We are in the process of recruiting a Receptionist to be an integral part of our team, based in Carson City, Nevada, 89703, United States. This role provides an opportunity to contribute to a dynamic work environment, providing excellent customer service and administrative support in a variety of tasks.
Responsibilities:
• Responding to incoming telephone calls and assessing the caller's needs for veterinary care.
• Accurately logging calls into the Excel share point call log and checking for existing cases in the Access database.
• Assigning calls to Case Managers and providing resources to callers.
• Accurately documenting resource calls in the Access database and directing callers to team members as needed.
• Handling incoming and outgoing mail, ensuring it is properly distributed and not opened.
• Preparing and mailing 'thank you' notes and newsletters on a regular basis.
• Providing monthly call count numbers and managing staff lunch orders for meetings.
• Assisting with the generation and dispatch of letters as requested.
• Monitoring office supplies and business cards and reporting to the Executive Director as required.
• Participating in special projects, scanning and attending wellness clinics when requested.
• Assisting in the decoration of offices on employee birthdays.
Responsibilities:
• Responding to incoming telephone calls and assessing the caller's needs for veterinary care.
• Accurately logging calls into the Excel share point call log and checking for existing cases in the Access database.
• Assigning calls to Case Managers and providing resources to callers.
• Accurately documenting resource calls in the Access database and directing callers to team members as needed.
• Handling incoming and outgoing mail, ensuring it is properly distributed and not opened.
• Preparing and mailing 'thank you' notes and newsletters on a regular basis.
• Providing monthly call count numbers and managing staff lunch orders for meetings.
• Assisting with the generation and dispatch of letters as requested.
• Monitoring office supplies and business cards and reporting to the Executive Director as required.
• Participating in special projects, scanning and attending wellness clinics when requested.
• Assisting in the decoration of offices on employee birthdays.
• Minimum of two years experience in a receptionist role or similar position
• Proficient in answering inbound calls and handling inbound-outbound calls
• Exceptional customer service skills and ability to handle various customer inquiries
• Experience in data entry with high accuracy and attention to detail
• Proficient in email correspondence and ability to respond promptly to inquiries
• Ability to schedule appointments and manage calendars effectively
• Proficient in Microsoft Office Suite including Excel, Outlook, PowerPoint, and Word
• Strong communication skills, both written and verbal
• Ability to multitask and manage time effectively
• Must be organized, detail-oriented, and capable of handling multiple tasks simultaneously
• High school diploma or equivalent educational experience.
• Proficient in answering inbound calls and handling inbound-outbound calls
• Exceptional customer service skills and ability to handle various customer inquiries
• Experience in data entry with high accuracy and attention to detail
• Proficient in email correspondence and ability to respond promptly to inquiries
• Ability to schedule appointments and manage calendars effectively
• Proficient in Microsoft Office Suite including Excel, Outlook, PowerPoint, and Word
• Strong communication skills, both written and verbal
• Ability to multitask and manage time effectively
• Must be organized, detail-oriented, and capable of handling multiple tasks simultaneously
• High school diploma or equivalent educational experience.