24 results for Call Center Specialist in Washington, DC

Customer Service Representative Robert Half has a fantastic career opportunity for a Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Fairfax, Virginia region and is a short-term contract employment opportunity. Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service. Can start asap

Customer Service Representative We are offering a short-term contract employment opportunity for a Customer Service Representative located in Manassas, Virginia. This role is based in a business casual office environment with an open parking lot. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. Your main task will be to handle guest cards, make phone calls, send texts through our property management software, and schedule property tours. Responsibilities• Handle guest cards and ensure all are contacted for property tours• Proactively make phone calls and send texts to customers via our property management software• Understand customer availability and preferences to schedule property tours• Maintain accurate customer records and monitor their accounts• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner• Utilize Microsoft Office Suite for data entry and other tasks• Correspond with customers via email, maintaining a detail-oriented tone and providing accurate information• Balance inbound and outbound calls, providing exceptional customer service in all interactions• Utilize your excellent typing skills to ensure efficient communication and record keeping• Schedule appointments, ensuring all parties are informed and available.

Customer Service Representative I We are in search of a diligent Customer Service Representative I with open availability to join our team in Baltimore, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience. Are you seeking an alternate schedule, second shifts, or perhaps nights and weekends? Then this may me the job for you! If selected for this amazing opportunity, there are around the clock hours with potential to earn time and a half! Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle.• Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal.• Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity.• Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets.• Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency.• Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances.• Schedule administrative hearings required to resolve disputes regarding impounded vehicles.• Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests.• Use office software to maintain and manage customer data effectively.• Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Customer Service Representative I We are in search of a diligent Customer Service Representative I to join our team in BALTIMORE, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience in our industry. Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle. • Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal. • Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity. • Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets. • Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency. • Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances. • Schedule administrative hearings required to resolve disputes regarding impounded vehicles. • Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests. • Use office software to maintain and manage customer data effectively. • Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Customer Service Representative I We are providing an opportunity for a Customer Service Representative I in the city of Baltimore, Maryland. The role is primarily within the industry of customer service, where the detail-oriented individual will handle inquiries from customers regarding vehicle impoundment. The workplace is dynamic and fast-paced, and this opportunity offers a short-term contract employment. Responsibilities: • Responding to customer inquiries through phone and in-person interactions, particularly those whose vehicles have been impounded. • Providing detailed information to customers to facilitate the return, auction, or disposal of impounded vehicles. • Informing customers about necessary procedures and documents for releasing or signing over vehicles to the city. • Carefully reviewing official forms such as police reports, towing receipts, and inventory control forms for completeness and consistency. • Evaluating customer documents like vehicle registration, driver’s license, and insurance coverage for validity. • Determining required documentation and procedures based on specific vehicle impoundment circumstances. • Accessing information from the Department of Motor Vehicle database to check for existing liens on the vehicle or outstanding parking or moving violation tickets. • Scheduling administrative hearings to resolve disputes regarding impounded vehicles. • Performing related work as needed, ensuring superior customer service at all times.

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Centreville, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Collections specialist We are offering a contract employment opportunity for a Collections Specialist in Fairfax, Virginia. This role is primarily focused on supporting our team in the area of customer service and collections,. If you want to learn collections this entry level position is ideal for you.Responsibilities:• Handle customer service inquiries and resolve issues efficiently• Follow up with customers regarding overdue payments through phone calls and emails• Update customer account information accurately and promptly• Send out notifications concerning delinquent payments via email, voicemail, and mail• Utilize Microsoft Office Suite to perform data entry tasks and manage customer records• Learn and adapt to our office setting and its requirements• Maintain open communication with customers and team members, demonstrating good communication skills• Support the team in handling multiple phone calls and data entry tasks in a fast-paced environment• Assist in data entry tasks and final document preparation• Employ your customer service and collections skills to enhance our operations.

Client Account Specialist Client Account Specialist ~Law Firm Washington, D.C. $100k, great benefits, excellent work-life balance! My client is a well-established Global Law Firm located in downtown Washington, D.C. with a newly created role for a Client Account Specialist to join the Billing Department. The Client Account Specialist will report directly to the Director of Billing and will be tasked with preparing and monitoring client invoices and overseeing Attorney electronic billing for the D.C. Office. The Client Account Specialist must have strong communication skills and experience working in a Law Firm. The Client Account Specialist will be responsible for the following duties: · Maintain a thorough knowledge of client terms, discount arrangements, lawyer and client preferences while managing the complete billing process for assigned billing responsible attorneys· All electronic billing for the D.C. office, including submitting invoices via websites · Produce firm standard billing proformas for review by billing responsible attorneys each month· Edit and finalize invoices based on instructions provided by the billing responsible attorneys and client guidelines· Respond to information requests from lawyers, clients and staff related to client billings· Monitor invoices submitted through the various e-billing hubs to ensure submission· Follow-up with billing responsible attorneys to ensure timely processing of bills· Research proformas or billing-related inquiries· Produce monthly statements for outstanding invoices and send same to clients All interested candidates in this Client Account Specialist role and permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Receptionist We are in the process of recruiting a Receptionist for our law firm client based in Vienna, Virginia. In this role, you will be a crucial part of our team, managing the front desk, handling client communication, and maintaining an organized work environment. Responsibilities:• Efficiently manage incoming calls using a multi-line call center and provide necessary information• Greet and oversee visitors, ensuring they sign in and directing them to the relevant party• Maintain an updated Sign In/Out Log for team members, keeping track of their locations• Coordinate meeting logistics, including organizing luncheons• Process and distribute incoming deliveries, ensuring accurate email notifications• Assist with marketing tasks as needed (including using social media)• Handle additional clerical tasks such as copying, collating, and data entry• Uphold the confidentiality of all client and company matters, ensuring no inappropriate discussions in public areas• Participate in team efforts, lending a hand with overflow work when available• Regularly check and manage the docketing calendar, forwarding notices to the relevant parties• Maintain a regular work schedule, understanding the importance of punctuality and reliability. For immediate and confidential consideration, please submit resumes directly to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

Billing Cooridnator Senior Billing Specialist ~Law Firm Washington, D.C. hybrid $100k, great benefits, excellent work-life balance! My client is a well-established Law Firm located in downtown Washington, D.C. with a need for a Senior Billing Specialist. The Senior Billing Specialist will report directly to the Billing Manager and will be tasked with preparing client invoices, reconciling accounts, processing ebilling, and assisting with collections and accounts receivables. The Billing Specialist with 3E experience are highly encouraged to apply. The Senior Billing Specialist will be responsible for the following duties: • Prepare and distribute weekly, quarterly, and year-end reports for clients in 3E • Apply firm and client-specific billing guidelines, ensure matter engagement letter compliance • Effectively interact and communicate with attorneys, secretaries, and clients in a decentralized billing environment. • Manage client invoicing and regular collections activities including the generation of Accounts Receivable reports monthly and reconciliations • Assist with reviewing and verifying the accuracy of billing and supporting documentation as required • Research and respond to inquiries regarding billing issues and problems • Create new billing formats as needed• Preparing Electronic billing, assisting with maintaining the ebilling hub All interested candidates in this Senior Billing Specialist and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. Requirements: 3 + years’ experience in legal billing 3E software Proficient in MS Office Excellent analytical skills Law firm experience All interested candidates in this Senior Billing Specialist and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

On Call Receptionist We are offering a contract for an On-Call Receptionist. role based in McLean, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Schedule appointments and meetings, coordinating with various departments to ensure smooth operations.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.

Account Administrator A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support

Receptionist We are offering a contract for a receptionist role based in Manassas, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Occasionally assist in warehouse operations, including packing and labeling small boxes.

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in the healthcare industry, specifically within hospitals and social assistance. The role will be based in Silver Spring, Maryland, United States. As a Front Desk Coordinator, you will be the primary point of contact for our clients and staff, managing incoming calls, providing administrative support, and ensuring a smooth operation of our front office. Responsibilities: • Manage incoming calls, ensuring callers are directed to the appropriate staff member • Provide exceptional customer service to all clients and visitors • Utilize Microsoft Word, Excel, and Outlook for data entry and administrative tasks • Handle conflict resolution as needed in a detail oriented manner • Assist with office coordination duties, including organizing files and distributing mail • Provide concierge services to guests, greeting them and directing them as necessary • Ensure all administrative tasks are completed in a timely and efficient manner • Maintain a detail oriented and pleasant demeanor when interacting with clients and staff over the phone • Use your strong interpersonal skills to foster positive relationships with clients and staff • Monitor and update customer records as necessary.

Overnight Receptionist We are actively seeking an OVERNIGHT Receptionist to join our team based in Reston, Virginia. This role offers a short-term contract employment opportunity. As an Overnight Receptionist, you will be the initial point of contact providing exceptional customer service and handling various administrative tasks. This role involves front desk duties within the industry. ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages• Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Overnight Receptionist We are offering a short-term contract employment opportunity for an Overnight Receptionist. You must be willing to work night shift. This position is based in Arlington, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Receptionist We are offering a short-term contract employment opportunity for a Receptionist in Chantilly, Virginia. This role involves front desk duties within the industry. The Receptionist will be the first point of contact for the organization and will play a crucial role in ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages • Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Support organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Part Time Receptionist We are offering a short-term contract employment opportunity for a Part Time Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

General Clerk III We are providing a short term contract employment opportunity in BALTIMORE, Maryland, for a General Clerk III. This role lies at the intersection of Administrative Assistance and Customer Service in the industry. You will play a key role in our Liens department, providing essential office support and ensuring the smooth running of our operations. Responsibilities: • Prioritize and organize files to ensure efficient retrieval and usage • Deliver high-quality customer service by addressing and resolving customer inquiries • Manage shipping functions to ensure timely dispatch and receipt of documents • Accurately process data entries to maintain up-to-date records • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to carry out various administrative tasks • Schedule appointments and coordinate meetings to optimize workflow • Scan documents and records for digital storage and easy access • Assist with other administrative tasks as needed to support the team.

Overnight Receptionist This Overnight Receptionist position might be right for you! Apply now with Robert Half. If you are articulate and highly skilled, you may be the candidate this prominent company is looking for. This position will be a great fit for you if are looking for a temporary position and is willing to work night shifts and be flexible. This short-term contract / temporary Overnight Receptionist position is a terrific opportunity and is based in the McLean, Virginia area. Your responsibilities in this role - Handle and route all incoming phone calls - Submit orders for office and kitchen supplies - Manage various office files and provide general office filing support - Oversee various office files and provide general office filing support - Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks - Receive, review, and distribute incoming mail according to specified procedures - Create a welcoming environment for visitors - Wield strong prioritization skills and a sense of urgency

Corporate Associate We are in search of an Attorney/Lawyer to join our team in BALTIMORE, Maryland. The successful candidate will be involved in a range of tasks including legal representation for homebuilders and developers, document preparation and filing, contract review, and legal research. This is a hybrid opportunity for an established firm and a highly collaborative team! 2+ years of experience required to be considered. Responsibilities:• Act as a legal representative for homebuilders and developers, specifically regarding homeowner, condominium, and community associations.• Handle the preparation, recording, and filing of organizational documents including Declarations, Bylaws, Articles of Incorporation, Rules and Regulations, and more.• Conduct thorough reviews of existing homeowner, condominium, and community association documents, and prepare recommendations for beneficial modifications.• Review and analyze contract provisions related to homeowner, condominium, and community associations.• Draft, finalize, and distribute retail sales disclosure packages and addenda, including those required by the HOA or Condominium Acts.• Maintain up-to-date knowledge of statutes affecting homeowner, condominium, and community associations, perform legal research as needed, and advise clients on related issues.• Prepare, record, and analyze declarations pertaining to deferred water and sewer charges or front foot benefit charges.• Demonstrate strong writing skills, including the ability to draft contracts and legal documents in a clear and concise manner.• Exhibit strong organizational skills necessary for tracking and maintaining multiple ongoing tasks for various projects.• Utilize strong interpersonal skills to communicate with a diverse group of clients, attorneys, and staff and provide information with ordinary courtesy and tact.

Front Desk Coordinator We are offering a short term contract employment opportunity for a Front Desk Coordinator in Arlington, Virginia. This role involves managing front desk operations and facility services within our industry. The Front Desk Coordinator will also be responsible for organizing spaces, coordinating meetings and events, and providing a responsive and efficient customer service experience. Responsibilities: • Coordinate and manage front desk operations to ensure smooth daily operations • Handle incoming phone calls, providing prompt and helpful responses • Coordinate meetings and events, ensuring all logistical requirements are met • Organize workspaces and manage the overall space to maintain a productive and efficient environment • Provide facility service coordination, addressing any issues promptly and effectively • Engage in receptionist duties, providing a detail oriented and welcoming first point of contact for visitors and clients.

Credit and Collections Supervisor We are looking for a Credit/Collections Supervisor to become an integral part of our team in BELTSVILLE, Maryland. This is a direct-hire position that sits on site full-time Monday-Friday. In this role, you will be tasked with overseeing our credit and collections procedures, maintaining customer credit records, and ensuring the timely payment of outstanding invoices. Please reach out to Cody Marshall at Robert Half to learn more. Responsibilities:• Oversee the credit and collections process, ensuring procedures are followed to optimize cash flow• Establish credit limits for new and existing customers through risk assessment and financial analysis• Review customer orders daily, making decisions to release or hold based on credit limits and collections• Take charge of the collections process, ensuring the timely payment of outstanding invoices• Handle customer billing issues and disputes swiftly and effectively, taking responsibility for the resolution process• Regularly generate reports on key credit and collections metrics, analyzing the data for trends and making recommendations for improvement• Foster relationships with financing companies, monitoring credit usage and providing internal user support• Maintain quarterly financing reporting, providing insightful analysis to upper management• Collaborate effectively with various internal and external stakeholders.

Receptionist A CPA firm in Timonium, MD is seeking a personable and organized Receptionist to join their team! The primary job duties in this role include answering the phones, greet guests at front door, typing correspondence, scanning, proofreading some financial statements, ordering and maintaining office supplies, taking service calls, general administrative functions as needed. Free parking onsite!