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8 results for Desktop Support Analyst in Washington, DC

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We are seeking a Help Desk Analyst II for a contract employment opportunity in the information technology department based in Washington, District of Columbia. The primary role is to provide comprehensive support and maintenance, including printer/copiers, equipment maintenance and service, storage room maintenance, desk setups, and A/V support.

Responsibilities:

• Deliver a high standard of customer service while supporting office staff in a dynamic environment.
• Handle the setup and support of video conference and telecommunications systems for meetings.
• Provide Audio Visual assistance for special office events.
• Maintain desk arrangements, including new permanent setup, office moves, and routine monitoring of all desks for extra, missing, or malfunctioning equipment.
• Assist staff as required with missing or malfunctioning desk equipment.
• Oversee the Asset Management database.
• Coordinate the repair and return of damaged laptops with the manufacturer.
• Provide printer support, including toner & paper refresh, ordering supplies, removing jams, and recycling toner.
• Manage storage room inventory and cleanliness, order supplies when low.
• Keep track of inventory on loan and follow up as needed for equipment return.
• Coordinate asset disposal with vendor.
• Handle IT courier services and FedEx shipments.
• Assist staff on the use of office equipment, including fax, scanner, and copier.
• Conduct basic IT troubleshooting.

• Possess strong skills in customer service to effectively interact with all levels of company personnel and clients
• Proven knowledge of computer hardware, including troubleshooting and maintenance
• Hands-on experience with desktop hardware, able to diagnose and resolve issues effectively
• Familiarity with associated hardware and ability to handle related problems
• Proficiency in audio visual technology, with the ability to set up and manage AV equipment
• Experience in conference room setup and cleanup, ensuring all technology is functioning properly before and after meetings

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

8 results for Desktop Support Analyst in Washington, DC

Help Desk Analyst II We are seeking a Help Desk Analyst II for a contract employment opportunity in the information technology department based in Washington, District of Columbia. The primary role is to provide comprehensive support and maintenance, including printer/copiers, equipment maintenance and service, storage room maintenance, desk setups, and A/V support. Responsibilities: • Deliver a high standard of customer service while supporting office staff in a dynamic environment. • Handle the setup and support of video conference and telecommunications systems for meetings. • Provide Audio Visual assistance for special office events. • Maintain desk arrangements, including new permanent setup, office moves, and routine monitoring of all desks for extra, missing, or malfunctioning equipment. • Assist staff as required with missing or malfunctioning desk equipment. • Oversee the Asset Management database. • Coordinate the repair and return of damaged laptops with the manufacturer. • Provide printer support, including toner & paper refresh, ordering supplies, removing jams, and recycling toner. • Manage storage room inventory and cleanliness, order supplies when low. • Keep track of inventory on loan and follow up as needed for equipment return. • Coordinate asset disposal with vendor. • Handle IT courier services and FedEx shipments. • Assist staff on the use of office equipment, including fax, scanner, and copier. • Conduct basic IT troubleshooting.

Systems Analyst We are offering a contract for a permanent position as a Systems Analyst in WASHINGTON, District of Columbia, United States. As a Systems Analyst, you will be tasked with performing various duties, which include implementing IT solutions, providing database administration support, and offering second-level technical support among others. Responsibilities • Collaborate with Business Analysts to execute requirements, processes, and functional specifications that align with business objectives. • Offer support for software, web, and database applications such as Yardi Voyager and UKG Pro including installation, implementation, upgrades, and ongoing usage. • Establish databases, data collection systems, data analytics, and other strategies to improve statistical efficiency. • Administer the Authority’s data warehouse environment using Microsoft SQL Server as the primary database system. • Define and analyze system problems, design and validate standards and solutions, and document the process to implement complex IT solutions. • Work with Business Analysts to define application problems by evaluating procedures and processes. • Coordinate testing and process changes across the organization as required. • Open, update, and close Help Desk Tickets to provide second-level technical support for end users. • Optimize BI solutions for performance, scalability, and usability. • Carry out other related duties as assigned.

Help Desk Manager We are offering a contract to permanent employment opportunity for a Help Desk Manager in the office. The role involves managing the day-to-day operations of the service desk in the Information Technology industry. The Help Desk Manager will supervise the Service Desk Analysts, ensuring all support requests are handled effectively and efficiently. Responsibilities • Supervise the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure high-quality customer service • Manage the daily operations of the service desk, ensuring efficient and timely handling of all support requests • Develop and implement processes and procedures to enhance the efficiency and effectiveness of the service desk • Monitor service desk performance, identify areas for improvement, and implement changes as needed to meet service level agreements (SLAs) • Collaborate with other IT department members to ensure effective support for all IT systems and services • Provide training and support to Service Desk Analysts, enabling them to effectively use the IT systems and deliver high-quality customer service • Handle escalated support requests, collaborating with other IT department members as needed to resolve complex issues • Act as a change agent, driving new firm initiatives • Demonstrate strategic focus, defining goals and following through to achieve results • Effectively manage a team of Service Desk Analysts, motivating, coaching, and developing them.

Help Desk Analyst II · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects

Technical Lead We are offering a long-term contract employment opportunity for a Program Manager in Information Systems to join our team based in Oxon Hill, Maryland. Specializing in the Medical Devices industry, this role involves managing multiple projects in order to achieve comprehensive program goals. Job Title: Automation Project ManagerJob Description:We are seeking an experienced and detail-oriented Automation Project Manager to lead and oversee automation initiatives within our organization. This role will be instrumental in ensuring the timely delivery of impactful automation projects while fostering efficiency, collaboration, and sustainability. If you possess strong project management skills, a strategic technical mindset, and enjoy working in a dynamic environment, we encourage you to apply. ResponsibilitiesProject Management:<ul><li>Develop and manage comprehensive project plans to ensure automation projects are completed on time and within scope.</li><li>Effectively track, prioritize, and align actions and tasks based on the project plan.</li></ul>Risk and Issue Management:<ul><li>Escalate issues, risks, and critical decisions impacting planned timelines or scope changes to leadership.</li><li>Troubleshoot and resolve roadblocks that arise during data workflows to ensure project continuity.</li></ul>Communication and Reporting:<ul><li>Provide regular status updates and detailed reporting as per the established communication plan.</li><li>Coordinate status reviews, demo sessions, and feedback cycles with stakeholders and data analysts.</li></ul>Team Collaboration and Resource Management:<ul><li>Foster a collaborative environment, ensuring all team members understand their roles and responsibilities.</li><li>Assess resource capacity, allocate tasks effectively, and continuously monitor alignment to the plan.</li></ul><ol><li>Deliverable Sustainability:</li></ol><ul><li>Ensure comprehensive automation documentation is completed for long-term sustainability, transfer of knowledge, and organizational consistency.</li><li>Establish standard data workflow processes, refresh schedules, and a shared approach for consistency.</li></ul>Feedback and Workflow Management:<ul><li>Work with leads and end users to implement feedback loops to evaluate the effectiveness of deliverables.</li><li>Create reassignment logs to assess workload distribution and missed deadlines for improvement cycles.</li></ul>Technical Responsibilities:<ul><li>Act as a liaison with data teams to secure timely inputs for automation processes.</li><li>Manage source-to-target mapping feedback cycles and implement updates.</li><li>Lead efforts for technical support updates, software licensing changes, and hardware upgrades to improve volume processing and efficiency.</li></ul>Environment Maintenance:<ul><li>Document environment details, refresh schedules, database standards, and associated support systems.</li><li>Ensure data workflows are well-documented with a focus on establishing a scalable and sustainable framework.</li></ul>

Director, Grant Financial Compliance and Budget Our client, a very well-known, established and cause oriented not for profit is currently recruiting for a Director, Grants Accounting and Budgeting. This highly visible role will work across the financial organization leading grants accounting, budgeting, management and compliance as well as related reporting and project accounting. Key duties for this important Director, Grants Accounting and Budgeting role will include: Working with program teams from the inception to end of the grant process including compliance, budgeting, project accounting and related reportingOverseeing grant compliance including review of grant agreements and donor requirements Management of staff comprised of Senior Grants Accountant and a Budget Analyst Working closely with Project Managers regarding cost allocations and budget monitoring Providing technical training to staff on grants management and reporting requirementsAssisting with annual grant forecasting for the grant fiscal year and underlying budgeting Suggesting improvements covering the grants administration process and establishing best practices and procedural designPerforming financial reporting relating to grants including specialized reporting as requiredOverseeing donor compliance requirements and training staff regarding requirements from new donors Our client offers medical benefits, generous PTO and a strong retirement plan contribution as part of their overall compensation package. Please submit your resume to Raj Khanna, Senior Vice President at Robert Half or via LinkedIn for immediate and confidential consideration for this or one of our other openings in the Washington, DC market.

Workday Release Manager We are in search of a Workday Release Manager to join our healthcare team in McLean, Virginia. This role involves managing Workday releases, focusing on HCM and Payroll modules, and employing both waterfall and agile methodologies. You will also be required to demonstrate your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures. Responsibilities: • Handle Workday releases using both waterfall and agile methodologies • Apply your strong Workday development background, specifically in HCM and Payroll modules • Use your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures • Utilize your strong analytical and problem-solving skills to identify issues and recommend solutions • Exhibit excellent communication skills to articulate technical issues to non-technical stakeholders at all levels • Manage multiple tasks in a fast-paced environment, demonstrating exceptional organizational skills and attention to detail • Leverage your skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning • Apply your knowledge in Microsoft, AB Testing, API Development, Business Process Functions, Business Requirement Document, and Configuration Management

Cyber Security Manager We are extending an opportunity for a Cyber Security Manager in the Real Estate & Property industry, based in Reston, Virginia. This role encompasses leadership of an Information Security Red Team program, integrating security considerations into IT solutions, and managing a team of information security professionals. Responsibilities: • Develop, lead, and execute an Information Security Red Team program, including the recruitment and training of team members. • Collaborate with IT and business leaders to ensure security considerations are integrated into the evaluation, selection, implementation, and configuration of IT solutions. • Represent cybersecurity interests in significant technology governance initiatives. • Oversee operations of threat and vulnerability management, recommend mitigation strategies, and effectively communicate residual risks. • Regularly assess and document the effectiveness of key security controls. • Mentor and manage a group of information security professionals, including the recruitment and onboarding of new staff. • Prepare and deliver reports to management on departmental activities, key initiatives, and performance metrics. • Utilize skills such as Checkpoint, Cisco ASA, Cisco Technologies, Cloud Technologies, Firewall Technologies, AB Testing, Auditing, AWS Technologies, and Configuration Management to enhance cybersecurity operations.

Technology Doesn't Change the World, People Do.®

8 results for Desktop Support Analyst in Washington, DC

Technology Doesn't Change the World, People Do.^®