56 results for Customer Experience Specialist in San Diego, CA

Customer Service Representative Robert Half is assisting a valued client in San Diego, CA in hiring a dedicated and customer-focused Customer Service Representative. This role is perfect for someone who thrives in fast-paced environments, enjoys problem-solving, and excels at delivering exceptional customer experiences. Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Problem Resolution: Identify and troubleshoot customer issues, escalating them to appropriate departments when necessary</li><li>Order Management: Process orders, track shipments, update customer accounts, and ensure accuracy in all transactions</li><li>Documentation: Maintain detailed records of customer interactions, complaints, and resolutions in the CRM system</li><li>Collaboration: Coordinate with internal teams to ensure smooth customer experiences and resolve issues effectively</li></ul>

Customer Service Representative Robert Half is seeking a Customer Service Representative to join a dynamic team in a fast-paced environment. In this role, you’ll play a critical part in ensuring positive customer experiences, responding to inquiries, resolving issues, and strengthening relationships with clients. Key Responsibilities:<ul><li>Customer Interaction: Provide outstanding service by responding to inbound inquiries, emails, and live chat from customers in a timely and courteous manner.</li><li>Issue Resolution: Address and resolve customer concerns or complaints, escalating complex issues to the appropriate department when necessary.</li><li>Product and Service Knowledge: Maintain up-to-date knowledge of products, services, and company policies to answer customer questions accurately.</li><li>Order Processing: Assist customers with placing orders, processing returns/exchanges, and tracking shipments.</li><li>Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company’s CRM system.</li><li>Collaboration: Work cross-functionally with other departments, such as sales, logistics, and technical support, to provide seamless service.</li><li>Upselling Opportunities: Identify opportunities to recommend additional products or services to customers while meeting their needs.</li><li>Customer Satisfaction: Continuously work to improve the customer experience by listening to feedback and suggesting enhancements to processes.</li></ul>

Customer Service Representative Are you a problem-solving expert who thrives in helping customers? A company in San Marcos is seeking a professional Customer Service Representative to ensure superior customer experience through exceptional communication and problem resolution skills. Responsibilities:<ul><li>Address customer inquiries via phone, email, and chat, resolving issues promptly and professionally.</li><li>Process orders, returns, and account updates in ERP or CRM software platforms.</li><li>Maintain strong product knowledge and provide guidance to customers regarding company services.</li><li>Collaborate with internal teams to resolve escalated issues and improve the customer experience.</li><li>Provide feedback regarding customer interactions to help refine processes and improve support.</li></ul>

Customer Service Representative Our client, a dynamic and customer-focused organization, is seeking a dedicated Customer Service Representative to join their call center team. The Customer Service Representative will serve as the first point of contact for customers, handling inquiries, resolving concerns, and providing support across a variety of communication channels. This role requires strong interpersonal skills, problem-solving abilities, and a commitment to creating positive customer experiences. Key Responsibilities:<ul><li> Respond to customer inquiries via phone, email, and chat, ensuring all interactions are handled with professionalism and efficiency.</li><li>Identify customer issues and resolve them promptly while maintaining a high level of satisfaction. Escalate complex cases to the appropriate team or supervisor when required.</li><li>Accurately document and update customer information in the company’s database or CRM system.</li><li>Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information to customers.</li><li>Analyze customer concerns to identify opportunities for improvement within operations or processes.</li><li> Work closely with other team members and departments to ensure seamless service delivery.</li><li> Meet or exceed performance metrics related to customer satisfaction, call resolution time, and call volume.</li></ul>

Customer Service Representative Robert Half is working with a well-regarded client in San Diego, CA, who is seeking a Customer Service Representative to join their team. The Customer Service Representative will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. This role requires excellent communication skills, adaptability, and the ability to thrive in a fast-paced environment. You'll be the first point of contact for customers and play a critical role in maintaining the company's reputation for excellence. Key Responsibilities:<ul><li>Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Resolve customer concerns by accurately identifying issues and implementing effective solutions.</li><li>Maintain up-to-date knowledge of company products, services, and policies to assist customers effectively.</li><li>Document customer interactions and track issues to ensure timely follow-up and resolution.</li><li>Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.</li><li>Collaborate with other departments to address complex customer needs and improve processes.</li><li>Provide proactive recommendations or upsell/cross-sell opportunities when appropriate, while maintaining a customer-first focus.</li></ul>

Call Center Agent Our client, a leading organization with a strong focus on delivering exemplary customer experiences, is seeking a dedicated Customer Service Agent to join their team. This role offers a structured and supportive environment, with a hands-on, on-site training program for the first three months, followed by a flexible hybrid work schedule. The Customer Service Agent will serve as the primary point of contact for customers and be responsible for addressing inquiries, resolving issues, and ensuring positive interactions across various communication channels (phone, email, and chat). This is an excellent opportunity for individuals with strong communication skills and a commitment to customer satisfaction. Key Responsibilities:<ul><li> Professionally handle inbound and outbound calls, emails, and chat inquiries to resolve customer concerns and ensure satisfaction.</li><li> Provide timely solutions to customer issues, escalating more complex concerns to supervisors or specialized teams as necessary.</li><li>Attend on-site training for the first three months to develop expertise in company policies, procedures, and internal systems. Upon completion of training, transition to a hybrid schedule, combining remote and in-office work.</li><li>Stay up-to-date and maintain detailed knowledge of the company’s products, services, and policies to provide accurate information.</li><li> Ensure all customer interactions are accurately recorded in the CRM system for tracking and reporting purposes.</li><li>Work closely with internal teams to continuously improve the customer experience and streamline processes.</li></ul>

Customer Service Agent Robert Half is seeking an enthusiastic and proactive Customer Service Representative to join a thriving company in San Diego, CA. This role is perfect for someone who enjoys helping customers, solving problems, and contributing to a professional, customer-focused environment. Key Responsibilities:<ul><li>Serve as the primary point of contact for customer inquiries, providing prompt and courteous assistance via phone, email, or in-person. </li><li>Resolve customer issues efficiently while ensuring a positive experience and maintaining a high level of satisfaction.</li><li>Accurately document customer interactions and update account information in internal systems.</li><li>Process orders, returns, and payments in accordance with company policies.</li><li>Assist customers in understanding company products, services, and policies to ensure informed decision-making.</li><li>Collaborate with internal teams, including sales and operations, to ensure timely resolution of customer concerns.</li><li>Identify opportunities to improve service processes and contribute to team success.</li></ul>

Customer Service Representative Robert Half is partnering with a dynamic and growing organization, to hire a Customer Service Representative. This position starts with 3 months of in-office training before transitioning to a remote hybrid schedule. As a Customer Service Representative, you will act as the first point of contact for customers, delivering top-tier service and ensuring satisfaction while promptly resolving inquiries. This role requires a strong communicator who enjoys building trust, solving problems, and being part of a collaborative team. Key Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Provide product and service information to resolve customer concerns.</li><li>Troubleshoot issues and escalate complex concerns to appropriate departments when necessary.</li><li>Document all customer interactions accurately in the system for future reference.</li><li>Support team goals by meeting or exceeding individual performance metrics.</li><li>Stay updated on company policies, procedures, and product offerings to ensure accurate communication with customers.</li></ul>

Customer Service Agent Robert Half is working with a client in San Diego, CA, to fill a Customer Service Agent position. As a Customer Service Agent, you will be responsible for assisting customers via phone, email, or chat, ensuring their inquiries are addressed promptly and accurately. You will serve as a key liaison between customers and company departments, helping resolve issues, identifying solutions, and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Respond to customer inquiries and complaints through phone, email, or live chat in a professional and friendly manner.</li><li>Resolve customer issues efficiently, escalating complex concerns to appropriate departments as needed.</li><li>Maintain detailed records of customer interactions in the company’s CRM system.</li><li>Provide product or service-related information to customers, including pricing, features, and troubleshooting.</li><li>Assist with order processing and follow-up to ensure timely delivery and accurate fulfillment.</li><li>Identify customer needs and recommend appropriate solutions or products.</li><li>Monitor customer feedback and share insights with management to improve service delivery.</li><li>Work collaboratively with team members and other departments to provide seamless customer support.</li></ul>

Customer Service Representative Robert Half is assisting a forward-thinking company in their search for a dedicated Customer Service Representative. This exciting role offers a hybrid work schedule, allowing for remote flexibility after the initial training period. The Customer Service Representative will serve as the primary contact for resolving customer inquiries, troubleshooting issues, and ensuring satisfaction. This role begins as fully on-site for the first three months, during which you'll complete hands-on training to learn company systems, processes, and tools. After the training period, you’ll transition to a hybrid schedule—working both in-office and remotely—which provides the best of both worlds. Key Responsibilities<ul><li>Manage incoming customer inquiries via phone, email, and chat with professionalism and empathy.</li><li>Resolve customer issues efficiently while delivering a positive experience.</li><li>Document interactions and update customer accounts in the CRM accurately.</li><li>Collaborate with team members to ensure seamless resolutions to complex concerns.</li><li>Provide feedback to management about recurring customer challenges and opportunities for improvement.</li><li>Meet weekly performance benchmarks, such as response times, customer satisfaction, and resolution rates.</li><li>Participate in ongoing training sessions and team meetings to stay informed about products, services, and policies.</li></ul>

Case Specialist We are offering a long term contract employment opportunity for a Case Specialist based in San Diego, California. This role involves a high level of customer service, case management, and language skills, particularly in Dari, Pashto, or Farsi. As a Case Specialist, you will be responsible for reviewing applications, maintaining case files, and assisting participants with necessary case management services. Responsibilities:• Efficiently process and review customer applications to ensure they are logical and sustainable.• Maintain and update case files with accuracy and consistency.• Assist participants with case management services and provide housing assistance referrals when necessary.• Respond to routine requests for information concerning cases.• Follow-up on existing cases, ensuring any changes in participant's situation are recorded and acted upon.• Interact with different individuals as part of the customer service function.• Conduct calls to confirm participant's living situation and any changes in their financial situation.• Analyze cases to determine appropriate action, ensuring all details are attended to.• Work in a client services environment, providing assistance to individuals with disabilities and interacting with welfare workers.• Use language skills in Dari or Farsi to communicate effectively with diverse populations.

Customer Service Agent Are you a customer-focused professional with a passion for creating positive experiences? Our client in the property management industry is seeking a Customer Service Agent to join their team. This role is perfect for someone who thrives in a fast-paced environment, excels at problem-solving, and enjoys working directly with tenants, homeowners, and vendors to ensure smooth day-to-day operations. Key Responsibilities:<ul><li>Tenant Support: Act as the primary point of contact for tenants, answering inquiries, addressing concerns, and providing timely resolutions to issues.</li><li>Communication Handling: Manage phone calls, emails, and online inquiries related to leases, maintenance, and property-related questions.</li><li>Issue Resolution: Coordinate with internal teams and external vendors to resolve tenant complaints and ensure repairs and requests are handled efficiently.</li><li>Lease Assistance: Support tenants through lease application processes, renewals, and general policy or terms inquiries.</li><li>Customer Relations: Deliver exceptional service by fostering positive relationships with property owners, tenants, and other stakeholders.</li><li>Documentation: Maintain accurate records of communication, service requests, and tenant interactions in property management systems.</li></ul>

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in San Diego, California. This role is within the industry, and you will be tasked with processing customer applications, maintaining customer records, and managing inquiries. Responsibilities: • Efficiently and accurately process customer credit applications • Maintain comprehensive and up-to-date customer credit records • Manage a high volume of inbound calls and handle customer inquiries promptly • Ensure all necessary requirements are met on new applications before forwarding to the insurance carrier • Work in Salesforce for processing insurance applications and cases, ensuring a smooth and efficient process for agents from start to finish • Regularly review and follow up with agents and carriers on all requirements • Provide detail oriented correspondence with customers and team members via email and phone • Collaborate closely with team members to meet common goals and provide assistance when necessary • Handle order entries and perform other administrative tasks as needed • Work with relevant vendors for necessary follow-ups.

Customer Service Representative We are actively searching for a Customer Service Representative based in Newport Beach, California. This role falls within a hybrid workplace model, combining work from home and on-site duties. The job function primarily involves processing customer transactions, managing customer accounts, and resolving customer inquiries in a precise and efficient manner. Responsibilities: • Manage customer loyalty programs and keep a close eye on their status. • Accurately process all relevant business transactions across various systems such as NetSuite, Salesforce, and in-house applications. • Assist in the execution of special projects as directed by the management. • Efficiently handle customer and sales rep inquiries via phone, chat, and email. • Maintain and update customer accounts with the utmost accuracy. • Place orders for customers and monitor their shipment status. • Gather and record valuable customer information for future reference. • Strive to achieve both team and individual departmental goals and objectives. • Handle promotional or training product-related inquiries and requests. • Provide timely responses and prioritize offline workload effectively.

Accounts Receivable Specialist Our client is seeking a motivated and detail-oriented Accounts Receivable Specialist to join their team. In this role, you’ll play a vital part in ensuring accurate and timely invoicing, payment reconciliation, and maintaining positive customer relationships. Key Responsibilities:<ul><li>Manage full-cycle accounts receivable processes, including issuing invoices, posting payments, and reconciling customer accounts.</li><li>Monitor accounts to ensure payments are received on time and follow up with customers on overdue invoices.</li><li>Research and resolve discrepancies, such as payment disputes or unapplied credits, in a timely manner.</li><li>Prepare weekly and monthly reports on outstanding accounts for leadership review.</li><li>Assist clients and internal teams with queries regarding invoices and payments.</li><li>Collaborate with departments such as sales and customer service to streamline operations and improve customer satisfaction.</li><li>Maintain accurate and organized records of all transactions.</li><li>Ensure compliance with company policies and procedures as well as local, state, and federal regulations.</li></ul>

Customer Service Repreentative Robert Half is seeking a Customer Service Representative for our client, a reputable insurance company in San Diego, California. This role focuses on delivering exceptional customer service while efficiently managing insurance application processes and maintaining client relationships.Responsibilities:<ul><li>Processing insurance applications accurately using Salesforce.</li><li>Answering high-volume inbound calls and providing detail-oriented correspondence via phone and email.</li><li>Reviewing applications to ensure all requirements are met before submission to the insurance carrier.</li><li>Monitoring customer accounts and taking necessary actions to maintain account compliance.</li><li>Coordinating with vendors for timely follow-ups and issue resolution.</li><li>Collaborating with team members to meet departmental goals and provide ongoing support.</li><li>Maintaining high standards of data entry and order entry accuracy.</li><li>Ensuring a smooth and efficient application process for agents from start to finish.</li></ul>

Call Center Representative Our client, a customer-centric organization known for delivering exceptional support, is seeking a motivated Call Center Representative to join their team. The Call Center Representative will interact directly with customers to address inquiries, resolve issues, and ensure a seamless experience. This role starts with hands-on, on-site training for the first three months to ensure a thorough understanding of processes and systems, followed by a hybrid work schedule. Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chat inquiries with professionalism and efficiency while maintaining a high level of customer satisfaction.</li><li> Troubleshoot customer concerns and provide solutions in a timely manner, escalating complex issues when necessary.</li><li>Complete on-site training during the first three months to become proficient in company policies, procedures, and customer support systems. Transition to a hybrid work schedule upon successful completion of the training period.</li><li> Develop and maintain a deep understanding of the company’s products and services to provide accurate information to customers.</li><li>Accurately input customer data and document interactions in the CRM system.</li><li> Ensure adherence to company standards, processes, and industry regulations.</li><li>Work closely with supervisors and colleagues to meet departmental goals and improve the customer experience.</li><li> Achieve and maintain defined benchmarks for customer satisfaction, response times, and call volumes.</li></ul>Work Schedule:<ul><li>The first three months will be on-site at the company’s office for hands-on training.</li><li>Post-training, transition to a hybrid schedule, allowing remote work while maintaining in-office presence as needed.</li></ul>

Call Center Representative Robert Half is working with a client in San Diego, CA, to fill a Call Center Representative position. The Call Center Representative will assist customers by addressing inquiries, resolving issues, and providing accurate information regarding products and services. The role will be on-site for the first three months of training to ensure employees are equipped with the tools and skills to succeed. Following training, a hybrid work schedule will be offered. Key Responsibilities:<ul><li>Handle inbound calls, emails, or chat inquiries from customers, ensuring prompt and professional responses.</li><li>Assist customers in resolving issues, providing technical support, and answering questions regarding company products and services.</li><li>Accurately document customer interactions and resolutions in the CRM system for future reference.</li><li>Escalate complex issues to the appropriate department or manager as needed.</li><li>Maintain up-to-date knowledge of company policies and procedures to ensure accurate information is provided to customers.</li><li>Meet or exceed KPIs such as first call resolution, average handle time, and customer satisfaction.</li></ul>On-Site Training and Work Arrangement:<ul><li>On-Site Training: The first three months of employment will require full-time, on-site work to ensure thorough training and support.</li><li>Hybrid Transition: After successfully completing the training period, employees will transition to a hybrid work schedule, consisting of both remote and on-site work days.</li></ul>

Collections Specialist We are looking for a Collections Specialist to become a part of our team in the Real Estate & Property industry, situated in Tustin, California. With your expertise in collections, you will be entrusted with the responsibility to manage customer accounts and address their inquiries. The role offers a long-term contract employment opportunity. Responsibilities: • Handle daily collections calls with professionalism and efficiency. • Establish payment arrangements with clients and ensure their successful execution. • Maintain the accuracy of customer accounts by posting payments promptly. • Resolve billing discrepancies and other related issues to ensure customer satisfaction. • Monitor customer accounts regularly and take necessary actions for outstanding payments. • Leverage your skills in commercial and consumer collections to optimize our collection processes. • Handle cash collections and other cash handling tasks with accuracy. • Utilize your knowledge in insurance and medical collections to handle related tasks. • Contribute to collections management by providing insights and recommendations. • Handle third party and self-pay collections in compliance with company policies.

Accounts Payable Specialist Our client, an innovative leader in the biotech space, is seeking an experienced Accounts Payable Specialist to manage essential financial operations. This is a unique opportunity to contribute to a fast-growing company committed to advancing scientific discovery and improving lives. Responsibilities:<ul><li>Perform day-to-day accounts payable operations, including processing invoices, verifying approvals, and managing payment schedules. </li><li>Reconcile vendor statements and resolve discrepancies promptly.</li><li>Ensure timely payment of invoices, adhering to established workflows and company policies.</li><li>Maintain accurate and organized accounts payable records.</li><li>Collaborate with internal departments, including procurement and finance teams, to streamline processes.</li><li>Monitor and maintain compliance with accounting standards and regulatory requirements specific to the biotech industry.</li><li>Assist in month-end and year-end closing activities as needed.</li><li>Provide vendors and stakeholders with excellent customer service to foster strong relationships.</li></ul>

Front Desk Coordinator Our client is seeking a Front Desk Coordinator to manage front desk operations, provide administrative support, and ensure smooth communication between visitors, staff, and teams. This role is essential in maintaining a positive and efficient work environment, making it the ideal opportunity for individuals who excel at multitasking and customer service. Key Responsibilities:<ul><li>Welcome clients, guests, and staff with professionalism and ensure their needs are addressed promptly</li><li> Answer phone calls, direct inquiries to the appropriate departments, and manage voicemail systems.</li><li>Manage calendars, appointments, and meetings for staff, ensuring all bookings are accurate and up-to-date.</li><li>Help with administrative tasks such as filing, data entry, and document preparation.</li><li>Maintain front desk supplies and assist in the ordering of office materials as needed.</li><li>Handle visitor or staff concerns while escalating issues to the appropriate department when necessary.</li><li> Act as a key liaison between internal teams and external visitors, ensuring smooth interactions and a welcoming atmosphere.</li></ul>

Front Desk Receptionist Do you thrive in a dynamic environment where excellent customer service and organizational skills make all the difference? Robert Half is seeking a Front Desk Receptionist to be the first point of contact for clients, visitors, and staff. In this role, you will handle essential administrative functions, provide a welcoming atmosphere, and help ensure smooth operations at the front desk. Key Responsibilities:<ul><li>Greeting and Welcoming: Serve as the face of the company, warmly greeting visitors and directing them to the appropriate person or department.</li><li>Communication Management: Answer and manage incoming phone calls with professionalism, transferring calls as needed, and taking accurate messages.</li><li>Administrative Support: Perform clerical tasks such as data entry, filing, scheduling, and managing correspondence.</li><li>Mail and Deliveries: Handle incoming and outgoing mail, packages, and deliveries efficiently.</li><li>Visitor Coordination: Maintain visitor log, issue security badges (if applicable), and assist with setting up meeting rooms.</li><li>Office Supplies: Monitor front desk supplies and assist in coordinating restocking when needed.</li><li>Reception Area Presentation: Maintain cleanliness and organization in the reception area to create a positive and professional impression.</li><li>Team Collaboration: Assist other departments as needed with ad hoc administrative tasks.</li></ul>

Marketing Specialist We are providing a long-term contract employment opportunity for a Marketing Specialist in the higher education industry, located in Irvine, California. As part of our team, the Marketing Specialist will play a pivotal role in developing and managing marketing projects, including advertising materials for various channels like print, social media, SEM, SEO, website, e-mail, radio, video, and display ads. Responsibilities:• Develop and guide creative briefs in collaboration with the creative team or agency to meet advertising goals• Analyze and optimize email campaigns, incorporating regular testing • Review and recommend revisions to all marketing collateral to ensure objectives are met• Manage relationships with campus leadership, internal stakeholders, and agency partners• Act as a liaison between campus and creative teams to address marketing needs• Strategize with media agencies on media planning, execution, performance analysis, and reporting against predetermined ROI and KPIs• Ensure all marketing materials adhere to compliance standards• Contribute to the overall marketing strategy• Maintain order, cleanliness, and safety at work• Manage and review creative work, collaborating with agencies to complete creative projects• Analyze media performance and provide regular updates on performance• Handle logistics for photo and commercial shoots and production.

Collections Specialist We are in search of a Collections Specialist to join our team in the Real Estate & Property industry, based in Tustin, California. In this role, you will be tasked with managing and resolving billing discrepancies, maintaining customer accounts, and processing credit applications. This position offers a long term contract employment opportunity. Responsibilities: • Conduct daily collections calls to ensure timely payments. • Formulate payment plans in collaboration with clients. • Accurately post payments to respective accounts. • Manage B2B collections and cash handling operations. • Monitor commercial and consumer collections. • Oversee collections management and credit collections. • Handle insurance and medical collections. • Execute third party and site collections. • Resolve billing discrepancies and issues promptly. • Ensure accurate records of all collections activities.

Receptionist Our client is seeking a Receptionist to manage front desk operations and provide administrative support, ensuring a smooth and efficient environment. If you're the type of person who thrives in a customer-facing role and can juggle responsibilities with a smile, this role is for you! Key Responsibilities:<ul><li>Welcome and direct clients, visitors, and team members, maintaining a professional and friendly demeanor.</li><li>Answer and route calls efficiently, take detailed messages, and manage voicemail systems.</li><li>Assist with office tasks such as filing, data entry, and correspondence.</li><li>Support the scheduling of meetings, conference rooms, and maintaining calendars.</li><li>Distribute incoming mail and coordinate outgoing packages; oversee inventory of front desk and office supplies.</li><li>Address visitor inquiries and staff requests; escalate issues to the appropriate department when needed.</li><li>Ensure the reception area is always tidy, professional, and welcoming.</li></ul>

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