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Robert Half is working with a client in San Diego, CA, to fill a Call Center Representative position. The Call Center Representative will assist customers by addressing inquiries, resolving issues, and providing accurate information regarding products and services. The role will be on-site for the first three months of training to ensure employees are equipped with the tools and skills to succeed. Following training, a hybrid work schedule will be offered.
Key Responsibilities:
- Handle inbound calls, emails, or chat inquiries from customers, ensuring prompt and professional responses.
- Assist customers in resolving issues, providing technical support, and answering questions regarding company products and services.
- Accurately document customer interactions and resolutions in the CRM system for future reference.
- Escalate complex issues to the appropriate department or manager as needed.
- Maintain up-to-date knowledge of company policies and procedures to ensure accurate information is provided to customers.
- Meet or exceed KPIs such as first call resolution, average handle time, and customer satisfaction.
On-Site Training and Work Arrangement:
- On-Site Training: The first three months of employment will require full-time, on-site work to ensure thorough training and support.
- Hybrid Transition: After successfully completing the training period, employees will transition to a hybrid work schedule, consisting of both remote and on-site work days.
Qualifications:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- 1–2 years of experience in a customer service or call center position is strongly preferred.
- Strong communication skills with both written and verbal formats.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with CRM systems and basic computer applications (e.g., Microsoft Office Suite).
- Excellent problem-solving skills with a customer-focused attitude.
Preferred Skills:
- Experience working in a call center or dealing with high-volume customer interactions.
- Ability to adapt quickly to new tools, systems, and processes during training.
- Multilingual skills are a plus but not required.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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