5 results for Help Desk Tier 2 in Washington, DC

Help Desk Analyst II We are seeking a Help Desk Analyst II for a contract employment opportunity in the information technology department based in Washington, District of Columbia. The primary role is to provide comprehensive support and maintenance, including printer/copiers, equipment maintenance and service, storage room maintenance, desk setups, and A/V support. Responsibilities: • Deliver a high standard of customer service while supporting office staff in a dynamic environment. • Handle the setup and support of video conference and telecommunications systems for meetings. • Provide Audio Visual assistance for special office events. • Maintain desk arrangements, including new permanent setup, office moves, and routine monitoring of all desks for extra, missing, or malfunctioning equipment. • Assist staff as required with missing or malfunctioning desk equipment. • Oversee the Asset Management database. • Coordinate the repair and return of damaged laptops with the manufacturer. • Provide printer support, including toner & paper refresh, ordering supplies, removing jams, and recycling toner. • Manage storage room inventory and cleanliness, order supplies when low. • Keep track of inventory on loan and follow up as needed for equipment return. • Coordinate asset disposal with vendor. • Handle IT courier services and FedEx shipments. • Assist staff on the use of office equipment, including fax, scanner, and copier. • Conduct basic IT troubleshooting.

Help Desk Analyst II · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects

Director of Accounting - Government Contracting Director of Accounting Opportunity – Lead Financial TransformationAre you an experienced accounting leader ready to take on a high-impact role in a private-equity-backed company poised for rapid growth? A rising organization in the greater Annapolis area is looking for a Director of Accounting to oversee and enhance its financial infrastructure. Operating in a fast-paced environment, this role offers a chance to work closely with leadership and play a pivotal part in the company’s strategic financial direction.With a competitive target compensation of up to $150K + bonus, this is an exceptional opportunity to make a lasting impact while furthering your career. This role is Hybrid with 2-3 days from home each week once you are up and running. Email Jim Meade at Robert Half immediately if interested. As the Director of Accounting, you will serve as a key financial leader, responsible for areas including:<ul><li>Strategic Oversight: Lead and manage all accounting operations to ensure timely and accurate reporting in compliance with GAAP/IFRS and government contracting standards.</li><li>Process and System Optimization: Build and refine scalable processes, improve internal controls, and ensure overall operational efficiency.</li><li>Compliance and Regulations: Oversee adherence to federal contracting regulations, including FAR, CAS, and DCAA compliance, ensuring audit readiness and operational accuracy.</li><li>Financial Leadership: Collaborate with executive leadership to enhance forecasting, budgeting, and financial strategy for long-term success.</li><li>Team Development: Take the lead in developing a high-performing accounting team and create opportunities to expand and mentor staff as the company grows.</li></ul>This is more than a leadership role—this is your chance to drive transformation in a company supported by private equity and primed for rapid growth.✔ Top-Tier Compensation: Target earnings of up to $150K + bonus.✔ Leadership Opportunities: Shape the future of the accounting function and position yourself for further senior-level roles.✔ Impactful Work: Collaborate directly with executive leadership to influence strategic decision-making and drive operational success.✔ Dynamic Environment: Join a culture built on innovation, growth, and teamwork.

Cyber Security Manager We are extending an opportunity for a Cyber Security Manager in the Real Estate & Property industry, based in Reston, Virginia. This role encompasses leadership of an Information Security Red Team program, integrating security considerations into IT solutions, and managing a team of information security professionals. Responsibilities: • Develop, lead, and execute an Information Security Red Team program, including the recruitment and training of team members. • Collaborate with IT and business leaders to ensure security considerations are integrated into the evaluation, selection, implementation, and configuration of IT solutions. • Represent cybersecurity interests in significant technology governance initiatives. • Oversee operations of threat and vulnerability management, recommend mitigation strategies, and effectively communicate residual risks. • Regularly assess and document the effectiveness of key security controls. • Mentor and manage a group of information security professionals, including the recruitment and onboarding of new staff. • Prepare and deliver reports to management on departmental activities, key initiatives, and performance metrics. • Utilize skills such as Checkpoint, Cisco ASA, Cisco Technologies, Cloud Technologies, Firewall Technologies, AB Testing, Auditing, AWS Technologies, and Configuration Management to enhance cybersecurity operations.

Workday Release Manager We are in search of a Workday Release Manager to join our healthcare team in McLean, Virginia. This role involves managing Workday releases, focusing on HCM and Payroll modules, and employing both waterfall and agile methodologies. You will also be required to demonstrate your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures. Responsibilities: • Handle Workday releases using both waterfall and agile methodologies • Apply your strong Workday development background, specifically in HCM and Payroll modules • Use your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures • Utilize your strong analytical and problem-solving skills to identify issues and recommend solutions • Exhibit excellent communication skills to articulate technical issues to non-technical stakeholders at all levels • Manage multiple tasks in a fast-paced environment, demonstrating exceptional organizational skills and attention to detail • Leverage your skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning • Apply your knowledge in Microsoft, AB Testing, API Development, Business Process Functions, Business Requirement Document, and Configuration Management