2 results for Help Desk Tier 1 in Salt Lake City, UT

Desktop Support Administrator We are offering an exciting opportunity for a Desktop Support Administrator in Orem, Utah. As a Desktop Support Administrator, your main function will be to ensure the smooth operation of computer systems within our organization. You will work closely with other members of our infrastructure team to install and maintain software and hardware, as well as other digital tools. You will also monitor the performance of workstations and virtual desktops, ensuring that all hardware is functioning properly, identifying potential security threats, and resolving issues as quickly as possible. Responsibilities: • Ensure hardware and software systems are running smoothly and efficiently • Collaborate with the infrastructure team to install and manage digital tools • Monitor the performance of workstations and virtual desktops • Identify and address potential security threats promptly • Resolve technical issues as they arise • Administer endpoint management solutions • Maintain workstation patching and printers, and print server • Address workstation vulnerabilities detected in security scans • Assist in managing virtual desktop infrastructure • Provide Tier 3 support and assist with other IT Infrastructure tasks and projects • Handle equipment inventory and ensure optimal system security • Utilize Microsoft support tools such as DNS, storage, and networking for efficient troubleshooting and support • Conduct network troubleshooting, ethernet, and IP configuration • Operate desktop imaging and endpoint security programs.

Manager of Network Technology We are seeking a skilled Manager of Network Technology. In this role, you will be responsible for managing the daily operations of our network infrastructure and related systems, ensuring their optimal performance. This role is an excellent opportunity for those with a talent for network management and team leadership. Responsibilities: • Manage the efficient operation and maintenance of the network infrastructure to ensure high uptime.• Lead a detail-oriented team providing network-related services, ensuring their motivation and training.• Encourage individual team members' growth through development, coaching, and support, driving performance through regular meetings.• Contribute to and participate in leadership trainings and meetings.• Protect the integrity and security of the organization's computer operations, safeguarding assets and member accounts.• Continually improve services for members and end-users by researching and recommending changes in software, hardware, and system communications.• Travel to branches, corporate offices, or data centers as required.• Perform other duties as assigned