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15 results for Product Support Specialist in Washington, DC

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Do you thrive in dynamic environments, have a knack for identifying potential risks, and possess the skills to devise effective strategies? Then this Enterprise Risk Manager role is right up your alley!

We're looking for an experienced professional to manage risks across our entire operation and create an infrastructure and culture of risk management throughout the organization!

In this role, you will play a crucial role in leading the development and execution of our risk management program by employing Enterprise Risk Management (ERM) methods and processes!

Responsibilities include:

• Identify, assess and monitor risks across all departments and functions

• Develop and enforce comprehensive risk management policies and procedures that align with our strategic goals.

• Lead the creation and implementation of a risk management plan.

• Monitor and report on the effectiveness of risk management processes to drive continuous improvement.

• Ensure compliance with industry regulations and standards, serving as the primary advisor on risk-related matters.

• Develop risk reports for stakeholders and regulatory bodies

• Liaising with functional/departmental managers to ensure the organization's risks are managed effectively

• Provide training and technical support to the organization on risk management concepts and issues

• Provide strategic guidance to leadership and advise departments on accident prevention, risk reduction, and loss control strategies.

• Ensure workplace compliance with safety regulations by overseeing safety programs.

• Collaborate across departments (Human Resources, Public Safety, Facilities Management) to manage and mitigate risks.

Join our team and be the backbone of our institution by helping us mitigate potential risks and sailing us safeguarded to our strategic milestones. We offer a competitive salary, healthcare benefits, retirement plans, and a commitment to work-life balance.

Please apply immediately to Tracy.Kaszuba at RobertHalf or to Tracy Kaszuba on LinkedIn.

• Bachelor’s Degree in Business, Management, Law, or related fields

• Minimum of 5 years in a risk management role, preferably in a higher education or governmental setting

• Proficiency in auditing is essential.

• Experience in enterprise risk is crucial.

• Experience in a university environment or government entity is strongly preferred

• Experience in Governance Risk Compliance (eGRC)

• Familiarity with risk framework is important.

• Excellent decision-making and leadership capabilities

• Excellent oral and written communication skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

15 results for Product Support Specialist in Washington, DC

Manager / Director of Enterprise Risk Management Do you thrive in dynamic environments, have a knack for identifying potential risks, and possess the skills to devise effective strategies? Then this Enterprise Risk Manager role is right up your alley!We're looking for an experienced professional to manage risks across our entire operation and create an infrastructure and culture of risk management throughout the organization!In this role, you will play a crucial role in leading the development and execution of our risk management program by employing Enterprise Risk Management (ERM) methods and processes! Responsibilities include:• Identify, assess and monitor risks across all departments and functions• Develop and enforce comprehensive risk management policies and procedures that align with our strategic goals.• Lead the creation and implementation of a risk management plan.• Monitor and report on the effectiveness of risk management processes to drive continuous improvement.• Ensure compliance with industry regulations and standards, serving as the primary advisor on risk-related matters.• Develop risk reports for stakeholders and regulatory bodies• Liaising with functional/departmental managers to ensure the organization's risks are managed effectively• Provide training and technical support to the organization on risk management concepts and issues• Provide strategic guidance to leadership and advise departments on accident prevention, risk reduction, and loss control strategies.• Ensure workplace compliance with safety regulations by overseeing safety programs.• Collaborate across departments (Human Resources, Public Safety, Facilities Management) to manage and mitigate risks. Join our team and be the backbone of our institution by helping us mitigate potential risks and sailing us safeguarded to our strategic milestones. We offer a competitive salary, healthcare benefits, retirement plans, and a commitment to work-life balance.Please apply immediately to Tracy.Kaszuba at RobertHalf or to Tracy Kaszuba on LinkedIn.

Senior Accountant - Great Opportunity Senior Accountant Opportunity – Lead Financial Transformation in a High-Growth IndustryAre you an experienced accounting professional eager to take the next step in your career? An industry leading solutions provider with a nationwide footprint is looking for a Senior Accountant to join its growing accounting team. This position offers the opportunity to make a meaningful impact in a dynamic, fast-paced organization that values innovation, collaboration, and exceptional performance. With a culture rooted in product advancement, operational excellence, and employee development, this company provides the perfect environment for driven professionals to thrive and grow. If you are interested in this or any other Robert Half opportunity email your resume to Jim Meade at Robert Half. As a Senior Accountant, you’ll play a critical role in supporting the financial health of the organization. Responsibilities include:<ul><li>Month-End Close: Prepare and book journal entries accurately and in a timely manner to support the company’s financial reporting objectives.</li><li>Lease Management: Review and validate income statement expenses for operating equipment, financing equipment, and real estate leases.</li><li>Reconciliations: Complete balance sheet reconciliations and roll-forwards using tools like Blackline, ensuring items are addressed and processes are continuously improved.</li><li>Technical Research: Analyze and address technical accounting guidance for complex transactions to ensure proper accounting treatment.</li><li>Financial Statement Disclosures: Prepare high-quality, compliant disclosures to meet reporting requirements.</li><li>Budgeting Support: Collaborate with the finance team during quarterly and yearly budgeting processes.</li><li>SOX Compliance: Execute key SOX controls to maintain compliance with organizational standards.</li><li>Audit and Project Support: Assist in quarterly reviews, annual audits, and other cross-functional projects as needed.</li></ul>Why This Opportunity Stands Out:This is your chance to join a high-performing team within a market-leading organization that values its employees and invests in their success.Competitive Compensation: Enjoy a highly attractive salary and benefits package.Growth Potential: Be part of an organization poised for continued expansion in a thriving industry.Professional Development: Gain exposure to sophisticated accounting processes and develop your technical skills.Collaborative Culture: Work in an environment that emphasizes teamwork, innovation, and continuous improvement.

ServiceNOW Developer We are offering a permanent employment opportunity for a ServiceNOW Developer role in Sacramento, California. This role will primarily focus on the software engineering function, which includes designing, developing, testing, troubleshooting, and debugging of software programs for enhancements and new software-intensive systems and products. Responsibilities• Design, develop, and test software-intensive systems and products.• Troubleshoot and debug software programs to ensure smooth operations.• Collaborate with internal experts to develop technical solutions.• Apply appropriate principles, standards, processes, procedures, and tools throughout the software development life cycle.• Analyze hardware compatibility and develop software products and tools used for design, development, and maintenance of infrastructure and platforms.• Communicate effectively with internal and client project team members.• Influence team members regarding solution design, process, and/or approaches.• Coach and review the work of lower-level technical staff.• Understand and apply principles, theories, and concepts of technical domain while having a broad understanding of other related specialty areas.• Manage day-to-day objectives with significant impact on operational results or project deliverables.

Administrative Assistant This Administrative Assistant will facilitate the efficient operations of the firm by providing support with maintaining client records, calendar management, research and development, answer incoming calls, correspondence/document management, and assisting in daily office needs. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment. The chosen candidate will be integral in managing our office, providing support to our sales and customer service staff, and interacting with our customers regularly. This role is pivotal to our company's operations, with duties spanning across various areas such as customer service, sales support, and administrative tasks. Responsibilities: • Handle incoming calls and manage the office's daily needs• Regular interaction with customers, including maintaining customer files and placing orders with vendors• Oversee the organization and management of trade shows • Manage and distribute credit card expenses • Provide support in accounting tasks, including credit card processing and tracking• Offer sales and service support across various departments• Utilize administrative office skills and basic office skills• Employ QuickBooks and SAP in daily tasks.

Client Service Representative Job Summary:We are seeking a highly motivated and dedicated Customer Service Representative for a client in Owings Mills, MD. This is a direct-hire position. The ideal candidate will be responsible for providing exceptional support to our business clients, ensuring their needs are met promptly and efficiently. This role will involve managing and resolving inquiries, processing orders, troubleshooting issues, and maintaining strong relationships with commercial clients. A successful candidate will have excellent communication skills, problem-solving abilities, and a passion for customer service. Key Responsibilities:<ul><li>Client Support: Serve as the primary point of contact for commercial accounts, responding to inquiries via phone, email, or chat in a timely and professional manner.</li><li>Order Management: Process and track customer orders, ensuring timely delivery and accuracy. Work with internal teams to resolve order discrepancies or delays.</li><li>Issue Resolution: Handle and resolve customer complaints and issues in a professional manner, ensuring customer satisfaction. Escalate unresolved issues to appropriate departments when necessary.</li><li>Account Maintenance: Update and maintain accurate client information, including billing, contact details, and service requests in the customer database.</li><li>Product Knowledge: Maintain an in-depth understanding of the company’s products and services to provide accurate information and recommendations to clients.</li><li>Relationship Building: Foster long-term relationships with commercial clients, proactively reaching out to ensure satisfaction and encourage retention.</li><li>Collaboration: Work closely with sales, operations, and other internal teams to ensure seamless service delivery and client satisfaction.</li><li>Reporting: Track customer service metrics, and provide reports on trends, issues, and feedback for continuous improvement.</li></ul>

Staff Accountant Are you an accounting professional with public accounting experience or a background in general ledger accounting from a mid-size or large company? Do you have at least one year of experience and a drive to grow your career in a dynamic, collaborative environment? If so, we have an exciting opportunity for you to join our Accounting team as a Staff Accountant.As a Staff Accountant, you’ll play a critical role in ensuring the accuracy and integrity of financial records for our operations. Based on site at our corporate headquarters in Reston, VA, this role offers a unique opportunity to advance your accounting expertise and grow alongside a company that values your skills and professional development.What You'll Do:<ul><li>Journal Entry Review: Evaluate, analyze, and review journal entries submitted by operational teams to ensure they are accurate, complete, and appropriate.</li><li>Balance Sheet Reconciliations: Perform monthly reconciliations, identifying and resolving discrepancies in a timely manner.</li><li>Fixed Asset Records Maintenance: Account for fixed assets, maintaining accurate book and tax history records.</li><li>Internal Reporting: Prepare and review internal management reports to support decision-making processes.</li><li>Collaboration: Interact with operations personnel to obtain explanations, support account balances, and analyze activity.</li></ul>Why Join Us?<ul><li>Opportunity to contribute to critical financial processes within a fast-paced and dynamic organization.</li><li>Collaborative team environment that values innovation, ownership, and personal growth.</li><li>Based in our corporate headquarters in Reston, VA—a location that fosters connection and teamwork through onsite collaboration.</li><li>The chance to expand your expertise and build a long-term career within a well-established, reputable organization that continues to grow.</li></ul>My client offers a fantastic work environment, professional development and growth, excellent work life balance, and a very competitive total compensation package. For immediate consideration, please apply directly to this job posting. If you have additional questions, please contact Lee Chernett, VP at Robert Half Finance & Accounting, via LinkedIn or by calling 571.297.9074.

Aruba Network Engineer JOB SUMMARYWe are seeking an experienced Aruba Network Engineer to support our client using Aruba core and access switches. The role requires deep expertise in Aruba networking (including ClearPass, wireless controllers, switches) and working knowledge of Granite SDWAN and Zscaler. This position involves designing and implementing a 100% wireless solution for designated floors, managing interoperability with Cisco equipment, and adhering to security and compliance requirements. KEY RESPONSIBILITIES• Aruba 6400/6300 Implementation & Migration– Phase 1: Deploy and configure Aruba 6400 core switches (VSX, VLAN routing, trunk links to Cisco Nexus 7Ks).– Phase 2: Implement Aruba 6300M switches for a 100% wireless environment on testing floors, then scale to all floors.• Configure VLANs, default routes to Granite SDWAN, and Active-Gateway (VSX) for redundancy and routing between VLANs.• Ensure compatibility and interoperability with existing Cisco Nexus 7Ks, verifying routing and transit VLAN functionality. REQUIRED SKILLS & COMPETENCIES<ul><li>Border Gateway Protocol (BGP) – Configuring and optimizing internet routing.</li><li>Firewalls – Controlling and securing traffic across network boundaries; advanced rule management.</li><li>Load Balancers – Managing network traffic distribution for reliability and performance.</li><li>Network Administration – Provisioning, monitoring, and troubleshooting network devices and services.</li><li>Network Architecture – Designing, connecting, and implementing services and systems to achieve organizational goals.</li><li>Network Engineering – Building and maintaining complex networks to ensure performance, security, and scalability.</li><li>Network Management – Overseeing network infrastructure to maintain high availability and optimal use of resources.</li><li>Network Security – Ensuring confidentiality, integrity, and availability of data with tools like NAC, IPS, and firewalls.</li><li>Networking Hardware – Configuring and maintaining routers, switches, access points, and other hardware.</li><li>Routing and Switching – Implementing advanced LAN/WAN routing and switching protocols (e.g., OSPF, EIGRP, STP).</li><li>Routing Protocols – Managing protocols that determine the paths data follows (BGP, OSPF, etc.).</li><li>Troubleshooting – Diagnosing and resolving complex issues in a multi-vendor, multi-technology environment.</li></ul>

Senior Payroll Associate Join an exciting healthcare tech company in the heart of Washington, DC! My client is hiring a Senior Payroll Associate to join a small but mighty accounting team. This role requires a strong understanding of payroll systems and compliance, excellent attention to detail, and the ability to drive process improvements. Key ResponsibilitiesPayroll Processing and Administration:<ul><li>Accurately and independently process both monthly and semi-monthly payroll cycles</li><li>Collaborate with the team to refine and implement policies and procedures for improved payroll functionality and compliance</li></ul>Team Leadership and Development:<ul><li>Provide training and support to new team members, helping build a highly skilled and effective payroll team</li><li>Serve as a subject matter expert for payroll-related inquiries and act as a backup leader in the absence of the manager</li></ul>Reconciliations and Reporting:<ul><li>Ensure payroll data integrity by reconciling payroll accounts and resolving discrepancies</li><li>Generate, review, and distribute various payroll reports to ensure stakeholders have the necessary information to make informed decisions</li></ul>Cross-Functional Collaboration:<ul><li>Partner with HR and benefits teams to address payroll-related questions and ensure all employee data is up-to-date and compliant</li><li>Work with finance to prepare, validate, and post monthly payroll journals</li></ul>Process Improvement and Compliance:<ul><li>Stay ahead of changes in payroll legislation and tax requirements, and ensure compliance in all payroll activities</li><li>Propose and implement solutions to streamline processes and improve overall efficiency in payroll operations</li></ul>

NERC-CIP Subject Matter Expert The NERC-CIP Program Subject Matter Expert is a NERC-CIP compliance expert who manages, implements, and administers the development and implementation of the NERC-CIP Program and ensures customers remain in compliance with NERC reliability standards relating to the Generator Owner, Generator Operator, and Transmission Owner functions. The individual in this position will have a cybersecurity technical background and will assist and advise customers’ CIP subject matter experts administering, tracking, overseeing, reviewing, updating, documenting and performing CIP activities. Maintain a current working knowledge of regulatory standards and how they apply to customers’ operations. The NERC-CIP SME will use customer owned applications to analyze, track, and schedule activities. Key Areas of Accountability · Assist and advise the customer to ensure a successful NERC-CIP compliance program. · Prepare regular updates on NERC-CIP compliance progress. · Assist with CIP process workflow processes and support facility staff and CIP SMEs in executing required tasks, providing approval to these activities as required, and verifying tasks are completed within established timelines, including but not limited to change control, security patch review and update and/or mitigation, incident response, vulnerability assessments, and CIP-required training and awareness activities. · Develop and implement effective processes for identifying, securing, and maintaining compliance-related documentation and evidence as required. · Demonstrate in-depth understanding of the NERC-CIP Standards and communicate requirements in a clear, concise manner to the Subject Matter Experts (SME) and customer staff. · Perform periodic internal compliance assessments and spot checks on applicable Standards. · Track findings of CIP-related activities and develop implementation strategies to mitigate identified issues. · Assess industrial control systems typically used in power generation for vulnerabilities and security risk. · Maintain working knowledge of the cyber security capabilities of operating systems, networking devices, control systems, and vendor offerings. · Develop and maintain the required CIP policies & procedures as required to ensure customers are compliant with all applicable NERC-CIP standards

Help Desk Analyst II · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects

Administrative Assistant Are you an Administrative Assistant looking to take your career to the next level - check out this opportunity! Join an exciting real estate development firm as the Lead Admin to their Bethesda office. This hybrid role grants the flexibility to work from home 2-3x per week. Work with a fantastic team invested in your professional development and career growth. Key Responsibilities:<ul><li>Manage and maintain executives' schedules, including calendar coordination, meeting planning, and travel arrangements</li><li>Serve as the first point of contact for internal and external communications, screening and directing inquiries as appropriate</li><li>Prepare, proofread, and edit documents, reports, and presentations related to real estate transactions and projects</li><li>Process invoices, expense reports, and other financial documentation while coordinating with the accounting team</li><li>Handle confidential information with integrity and discretion</li><li>Assist in creating marketing materials, presentations, and email correspondence for various real estate transactions or projects</li><li>Coordinate with vendors, clients, and stakeholders to facilitate efficient project and office management</li><li>Assist in onboarding new hires and maintaining office policies and procedures</li><li>Provide support for meetings, conferences, and office events, including logistics and documentation</li></ul>

Senior Accountant Senior Accountant / Staff Accountant (DOE) Extraordinaire Wanted!! Are you someone who thrives on solving financial puzzles, loves crunching numbers, and dreams of making an impact without the corporate monotony? Well, we’ve got your dream job right here! Come join this growing public accounting firm that is looking to add to their team that provides outsourced accounting solutions! We are on the lookout for an upbeat Senior Accountant / Staff Accountant (DOE) who’s ready to take charge and help our clients conquer all things accounting! What You'll Do:<ul><li>Client Engagement: Be the go-to accounting guru for a fun mix of industries. You’ll manage client relationships like a pro while delivering financial insights.</li><li>Books to Brilliance: Lead end-to-end outsourced accounting services—whether it’s reconciling accounts, maintaining ledgers, or fine-tuning financial reporting, you’ve got it covered.</li><li>Process Prodigy: Work smarter, not harder by streamlining workflows, sharing best practices, and keeping everything humming smoothly.</li><li>Mentorship: Be the "go-to resource" for our junior team members as you guide them through the process with patience and wisdom.</li><li>GAAP Guru: Ensure all deliverables follow professional standards and amaze clients with your compliance prowess.</li></ul> Why You'll Love Working here:<ul><li>Client Variety That’ll Keep You on Your Toes: From tech startups to local nonprofits, you’ll never have the same day twice.</li><li>Fun Firm Culture: Bring your personality to work! We celebrate wins just as much as we celebrate fantastic snacks at team meetings.</li><li>Career Growth: Whether you want to specialize, lead, or learn new skills, we’ll support you every step of the way! Think of us as your career co-pilot.</li><li>Competitive Compensation: Your hard work deserves recognition, both in perks and in pay.</li></ul> Next Steps? We’re Glad You Asked!! If you’re ready to join an accounting team that’s redefining the game of outsourced client services, we’d love to meet you. Polish up that resume, bring your positive energy, and apply now! Let’s make some financial magic together!! Send your resume to Tracy.Kaszuba at RobertHalf or to Tracy Kaszuba on LinkedIn and mention this role! Can't wait to hear from you!!

Senior Accountant - Construction Senior Accountant Opportunity – Join a Leading Construction Firm in greater Annapolis, MD area!Are you an experienced accounting professional with a passion for the construction industry? A respected construction company in the Annapolis, MD area is seeking a Senior Accountant to join their growing team. This role provides the chance to play a key part in the organization’s day-to-day financial operations, all while working in a collaborative and dynamic environment. If you have construction accounting experience, Sage software proficiency, or a CPA certification, this could be your next step toward career growth and success! If you are interested in learning more about this position, please email your resume to Jim Meade at Robert Half right away! The Senior Accountant will oversee critical accounting processes and work closely with management to ensure the financial health of the business. This individual will manage core accounting functions while contributing to process improvements and financial compliance initiatives. <ul><li>Manage daily accounting operations, including general ledger maintenance, reconciliations, and adjusting entries.</li><li>Prepare accurate financial reports for leadership, ensuring compliance with applicable standards.</li><li>Oversee job cost accounting, budgets, and forecasting processes with a focus on profitability tracking.</li><li>Utilize Sage accounting software to improve efficiency and reliability in reporting and tracking.</li><li>Collaborate across departments to ensure timely and accurate completion of accounting tasks related to construction projects.</li><li>Support month-end and year-end close processes.</li><li>Maintain compliance with accounting standards and industry best practices.</li><li>Assist with audits and tax filings as needed, ensuring completeness and accuracy in documentation.</li><li>Perform ad hoc financial analysis and reporting as directed by management.</li></ul>

Workday Release Manager We are in search of a Workday Release Manager to join our healthcare team in McLean, Virginia. This role involves managing Workday releases, focusing on HCM and Payroll modules, and employing both waterfall and agile methodologies. You will also be required to demonstrate your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures. Responsibilities: • Handle Workday releases using both waterfall and agile methodologies • Apply your strong Workday development background, specifically in HCM and Payroll modules • Use your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures • Utilize your strong analytical and problem-solving skills to identify issues and recommend solutions • Exhibit excellent communication skills to articulate technical issues to non-technical stakeholders at all levels • Manage multiple tasks in a fast-paced environment, demonstrating exceptional organizational skills and attention to detail • Leverage your skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning • Apply your knowledge in Microsoft, AB Testing, API Development, Business Process Functions, Business Requirement Document, and Configuration Management

Cyber Security Manager We are extending an opportunity for a Cyber Security Manager in the Real Estate & Property industry, based in Reston, Virginia. This role encompasses leadership of an Information Security Red Team program, integrating security considerations into IT solutions, and managing a team of information security professionals. Responsibilities: • Develop, lead, and execute an Information Security Red Team program, including the recruitment and training of team members. • Collaborate with IT and business leaders to ensure security considerations are integrated into the evaluation, selection, implementation, and configuration of IT solutions. • Represent cybersecurity interests in significant technology governance initiatives. • Oversee operations of threat and vulnerability management, recommend mitigation strategies, and effectively communicate residual risks. • Regularly assess and document the effectiveness of key security controls. • Mentor and manage a group of information security professionals, including the recruitment and onboarding of new staff. • Prepare and deliver reports to management on departmental activities, key initiatives, and performance metrics. • Utilize skills such as Checkpoint, Cisco ASA, Cisco Technologies, Cloud Technologies, Firewall Technologies, AB Testing, Auditing, AWS Technologies, and Configuration Management to enhance cybersecurity operations.