38 results for Customer Service Specialist in Washington, DC

Customer Service Representative Robert Half has a fantastic career opportunity for a Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Fairfax, Virginia region and is a short-term contract employment opportunity. Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service. Can start asap

Customer Service Representative We are offering a short-term contract employment opportunity for a Customer Service Representative located in Manassas, Virginia. This role is based in a business casual office environment with an open parking lot. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. Your main task will be to handle guest cards, make phone calls, send texts through our property management software, and schedule property tours. Responsibilities• Handle guest cards and ensure all are contacted for property tours• Proactively make phone calls and send texts to customers via our property management software• Understand customer availability and preferences to schedule property tours• Maintain accurate customer records and monitor their accounts• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner• Utilize Microsoft Office Suite for data entry and other tasks• Correspond with customers via email, maintaining a detail-oriented tone and providing accurate information• Balance inbound and outbound calls, providing exceptional customer service in all interactions• Utilize your excellent typing skills to ensure efficient communication and record keeping• Schedule appointments, ensuring all parties are informed and available.

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Centreville, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Customer Service Representative I We are in search of a diligent Customer Service Representative I with open availability to join our team in Baltimore, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience. Are you seeking an alternate schedule, second shifts, or perhaps nights and weekends? Then this may me the job for you! If selected for this amazing opportunity, there are around the clock hours with potential to earn time and a half! Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle.• Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal.• Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity.• Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets.• Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency.• Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances.• Schedule administrative hearings required to resolve disputes regarding impounded vehicles.• Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests.• Use office software to maintain and manage customer data effectively.• Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Customer Service Representative I We are providing an opportunity for a Customer Service Representative I in the city of Baltimore, Maryland. The role is primarily within the industry of customer service, where the detail-oriented individual will handle inquiries from customers regarding vehicle impoundment. The workplace is dynamic and fast-paced, and this opportunity offers a short-term contract employment. Responsibilities: • Responding to customer inquiries through phone and in-person interactions, particularly those whose vehicles have been impounded. • Providing detailed information to customers to facilitate the return, auction, or disposal of impounded vehicles. • Informing customers about necessary procedures and documents for releasing or signing over vehicles to the city. • Carefully reviewing official forms such as police reports, towing receipts, and inventory control forms for completeness and consistency. • Evaluating customer documents like vehicle registration, driver’s license, and insurance coverage for validity. • Determining required documentation and procedures based on specific vehicle impoundment circumstances. • Accessing information from the Department of Motor Vehicle database to check for existing liens on the vehicle or outstanding parking or moving violation tickets. • Scheduling administrative hearings to resolve disputes regarding impounded vehicles. • Performing related work as needed, ensuring superior customer service at all times.

Customer Service Representative I We are in search of a diligent Customer Service Representative I to join our team in BALTIMORE, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience in our industry. Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle. • Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal. • Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity. • Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets. • Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency. • Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances. • Schedule administrative hearings required to resolve disputes regarding impounded vehicles. • Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests. • Use office software to maintain and manage customer data effectively. • Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Patient Service Representative We are seeking a reliable and compassionate Patient Service Representative to join a dynamic healthcare team in the Baltimore area. The Patient Service Representative (PSR) will serve as the first point of contact for patients, handling administrative duties such as scheduling appointments, verifying insurance information, and providing exceptional customer service. The ideal candidate will have excellent communication skills, strong attention to detail, and a commitment to creating a positive patient experience.Key Responsibilities:<ul><li>Patient Interaction: Greet and assist patients with check-in/check-out processes, address questions or concerns, and ensure a welcoming environment.</li><li>Phone Management: Answer patient calls, schedule appointments, send appointment reminders, and handle basic inquiries.</li><li>Insurance Verification: Verify insurance details, eligibility, and coverage prior to appointments and address any issues with patients as needed.</li><li>Appointment Scheduling: Coordinate patient appointments, process cancellations and reschedules, and ensure smooth patient flow.</li><li>Administrative Support: Maintain accurate patient records, process patient forms, and assist in managing patient files in compliance with privacy regulations (e.g., HIPAA).</li><li>Team Collaboration: Work closely with clinical and administrative staff to ensure seamless office operations and patient care.</li><li>Customer Service: Provide top-notch customer service by addressing patient concerns, answering questions, and ensuring positive interactions.</li></ul>

Collections specialist We are offering a contract employment opportunity for a Collections Specialist in Fairfax, Virginia. This role is primarily focused on supporting our team in the area of customer service and collections,. If you want to learn collections this entry level position is ideal for you.Responsibilities:• Handle customer service inquiries and resolve issues efficiently• Follow up with customers regarding overdue payments through phone calls and emails• Update customer account information accurately and promptly• Send out notifications concerning delinquent payments via email, voicemail, and mail• Utilize Microsoft Office Suite to perform data entry tasks and manage customer records• Learn and adapt to our office setting and its requirements• Maintain open communication with customers and team members, demonstrating good communication skills• Support the team in handling multiple phone calls and data entry tasks in a fast-paced environment• Assist in data entry tasks and final document preparation• Employ your customer service and collections skills to enhance our operations.

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in the healthcare industry, specifically within hospitals and social assistance. The role will be based in Silver Spring, Maryland, United States. As a Front Desk Coordinator, you will be the primary point of contact for our clients and staff, managing incoming calls, providing administrative support, and ensuring a smooth operation of our front office. Responsibilities: • Manage incoming calls, ensuring callers are directed to the appropriate staff member • Provide exceptional customer service to all clients and visitors • Utilize Microsoft Word, Excel, and Outlook for data entry and administrative tasks • Handle conflict resolution as needed in a detail oriented manner • Assist with office coordination duties, including organizing files and distributing mail • Provide concierge services to guests, greeting them and directing them as necessary • Ensure all administrative tasks are completed in a timely and efficient manner • Maintain a detail oriented and pleasant demeanor when interacting with clients and staff over the phone • Use your strong interpersonal skills to foster positive relationships with clients and staff • Monitor and update customer records as necessary.

Overnight Receptionist We are offering a short-term contract employment opportunity for an Overnight Receptionist. You must be willing to work night shift. This position is based in Arlington, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Client Account Specialist Client Account Specialist ~Law Firm Washington, D.C. $100k, great benefits, excellent work-life balance! My client is a well-established Global Law Firm located in downtown Washington, D.C. with a newly created role for a Client Account Specialist to join the Billing Department. The Client Account Specialist will report directly to the Director of Billing and will be tasked with preparing and monitoring client invoices and overseeing Attorney electronic billing for the D.C. Office. The Client Account Specialist must have strong communication skills and experience working in a Law Firm. The Client Account Specialist will be responsible for the following duties: · Maintain a thorough knowledge of client terms, discount arrangements, lawyer and client preferences while managing the complete billing process for assigned billing responsible attorneys· All electronic billing for the D.C. office, including submitting invoices via websites · Produce firm standard billing proformas for review by billing responsible attorneys each month· Edit and finalize invoices based on instructions provided by the billing responsible attorneys and client guidelines· Respond to information requests from lawyers, clients and staff related to client billings· Monitor invoices submitted through the various e-billing hubs to ensure submission· Follow-up with billing responsible attorneys to ensure timely processing of bills· Research proformas or billing-related inquiries· Produce monthly statements for outstanding invoices and send same to clients All interested candidates in this Client Account Specialist role and permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Payroll Specialist We are in search of a Payroll Specialist to join our team in Baltimore, Maryland. As a Payroll Specialist, you will be managing a high volume of transactions and serving as the expert for various employment classifications. You will be responsible for understanding the implications of payroll processes. Responsibilities:• Accurately and efficiently process payroll for new hires and changes.• Provide customer service and troubleshooting, offering training on complex transactions and system support for departmental issues related to these transactions.• Identify and propose solutions for business process improvement and campus communications to ensure smooth payroll operations.• Assist with employment verifications.• Handle payroll-related tasks as assigned, such as check cancellations, overpayments, stop payments, and voided checks.• Run queries to identify check address issues and collaborate with employees/departments to resolve these issues and support live check distribution/mailing procedure.• Review and communicate errors and rejections.

Account Administrator A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support

Overnight Receptionist We are actively seeking an OVERNIGHT Receptionist to join our team based in Reston, Virginia. This role offers a short-term contract employment opportunity. As an Overnight Receptionist, you will be the initial point of contact providing exceptional customer service and handling various administrative tasks. This role involves front desk duties within the industry. ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages• Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Accounts Payable Specialist We are in search of an Accounts Payable Specialist to join our team, situated in BALTIMORE, Maryland. This role offers a permanent employment opportunity and is pivotal in managing customer applications, keeping customer records precise, and resolving customer queries. You will also be tasked with monitoring customer accounts and taking appropriate actions. Responsibilities:• Accurately and efficiently process customer credit applications.• Keep customer credit records precise and up-to-date.• Manage customer inquiries and provide prompt resolutions.• Monitor customer accounts and take necessary actions.• Perform analyses of financial information to provide accurate and timely reports.• Assist with accounts payable and perform light accounting duties as needed.• Maintain data entries in the producer payroll system.• Process accounts payable invoices and perform accounts payable research as required.• Prepare journal entries to support the General Ledger team as needed.

Digital Marketing Specialist Robert Half's client operates in the telecommunications and broadband services industry and is seeking a strategic and detail-oriented Marketing Coordinator to support the execution and planning of marketing initiatives across various channels. This role will assist with marketing strategy, campaign execution, creative development, ad placements, database segmentation, and media planning. The ideal candidate should have a strong understanding of both traditional and digital marketing and possess hands-on experience with social media platforms.Key Responsibilities:<ul><li>Assist in the execution and development of marketing strategies across multiple platforms.</li><li>Support creative development for campaigns, including advertising, branding, and promotional materials.</li><li>Oversee and manage database segmentation for targeted marketing efforts.</li><li>Coordinate and track upsell initiatives and direct mail campaigns to drive customer engagement.</li><li>Manage and maintain the marketing and event calendar, ensuring alignment with business objectives.</li><li>Plan and execute special events and trade shows, leading logistical efforts and promotional strategies.</li><li>Support media planning and campaign execution, collaborating with internal teams and external agencies.</li><li>Monitor and analyze sales data and campaign performance, providing actionable insights.</li><li>Maintain and update social media accounts, ensuring brand consistency and engagement.</li><li>Assist with content creation, email marketing, and other digital marketing initiatives.</li><li>Work closely with stakeholders to ensure marketing efforts align with overall company goals.</li></ul>

ServiceNOW Developer We are offering a permanent employment opportunity for a ServiceNOW Developer role in Sacramento, California. This role will primarily focus on the software engineering function, which includes designing, developing, testing, troubleshooting, and debugging of software programs for enhancements and new software-intensive systems and products. Responsibilities• Design, develop, and test software-intensive systems and products.• Troubleshoot and debug software programs to ensure smooth operations.• Collaborate with internal experts to develop technical solutions.• Apply appropriate principles, standards, processes, procedures, and tools throughout the software development life cycle.• Analyze hardware compatibility and develop software products and tools used for design, development, and maintenance of infrastructure and platforms.• Communicate effectively with internal and client project team members.• Influence team members regarding solution design, process, and/or approaches.• Coach and review the work of lower-level technical staff.• Understand and apply principles, theories, and concepts of technical domain while having a broad understanding of other related specialty areas.• Manage day-to-day objectives with significant impact on operational results or project deliverables.

Receptionist We are offering a short-term contract employment opportunity for a Receptionist in Chantilly, Virginia. This role involves front desk duties within the industry. The Receptionist will be the first point of contact for the organization and will play a crucial role in ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages • Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Support organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

On Call Receptionist We are offering a contract for an On-Call Receptionist. role based in McLean, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Schedule appointments and meetings, coordinating with various departments to ensure smooth operations.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.

Receptionist We are offering a contract for a receptionist role based in Manassas, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Occasionally assist in warehouse operations, including packing and labeling small boxes.

Part Time Receptionist We are offering a short-term contract employment opportunity for a Part Time Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Accounting Specialist We are offering a contract for a permanent employment opportunity for an Accounting Specialist in the Non-profit space where experience with direct services payments translates well. The successful candidate will perform a variety of accounting and bookkeeping/AP tasks, with a focus on managing client funds. Responsibilities:• Carry out daily processes and controls accurately and on time to ensure compliance with company policies• Receive and process client fund requests, prepare checks, and batch them for distribution to clients• Reconcile received receipts against the checks processed and address any delinquent receipts• Ensure all client bills/invoices are paid within the payment term and checks are mailed within 24 hours of the issue date• Generate pre-designed reports on a daily, weekly, biweekly, and monthly basis for various departments to ensure company compliance• Monitor all SSDI/SSI funding on a monthly basis to ensure all benefits are up to date• Complete Representative Payee reports filed with Social Security and all other Social Security reports in a timely manner• Facilitate the compilation of all required documents to be submitted to the State and Social Security for redetermination within specified time-frames• Maintain comprehensive client files including all documentation relating to client funding• Reconcile client funds cash account• Calculate various fees and make bank deposits and record account entries• Update relevant parties of outstanding receipts for fund requests• Invoice Non- Rep Payee for expenses incurred for them by the organization• Attend client team meetings when client fund issues are involved• Monitor waiver eligibility and complete waiver redetermination• Review all MA claims denials and follow up with Clinical Director• Assist the Controller with analysis and projects as directed, and proactively identify and communicate issues to the Controller.

Receptionist We are in the process of recruiting a Receptionist for our law firm client based in Vienna, Virginia. In this role, you will be a crucial part of our team, managing the front desk, handling client communication, and maintaining an organized work environment. Responsibilities:• Efficiently manage incoming calls using a multi-line call center and provide necessary information• Greet and oversee visitors, ensuring they sign in and directing them to the relevant party• Maintain an updated Sign In/Out Log for team members, keeping track of their locations• Coordinate meeting logistics, including organizing luncheons• Process and distribute incoming deliveries, ensuring accurate email notifications• Assist with marketing tasks as needed (including using social media)• Handle additional clerical tasks such as copying, collating, and data entry• Uphold the confidentiality of all client and company matters, ensuring no inappropriate discussions in public areas• Participate in team efforts, lending a hand with overflow work when available• Regularly check and manage the docketing calendar, forwarding notices to the relevant parties• Maintain a regular work schedule, understanding the importance of punctuality and reliability. For immediate and confidential consideration, please submit resumes directly to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

Senior HR Specialist We are seeking an HR Specialist for our client in Mclean, Virginia, United States. As an HR Specialist, you will be entrusted with a diverse set of responsibilities, including the management of employee data, overseeing HR reporting, implementing policies, and handling administrative tasks. Responsibilities:• Play a key role in managing the HR activities at the regional and country level.• Liaise with business and HQ HR departments to develop the annual HR Plan.• Assist in determining talent requirements and aid in workforce planning and talent pipeline development in alignment with business strategy.• Oversee recruitment activities to ensure the right talent acquisition.• Promote and implement global standards into local policies and procedures to foster best HR practices.• Collaborate with HQ Learning and Development to design and deliver employee development and training programs.• Contribute to employee relations program, including the updating of company benefits and the organization of company events.• Ensure adherence to Labor Laws and Ordinances as a HR business partner.• Provide support in managing HR reports and employee data.

Overnight Receptionist This Overnight Receptionist position might be right for you! Apply now with Robert Half. If you are articulate and highly skilled, you may be the candidate this prominent company is looking for. This position will be a great fit for you if are looking for a temporary position and is willing to work night shifts and be flexible. This short-term contract / temporary Overnight Receptionist position is a terrific opportunity and is based in the McLean, Virginia area. Your responsibilities in this role - Handle and route all incoming phone calls - Submit orders for office and kitchen supplies - Manage various office files and provide general office filing support - Oversee various office files and provide general office filing support - Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks - Receive, review, and distribute incoming mail according to specified procedures - Create a welcoming environment for visitors - Wield strong prioritization skills and a sense of urgency

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