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8 results for Customer Experience Specialist in Tampa, FL

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We are seeking a Customer Service Representative for our local government team based in Tampa, Florida. The main function of this role is to manage customer inquiries, keep precise records, and process applications promptly and efficiently. You will be offering support to all departments, ensuring seamless workflow and customer satisfaction. This role provides a contract to permanent employment opportunity.

Responsibilities:
- Manage incoming mail and emails, sorting, and scanning them to determine the necessary action.
- Use various databases such as Florida Department of Motor Vehicles, Official Records, and LexisNexis to verify and determine homestead exemptions.
- Address customer inquiries related to property ownership transfer, property tax exemptions, eligibility, and compliance. Escalate complex issues to higher level staff as necessary.
- Enter, update, and file information and documentation such as building permits, appraiser notes, and agricultural applications into related computer software, applications, and databases.
- Answer customer queries for information such as qualifications, retaining exemptions, loss of exemptions, exemption corrections, and homestead tax liens. This can be via telephone, mail or in-person.
- Assist all departments, divisions, sections, and areas of the agency as needed.
- Carry out standard mathematical and geometrical computations used in property valuation.
- Represent the agency in a detail oriented and courteous manner.
- Oversee and order supplies and office equipment.
- Reconcile monies received for data and file records requests.

• Experience in answering inbound calls in a detail oriented and courteous manner.
• Proven track record of providing excellent customer service in a call center environment.
• Strong customer service skills with a focus on delivering high-quality assistance.
• Ability to perform accurate and efficient data entry tasks.
• Capability to handle email correspondence with citizens, responding in a timely and detail oriented manner.
• Experience in managing both inbound and outbound calls efficiently.
• Proficiency in Microsoft Excel, including data input, spreadsheet management, and basic formula application.
• Skilled in Microsoft Word with the ability to create, edit, and format documents as needed.
• Experience in order entry, ensuring accuracy and speed in processing customer requests.
• Ability to schedule appointments effectively, managing time and resources efficiently.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

8 results for Customer Experience Specialist in Tampa, FL

Customer Service Representative We are seeking a Customer Service Representative for our local government team based in Tampa, Florida. The main function of this role is to manage customer inquiries, keep precise records, and process applications promptly and efficiently. You will be offering support to all departments, ensuring seamless workflow and customer satisfaction. This role provides a contract to permanent employment opportunity. Responsibilities: - Manage incoming mail and emails, sorting, and scanning them to determine the necessary action. - Use various databases such as Florida Department of Motor Vehicles, Official Records, and LexisNexis to verify and determine homestead exemptions. - Address customer inquiries related to property ownership transfer, property tax exemptions, eligibility, and compliance. Escalate complex issues to higher level staff as necessary. - Enter, update, and file information and documentation such as building permits, appraiser notes, and agricultural applications into related computer software, applications, and databases. - Answer customer queries for information such as qualifications, retaining exemptions, loss of exemptions, exemption corrections, and homestead tax liens. This can be via telephone, mail or in-person. - Assist all departments, divisions, sections, and areas of the agency as needed. - Carry out standard mathematical and geometrical computations used in property valuation. - Represent the agency in a detail oriented and courteous manner. - Oversee and order supplies and office equipment. - Reconcile monies received for data and file records requests.

Cash Application Specialist We are seeking a detail-oriented Accounts Receivable Specialist to manage B2B collections, cash applications, and account reconciliations. This role primarily involves emailing customers to retrieve payments, matching credits from vendors, and maintaining accurate financial records.Key Responsibilities:<ul><li>Handle B2B collections with minimal phone contact, primarily through email.</li><li>Perform reconciliations and match vendor credits to ensure accurate cash applications.</li><li>Review and evaluate accounts for order release decisions.</li><li>Utilize Excel for reporting and analysis (pivot tables preferred but training available).</li><li>Monitor past-due accounts and follow up with customers on outstanding balances.</li><li>Generate and analyze weekly aging reports in Excel.</li></ul>Qualifications:<ul><li>Experience in B2B collections, cash applications, and reconciliations.</li><li>Intermediate Excel skills (pivot tables preferred but not required).</li><li>Strong attention to detail and organizational skills.</li><li>Customer service-oriented mindset with excellent communication skills.</li><li>Ability to manage a portfolio of 500 accounts, with 100-150 past-due accounts needing review.</li></ul>If you're detail-oriented and enjoy working in a customer service-driven collections role, we’d love to hear from you!

Event Planner Intermediate <ul><li>Position: Event Planner (Contract)</li><li>Location: 10410 Highland Manor Drive, Tampa, Florida, 33610, United States</li><li>Type: 100% ONSITE </li><li>Hourly Pay: $26- $28 /per hour</li></ul>Job Description: <ol><li>Ability to plan events that can range from 10 to 500 people, with various degrees of complexity.</li><li>Monitor/manage the project including; creation of project plans and budgets (prepare, manage & reconcile).</li><li>Ability to lead team working on an event and direct many facets at one time.</li><li>Collaborate and interact effectively with Firm’s senior management, middle management and customers.</li><li>Provide strategic input and recommendations to business group on event development.</li><li>Maintain partnering relationships with internal business partners such as Food Services, Conference -Services, Audio Visual, Security and Facilities.</li><li>Manage all aspects of events including but not limited to: internal consulting, concept proposal development, site selection via RFP process, vendor negotiation, contract administration (including controlling risks associated with attrition and cancellation), hotel management, air/ground travel, total logistics coordination (menus, setup, decor, audio visual), creative writing for invitation, input on graphic design and website development, printing, registration management, coordination of speakers, giveaways, entertainment, activities, and travel staff.</li></ol> Role and Responsibilities: Corporate Meeting Coordinator manages the front desk, provides light meeting planning support, assists clients with meeting needs, such as room assignments, printing of name badges, etc. Job Description:• Cover reception desk essential functions; answering telephone calls, and returning emails promptly- within four hours or by the end of day• Stand, Greet and direct clients when they arrive to the conference center• Walk and inspect conference set up• Detail pop up/small meetings as directed• Assist Meeting Planner with high level meetings (right hand of the planner, buddy system)• Interact with Central Reservation (internal meeting booking department), porters, audio visual and catering• Submit facilities requests as directed by Planner• Support Meeting Planning Managers, Meeting Specialists and other managers• High touch approach, customer service focus• Perform any other job related duties as assigned• Handle all conference center guest room blocks, where it applies• Manage space issues, escalate unresolved issues to the Lead Planner Adhere to conference center SOP’s Qualification:• Two years hospitality experience in 5 Star Hotels, Event Planning and Food & Beverage with high touch customer service• Ability to follow written and/or verbal instructions• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodations• Ability to effectively deal with internal and external

Collections Specialist We are seeking a B2B Collections Specialist to join our dynamic team in the Manufacturing industry, based in Riverview, Florida. As a Collections Specialist, your primary focus will be to manage the collections process, maintain customer records, and handle high volumes of invoices. This role offers a contract to permanent employment opportunity. Responsibilities:• Manage a large portfolio of customer accounts, ensuring all collections processes are followed• Handle high volume collections, maintaining accuracy and efficiency• Proactively reach out to clients who are 0-120 days past due via calls and emails• Administer billing functions and handle inbound calls as required• Perform claim administration and accounts receivable tasks• Ensure accuracy and completeness of all customer credit records• Maintain a flexible work schedule between 7:30-5, with variations in lunch timings.

Senior Digital Marketing Specialist – Paid Search We are seeking a Senior Digital Marketing Specialist – Paid Search to join our team located in Clearwater, Florida, 33765, United States. In this role, you will play a crucial part in designing, implementing, and refining Google Ads campaigns for our clients in the dental industry. You will use data to generate insights, manage a portfolio of clients, and collaborate closely with internal teams to align campaigns with client objectives. Responsibilities: • Develop, implement, and manage Google Ads campaigns, effectively managing budgets. • Work with internal teams such as the Account Management and creative team to communicate campaign results and suggest strategies. • Lead campaign strategy and management, including the analysis and refinement of targeting, bidding strategies, and ad copy to meet client KPIs. • Conduct comprehensive keyword research and analysis to identify opportunities for campaign improvement. • Monitor and analyze campaign performance metrics to identify trends and insights that can be acted upon. • Conduct A/B testing on ad creatives, landing pages, and bidding strategies to optimize performance. • Collaborate with the creative team to create high-performing ad copy and visuals. • Generate detailed performance reports and present findings to internal stakeholders and clients. • Stay updated on industry trends, Google Ads updates, and emerging technologies. • Identify opportunities to expand campaigns or introduce new strategies based on data insights. • Provide guidance and mentorship to entry level team members in paid search best practices.

Accounts Payable Specialist We are offering a contract to permanent employment opportunity for an Accounts Payable Specialist in Tampa, Florida. As an integral part of our team, you will manage a high volume of accounts payable tasks, maintain precise customer records, and collaborate with various departments to ensure efficient and accurate financial operations. Responsibilities: • Accurately process customer credit applications and maintain precise records of these transactions. • Manage multiple vendor accounts in compliance with our company policies and procedures. • Validate purchase orders and inventory receipts, collaborating closely with the Procurement Department to resolve any discrepancies. • Maintain and organize accounts payable records in a cloud-based, paperless environment. • Collaborate directly with the Accounts Payable Lead to assist with team deadlines, ad-hoc reporting, analyzing data, staff training, and special projects. • Be responsible for full cycle accounts payable processing: high volume invoice processing, including validating charges, general ledger, intercompany, and multi-location allocation coding. • Review vendor statements and complete monthly excel-based reconciliations. • Maintain vendor W-9’s, contracts, and certificates of insurance. • Assist with month-end close deadlines with direct knowledge of accruals, continuously looking for process improvements to increase efficiency. • Work with multi-level approvers to ensure that invoices are approved in a timely manner using a threshold delegation threshold matrix.

Accounts Payable Lead We are offering an exciting opportunity for an Accounts Payable Lead based in Tampa, Florida. In this role, the successful candidate will be responsible for overseeing the processing of customer credit applications, maintaining accurate records, and resolving customer inquiries. This position is crucial in our team's efforts to monitor customer accounts and take appropriate actions. Responsibilities include: • Addressing and resolving customer inquiries in a timely and effective manner• Monitoring customer accounts and taking necessary actions when required• Leading a team of permanent Accounts Payable Specialists• Implementing and managing accounting software systems• Training and developing the team to ensure continuous growth and improvement• Ensuring compliance with accrual accounting principles• Handling account coding accurately and proficiently• Managing high-volume, multi-location accounting functions. This is a permanent position that will pay up to $80,000 depending upon experience. Please apply to Jane Gearhart if interested!

Receptionist We are in search of a detail-oriented Receptionist to join our team in Sarasota, Florida, United States. In this role, you will be the first point of contact for our clients and staff, manage office supplies, handle inquiries over the phone, and assist in administrative duties to support the smooth running of our office. Responsibilities: • Acting as the first point of contact by welcoming and directing guests who visit the office.• Handling inbound phone calls, taking detailed notes, and directing them to the appropriate personnel.• Ensuring accurate and timely entry and processing of invoices into the system.• Managing and maintaining office inventory by placing orders for office supplies as and when required.• Processing expense reports and ensuring all expenses are accounted for and approved.• Providing general administrative support to ensure efficient operation of the office.

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8 results for Customer Experience Specialist in Tampa, FL

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