5 results for Help Desk Tier 2 in Seattle, WA

Help Desk Analyst Robert Half is seeking a motivated and customer-focused IT Support Specialist to join a local client in Seattle, Washington. Duration: 2–3-month contractPay rate: $27-$33/hourlyLocation: Downtown Seattle, Washington (100% onsite) Responsibilities:<ul><li>Provide technical support to end users, including resolving issues related to hardware, software, and connectivity.</li><li>Manage and maintain the ticketing system, ensuring timely response and resolution of support tickets.</li><li>Handle onboarding processes, including imaging, configuring, and setting up workstations for new hires.</li><li>Administer permissions and user accounts through Active Directory.</li><li>Troubleshoot basic networking issues, such as connectivity problems and device configurations.</li><li>Support ongoing and upcoming IT projects, including the setup of workstations and related tasks.</li></ul>

Tier 1 Help Desk Lead We are offering an exciting opportunity for a Tier 1 Help Desk Lead in the IT industry, located in Puyallup, Washington, United States. This role involves overseeing and managing our dedicated team, ensuring efficient processing of customer applications, and maintaining accurate customer records. Your role will also involve troubleshooting technical issues and ensuring the smooth operation of our customer service desk. Responsibilities:• Oversee the day-to-day operations of our Tier 1 team.• Ensure the accurate and efficient processing of customer credit applications.• Maintain up-to-date and accurate customer credit records.• Handle ticket assignments, performance evaluations, and identify coaching needs to pass on to senior management.• Possess a thorough understanding of Tier 1 job duties and processes to provide effective support.• Utilize knowledge of O365, Windows 10/11, TCP/IP, DNS, IP addressing, VPN, Wi-Fi for troubleshooting.• Understand and ensure adherence to the necessary steps before ticket escalation into the Tier 2 queue.• Maintain a sound understanding of the training processes that Tier 1 team members will undergo.• Use your skills in Active Directory, Computer Hardware, TCP/IP, DHCP DNS, VPN Technologies, Microsoft Office 365, Wi-Fi, and Tier 1 Support to ensure efficient operation of the help desk. Core Benefits: M/D/V: Can enroll on the 91st day of employment. Employee benefits are also 100% EMPLOYER paid.ST/LT/Disability InsuranceRetirement Plan: Simple IRA with company match of 3% PTO/Holidays/Sick Time: 6 paid holidays all team members with the company under 1 year, gets 1-week paid vacation (not accrued, up front) and from their second year gets 2 weeks paid time off. They also have other leave types such as bereavement, etc.

System/Network Administrator Robert Half is searching for an Sr. Systems Administrator / IT Manager who can support a local law firm based in Seattle, WA. This candidate will be responsible for providing escalated support to Tier 2 and 3 issues and take ownership on systems and network infrastructure in a small to mid-size environment. This position is a 6 month contract-to-hire opportunity that is 100% Onsite. Position Overview:<ul><li>Employment Type: Contract-to-hire (6 months to start)</li><li>Location: 100% onsite in Seattle, WA</li><li>Schedule: Monday - Friday, 8 AM - 5 PM</li></ul> Key Responsibilities:<ul><li>Provide end-user technical support, diagnosing and resolving hardware, software, and network-related issues.</li><li>Assist in planning and implementing infrastructure upgrades, patches, and performance enhancements.</li><li>Provide ownership support to the current IT Director, addressing ad-hoc, escalated level issues.</li><li>Offer administrative level expertise in Microsoft 365 related tickets, strengthening user access to products within this suite.</li><li>Manage and support core IT infrastructure, including networking (LAN/WAN, firewalls, switches, routers) and systems (Windows/Linux servers, virtualization, backups, storage).</li><li>Maintain and troubleshoot enterprise network environments, ensuring uptime, performance, and security across all endpoints.</li><li>Administer and support server infrastructure including Active Directory, DNS/DHCP, file services, and virtualization platforms such as VMware or Hyper-V.</li><li>Monitor system and network health, proactively identifying and resolving issues to minimize disruptions.</li><li>Collaborate with cross-functional teams to ensure infrastructure supports business needs and application demands.</li><li>Provide technical leadership on assigned projects and assist junior team members with troubleshooting and guidance.</li><li>Ensure documentation of infrastructure systems, procedures, and configurations is accurate and up to date.</li><li>Monitor and manage the IT ticketing system, ensuring timely resolution and accurate documentation.</li><li>Support virtualized environments using Citrix, Azure, VMware, and Hyper-V.</li><li>Administer Windows 11 and Microsoft 365, ensuring smooth system operations.</li><li>Manage Active Directory and Group Policy Objects (GPO) to control user access and security settings.</li><li>Perform maintenance, upgrades, and troubleshooting on Windows Server.</li><li>Assist in strengthening network security, including user access management and threat mitigation. </li></ul>

Sr. Software Engineer Robert Half is searching for a Sr. Software Engineer to support a construction company based in Seattle, WA. This Sr. Software Engineer will be responsible for supporting backend development and maintenance of current integrations. This position is a 12 month contract with potential to extend that is Hybrid (2 days onsite) in Seattle. Apply today! Job Details: Schedule: Monday – Friday, Core business hoursLocation: Hybrid (2 days onsite)Duration: 12 month contract Job Duties:<ul><li>Full lifecycle application development, with bias towards agile development.</li><li>Designs, codes, and debugs applications in various software languages.</li><li>Conducts software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, and software reliability analysis.</li><li>Conducts software testing, quality assurance, performance tuning, improvement, balancing, usability, and automation.</li><li>Supports, maintains, and documents software functionality.</li><li>Integrates software with existing systems.</li><li>Evaluate and identify new technologies for implementation.</li><li>Project Planning and Project Management.</li><li>Implements localization or globalization of software.</li></ul>

Operations Support Specialist Operations Support Specialist – Gaming Development LabWe are seeking an Operations Support Specialist to maintain and support the development environment for gaming systems. This role requires a self-sufficient problem solver who can prioritize tasks, troubleshoot issues, document processes, and communicate effectively. Work Location: On-site in Redmond, WA, 5 days a week Key Responsibilities<ul><li>DRI (Designated Responsible Individual) – Work independently, scope simple projects, and set priorities for other team members. This role includes an on-call requirement and requires strong communication and documentation skills.</li><li>Incident Management & Support – Monitor and triage support requests, engage with customers professionally, troubleshoot IT infrastructure issues, document resolutions, and ensure SLAs are met.</li><li>Infrastructure Deployment & Maintenance – Deploy, configure, relocate, and decommission hardware (servers, racks, cabling). Perform system administration using PowerShell and ensure security compliance. Conduct routine lab checks for infrastructure issues.</li><li>Asset & Inventory Management – Track and update hardware inventory, manage asset lifecycle (renames, relocations, decommissions), and ensure metadata accuracy.</li></ul>