We are offering an exciting opportunity for a Help Desk Analyst I in the banking industry. The location of the job is in Waterbury, Connecticut. This role involves a variety of tasks including processing tech support requests, managing software platforms, and maintaining computers.
Responsibilities:
• Providing technical support to staff, faculty, and students on a variety of software platforms
• Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries
• Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume
• Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary
• Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours
• Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required
• Managing Antivirus software and assisting users with application usage and hardware troubleshooting
• Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces
• Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary
• Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements
• Adhering to all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities
• Assuming other responsibilities as reasonably requested by staff, faculty, and students
• Traveling between Campus and downtown Waterbury locations as needed
• Applicant must possess at least one year of experience as a Help Desk Analyst.
• Must have a strong background in Basic Troubleshooting.
• Proficiency in Password Reset procedures is required.
• Previous experience in a Call Center Customer Service role is desirable.
• Ability to communicate effectively and professionally with all levels of an organization.
• Demonstrated problem-solving skills and the ability to manage multiple tasks simultaneously.
• Capable of working individually as well as part of a team.
• Possess a customer-oriented mindset with a focus on providing prompt and efficient service.
• Familiarity with common software and hardware used in office environments.
• Comfortable working in a fast-paced, high-stress environment with the ability to maintain composure and professionalism.
• Excellent written and verbal communication skills.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Robert Half’s Terms of Use.