130 results for Customer Service Manager in Washington, DC

Help Desk Manager We are offering a contract to permanent employment opportunity for a Help Desk Manager in the office. The role involves managing the day-to-day operations of the service desk in the Information Technology industry. The Help Desk Manager will supervise the Service Desk Analysts, ensuring all support requests are handled effectively and efficiently. Responsibilities • Supervise the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure high-quality customer service • Manage the daily operations of the service desk, ensuring efficient and timely handling of all support requests • Develop and implement processes and procedures to enhance the efficiency and effectiveness of the service desk • Monitor service desk performance, identify areas for improvement, and implement changes as needed to meet service level agreements (SLAs) • Collaborate with other IT department members to ensure effective support for all IT systems and services • Provide training and support to Service Desk Analysts, enabling them to effectively use the IT systems and deliver high-quality customer service • Handle escalated support requests, collaborating with other IT department members as needed to resolve complex issues • Act as a change agent, driving new firm initiatives • Demonstrate strategic focus, defining goals and following through to achieve results • Effectively manage a team of Service Desk Analysts, motivating, coaching, and developing them.

Customer Service Representative We are offering a short-term contract employment opportunity for a Customer Service Representative located in Manassas, Virginia. This role is based in a business casual office environment with an open parking lot. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. Your main task will be to handle guest cards, make phone calls, send texts through our property management software, and schedule property tours. Responsibilities• Handle guest cards and ensure all are contacted for property tours• Proactively make phone calls and send texts to customers via our property management software• Understand customer availability and preferences to schedule property tours• Maintain accurate customer records and monitor their accounts• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner• Utilize Microsoft Office Suite for data entry and other tasks• Correspond with customers via email, maintaining a detail-oriented tone and providing accurate information• Balance inbound and outbound calls, providing exceptional customer service in all interactions• Utilize your excellent typing skills to ensure efficient communication and record keeping• Schedule appointments, ensuring all parties are informed and available.

Operations Director Position Overview:The Operations Director will be responsible for overseeing all service-related functions within the organization. This includes managing service operations, ensuring quality standards are met, driving operational improvements, and fostering a culture of customer satisfaction. The role requires a strategic thinker with a hands-on approach to managing people, processes, and resources. The ideal candidate will have a strong background in operations within the manufacturing or services sector. Key Responsibilities:<ul><li>Leadership & Strategy:</li><li>Develop and implement operational strategies to enhance service delivery and drive improvements in operational efficiency and productivity.</li><li>Lead, mentor, and develop a team of service managers, technicians, and support staff, ensuring high levels of performance and morale.</li><li>Collaborate with senior leadership to align service operations with overall company goals and objectives.</li><li>Drive initiatives to expand service offerings and improve the customer experience.</li><li>Service Operations Management:</li><li>Oversee the scheduling, execution, and tracking service projects and maintenance contracts.</li><li>Monitor key performance indicators (KPIs) and operational metrics to ensure the achievement of service goals (e.g., response times, service delivery quality, customer satisfaction).</li><li>Manage inventory of service parts, tools, and equipment to ensure timely availability and minimize downtime.</li><li>Ensure compliance with safety, regulatory, and environmental standards within service operations.</li><li>Customer Satisfaction & Relationship Management:</li><li>Maintain high standards of customer service, ensuring customer satisfaction through timely, efficient, and professional service delivery.</li><li>Resolve escalated customer issues and complaints effectively, maintaining positive relationships with clients and stakeholders.</li><li>Identify opportunities for customer engagement and retention, enhancing the company’s reputation and long-term success.</li><li>Process Improvement & Cost Control:</li><li>Continuously assess and improve service processes to drive operational efficiencies, reduce costs, and increase profitability.</li><li>Implement best practices in service management and operational workflows, ensuring consistency and quality across all service functions.</li><li>Collaborate with cross-functional teams (e.g., sales, engineering, production) to streamline service operations and enhance customer offerings.</li><li>Financial & Budget Management:</li><li>Develop and manage service department budgets, ensuring cost-effective allocation of resources.</li><li>Monitor and report on financial performance, identifying areas for improvement or investment.</li><li>Analyze financial data to make informed decisions that optimize service operations and profitability.</li></ul>

Administrative Assistant This Administrative Assistant will facilitate the efficient operations of the firm by providing support with maintaining client records, calendar management, research and development, answer incoming calls, correspondence/document management, and assisting in daily office needs. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment. The chosen candidate will be integral in managing our office, providing support to our sales and customer service staff, and interacting with our customers regularly. This role is pivotal to our company's operations, with duties spanning across various areas such as customer service, sales support, and administrative tasks. Responsibilities: • Handle incoming calls and manage the office's daily needs• Regular interaction with customers, including maintaining customer files and placing orders with vendors• Oversee the organization and management of trade shows • Manage and distribute credit card expenses • Provide support in accounting tasks, including credit card processing and tracking• Offer sales and service support across various departments• Utilize administrative office skills and basic office skills• Employ QuickBooks and SAP in daily tasks.

Office Manager Are you a highly organized and proactive individual with a passion for making office operations run smoothly? Robert Half is partnering with our client in the construction industry to find an Office Manager to support their team on a temporary-to-hire basis. This is a fantastic opportunity for an experienced professional to contribute to our client’s growth and success in a fast-paced work environment. Key Responsibilities:<ul><li>Oversee daily office operations, ensuring efficiency in administrative processes and procedures.</li><li>Manage schedules and calendars for leadership and key team members.</li><li>Organize project documentation, including contracts, permits, and vendor agreements, to maintain accurate records.</li><li>Coordinate meetings, appointments, and team events.</li><li>Serve as the first point of contact for visitors and external stakeholders, upholding professionalism and excellent customer service.</li><li>Maintain office supply inventory and equipment, ensuring functionality and availability.</li><li>Support HR with onboarding new employees and managing personnel files.</li><li>Assist in tracking project budgets and preparing reports for management using Microsoft Office tools.</li></ul>Why You Should Apply:<ul><li>Opportunity to work with a growing client in the construction industry.</li><li>Temp-to-hire position designed to transition to full-time employment based on performance.</li><li>Collaborative work environment with opportunities for professional growth.</li></ul>

Risk Manager / Internal Auditor LOCAL CANDIDATES ONLY APPLY!! THIS ROLE IS IN THE OFFICE THE MAJORITY OF THE TIME. Robert Half has partnered with a well-respected client in the Baltimore area to hire a Risk Manager for their growing team! They are looking to add a Risk Manager to help them effectively manage and mitigate risks across their enterprise. As the Risk Manager, you will be responsible for developing, implementing, and overseeing the enterprise-wide risk management framework to identify, assess, prioritize, and mitigate risks that could impact the achievement of the organization's objectives. Reporting directly to the Chief Risk Officer, you will play a critical role in enhancing the company's global risk management capabilities, providing business continuity, and fostering a culture of risk awareness and mitigation. Key Responsibilities include:<ul><li>Develop and implement an enterprise risk management (ERM) framework, policies, and procedures that align with the organization's strategic objectives and risk appetite.</li><li>Conduct comprehensive risk assessments across all areas of the business to identify and prioritize risks, including but not limited to operational, financial, strategic, compliance, and reputational risks.</li><li>Collaborate with business units and functional departments to facilitate risk identification, assessment, and mitigation activities, ensuring that risks are adequately understood and managed at the appropriate level.</li><li>Monitor and evaluate key risk indicators (KRIs) and control effectiveness to proactively identify emerging risks and areas for improvement.</li><li>Develop risk mitigation strategies and action plans in coordination with relevant stakeholders to address identified risks and vulnerabilities.</li><li>Provide guidance and support to business units on risk management best practices, including training and awareness initiatives.</li><li>Stay abreast of industry trends, regulatory developments, and emerging risks to ensure that the organization's risk management practices remain current and effective.</li><li>Lead or participate in special projects and initiatives related to risk management, as assigned.</li></ul>If you are qualified and interested, please apply immediately to Tracy.Kaszuba at RobertHalf or send your resume to Tracy Kaszuba on LinkedIn.

Help Desk Analyst II We are seeking a Help Desk Analyst II for a contract employment opportunity in the information technology department based in Washington, District of Columbia. The primary role is to provide comprehensive support and maintenance, including printer/copiers, equipment maintenance and service, storage room maintenance, desk setups, and A/V support. Responsibilities: • Deliver a high standard of customer service while supporting office staff in a dynamic environment. • Handle the setup and support of video conference and telecommunications systems for meetings. • Provide Audio Visual assistance for special office events. • Maintain desk arrangements, including new permanent setup, office moves, and routine monitoring of all desks for extra, missing, or malfunctioning equipment. • Assist staff as required with missing or malfunctioning desk equipment. • Oversee the Asset Management database. • Coordinate the repair and return of damaged laptops with the manufacturer. • Provide printer support, including toner & paper refresh, ordering supplies, removing jams, and recycling toner. • Manage storage room inventory and cleanliness, order supplies when low. • Keep track of inventory on loan and follow up as needed for equipment return. • Coordinate asset disposal with vendor. • Handle IT courier services and FedEx shipments. • Assist staff on the use of office equipment, including fax, scanner, and copier. • Conduct basic IT troubleshooting.

Patient Service Representative We are seeking a reliable and compassionate Patient Service Representative to join a dynamic healthcare team in the Baltimore area. The Patient Service Representative (PSR) will serve as the first point of contact for patients, handling administrative duties such as scheduling appointments, verifying insurance information, and providing exceptional customer service. The ideal candidate will have excellent communication skills, strong attention to detail, and a commitment to creating a positive patient experience.Key Responsibilities:<ul><li>Patient Interaction: Greet and assist patients with check-in/check-out processes, address questions or concerns, and ensure a welcoming environment.</li><li>Phone Management: Answer patient calls, schedule appointments, send appointment reminders, and handle basic inquiries.</li><li>Insurance Verification: Verify insurance details, eligibility, and coverage prior to appointments and address any issues with patients as needed.</li><li>Appointment Scheduling: Coordinate patient appointments, process cancellations and reschedules, and ensure smooth patient flow.</li><li>Administrative Support: Maintain accurate patient records, process patient forms, and assist in managing patient files in compliance with privacy regulations (e.g., HIPAA).</li><li>Team Collaboration: Work closely with clinical and administrative staff to ensure seamless office operations and patient care.</li><li>Customer Service: Provide top-notch customer service by addressing patient concerns, answering questions, and ensuring positive interactions.</li></ul>

Customer Service Representative I We are providing an opportunity for a Customer Service Representative I in the city of Baltimore, Maryland. The role is primarily within the industry of customer service, where the detail-oriented individual will handle inquiries from customers regarding vehicle impoundment. The workplace is dynamic and fast-paced, and this opportunity offers a short-term contract employment. Responsibilities: • Responding to customer inquiries through phone and in-person interactions, particularly those whose vehicles have been impounded. • Providing detailed information to customers to facilitate the return, auction, or disposal of impounded vehicles. • Informing customers about necessary procedures and documents for releasing or signing over vehicles to the city. • Carefully reviewing official forms such as police reports, towing receipts, and inventory control forms for completeness and consistency. • Evaluating customer documents like vehicle registration, driver’s license, and insurance coverage for validity. • Determining required documentation and procedures based on specific vehicle impoundment circumstances. • Accessing information from the Department of Motor Vehicle database to check for existing liens on the vehicle or outstanding parking or moving violation tickets. • Scheduling administrative hearings to resolve disputes regarding impounded vehicles. • Performing related work as needed, ensuring superior customer service at all times.

Account Administrator A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in the healthcare industry, specifically within hospitals and social assistance. The role will be based in Silver Spring, Maryland, United States. As a Front Desk Coordinator, you will be the primary point of contact for our clients and staff, managing incoming calls, providing administrative support, and ensuring a smooth operation of our front office. Responsibilities: • Manage incoming calls, ensuring callers are directed to the appropriate staff member • Provide exceptional customer service to all clients and visitors • Utilize Microsoft Word, Excel, and Outlook for data entry and administrative tasks • Handle conflict resolution as needed in a detail oriented manner • Assist with office coordination duties, including organizing files and distributing mail • Provide concierge services to guests, greeting them and directing them as necessary • Ensure all administrative tasks are completed in a timely and efficient manner • Maintain a detail oriented and pleasant demeanor when interacting with clients and staff over the phone • Use your strong interpersonal skills to foster positive relationships with clients and staff • Monitor and update customer records as necessary.

Collections specialist We are offering a contract employment opportunity for a Collections Specialist in Fairfax, Virginia. This role is primarily focused on supporting our team in the area of customer service and collections,. If you want to learn collections this entry level position is ideal for you.Responsibilities:• Handle customer service inquiries and resolve issues efficiently• Follow up with customers regarding overdue payments through phone calls and emails• Update customer account information accurately and promptly• Send out notifications concerning delinquent payments via email, voicemail, and mail• Utilize Microsoft Office Suite to perform data entry tasks and manage customer records• Learn and adapt to our office setting and its requirements• Maintain open communication with customers and team members, demonstrating good communication skills• Support the team in handling multiple phone calls and data entry tasks in a fast-paced environment• Assist in data entry tasks and final document preparation• Employ your customer service and collections skills to enhance our operations.

Administrative Assistant We are seeking an Administrative Assistant to join our team in Herndon, Virginia. This role involves a variety of administrative tasks, ranging from data entry to customer service. The successful candidate will be instrumental in ensuring smooth operations within our team by performing tasks such as managing customer inquiries, maintaining accurate records and processing applications.Responsibilities: • Manage inbound calls and provide exceptional customer service • Perform data entry tasks with accuracy and efficiency • Maintain effective email correspondence with customers and team members • Utilize Microsoft Office Suite extensively, especially Excel and Outlook • Schedule appointments and manage calendars for team members • Provide administrative assistance in various office functions • Contribute to administrative management tasks • Contact members to communicate their eligibility status • Manage and maintain accurate customer credit records • Process customer credit applications efficiently.

Systems Engineer General Position Description: An experienced, efficient and self-motivated IT detail oriented with strong technical, communication, and problem-solving skills. You will perform independent projects to add functionality or correct problems within the IT infrastructure (servers, storage, network switches, firewalls, VPN, etc.) and to integrate with external partners and Software as a Service (SaaS) platforms. You will assist in the daily management, monitoring, and maintenance of servers, networks, and all other infrastructure technology. You will collaborate with the IT Help Desk and its team members to ensure the highest degree of customer service and lowest incident resolution time possible. The Systems Engineer is responsible for regularly reporting to IT Management on network performance, incident trends, projects, problems and activities. Requirements: • Minimum of 5 years of recent enterprise IT support experience, including network, server, workstation and application support • Two (2) years maintaining/building servers running Windows, including versions 2012, 2016, and 2019 • Experience managing Microsoft Active Directory and Microsoft InTune and integrating with other systems • Experience with Amazon Web Services • Experience in managing and maintaining Google Workspace • Strong knowledge of network solutions and troubleshooting (Juniper, Fortinet) • Experience with remote access technologies (i.e., FortiClient VPN) • Experience with VMware ESX configuration and administration • Experience with enterprise-class WiFi networking desirable (Juniper MIST) • Broad experience with Windows desktop software and operating systems • Demonstrated proficiency in PC architecture, operating systems, software and other specialized equipment such as scanners, printers, telephones, videoconferencing, mobile devices, etc. Responsibilities: • Work as needed on IT projects • Ensure customer needs are met in a courteous and detail oriented manner • Create departmental and team procedures, installation documentation, and work instructions as needed • Perform monthly patching of Windows servers and laptops • Act as the Problem Owner for IT system faults, including issue identification, coordination of staff, and vendors to assist in problem resolution • Plan and execute installation, configuration, maintenance, and troubleshooting of networks, software, phones, and other equipment as needed • Assist other technicians and IT team members with installation, configuration, maintenance, and troubleshooting problems • Assist in managing the user environment, actively monitoring corporate servers and applications

Receptionist We are offering a short-term contract employment opportunity for a Receptionist in Chantilly, Virginia. This role involves front desk duties within the industry. The Receptionist will be the first point of contact for the organization and will play a crucial role in ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages • Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Support organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Administrative Assistant 3 We are offering a long-term contract employment opportunity for an Administrative Assistant 3 in Washington, District of Columbia. The role will primarily involve high-level administrative support, including the handling of information requests, conducting research, and performing clerical functions. Responsibilities: • Conduct research and handle various information requests. • Maintain and manage records systems. • Perform basic bookkeeping tasks and maintain financial statements. • Process, sort, and distribute incoming correspondence, including faxes and emails. • Prepare and manage corporate documents, records, and reports. • Draft and prepare invoices, reports, memos, and letters. • Respond to routine inquiries through prepared correspondence. • Order and manage office supplies. • Utilize computer applications such as Microsoft Word, Excel, and PowerPoint for various tasks. • Uphold confidentiality and organized management of information. • Provide exceptional customer service and maintain effective communication.

Systems Engineer We are seeking a Systems Engineer to join our professional services team located in Arlington, Virginia, 22201, United States. In this role, you will be involved in a variety of tasks including independent projects to enhance or rectify issues within our IT infrastructure, daily management of servers and networks, and collaboration with the IT Help Desk to ensure superior customer service. Responsibilities: • Execute independent projects to augment functionality or resolve problems within the IT infrastructure • Participate in the daily management, monitoring, and maintenance of servers, networks, and other infrastructure technology • Collaborate with the IT Help Desk and its team members to ensure the highest degree of customer service • Regularly report to IT Management on network performance, incident trends, projects, problems, and activities • Act as the Problem Owner for IT system faults, including issue identification, coordination of staff, and vendors to assist in problem resolution • Create departmental and team procedures, installation documentation, and work instructions as needed • Perform monthly patching of Windows servers and laptops • Assist other technicians and IT team members with installation, configuration, maintenance, and troubleshooting problems • Monitor and report on daily system backups • Assist in managing the user environment, actively monitoring corporate servers and applications • Work as needed on IT projects to ensure customer needs are met in a courteous and professional manner. This role offers a contract to hire employment opportunity.

Administrative Assistant We are offering a short term contract employment opportunity for an Administrative Assistant in the non-profit sector located in Washington, District of Columbia. This role involves providing comprehensive administrative support, managing correspondence, and catering to customer inquiries within a dynamic and fast-paced environment. Responsibilities: • Serve as the first point of contact for visitors and guests, ensuring a warm and welcoming atmosphere • Efficiently handle incoming calls, directing them to the appropriate parties and managing inquiries via phone, email, or in-person • Assist the Executive Assistant with various administrative tasks, ensuring smooth operations • Manage incoming correspondence, prioritizing and preparing them for distribution, and proofread emails, memos, reports, and other documents for accuracy and professionalism • Coordinate on-site events, including space reservation, catering arrangements, technology requirements, and meeting supplies • Maintain outgoing mail procedures, including mail posting and postage fund management • Ensure the security of the premises by adhering to procedures and managing visitor badges • Oversee maintenance, supply management, and appearance of the office space • Handle supply orders as needed, including specialty items upon request • Facilitate invoice processing and credit card reconciliation for the office • Utilize a range of school-related and office-related software applications, including Microsoft Office Suite, Adobe Acrobat, and Google Docs.

Sales Assistant Are you a detail-oriented professional with exceptional organizational skills and a passion for supporting sales operations? Robert Half is working with a client in the manufacturing industry to hire a Sales Assistant who will play a pivotal role in supporting their dynamic team. This is an excellent opportunity to step into an engaging and fast-paced environment with strong growth potential.Key Responsibilities:<ul><li>Assist the sales team with administrative tasks, including updating sales reports, tracking orders, and managing client records.</li><li>Coordinate communication between sales representatives, customers, and other internal teams to ensure a seamless workflow.</li><li>Prepare and edit sales presentations, proposals, and other client-facing documents.</li><li>Process and manage orders, ensuring accuracy and timeliness, while maintaining critical documentation.</li><li>Respond to customer inquiries and provide exceptional service to maintain strong client relationships.</li><li>Monitor inventory levels in collaboration with operations teams and assist with order fulfillment.</li><li>Perform data entry using Microsoft Excel and other databases to maintain accurate and up-to-date records.</li><li>Support the onboarding of new clients and assist with implementation of sales leads.</li></ul>

Client Relations Coordinator We are seeking a proactive and organized Client Relations Coordinator for our clients in the energy sector. You will to handle day-to-day communication, address client needs, ensure satisfaction, and assist with project coordination. The Client Relations Coordinator will work closely with various departments to ensure seamless service delivery and client success. Key Responsibilities:<ul><li>Serve as the first point of contact for clients, providing a warm, professional, and helpful experience.</li><li>Manage client inquiries through phone calls, emails, and in-person interactions, ensuring all requests are handled promptly.</li><li>Coordinate appointments, deliveries, and meetings between vendors and internal teams.</li><li>Ensure that all parties have the necessary materials and information prior to meetings or service appointments.</li><li>Address and resolve service-related issues promptly, acting as a liaison between the client, vendor, and internal teams.</li><li>Investigate complaints, provide solutions, and ensure follow-up to guarantee client satisfaction.</li><li>Track recurring issues and suggest process improvements to prevent future problems.</li><li>Keep accurate and up-to-date records of all client and vendor interactions, service issues, and resolutions.</li><li>Prepare reports on client feedback, vendor performance, and any issues or delays for internal review.</li><li>Communicate effectively with internal teams to ensure client expectations are met and vendor services are delivered on time.</li></ul>

Overnight Receptionist This Overnight Receptionist position might be right for you! Apply now with Robert Half. If you are articulate and highly skilled, you may be the candidate this prominent company is looking for. This position will be a great fit for you if are looking for a temporary position and is willing to work night shifts and be flexible. This short-term contract / temporary Overnight Receptionist position is a terrific opportunity and is based in the McLean, Virginia area. Your responsibilities in this role - Handle and route all incoming phone calls - Submit orders for office and kitchen supplies - Manage various office files and provide general office filing support - Oversee various office files and provide general office filing support - Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks - Receive, review, and distribute incoming mail according to specified procedures - Create a welcoming environment for visitors - Wield strong prioritization skills and a sense of urgency

Overnight Receptionist We are actively seeking an OVERNIGHT Receptionist to join our team based in Reston, Virginia. This role offers a short-term contract employment opportunity. As an Overnight Receptionist, you will be the initial point of contact providing exceptional customer service and handling various administrative tasks. This role involves front desk duties within the industry. ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages• Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Manager of Revenue We are on the lookout for a proficient Manager of Revenue to become a part of our dynamic team. Located in Bethesda, Maryland, this role revolves around the management of revenue and financial transactions. As a Manager of Revenue, you will be tasked with handling customer credit applications, maintaining financial records, and addressing customer queries. This role also entails monitoring customer accounts and taking necessary actions. Responsibilities:Develops and maintains billing operation performance benchmarks and implements reporting mechanisms to monitor performance against such benchmarks.Develops, maintains and enhances reports for all aspects of Revenue Cycle Management.Assists in implementing and managing quality assurance routines and management reporting to ensure that vendors are performing job duties as expected.Supervise a team of Medical Billers All interested candidates in the Manager of Revenue role and other full-time opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Business Manager Business Manager ~Professional Services Firm D.C. area $100k-$115k, plus benefits, flexible work schedule/great work-life balance My client is a growing professional services firm in need of a Business Manager to lead the human resources and accounting for the organization. The Business Manager will manage office operations, including administrative staff, and oversee AP, AR, and human resource duties candidates with experience working in law firms are highly encouraged to apply. The Business Manager will be responsible for the following duties: •Responsible for all HR matters, including benefits, employee relations, recruiting, and onboarding new hires •Process accounts payable, receivable, and payroll in QuickBooks •Perform bank reconciliations, accounting, client billing, collections • Develop and update of organization’s policies and procedures and oversee the implementation of policies and procedures, including the Employee Handbook •Develop, maintain, and prepare periodic reports that compare budgeted costs to actual costs •Perform accurate and timely Bank Reconciliations •Maintaining vendor files, and facilities for the organization All interested candidates in this Business Manager opportunity and other full-time opportunities in accounting, human resources and operations please send your resume to Justin Decker via LinkedIn.

Manager of Technical Accounting and Deal Analysis Our client, a very well capitalized, private equity backed company that is in high acquisition mode with a number of current nationwide targets, is recruiting for their Manager of Technical Accounting and Deal Analysis to join their world class team. Based in the Washington, DC area, this is a ground floor opportunity for a talented Technical Accounting Manager to take their career to the next level quickly with a great amount of career runway as this company rapidly builds their finance team and overall infrastructure. This newly created Manager of Technical Accounting position will work with a tenured Controller support their talented CFO closely. This opportunity offers a chance to work in a dynamic environment, where your skills in public accounting, business combinations, and financial reporting will be highly valued. This role will oversee the preparation of opening balance sheets for acquisitions, ensure compliance with relevant accounting standards, and support the Controller in various technical accounting tasks. In addition, this role will provide accounting leadership and technical guidance for the corporate team and their acquisition integrations. Duties for this this exciting Manager of Technical Accounting and Deal Analysis position will include the following: • Supporting ongoing acquisitions including preparation of opening balance sheets and support technical accounting matters related to the transaction• Performing financial analysis to support deal structuring, including purchase price allocation and post-transaction adjustments.• Calculating working capital by entity and ensure compliance with relevant accounting standards, such as ASC 805 for business combinations.• Supporting the Controller's group with account reconciliations and accounting for intercompany transactions.• Compiling cash forecasts and reporting relating to acquisitions• Assisting with the maintenance of technical accounting standards such as ASC 805, 606 and 842• Supporting the continued implementation of their new ERP systems• Preparing workpapers and month-end reconciliations for balance sheet accounts and select income statement accounts.• Identifying and valuing tangible and intangible assets, liabilities, and goodwill.• Assisting to integrate acquired entities into the consolidated financial reporting systems• Support the company's annual audits and tax filings. Our client offers healthcare benefits as part of their total compensation package. Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington Metro area.

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