishing effective resolution systems.
• A minimum of 5 years of experience in a marketing role within the Gambling Industries.
• Proven experience with CRM and ERP - Enterprise Resource Planning systems.
• Familiarity with ERP Solutions is necessary for this role.
• Ability to handle and answer inbound calls professionally and effectively.
• Previous experience in auditing, ensuring compliance with industry standards.
• Demonstrable experience in managing cash activity within a busy commercial environment.
• Strong customer service skills, with a focus on maintaining high levels of customer satisfaction.
• Proficiency in Adobe Marketing tools is required.
• Experience in brand marketing and consumer marketing, with a focus on understanding and targeting audience needs.
• A solid background in data-driven marketing, using analytics to drive strategy and decision-making.
• Extensive knowledge and experience in digital marketing, including social media, SEO, and email marketing.
Graphic Design experience is a must