24 results for Product Support Specialist in San Francisco, CA
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The Technology Support Specialist provides administrative, operational, and technical support to facilitate education programs. This temporary role involves providing training and technical assistance to providers for data reporting, as well as ensuring accuracy and completeness of submitted data. The position requires collaboration with internal teams and external stakeholders while maintaining a high level of professionalism and organizational skills.
The position operates at a senior associate level (non-exempt) and requires professional judgment, advanced administrative competency, and independent decision-making. Duties encompass a broad scope of work, reflecting a higher level of complexity and responsibility compared to entry-level roles.
Essential Duties and Responsibilities:
Responsibilities may vary, but key tasks include:
- Assisting providers and partners with technical support related to accessing and navigating web-based platforms for data reporting.
- Monitoring communication channels (e.g., helpdesk mailboxes) to respond to inquiries, troubleshoot issues, and escalate complex cases to management.
- Coordinating and delivering training sessions, informational webinars, and office hours for providers, which may involve flexible working hours, including evenings and weekends.
- Maintaining accurate records of interactions and support provided to stakeholders.
- Collaborating with internal teams to address concerns and improve the quality and efficiency of program services.
- Supporting the creation and revision of user guides, FAQs, and other training resources tailored to data reporting needs.
- Performing administrative and program support tasks to aid the successful execution of funding and program initiatives.
Qualifications:
A suitable combination of education, training, and experience is required. Qualifying pathways include:
- Education: An associate degree (or equivalent) or higher — a bachelor's degree is preferred but not required. Additional relevant work experience may substitute for formal education.
- Experience: Three to five years of administrative, technical, or project coordination experience.
- Skills: Strong organizational, communication, and troubleshooting skills, with proficiency in web-based applications and technical systems. Knowledge of early childhood education programs is a plus but not mandatory.
- Other: Bilingual proficiency is preferred but not required.
Position Requirements:
- Strong capacity to prioritize tasks and work independently.
- High-level attention to detail and ability to maintain thorough, accurate records.
- Effective collaboration with diverse teams and external stakeholders.
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