3 results for Help Desk Tier 1 in Seattle, WA

Tier 1 Help Desk Lead We are offering an exciting opportunity for a Tier 1 Help Desk Lead in the IT industry, located in Puyallup, Washington, United States. This role involves overseeing and managing our dedicated team, ensuring efficient processing of customer applications, and maintaining accurate customer records. Your role will also involve troubleshooting technical issues and ensuring the smooth operation of our customer service desk. Responsibilities:• Oversee the day-to-day operations of our Tier 1 team.• Ensure the accurate and efficient processing of customer credit applications.• Maintain up-to-date and accurate customer credit records.• Handle ticket assignments, performance evaluations, and identify coaching needs to pass on to senior management.• Possess a thorough understanding of Tier 1 job duties and processes to provide effective support.• Utilize knowledge of O365, Windows 10/11, TCP/IP, DNS, IP addressing, VPN, Wi-Fi for troubleshooting.• Understand and ensure adherence to the necessary steps before ticket escalation into the Tier 2 queue.• Maintain a sound understanding of the training processes that Tier 1 team members will undergo.• Use your skills in Active Directory, Computer Hardware, TCP/IP, DHCP DNS, VPN Technologies, Microsoft Office 365, Wi-Fi, and Tier 1 Support to ensure efficient operation of the help desk. Core Benefits: M/D/V: Can enroll on the 91st day of employment. Employee benefits are also 100% EMPLOYER paid.ST/LT/Disability InsuranceRetirement Plan: Simple IRA with company match of 3% PTO/Holidays/Sick Time: 6 paid holidays all team members with the company under 1 year, gets 1-week paid vacation (not accrued, up front) and from their second year gets 2 weeks paid time off. They also have other leave types such as bereavement, etc.

Help Desk Analyst Robert Half is seeking a motivated and customer-focused IT Support Specialist to join a local client in Seattle, Washington. Duration: 2–3-month contractPay rate: $27-$33/hourlyLocation: Downtown Seattle, Washington (100% onsite) Responsibilities:<ul><li>Provide technical support to end users, including resolving issues related to hardware, software, and connectivity.</li><li>Manage and maintain the ticketing system, ensuring timely response and resolution of support tickets.</li><li>Handle onboarding processes, including imaging, configuring, and setting up workstations for new hires.</li><li>Administer permissions and user accounts through Active Directory.</li><li>Troubleshoot basic networking issues, such as connectivity problems and device configurations.</li><li>Support ongoing and upcoming IT projects, including the setup of workstations and related tasks.</li></ul>

Operations Support Specialist Operations Support Specialist – Gaming Development LabWe are seeking an Operations Support Specialist to maintain and support the development environment for gaming systems. This role requires a self-sufficient problem solver who can prioritize tasks, troubleshoot issues, document processes, and communicate effectively. Work Location: On-site in Redmond, WA, 5 days a week Key Responsibilities<ul><li>DRI (Designated Responsible Individual) – Work independently, scope simple projects, and set priorities for other team members. This role includes an on-call requirement and requires strong communication and documentation skills.</li><li>Incident Management & Support – Monitor and triage support requests, engage with customers professionally, troubleshoot IT infrastructure issues, document resolutions, and ensure SLAs are met.</li><li>Infrastructure Deployment & Maintenance – Deploy, configure, relocate, and decommission hardware (servers, racks, cabling). Perform system administration using PowerShell and ensure security compliance. Conduct routine lab checks for infrastructure issues.</li><li>Asset & Inventory Management – Track and update hardware inventory, manage asset lifecycle (renames, relocations, decommissions), and ensure metadata accuracy.</li></ul>