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48 results for Customer Experience Specialist in Washington, DC

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We are in the search for a Customer Success Specialist to join our team in the Medical Devices industry, located in BALTIMORE, Maryland. As a Customer Success Specialist, your primary function will be to handle customer inquiries, process applications, and maintain accurate records. This role also involves closely monitoring customer accounts and taking necessary actions.

Responsibilities:
• Efficiently handle high volume inbound calls from customers and caregivers
• Accurately process customer orders and reorders
• Maintain and verify customer demographics, contact information, and physician details
• Confirm monthly doctor prescriptions and supply amounts for recurring customers
• Handle return orders and resolve customer inquiries promptly
• Ensure accuracy in documentation and data entry tasks
• Use basic to intermediate computer skills to manage customer accounts
• Employ knowledge of basic medical terminology in customer communication
• Provide bilingual customer service in Spanish when required
• Verify medical insurance details of customers.

• Minimum of 1 year experience in a customer success role.
• Proven proficiency in customer service.
• Demonstrable experience in data entry tasks.
• Familiarity with basic medical terminology.
• Fluent in Spanish language to communicate effectively with diverse customer base.
• Experience in order entry processes.
• Previous experience in a call center customer service environment.
• Ability to verify medical insurance information accurately and efficiently.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

48 results for Customer Experience Specialist in Washington, DC

Customer Success Specialist We are in the search for a Customer Success Specialist to join our team in the Medical Devices industry, located in BALTIMORE, Maryland. As a Customer Success Specialist, your primary function will be to handle customer inquiries, process applications, and maintain accurate records. This role also involves closely monitoring customer accounts and taking necessary actions. Responsibilities: • Efficiently handle high volume inbound calls from customers and caregivers • Accurately process customer orders and reorders • Maintain and verify customer demographics, contact information, and physician details • Confirm monthly doctor prescriptions and supply amounts for recurring customers • Handle return orders and resolve customer inquiries promptly • Ensure accuracy in documentation and data entry tasks • Use basic to intermediate computer skills to manage customer accounts • Employ knowledge of basic medical terminology in customer communication • Provide bilingual customer service in Spanish when required • Verify medical insurance details of customers.

Collections specialist We are offering a contract employment opportunity for a Collections Specialist in Fairfax, Virginia. This role is primarily focused on supporting our team in the area of customer service and collections,. If you want to learn collections this entry level position is ideal for you.Responsibilities:• Handle customer service inquiries and resolve issues efficiently• Follow up with customers regarding overdue payments through phone calls and emails• Update customer account information accurately and promptly• Send out notifications concerning delinquent payments via email, voicemail, and mail• Utilize Microsoft Office Suite to perform data entry tasks and manage customer records• Learn and adapt to our office setting and its requirements• Maintain open communication with customers and team members, demonstrating good communication skills• Support the team in handling multiple phone calls and data entry tasks in a fast-paced environment• Assist in data entry tasks and final document preparation• Employ your customer service and collections skills to enhance our operations.

Customer Service Representative Robert Half has a fantastic career opportunity for a Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Fairfax, Virginia region and is a short-term contract employment opportunity. Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service. Can start asap

Customer Service Representative I We are offering a contract employment opportunity for a Customer Service Representative I in Baltimore, Maryland. This role operates within the Local Government industry, requiring you to travel to multiple sites. As a Customer Service Representative I, your key responsibilities will include handling clerical tasks, ensuring efficient data entry, and providing exceptional customer service in the health care sector. Responsibilities: • Ensuring efficient and accurate data entry tasks• Providing excellent customer service to all clients• Traveling to various sites as part of the role• Assisting with clerical work as required• Actively participating in the health care sector• Responding promptly and efficiently to customer inquiries• Monitoring and managing customer accounts when necessary.

Customer Service Representative We are seeking a Customer Service Representative for our location in McLean, Virginia. The position is a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry and is on-site.Responsibilities: • Efficiently handle customer inquiries and resolve issues.• Process customer credit applications with precision.• Update and maintain accurate customer credit records.• Monitor customer accounts and take appropriate actions.• Follow up with customers regarding past due payments through phone calls and emails.• Send reminders to customers about delinquent payments via email, voicemail, and mail.• Perform data entry tasks to update customer accounts.• Collaborate with the mortgage division, applying prior collections or banking experience as needed.• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.

Customer Service Representative We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! This position is based in Centreville, Virginia and is fully on-site.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:• Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction• Utilize various computer systems and applications to gather necessary information efficiently• Collaborate with team members and other departments to resolve complex customer issues• Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns• Accurately document customer interactions and update customer accounts in the system• Stay up-to-date on product knowledge, industry trends, and company policies• Meet performance metrics and quality standards set by the company• Handle a high volume of inbound calls with a positive attitude• Assist customers by providing product information and offering solutions to ensure customer satisfaction• Process customer applications and maintain accurate customer records.

Customer Service Representative Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Manassas, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li> Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Client Service Representative Job Summary:We are seeking a highly motivated and dedicated Customer Service Representative for a client in Owings Mills, MD. This is a direct-hire position. The ideal candidate will be responsible for providing exceptional support to our business clients, ensuring their needs are met promptly and efficiently. This role will involve managing and resolving inquiries, processing orders, troubleshooting issues, and maintaining strong relationships with commercial clients. A successful candidate will have excellent communication skills, problem-solving abilities, and a passion for customer service. Key Responsibilities:<ul><li>Client Support: Serve as the primary point of contact for commercial accounts, responding to inquiries via phone, email, or chat in a timely and professional manner.</li><li>Order Management: Process and track customer orders, ensuring timely delivery and accuracy. Work with internal teams to resolve order discrepancies or delays.</li><li>Issue Resolution: Handle and resolve customer complaints and issues in a professional manner, ensuring customer satisfaction. Escalate unresolved issues to appropriate departments when necessary.</li><li>Account Maintenance: Update and maintain accurate client information, including billing, contact details, and service requests in the customer database.</li><li>Product Knowledge: Maintain an in-depth understanding of the company’s products and services to provide accurate information and recommendations to clients.</li><li>Relationship Building: Foster long-term relationships with commercial clients, proactively reaching out to ensure satisfaction and encourage retention.</li><li>Collaboration: Work closely with sales, operations, and other internal teams to ensure seamless service delivery and client satisfaction.</li><li>Reporting: Track customer service metrics, and provide reports on trends, issues, and feedback for continuous improvement.</li></ul>

Customer Service Representative We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Manage and place incoming telephone calls • Offer friendly, accurate customer service in a timely fashion comprehensive knowledge of email

Customer Service Representative We are in need of a Customer Service Representative based in Washington, District of Columbia. Our industry is primarily focused on customer interaction, specifically with individuals on the housing waitlist. As a Customer Service Representative, you will be handling physical documents, updating our database, and performing various clerical admin duties. This role offers a short term contract employment opportunity. Responsibilities: • Engage in interactions with customers who are on the housing waitlist or seeking to apply for it. • Handle the collection of physical documents from customers. • Update the company database with accurate customer information. • Perform scanning and filing tasks to maintain organized records. • Carry out clerical admin duties to support the smooth running of operations. • Utilize Microsoft Excel and Microsoft Word for data entry and document creation. • Provide excellent customer service by answering inbound calls and addressing customer inquiries.

Client Account Specialist Client Account Specialist ~Law Firm Washington, D.C. $100k, great benefits, excellent work-life balance! My client is a well-established Global Law Firm located in downtown Washington, D.C. with a newly created role for a Client Account Specialist to join the Billing Department. The Client Account Specialist will report directly to the Director of Billing and will be tasked with preparing and monitoring client invoices and overseeing Attorney electronic billing for the D.C. Office. The Client Account Specialist must have strong communication skills and experience working in a Law Firm. The Client Account Specialist will be responsible for the following duties: · Maintain a thorough knowledge of client terms, discount arrangements, lawyer and client preferences while managing the complete billing process for assigned billing responsible attorneys· All electronic billing for the D.C. office, including submitting invoices via websites · Produce firm standard billing proformas for review by billing responsible attorneys each month· Edit and finalize invoices based on instructions provided by the billing responsible attorneys and client guidelines· Respond to information requests from lawyers, clients and staff related to client billings· Monitor invoices submitted through the various e-billing hubs to ensure submission· Follow-up with billing responsible attorneys to ensure timely processing of bills· Research proformas or billing-related inquiries· Produce monthly statements for outstanding invoices and send same to clients All interested candidates in this Client Account Specialist role and permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Overnight Receptionist We are actively seeking an Overnight Receptionist to join our team based in Reston, Virginia. This role offers a short-term contract employment opportunity. and is on-site As an Overnight Receptionist, you will be the initial point of contact providing exceptional customer service and handling various administrative tasks. This role involves front desk duties within the industry. ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages• Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Front Desk Coordinator We are in search of a Front Desk Coordinator based in Herndon, Virginia. The role involves a variety of administrative tasks in a bustling workplace environment. This opportunity offers a short-term contract employment. Responsibilities:• Offer concierge services, ensuring customer inquiries are resolved efficiently.• Maintain a multi-line phone system, handling all incoming calls professionally.• Manage the entry log, ensuring all visitors receive badges and are properly registered.• Provide administrative assistance, including data entry and file organization.• Utilize Microsoft Office Suite (Excel, Outlook, Word) for various tasks.• Maintain a high level of customer service, fostering positive relationships with all visitors.• Uphold building security procedures to ensure a safe and secure environment.

Digital Marketing Specialist Robert Half's client operates in the telecommunications and broadband services industry and is seeking a strategic and detail-oriented Marketing Coordinator to support the execution and planning of marketing initiatives across various channels. This role will assist with marketing strategy, campaign execution, creative development, ad placements, database segmentation, and media planning. The ideal candidate should have a strong understanding of both traditional and digital marketing and possess hands-on experience with social media platforms.Key Responsibilities:<ul><li>Assist in the execution and development of marketing strategies across multiple platforms.</li><li>Support creative development for campaigns, including advertising, branding, and promotional materials.</li><li>Oversee and manage database segmentation for targeted marketing efforts.</li><li>Coordinate and track upsell initiatives and direct mail campaigns to drive customer engagement.</li><li>Manage and maintain the marketing and event calendar, ensuring alignment with business objectives.</li><li>Plan and execute special events and trade shows, leading logistical efforts and promotional strategies.</li><li>Support media planning and campaign execution, collaborating with internal teams and external agencies.</li><li>Monitor and analyze sales data and campaign performance, providing actionable insights.</li><li>Maintain and update social media accounts, ensuring brand consistency and engagement.</li><li>Assist with content creation, email marketing, and other digital marketing initiatives.</li><li>Work closely with stakeholders to ensure marketing efforts align with overall company goals.</li></ul>

Receptionist We are seeking a Receptionist to join our team in the Reston, VA area. In this role, you will be responsible for managing a Multi-Line Phone System, delivering exceptional customer service, and carrying out data entry tasks. You will also oversee email correspondence and maintain a well-organized filing system. This role offers a short-term contract employment opportunity. Responsibilities• Operate a Multi-Line Phone System, ensuring all calls are answered and directed appropriately• Provide outstanding customer service, addressing inquiries and resolving issues effectively• Perform data entry tasks, ensuring accuracy and efficiency in all entered information• Oversee email correspondence, responding to inquiries in a timely and detail-oriented manner• Utilize Microsoft Excel, Outlook, and Word to accomplish tasks and manage records• Maintain a well-organized filing system, ensuring all documents are properly stored and easily accessible• Schedule appointments, managing a busy calendar effectively• Utilize interpersonal skills to establish positive relationships with clients and team members.

Customer Service Representative I We are offering a contract employment opportunity for a Customer Service Representative I in BALTIMORE, Maryland. The role involves managing customer inquiries and facilitating the return, auction, or disposal of impounded vehicles. The role requires a detail-oriented individual with strong abilities in data entry and customer assistance. Responsibilities:• Handle customer inquiries both over the phone and in person concerning impounded vehicles• Provide detailed information to customers about procedures and documents necessary for the release, auction, or disposal of their vehicle• Review necessary forms such as police reports, towing receipts, and inventory control forms for accuracy and completeness• Verify the authenticity of customer documents such as vehicle registration, driver’s license, and insurance coverage• Determine the required documentation and procedures based on the specific circumstances of vehicle impoundment• Utilize the Department of Motor Vehicle database to check for existing liens on the vehicle or outstanding violation tickets• Arrange administrative hearings to resolve disputes regarding impounded vehicles• Perform other related tasks as necessary.

Part Time Receptionist We are offering a short-term contract employment opportunity for a Part Time Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Customer Service Representative I We are in search of a diligent Customer Service Representative I to join our team in BALTIMORE, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience in our industry. Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle. • Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal. • Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity. • Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets. • Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency. • Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances. • Schedule administrative hearings required to resolve disputes regarding impounded vehicles. • Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests. • Use office software to maintain and manage customer data effectively. • Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Overnight Receptionist This Overnight Receptionist position might be right for you! Apply now with Robert Half. If you are articulate and highly skilled, you may be the candidate this prominent company is looking for. This position will be a great fit for you if are looking for a temporary position and is willing to work night shifts and be flexible. This short-term contract / temporary Overnight Receptionist position is a terrific opportunity and is based in the McLean, Virginia area. Your responsibilities in this role - Handle and route all incoming phone calls - Submit orders for office and kitchen supplies - Manage various office files and provide general office filing support - Oversee various office files and provide general office filing support - Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks - Receive, review, and distribute incoming mail according to specified procedures - Create a welcoming environment for visitors - Wield strong prioritization skills and a sense of urgency

Accounts Payable Specialist We are offering a long term contract employment opportunity for an Accounts Payable Specialist in Washington, DC. As part of our team, you will be involved in the financial services industry, specifically focusing on accounting functions. Your primary role will be to manage and process accounts payable invoices, ensure accurate record-keeping, and handle vendor management. Responsibilities: • Efficiently process accounts payable invoices and ensure they are accurately coded • Oversee vendor management tasks and maintain proper records • Create and post journal entries into the general ledger • Conduct thorough accounts payable reconciliations • Handle expense report processing in a timely manner • Process Automated Clearing House (ACH) and wire transfers • Perform check runs and handle check cutting procedures • Review and prepare 1099's as required • Utilize accounting software systems, specifically Yardi, for various tasks • Provide customer service for invoice inquiries and manage invoice management procedures • Use your bookkeeping skills to maintain accurate financial records • Conduct auditing tasks as needed.

Receptionist We are seeking a Receptionist for our team located in POTOMAC, Maryland. In this role, you will be responsible for handling customer inquiries, maintaining accurate customer records, and managing various administrative duties. This role is an integral part of our team, ensuring effective communication within the office and providing excellent customer service. Responsibilities: • Answering multi-line phone system and managing email correspondence.• Providing excellent customer service to both internal and external stakeholders.• Performing data entry tasks and maintaining organized files.• Scheduling appointments and managing calendars.• Handling receptionist duties such as greeting visitors and providing general information.• Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks.• Ensuring the reception area is tidy and presentable.• Assisting with other administrative tasks as needed.• Handling confidential information with discretion.• Collaborating with team members to achieve overall organizational goals. For immediate and confidential consideration, please submit resumes in confidence to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

Overnight Receptionist We are offering a short-term contract employment opportunity for an Overnight Receptionist. You must be willing to work night shift. This position is based in Arlington, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Receptionist We are in the process of recruiting a Receptionist for our law firm client based in Vienna, Virginia. In this role, you will be a crucial part of our team, managing the front desk, handling client communication, and maintaining an organized work environment. Responsibilities:• Efficiently manage incoming calls using a multi-line call center and provide necessary information• Greet and oversee visitors, ensuring they sign in and directing them to the relevant party• Maintain an updated Sign In/Out Log for team members, keeping track of their locations• Coordinate meeting logistics, including organizing luncheons• Process and distribute incoming deliveries, ensuring accurate email notifications• Assist with marketing tasks as needed (including using social media)• Handle additional clerical tasks such as copying, collating, and data entry• Uphold the confidentiality of all client and company matters, ensuring no inappropriate discussions in public areas• Participate in team efforts, lending a hand with overflow work when available• Regularly check and manage the docketing calendar, forwarding notices to the relevant parties• Maintain a regular work schedule, understanding the importance of punctuality and reliability. For immediate and confidential consideration, please submit resumes directly to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

On Call Receptionist We are offering a contract for an On-Call Receptionist. role based in McLean, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Schedule appointments and meetings, coordinating with various departments to ensure smooth operations.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.

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48 results for Customer Experience Specialist in Washington, DC

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