153 results for Customer Service Manager in San Diego, CA

Customer Service Agent Are you a customer-focused professional with a passion for creating positive experiences? Our client in the property management industry is seeking a Customer Service Agent to join their team. This role is perfect for someone who thrives in a fast-paced environment, excels at problem-solving, and enjoys working directly with tenants, homeowners, and vendors to ensure smooth day-to-day operations. Key Responsibilities:<ul><li>Tenant Support: Act as the primary point of contact for tenants, answering inquiries, addressing concerns, and providing timely resolutions to issues.</li><li>Communication Handling: Manage phone calls, emails, and online inquiries related to leases, maintenance, and property-related questions.</li><li>Issue Resolution: Coordinate with internal teams and external vendors to resolve tenant complaints and ensure repairs and requests are handled efficiently.</li><li>Lease Assistance: Support tenants through lease application processes, renewals, and general policy or terms inquiries.</li><li>Customer Relations: Deliver exceptional service by fostering positive relationships with property owners, tenants, and other stakeholders.</li><li>Documentation: Maintain accurate records of communication, service requests, and tenant interactions in property management systems.</li></ul>

Customer Service Representative Robert Half is partnering with a dynamic and growing organization, to hire a Customer Service Representative. This position starts with 3 months of in-office training before transitioning to a remote hybrid schedule. As a Customer Service Representative, you will act as the first point of contact for customers, delivering top-tier service and ensuring satisfaction while promptly resolving inquiries. This role requires a strong communicator who enjoys building trust, solving problems, and being part of a collaborative team. Key Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Provide product and service information to resolve customer concerns.</li><li>Troubleshoot issues and escalate complex concerns to appropriate departments when necessary.</li><li>Document all customer interactions accurately in the system for future reference.</li><li>Support team goals by meeting or exceeding individual performance metrics.</li><li>Stay updated on company policies, procedures, and product offerings to ensure accurate communication with customers.</li></ul>

Customer Service Representative Robert Half is working with an established organization to hire a Customer Service Representative who excels at communication, problem-solving, and handling customer inquiries in a professional and friendly manner. As a Customer Service Representative, you will be the voice of the company, providing assistance to customers via phone, email, and online chat. This role requires efficient handling of inquiries, building rapport, and ensuring customer satisfaction. You will also work closely with other teams to meet company standards and excel in delivering customer-focused solutions. Schedule Details:<ul><li>First 3 Months: Fully in-office for comprehensive onboarding and hands-on training.</li><li>Post Training: Transition to a hybrid schedule with remote flexibility.</li></ul>Key Responsibilities:<ul><li>Respond to incoming inquiries, including questions about products, services, and billing, in a timely and professional manner </li><li>Address and resolve customer issues or complaints using effective problem-solving techniques </li><li>Escalate complex issues to appropriate departments while maintaining clear and prompt communication with customers</li><li>Maintain accurate and up-to-date records of customer interactions in CRM systems </li><li>Provide follow-up support to ensure customer satisfaction and retention </li><li>Collaborate with internal teams to streamline processes and enhance the customer experience </li></ul>

Customer Service Representative Robert Half is assisting a valued client in San Diego, CA in hiring a dedicated and customer-focused Customer Service Representative. This role is perfect for someone who thrives in fast-paced environments, enjoys problem-solving, and excels at delivering exceptional customer experiences. Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Problem Resolution: Identify and troubleshoot customer issues, escalating them to appropriate departments when necessary</li><li>Order Management: Process orders, track shipments, update customer accounts, and ensure accuracy in all transactions</li><li>Documentation: Maintain detailed records of customer interactions, complaints, and resolutions in the CRM system</li><li>Collaboration: Coordinate with internal teams to ensure smooth customer experiences and resolve issues effectively</li></ul>

Customer Service Representative Robert Half is assisting a forward-thinking company in their search for a dedicated Customer Service Representative. This exciting role offers a hybrid work schedule, allowing for remote flexibility after the initial training period. The Customer Service Representative will serve as the primary contact for resolving customer inquiries, troubleshooting issues, and ensuring satisfaction. This role begins as fully on-site for the first three months, during which you'll complete hands-on training to learn company systems, processes, and tools. After the training period, you’ll transition to a hybrid schedule—working both in-office and remotely—which provides the best of both worlds. Key Responsibilities<ul><li>Manage incoming customer inquiries via phone, email, and chat with professionalism and empathy.</li><li>Resolve customer issues efficiently while delivering a positive experience.</li><li>Document interactions and update customer accounts in the CRM accurately.</li><li>Collaborate with team members to ensure seamless resolutions to complex concerns.</li><li>Provide feedback to management about recurring customer challenges and opportunities for improvement.</li><li>Meet weekly performance benchmarks, such as response times, customer satisfaction, and resolution rates.</li><li>Participate in ongoing training sessions and team meetings to stay informed about products, services, and policies.</li></ul>

Customer Associate Robert Half is working with a dynamic organization to fill the role of Customer Associate, a position that focuses on driving customer satisfaction and supporting internal teams in achieving their goals. The Customer Associate will act as the main connecting point between customers and internal teams. This role involves addressing customer inquiries, resolving challenges, and managing administrative processes crucial for sustaining positive client interactions. The ideal candidate is detail-oriented, proactive, and has a genuine enthusiasm for building lasting relationships with customers. Key Responsibilities<ul><li> Serve as the first point of contact for clients, addressing questions or concerns and explaining products and services.</li><li>Investigate and resolve customer issues promptly while maintaining high standards of service and professionalism.</li><li> Manage customer accounts, update records, and ensure data accuracy within CRM systems.</li><li>Provide consistent and clear communication, both internally (with teams) and externally (with customers).</li><li> Work closely with account managers, sales teams, and service personnel to ensure timely delivery of customer solutions.</li><li>Create, prepare, and manage documentation, including invoices, service agreements, reports, and more.</li><li>Conduct regular follow-up calls or emails to maintain strong relationships and ensure customer satisfaction.</li></ul>

Account Coordinator Our client is looking for an Account Coordinator to support account management teams and maintain excellent customer relationships. This position requires strong organizational skills, the ability to prioritize tasks, and a customer-focused mindset to ensure the highest level of client satisfaction. Key Responsibilities:<ul><li>Assist account managers in fostering strong relationships with clients, responding to inquiries, and addressing their needs.</li><li>Manage project timelines, communicate deadlines, and ensure deliverables are on track for completion.</li><li>Prepare reports, including status updates, performance metrics, and account summaries, to assist decision-making.</li><li>Handle contract processing, documentation, and record-keeping within CRM systems.</li><li>Act as the communication hub between clients, internal teams, and vendors to ensure streamlined coordination and successful project outcomes.</li><li>Identify and resolve client concerns or escalate issues to higher-level account managers as necessary.</li><li>Contribute to the development and streamlining of account management workflows to improve efficiency and customer satisfaction</li></ul>

Client Associate Robert Half is assisting a dynamic organization in Mira Mesa, CA to find an enthusiastic Client Associate to join their team. The Client Associate will play an essential role in supporting clients and internal teams with administrative and customer service functions. Fully integrated into the team onsite, this role involves working directly with clients, coordinating projects, and handling operational processes to ensure smooth and timely delivery of services. Key Responsibilities:<ul><li>Serve as the primary point of contact for clients, responding to inquiries, addressing issues, and ensuring top-notch customer service.</li><li>Prepare documents, process requests, and maintain accurate client records using company systems.</li><li>Manage appointments, track deadlines, and coordinate meetings between clients and internal teams.</li><li>Assist in managing client accounts by monitoring contracts, service agreements, and renewals.</li><li>Work closely with department managers to provide updates and ensure seamless communication.</li><li> Address client concerns, escalate issues as necessary, and follow through on resolutions.</li><li>Ensure all client documentation is accurate and compliant with company policies and procedures.</li></ul>

Customer Service Agent Robert Half is working with a client in San Diego, CA, to fill a Customer Service Agent position. As a Customer Service Agent, you will be responsible for assisting customers via phone, email, or chat, ensuring their inquiries are addressed promptly and accurately. You will serve as a key liaison between customers and company departments, helping resolve issues, identifying solutions, and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Respond to customer inquiries and complaints through phone, email, or live chat in a professional and friendly manner.</li><li>Resolve customer issues efficiently, escalating complex concerns to appropriate departments as needed.</li><li>Maintain detailed records of customer interactions in the company’s CRM system.</li><li>Provide product or service-related information to customers, including pricing, features, and troubleshooting.</li><li>Assist with order processing and follow-up to ensure timely delivery and accurate fulfillment.</li><li>Identify customer needs and recommend appropriate solutions or products.</li><li>Monitor customer feedback and share insights with management to improve service delivery.</li><li>Work collaboratively with team members and other departments to provide seamless customer support.</li></ul>

Client Associate Representative Are you an exceptional communicator with a keen attention to detail and a passion for client engagement? Robert Half is partnering with a reputable organization to place an experienced Client Associate in a fully on-site role. This is an exciting opportunity to contribute to a fast-paced team environment in Tierra Santa , CA while building lasting relationships with clients and ensuring seamless service. As a Client Associate, you’ll serve as the primary point of contact for clients, helping them resolve inquiries, coordinate services, and manage accounts. Your role is integral to ensuring client satisfaction through proactive communication, efficient problem-solving, and a welcoming demeanor. Key Responsibilities:<ul><li>Build and maintain strong client relationships through excellent interpersonal and communication skills </li><li>Respond to client inquiries regarding services, accounts, and billing, ensuring prompt and professional resolution </li><li>Manage administrative tasks such as scheduling client meetings, preparing reports, and maintaining up-to-date records</li><li>Collaborate with internal teams to deliver client-focused solutions and ensure the highest level of service </li><li>Process contracts, proposals, and other documentation, ensuring accuracy and compliance with company standards </li><li>Provide on-site support to enhance client interaction and foster strong working relationships during visits or consultations </li></ul>

Office Manager Robert Half is seeking an accomplished and detail-oriented Office Manager to join a client located in San Diego, CA. This is an excellent opportunity for a skilled professional to play a vital role in maintaining efficient office operations and ensuring the smooth day-to-day functioning of a dynamic workplace. Whether you have experience in nonprofit, healthcare, or fast-paced business environments, this role offers growth potential and a chance to make an impact within the organization. Responsibilities:<ul><li>Oversee office processes, including administrative functions, supply management, vendor coordination, and facilities maintenance, to ensure seamless operations .</li><li> Provide ongoing administrative support to leadership and staff by managing schedules, coordinating travel arrangements, preparing reports, and organizing meetings </li><li> Manage office expenses, reviewing invoices, and tracking department budgets to maintain financial efficiency</li><li> Ensure office practices align with company protocols and streamline workflows to improve efficiency and productivity </li><li>Organize events, workshops, and initiatives to support employee morale and cultivate a strong workplace culture </li></ul>

Customer Service Representative Our client, a dynamic and customer-focused organization, is seeking a dedicated Customer Service Representative to join their call center team. The Customer Service Representative will serve as the first point of contact for customers, handling inquiries, resolving concerns, and providing support across a variety of communication channels. This role requires strong interpersonal skills, problem-solving abilities, and a commitment to creating positive customer experiences. Key Responsibilities:<ul><li> Respond to customer inquiries via phone, email, and chat, ensuring all interactions are handled with professionalism and efficiency.</li><li>Identify customer issues and resolve them promptly while maintaining a high level of satisfaction. Escalate complex cases to the appropriate team or supervisor when required.</li><li>Accurately document and update customer information in the company’s database or CRM system.</li><li>Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information to customers.</li><li>Analyze customer concerns to identify opportunities for improvement within operations or processes.</li><li> Work closely with other team members and departments to ensure seamless service delivery.</li><li> Meet or exceed performance metrics related to customer satisfaction, call resolution time, and call volume.</li></ul>

Customer Service Agent Robert Half is working with a dynamic client to hire a Customer Service Representative. This position provides a unique opportunity to grow professionally in a supportive environment, starting with three months fully in-office for training, followed by a flexible hybrid work schedule. The Customer Service Representative will be the primary point of contact for customers, delivering exceptional service through phone, email, and online channels. During the first three months, team members will undergo a thorough in-office training designed to familiarize them with company systems, processes, and tools. After training, the role transitions into a hybrid schedule combining remote work and in-office days, ensuring flexibility and continued collaboration. Key Responsibilities<ul><li> Address customer inquiries, provide information on products and services, and resolve issues efficiently to ensure satisfaction.</li><li> Accurately log customer interactions, process orders, service requests, and troubleshoot issues using the company’s CRM system.</li><li>Partner with team members and other departments to resolve complex issues and provide seamless customer experiences.</li><li>Maintain customer records and ensure all internal reporting is completed accurately and on time.</li><li> Share customer feedback with management to support continuous improvement in services and processes.</li><li>Meet key performance indicators, such as response times and resolution rates.</li></ul>

Customer Service Specialist Are you passionate about delivering exceptional service and creating positive customer experiences? A company in Vista is seeking a skilled Customer Service Specialist to join their team in the e-commerce industry. This is an exciting opportunity for someone who thrives in customer-facing roles and excels at problem-solving in fast-paced environments. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions.</li><li>Process product orders, exchanges, and refunds, ensuring the highest level of satisfaction.</li><li>Collaborate with warehouse teams to track shipments and resolve delivery issues.</li><li>Maintain detailed records of customer interactions in CRM platforms.</li><li>Recommend products and services based on customer needs and feedback.</li></ul>

Customer Service Representative Robert Half is working with a well-regarded client in San Diego, CA, who is seeking a Customer Service Representative to join their team. The Customer Service Representative will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. This role requires excellent communication skills, adaptability, and the ability to thrive in a fast-paced environment. You'll be the first point of contact for customers and play a critical role in maintaining the company's reputation for excellence. Key Responsibilities:<ul><li>Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Resolve customer concerns by accurately identifying issues and implementing effective solutions.</li><li>Maintain up-to-date knowledge of company products, services, and policies to assist customers effectively.</li><li>Document customer interactions and track issues to ensure timely follow-up and resolution.</li><li>Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.</li><li>Collaborate with other departments to address complex customer needs and improve processes.</li><li>Provide proactive recommendations or upsell/cross-sell opportunities when appropriate, while maintaining a customer-first focus.</li></ul>

Customer Service Representative Robert Half is seeking a Customer Service Representative to join a dynamic team in a fast-paced environment. In this role, you’ll play a critical part in ensuring positive customer experiences, responding to inquiries, resolving issues, and strengthening relationships with clients. Key Responsibilities:<ul><li>Customer Interaction: Provide outstanding service by responding to inbound inquiries, emails, and live chat from customers in a timely and courteous manner.</li><li>Issue Resolution: Address and resolve customer concerns or complaints, escalating complex issues to the appropriate department when necessary.</li><li>Product and Service Knowledge: Maintain up-to-date knowledge of products, services, and company policies to answer customer questions accurately.</li><li>Order Processing: Assist customers with placing orders, processing returns/exchanges, and tracking shipments.</li><li>Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company’s CRM system.</li><li>Collaboration: Work cross-functionally with other departments, such as sales, logistics, and technical support, to provide seamless service.</li><li>Upselling Opportunities: Identify opportunities to recommend additional products or services to customers while meeting their needs.</li><li>Customer Satisfaction: Continuously work to improve the customer experience by listening to feedback and suggesting enhancements to processes.</li></ul>

Customer Associate Robert Half is partnering with a trusted client to hire a collaborative and detail-oriented Customer Associate for a fully on-site position. This role is an excellent opportunity for individuals motivated by delivering exceptional service while working in a team-oriented environment. As a Customer Associate, you will play an integral role in supporting client operations by managing inquiries, coordinating processes, and facilitating communication between internal teams and customers. This fully on-site role requires exceptional interpersonal skills and a proactive approach to ensure client satisfaction. Key Responsibilities:<ul><li>Serve as the primary contact for customers, resolving inquiries with professionalism and enthusiasm </li><li> Maintain accurate records in customer databases, ensuring seamless updates and compliance </li><li>Work closely with other departments to ensure alignment in customer needs, sharing feedback and recommendations </li><li>Assist clients with account oversight, troubleshooting concerns, and enhancing overall satisfaction </li><li>Coordinate client meetings and ensure the timely delivery of requested services </li><li>Prepare customer-related reports and analyze data for insights into improving service efficiency</li></ul>

Customer Service Specialist Are you ready to provide excellent customer support in the financial services industry? A growing company in San Marcos is on the hunt for a talented Customer Service Specialist who is passionate about helping clients and thrives in detail-oriented roles. Key Responsibilities:<ul><li>Assist customers with inquiries regarding financial products and account services via phone and email.</li><li>Process transactions, document account updates, and resolve discrepancies efficiently.</li><li>Provide clear explanations of financial policies and procedures to customers.</li><li>Maintain accurate records in CRM platforms while ensuring compliance with company and regulatory standards.</li><li>Collaborate with internal teams to drive customer resolutions and build lasting satisfaction.</li></ul>

Call Center Agent Our client, a leading organization with a strong focus on delivering exemplary customer experiences, is seeking a dedicated Customer Service Agent to join their team. This role offers a structured and supportive environment, with a hands-on, on-site training program for the first three months, followed by a flexible hybrid work schedule. The Customer Service Agent will serve as the primary point of contact for customers and be responsible for addressing inquiries, resolving issues, and ensuring positive interactions across various communication channels (phone, email, and chat). This is an excellent opportunity for individuals with strong communication skills and a commitment to customer satisfaction. Key Responsibilities:<ul><li> Professionally handle inbound and outbound calls, emails, and chat inquiries to resolve customer concerns and ensure satisfaction.</li><li> Provide timely solutions to customer issues, escalating more complex concerns to supervisors or specialized teams as necessary.</li><li>Attend on-site training for the first three months to develop expertise in company policies, procedures, and internal systems. Upon completion of training, transition to a hybrid schedule, combining remote and in-office work.</li><li>Stay up-to-date and maintain detailed knowledge of the company’s products, services, and policies to provide accurate information.</li><li> Ensure all customer interactions are accurately recorded in the CRM system for tracking and reporting purposes.</li><li>Work closely with internal teams to continuously improve the customer experience and streamline processes.</li></ul>

Customer Service Representative Are you a problem-solving expert who thrives in helping customers? A company in San Marcos is seeking a professional Customer Service Representative to ensure superior customer experience through exceptional communication and problem resolution skills. Responsibilities:<ul><li>Address customer inquiries via phone, email, and chat, resolving issues promptly and professionally.</li><li>Process orders, returns, and account updates in ERP or CRM software platforms.</li><li>Maintain strong product knowledge and provide guidance to customers regarding company services.</li><li>Collaborate with internal teams to resolve escalated issues and improve the customer experience.</li><li>Provide feedback regarding customer interactions to help refine processes and improve support.</li></ul>

Call Center Representative Robert Half is working with a client in San Diego, CA, to fill a Call Center Representative position. The Call Center Representative will assist customers by addressing inquiries, resolving issues, and providing accurate information regarding products and services. The role will be on-site for the first three months of training to ensure employees are equipped with the tools and skills to succeed. Following training, a hybrid work schedule will be offered. Key Responsibilities:<ul><li>Handle inbound calls, emails, or chat inquiries from customers, ensuring prompt and professional responses.</li><li>Assist customers in resolving issues, providing technical support, and answering questions regarding company products and services.</li><li>Accurately document customer interactions and resolutions in the CRM system for future reference.</li><li>Escalate complex issues to the appropriate department or manager as needed.</li><li>Maintain up-to-date knowledge of company policies and procedures to ensure accurate information is provided to customers.</li><li>Meet or exceed KPIs such as first call resolution, average handle time, and customer satisfaction.</li></ul>On-Site Training and Work Arrangement:<ul><li>On-Site Training: The first three months of employment will require full-time, on-site work to ensure thorough training and support.</li><li>Hybrid Transition: After successfully completing the training period, employees will transition to a hybrid work schedule, consisting of both remote and on-site work days.</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative in San Marcos, California. This role primarily revolves around data entry, customer service, and account management within our industry. As a part of our team, you'll be entrusted with handling confidential customer information, ensuring its accuracy and integrity, and providing it as needed. Responsibilities: • Accurately and swiftly input customer details and account information into our system. • Conduct regular checks on data entered for completeness and correctness. • Correct any identified errors or discrepancies in the data. • Uphold the confidentiality of all customer information handled. • Promptly retrieve and provide specific data as and when required. • Adhere strictly to our policies regarding data integrity and security. • Communicate effectively with team members and customers. • Keep superiors informed about work progress and any issues encountered. • Utilize IBM AS/400, Management System, Microsoft Excel, Microsoft Office Suites, Microsoft Outlook, About Time, Cargo, and other relevant software for data entry and customer service tasks.

Administrative Assistant Robert Half is seeking a highly organized and detail-oriented Administrative Assistant to support a dynamic client in San Diego, CA. This is a terrific opportunity to join a well-established organization and contribute to its daily operations by delivering exceptional administrative and coordination support. Key Responsibilities:<ul><li>Administrative Support: Perform a variety of administrative tasks, including preparing reports, managing calendars, scheduling meetings, and handling correspondence.</li><li>Data Management: Maintain accurate records, organize files, and ensure paperwork is processed efficiently.</li><li>Customer Support: Serve as a point of contact for clients, vendors, and partners, providing professional communication and superior customer service.</li><li>Project Coordination: Assist in organizing and tracking the progress of team initiatives and projects, ensuring deadlines are met.</li><li>Office Operations: Handle tasks such as ordering office supplies, coordinating travel arrangements, and resolving day-to-day logistical challenges.</li></ul>

Call Center Representative Our client, a customer-centric organization known for delivering exceptional support, is seeking a motivated Call Center Representative to join their team. The Call Center Representative will interact directly with customers to address inquiries, resolve issues, and ensure a seamless experience. This role starts with hands-on, on-site training for the first three months to ensure a thorough understanding of processes and systems, followed by a hybrid work schedule. Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chat inquiries with professionalism and efficiency while maintaining a high level of customer satisfaction.</li><li> Troubleshoot customer concerns and provide solutions in a timely manner, escalating complex issues when necessary.</li><li>Complete on-site training during the first three months to become proficient in company policies, procedures, and customer support systems. Transition to a hybrid work schedule upon successful completion of the training period.</li><li> Develop and maintain a deep understanding of the company’s products and services to provide accurate information to customers.</li><li>Accurately input customer data and document interactions in the CRM system.</li><li> Ensure adherence to company standards, processes, and industry regulations.</li><li>Work closely with supervisors and colleagues to meet departmental goals and improve the customer experience.</li><li> Achieve and maintain defined benchmarks for customer satisfaction, response times, and call volumes.</li></ul>Work Schedule:<ul><li>The first three months will be on-site at the company’s office for hands-on training.</li><li>Post-training, transition to a hybrid schedule, allowing remote work while maintaining in-office presence as needed.</li></ul>

Accounting Specialist Robert Half is actively seeking an Account Specialist to join a growing client’s team in San Diego, CA. This role is ideal for detail-oriented professionals who excel in managing account operations, maintaining client relationships, and ensuring accurate financial data. Key Responsibilities<ul><li>Manage client account records, ensuring all information is up to date and accurate in the system.</li><li>Process and track payments, invoices, and client-related financial transactions with precision.</li><li>Build and maintain positive relationships with clients, providing exceptional customer service and responding promptly to inquiries.</li><li>Monitor account balances, resolve discrepancies, and ensure timely resolution of any outstanding issues.</li><li>Work collaboratively with internal teams, including accounting, sales, and customer service, to manage account operations efficiently.</li><li>Prepare and distribute account status reports to internal stakeholders and clients.</li><li>Assist with month-end close processes, account reconciliations, and reporting as needed.</li><li>Ensure compliance with company policies, procedures, and applicable regulations.</li></ul>

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