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17 results for Help Desk Tier 3 in Washington, DC

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· Install, configure and troubleshoot computer hardware and software
· Assist with new permanent onboarding account setup and change requests
· Monitor helpdesk ticketing system queue and act as primary point of contact
· Coordinate break/fix work with company vendors including deliveries and installs
· Manage IT projects as needed and assist with departmental projects

Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

17 results for Help Desk Tier 3 in Washington, DC

Help Desk Analyst II · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects

Systems Administrator We are offering an exciting opportunity for a largely Remote Systems Administrator in Washington, District of Columbia. You will be working in a fast-paced environment, managing network infrastructure, administering security measures, and handling system monitoring. Responsibilities: • Oversee the management of network infrastructure using diverse technologies.• Administer security measures including Cisco Firepower Management Console, static NAT, routing rules, and firewall Access Control Lists.• Handle VLAN management and Ubiquiti UniFi Controller operations.• Install and manage wireless access points, ensuring secure authentication.• Oversee Active Directory, DNS management, and DHCP management.• Handle email authentication processes including DMARC, DKIM, SPF, and SPF flattening.• Manage internal Public Key Infrastructure and handle web domain and IP management.• Oversee TLS certificate management and maintain Level Blue SIEM.• Respond to and mitigate security and system events, including off-hours.• Deploy and monitor endpoint threat defense, IDS/IPS, and malware protection systems.• Collaborate with external vendors to conduct penetration tests and implement necessary mitigation strategies.• Manage system backup solutions using various platforms.• Provide Level 3 support for VoIP phones, A/V systems/services, and end-user desktop systems and software.• Manage patching and updates for PC and Mac desktop hardware, OS, and software applications.• Manage Apple Business Manager automatic enrollments into Microsoft Intune’s MDM.• Manage Linux server operating systems, including sub-features such as Apache, SSH, and MySQL/MariaDB.• Develop, maintain, and deploy desktop images for both PC and Mac desktop hardware.• Manage vendor relationships effectively.

Help Desk Analyst II We are seeking a Help Desk Analyst II for a contract employment opportunity in the information technology department based in Washington, District of Columbia. The primary role is to provide comprehensive support and maintenance, including printer/copiers, equipment maintenance and service, storage room maintenance, desk setups, and A/V support. Responsibilities: • Deliver a high standard of customer service while supporting office staff in a dynamic environment. • Handle the setup and support of video conference and telecommunications systems for meetings. • Provide Audio Visual assistance for special office events. • Maintain desk arrangements, including new permanent setup, office moves, and routine monitoring of all desks for extra, missing, or malfunctioning equipment. • Assist staff as required with missing or malfunctioning desk equipment. • Oversee the Asset Management database. • Coordinate the repair and return of damaged laptops with the manufacturer. • Provide printer support, including toner & paper refresh, ordering supplies, removing jams, and recycling toner. • Manage storage room inventory and cleanliness, order supplies when low. • Keep track of inventory on loan and follow up as needed for equipment return. • Coordinate asset disposal with vendor. • Handle IT courier services and FedEx shipments. • Assist staff on the use of office equipment, including fax, scanner, and copier. • Conduct basic IT troubleshooting.

Senior Financial Analyst Our client, a major law firm, is seeking a Senior Financial Analyst to join their team in their Washington, DC office. This highly visible role will key on strategic pricing, providing a competitive advantage for sustainable firm growth and top-tier client service. In addition to the finance team, the Senior Financial Analyst will work closely with practice management and partners of the firm. This role will also be instrumental in implementing a new pricing software tool. Key responsibilities for this exciting new Senior Financial Analyst role will be to: • Develop strategic pricing and budget models in response to client proposals and RFPs.• Perform analyses to support pricing decisions and drive effective profitability growth.• Collaborate with firm leadership, important committees as well as business development to create pricing alternatives for clients.• Coordinate with various firm stakeholders including practice leadership, finance and billing to analyze firm performance regarding various fee arrangements.• Create pricing templates and enable their utilization across the firm.• Evaluate pricing requests in RFPs and work with the firm leadership to develop responses.• Conduct market research to prepare competitive analysis of rates and fee proposals.• Assist to identify opportunities for utilizing premium rates as appropriate• Coordinate efforts to work with business partners and various stakeholders to implement new firm-wide pricing software. Our client offers medical benefits as part of their overall compensation package. Please forward your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for consideration for this or one of our other immediate openings in the Washington, DC area.

Administrative Assistant 3 We are offering a long-term contract employment opportunity for an Administrative Assistant 3 in Washington, District of Columbia. The role will primarily involve high-level administrative support, including the handling of information requests, conducting research, and performing clerical functions. Responsibilities: • Conduct research and handle various information requests. • Maintain and manage records systems. • Perform basic bookkeeping tasks and maintain financial statements. • Process, sort, and distribute incoming correspondence, including faxes and emails. • Prepare and manage corporate documents, records, and reports. • Draft and prepare invoices, reports, memos, and letters. • Respond to routine inquiries through prepared correspondence. • Order and manage office supplies. • Utilize computer applications such as Microsoft Word, Excel, and PowerPoint for various tasks. • Uphold confidentiality and organized management of information. • Provide exceptional customer service and maintain effective communication.

Corporate Accounting Analyst Job Title: Corporate Accounting AnalystLocation: Reston, VA – 100% In-OfficeSalary: $90,000 - $120,000 + Bonus (Compensation is flexible based on experience, skills, certifications, and knowledge) My client is continuing to grow and is excited to announce a new Corporate Accounting Analyst position. Reporting directly to the Chief Accounting Officer (CAO), this high-visibility role is integral to financial reporting, executive communication, and cross-departmental collaboration. Positioned within our thriving, growth-oriented organization, this role provides direct exposure to leadership while offering substantial opportunities for development and long-term career growth. This position has been newly created amidst consistent growth and will involve interfacing with senior executives, corporate departments, and external partners. While similar to a Corporate Budgeting Analyst, this role has a heavier focus on financial reporting instead of budgeting, making it a pivotal contributor. Job Responsibilities:Key responsibilities for this position include:Financial Reporting:<ul><li>Prepare and deliver monthly, quarterly, and annual financial statements for internal and external stakeholders.</li><li>Perform intercompany eliminations, currency conversions, general ledger reconciliations, corporate allocations, and necessary journal entries.</li><li>Assist with financial reporting for a multi-division, multi-layered corporate structure, including subsidiaries and shared service centers.</li><li>Manage and streamline repetitive financial processes through automation and collaboration with internal programmers.</li><li>Support the preparation and facilitation of annual financial statement audits and corporate tax filings.</li><li>Contribute to corporate budgeting, forecasting processes, and budget variance analyses for revenue, overhead costs, staffing, and cash flow.</li></ul>Collaboration and Communication:<ul><li>Act as a liaison between the Finance Department, Operating Divisions, other corporate departments (e.g., HR and Procurement), and external partners.</li><li>Communicate financial analyses and conclusions effectively to executives and other key stakeholders.</li><li>Support finance-related initiatives led by the CAO, including implementation of new accounting standards, process improvements, and control enhancements.</li></ul>Project Management and Problem-Solving:<ul><li>Take ownership of projects, resolving issues through hands-on problem-solving.</li><li>Participate in cross-departmental initiatives and lead ad hoc projects that enhance overall financial operations and systems.</li></ul>

Administrative Assistant We are seeking an Administrative Assistant to join our team in Herndon, Virginia. This role involves a variety of administrative tasks, ranging from data entry to customer service. The successful candidate will be instrumental in ensuring smooth operations within our team by performing tasks such as managing customer inquiries, maintaining accurate records and processing applications.Responsibilities: • Manage inbound calls and provide exceptional customer service • Perform data entry tasks with accuracy and efficiency • Maintain effective email correspondence with customers and team members • Utilize Microsoft Office Suite extensively, especially Excel and Outlook • Schedule appointments and manage calendars for team members • Provide administrative assistance in various office functions • Contribute to administrative management tasks • Contact members to communicate their eligibility status • Manage and maintain accurate customer credit records • Process customer credit applications efficiently.

Staff Accountant We are offering a long term contract employment opportunity based in BALTIMORE, Maryland. We're in search of a Staff Accountant who will play a crucial role. Responsibilities: • Reconciling payment reports and entering daily deposits• Processing renewals and reviewing associated documentation• Performing data validation and entry into the system• Handling receipt and disbursement of daily mail• Undertaking any other job function as requested at the accountant level.

Financial Analyst/Manager Our client, a prestigious and growing law firm, is searching for their new Financial Analyst. This newly created and highly visible role will support their CFO, work with the entire finance & accounting team and have true exposure to firm leadership. In this role, you will be responsible for coordinating the preparation, development, and maintenance of the annual budget and periodic forecasts. You will also work to identify and research variances to forecast, budget, and prior-year expenses, as well as prepare cash flow projections. This role is an exciting opportunity to apply your skills in financial analysis, budgeting and forecasting, and general ledger management, among others. Responsibilities:• Coordinate the preparation, development, and maintenance of the annual budget and periodic forecasts• Identify and research variances to forecast, budget, and prior-year expenses on a monthly, quarterly, and annual basis• Articulate explanations to budget variances and proactively identify action items and opportunities for improvement• Prepare cash flow projections on a monthly, quarterly, and annual basis and assist with year-end cash flow planning• Prepare ad-hoc and periodic statistical and metrics reports and develop expert knowledge of the firm’s business intelligence solution to extract financial data upon request• Develop and maintain financial models as requested• Prepare and/or review adjusting journal entries and work with accounting staff, and budget holders, on resolving GL coding issues• Develop and prepare worksheets to evaluate billing rate increases• Maintain Financial Dashboard and make updates when required, interface with subject matter consultants• Participate in the development and implementation of relevant accounting software and internal reporting enhancement Our client offers medical benefits as part of their overall compensation package Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington Metro area.

General Clerk III We are providing a short term contract employment opportunity in BALTIMORE, Maryland, for a General Clerk III. This role lies at the intersection of Administrative Assistance and Customer Service in the industry. You will play a key role in our Liens department, providing essential office support and ensuring the smooth running of our operations. Responsibilities: • Prioritize and organize files to ensure efficient retrieval and usage • Deliver high-quality customer service by addressing and resolving customer inquiries • Manage shipping functions to ensure timely dispatch and receipt of documents • Accurately process data entries to maintain up-to-date records • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to carry out various administrative tasks • Schedule appointments and coordinate meetings to optimize workflow • Scan documents and records for digital storage and easy access • Assist with other administrative tasks as needed to support the team.

Director of Accounting - Government Contracting Director of Accounting Opportunity – Lead Financial TransformationAre you an experienced accounting leader ready to take on a high-impact role in a private-equity-backed company poised for rapid growth? A rising organization in the greater Annapolis area is looking for a Director of Accounting to oversee and enhance its financial infrastructure. Operating in a fast-paced environment, this role offers a chance to work closely with leadership and play a pivotal part in the company’s strategic financial direction.With a competitive target compensation of up to $150K + bonus, this is an exceptional opportunity to make a lasting impact while furthering your career. This role is Hybrid with 2-3 days from home each week once you are up and running. Email Jim Meade at Robert Half immediately if interested. As the Director of Accounting, you will serve as a key financial leader, responsible for areas including:<ul><li>Strategic Oversight: Lead and manage all accounting operations to ensure timely and accurate reporting in compliance with GAAP/IFRS and government contracting standards.</li><li>Process and System Optimization: Build and refine scalable processes, improve internal controls, and ensure overall operational efficiency.</li><li>Compliance and Regulations: Oversee adherence to federal contracting regulations, including FAR, CAS, and DCAA compliance, ensuring audit readiness and operational accuracy.</li><li>Financial Leadership: Collaborate with executive leadership to enhance forecasting, budgeting, and financial strategy for long-term success.</li><li>Team Development: Take the lead in developing a high-performing accounting team and create opportunities to expand and mentor staff as the company grows.</li></ul>This is more than a leadership role—this is your chance to drive transformation in a company supported by private equity and primed for rapid growth.✔ Top-Tier Compensation: Target earnings of up to $150K + bonus.✔ Leadership Opportunities: Shape the future of the accounting function and position yourself for further senior-level roles.✔ Impactful Work: Collaborate directly with executive leadership to influence strategic decision-making and drive operational success.✔ Dynamic Environment: Join a culture built on innovation, growth, and teamwork.

Office Manager We are seeking a highly organized and responsible Office Manager to join our team. In this position, you will play a crucial role in streamlining our day-to-day operations and maintaining an enriching, productive work environment. The ideal candidate is detail-oriented, resourceful, and able to manage multiple tasks efficiently. This position is on-site working Monday to Friday.Responsibilities:· Oversee and support all administrative duties in the office and ensure smooth operations. · Manage office supplies inventory and place orders as necessary.· Perform reception duties such as answering phones where necessary.· Manage office layout planning and office moves, and with office refurbishment.· Organize and maintain office common areas.· Perform as HR to coordinate and direct administrative support functions for the office.· Assisting in various daily operations.

Senior Accountant We are looking for an experienced and detail-driven Senior Accountant to become a key member of our financial operations team. Partnering directly with leadership, this role plays a pivotal part in overseeing the organization's financial close process, reconciling accounts, preparing detailed workpapers, and assisting with tax compliance and audits. If you have robust knowledge of accounting practices, expertise in financial software and thrive in a dynamic environment where multitasking is paramount, we encourage you to apply. Core Duties and Responsibilities: <ul><li>Spearhead and manage monthly closing activities, ensuring procedures run smoothly and deadlines are met.</li><li>Review and reconcile monthly bank statements.</li><li>Process and record cash receipts, including creating daily batch postings, reconciling revenue, and managing transactions from reports.</li><li>Set up all products and services sold by the organization with relevant accounting treatment.</li><li>Generate and review financial reports as requested.</li><li>Handle end-of-month and year-end closing tasks for the organization.</li><li>Conduct meticulous reconciliation of all balance sheet accounts, including bank accounts, receivables, prepaids, fixed assets, investments, payables, deferred revenue, accrued expenses, and notes payable.</li><li>Deliver comprehensive workpapers to document reconciliation and ensure their accuracy.</li><li>Prepare financial statements.</li><li>Analyze monthly statements, highlighting and explaining budget variances when they occur.</li><li>Develop essential financial summary reports to monitor organizational health and recommend improvements as needed.</li><li>Coordinate audit preparation, providing critical reconciliations, journal entry support, and securing confirmations for bank and investment records.</li><li>Serve as a liaison during audits, addressing inquiries and supplying requested documentation.</li><li>Assist in assembling and coordinating tax-compliance documentation..</li><li>Handle vendor and contractor tax reporting, including issuing 1099 forms.</li><li>Ensure the accuracy of ledger entries by regularly recording journal transactions and maintaining integrity across platforms.</li><li>Supervise data consistency between management software and accounting tools.</li></ul>

Manager, Capital Markets Risk, Operations & Compliance Are you a skilled professional with operational risk, compliance, and process management experience within capital markets? Do you thrive on collaborating and improving business processes while ensuring alignment with risk and compliance standards? If so, this is an incredible opportunity for you to make a meaningful impact. We are seeking a Manager, Capital Markets Risk, Operations & Compliance to join our team dedicated to managing and enhancing operational, compliance & risk processes in support of capital markets and debt services. You will serve as a trusted partner to key business areas, acting as the 1st line of defense and collaborating across teams to develop, document, and monitor business processes that meet operational, risk, and regulatory requirements. As part of a dynamic team, you will also contribute to modernization efforts.Responsibilities:<ul><li>Operational Excellence: Manage and support capital markets and debt services operational processes, including End User Computing testing and remediation, ensuring alignment with risk, compliance, and business requirements</li><li>Process Improvements: Identify and implement process enhancements to improve business outcomes and achieve more effective risk management and compliance</li><li>Business Continuity: Partner with cross-functional teams to schedule and assess business continuity tests, including plans such as Funding Contingency Plans and Master Business Continuity Plans</li><li>Legal Partnerships: Work closely with legal teams to develop and maintain operational agreements like Dealer Operating Circulars and Bank Operating Circulars</li><li>Risk and Controls: Draft and maintain Risk Controls Self-Assessments and perform validation testing</li><li>Modernization Leadership: Act as a Business Owner on agile project teams for Capital Markets modernization, and lead groups to improve issuance and servicing processes</li><li>Testing & Compliance: Develop and execute project test plans and attest to compliance with changing regulatory requirements</li><li>Stakeholder Engagement: Build relationships and maintain understanding of partner organizations' operational activities including asset-liability management, credit, investments, and funding strategies</li><li>Cross-Functional Collaboration: Work with banks, bond dealers, external regulators, and auditors to drive compliance and operational excellence</li></ul>Why Join Us?<ul><li>Play an impactful role in ensuring the operational success and regulatory compliance of core capital markets and debt services processes</li><li>Partner with high-level stakeholders across risk management, compliance, legal teams, and external entities</li><li>Contribute meaningfully to process improvement and control modernization projects that shape future operations</li><li>Work in an environment committed to diversity, respect, collaboration, and support for professional growth</li><li>Expand your skill set and position yourself for continued career advancement in a fast-paced, high-impact setting</li></ul>

Staff Accountant This staff accountant is responsible for ensuring financial processes are executed effectively and verifying adherence to regulations through prompt and precise preparation of financial records. Primary Responsibilities:<ul><li>Preparing invoices.</li><li>Managing financial transactions, including processing invoices punctually and efficiently.</li><li>Overseeing accounting activities, recording expenses and revenues aligned with accounting standards.</li><li>Updating revenue-monitoring spreadsheets.</li><li>Tracking accounts receivable to ensure clients adhere to agreed payment schedules.</li><li>Posting monthly journal entries to facilitate the timely close of accounting periods.</li><li>Conducting profit and loss analyses on projects assigned to this role.</li><li>Preparing detailed financial summaries for both clients and senior management on a monthly and quarterly basis.</li><li>Reconciling balance sheets monthly, identifying inconsistencies, and resolving any discrepancies.</li><li>Maintaining positive relationships with clients, responding promptly to inquiries or issues.</li><li>Continuously striving to optimize workflows, streamline processes, and improve overall efficiency.</li><li>Supporting the year end audit process.</li><li>Taking on specialized projects and assignments on an as-needed basis.</li></ul>Key Capabilities for Success<ul><li>Utilizes modern tools and software to resolve issues and improve efficiency. Maintains current knowledge of accounting principles and adapts to new software and technologies swiftly. Proficient with mathematical and logical problem-solving techniques.</li><li>Collaboratively approaches challenges, offering thoughtful solutions rather than merely identifying problems. Demonstrates accountability by seeking answers for unknowns.</li><li>Cultivates a cooperative work environment, sharing knowledge and building relationships with colleagues across diverse backgrounds.</li><li>Delivers clear, concise information tailored to individual or group needs, actively listens, and provides constructive responses.</li><li>Efficiently prioritizes tasks to meet deadlines and handles several responsibilities simultaneously.</li><li>Ensures regular accuracy in work while minimizing misunderstandings by documenting critical details.</li><li>Fulfills obligations reliably, owns up to mistakes or delays, and transparently communicates progress.</li><li>Remains focused when faced with challenging situations or distractions, ensuring work is completed with care and effectiveness despite adversity.</li></ul>

Cyber Security Manager We are extending an opportunity for a Cyber Security Manager in the Real Estate & Property industry, based in Reston, Virginia. This role encompasses leadership of an Information Security Red Team program, integrating security considerations into IT solutions, and managing a team of information security professionals. Responsibilities: • Develop, lead, and execute an Information Security Red Team program, including the recruitment and training of team members. • Collaborate with IT and business leaders to ensure security considerations are integrated into the evaluation, selection, implementation, and configuration of IT solutions. • Represent cybersecurity interests in significant technology governance initiatives. • Oversee operations of threat and vulnerability management, recommend mitigation strategies, and effectively communicate residual risks. • Regularly assess and document the effectiveness of key security controls. • Mentor and manage a group of information security professionals, including the recruitment and onboarding of new staff. • Prepare and deliver reports to management on departmental activities, key initiatives, and performance metrics. • Utilize skills such as Checkpoint, Cisco ASA, Cisco Technologies, Cloud Technologies, Firewall Technologies, AB Testing, Auditing, AWS Technologies, and Configuration Management to enhance cybersecurity operations.

Workday Release Manager We are in search of a Workday Release Manager to join our healthcare team in McLean, Virginia. This role involves managing Workday releases, focusing on HCM and Payroll modules, and employing both waterfall and agile methodologies. You will also be required to demonstrate your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures. Responsibilities: • Handle Workday releases using both waterfall and agile methodologies • Apply your strong Workday development background, specifically in HCM and Payroll modules • Use your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures • Utilize your strong analytical and problem-solving skills to identify issues and recommend solutions • Exhibit excellent communication skills to articulate technical issues to non-technical stakeholders at all levels • Manage multiple tasks in a fast-paced environment, demonstrating exceptional organizational skills and attention to detail • Leverage your skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning • Apply your knowledge in Microsoft, AB Testing, API Development, Business Process Functions, Business Requirement Document, and Configuration Management

Technology Doesn't Change the World, People Do.®

17 results for Help Desk Tier 3 in Washington, DC

Technology Doesn't Change the World, People Do.^®