3 results for Help Desk Tier 1 in San Diego, CA

Help Desk Analyst I We are on the hunt for a skilled Help Desk Analyst I to join our team in Vista, California. This role is pivotal in providing in-person and remote first-tier technology support for our team members. As a Help Desk Analyst I, you will be tasked with analyzing, diagnosing, and resolving technology problems, in addition to installing, configuring, and maintaining various systems and devices. This opportunity offers a long-term contract employment opportunity. Responsibilities: • Provide in-person and remote first-tier technology support for team members • Analyze, diagnose, and resolve technology problems for end-users • Install, configure, test, maintain, monitor, and troubleshoot desktop and laptop hardware, peripheral devices, handheld devices, printing/scanning devices, presentation equipment, telephony equipment, and other technology products to deliver required service levels • Install, configure, maintain, and distribute operating systems and software on Windows, Mac OS, Android, and iOS devices • Create, maintain, and deactivate user accounts on various systems as needed, following established processes • Monitor service request queue and respond promptly using effective communication skills, escalating requests as necessary • Update service requests with a detailed description of the issue, steps taken towards resolution, and any other significant information • Utilize in-house knowledge base as required in resolving tickets, updating or creating knowledge base articles as needed for issues and resolutions • Assist in troubleshooting network or server issues as required, under the direction of senior Information Systems staff • Update and maintain technology asset inventory as required • Coordinate with Facilities staff or outside vendors to address cabling, electrical or other issues that impact Information Systems equipment as required • Participate in after-hours support as required.

Customer Service Representative Robert Half is partnering with a dynamic and growing organization, to hire a Customer Service Representative. This position starts with 3 months of in-office training before transitioning to a remote hybrid schedule. As a Customer Service Representative, you will act as the first point of contact for customers, delivering top-tier service and ensuring satisfaction while promptly resolving inquiries. This role requires a strong communicator who enjoys building trust, solving problems, and being part of a collaborative team. Key Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Provide product and service information to resolve customer concerns.</li><li>Troubleshoot issues and escalate complex concerns to appropriate departments when necessary.</li><li>Document all customer interactions accurately in the system for future reference.</li><li>Support team goals by meeting or exceeding individual performance metrics.</li><li>Stay updated on company policies, procedures, and product offerings to ensure accurate communication with customers.</li></ul>

Business Systems Analyst Job Title: Business Systems AdministratorWorksite Address: Irvine, CASchedule: Hybrid (Onsite Tuesday through Thursday) Implementing e-PIC One ERP, a SaaS platform for the window coverings industry. The platform is in the pilot phase, with a full transition from the legacy system (Touchpoint). Day-to-Day Responsibilities:<ul><li>Develop business formulas using database fields and edit HTML.</li><li>Provide Tier 2/3 technical support.</li><li>Configure custom products, generate quotes, and create vendor purchase orders.</li><li>Handle EDI transactions and ensure smooth data exchanges with vendor partners.</li><li>Support CRM users and optimize platform configurations.</li></ul>