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11 results for Senior Customer Service Specialist in Washington, DC

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We are offering a short-term contract employment opportunity for a Customer Service Representative located in Manassas, Virginia. This role is based in a business casual office environment with an open parking lot. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. Your main task will be to handle guest cards, make phone calls, send texts through our property management software, and schedule property tours.

Responsibilities

• Handle guest cards and ensure all are contacted for property tours

• Proactively make phone calls and send texts to customers via our property management software

• Understand customer availability and preferences to schedule property tours

• Maintain accurate customer records and monitor their accounts

• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner

• Utilize Microsoft Office Suite for data entry and other tasks

• Correspond with customers via email, maintaining a detail-oriented tone and providing accurate information

• Balance inbound and outbound calls, providing exceptional customer service in all interactions

• Utilize your excellent typing skills to ensure efficient communication and record keeping

• Schedule appointments, ensuring all parties are informed and available.

• Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Ability to handle 50+ calls a day.

• Ability to multi-task, prioritize, and manage time effectively.

• Applicant must have a minimum of 1 year experience in a customer service role.

• Proficiency in Office software is required.

• Excellent communication and interpersonal skills are a must.

• Demonstrated ability to handle customer queries and complaints effectively.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

11 results for Senior Customer Service Specialist in Washington, DC

Customer Service Representative We are offering a short-term contract employment opportunity for a Customer Service Representative located in Manassas, Virginia. This role is based in a business casual office environment with an open parking lot. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. Your main task will be to handle guest cards, make phone calls, send texts through our property management software, and schedule property tours. Responsibilities• Handle guest cards and ensure all are contacted for property tours• Proactively make phone calls and send texts to customers via our property management software• Understand customer availability and preferences to schedule property tours• Maintain accurate customer records and monitor their accounts• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner• Utilize Microsoft Office Suite for data entry and other tasks• Correspond with customers via email, maintaining a detail-oriented tone and providing accurate information• Balance inbound and outbound calls, providing exceptional customer service in all interactions• Utilize your excellent typing skills to ensure efficient communication and record keeping• Schedule appointments, ensuring all parties are informed and available.

Customer Service Representative I We are in search of a diligent Customer Service Representative I with open availability to join our team in Baltimore, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience. Are you seeking an alternate schedule, second shifts, or perhaps nights and weekends? Then this may me the job for you! If selected for this amazing opportunity, there are around the clock hours with potential to earn time and a half! Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle.• Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal.• Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity.• Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets.• Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency.• Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances.• Schedule administrative hearings required to resolve disputes regarding impounded vehicles.• Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests.• Use office software to maintain and manage customer data effectively.• Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Customer Service Representative I We are in search of a diligent Customer Service Representative I to join our team in BALTIMORE, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience in our industry. Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle. • Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal. • Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity. • Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets. • Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency. • Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances. • Schedule administrative hearings required to resolve disputes regarding impounded vehicles. • Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests. • Use office software to maintain and manage customer data effectively. • Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Customer Service Representative Robert Half has a fantastic career opportunity for a Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Fairfax, Virginia region and is a short-term contract employment opportunity. Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service. Can start asap

Customer Service Representative I We are providing an opportunity for a Customer Service Representative I in the city of Baltimore, Maryland. The role is primarily within the industry of customer service, where the detail-oriented individual will handle inquiries from customers regarding vehicle impoundment. The workplace is dynamic and fast-paced, and this opportunity offers a short-term contract employment. Responsibilities: • Responding to customer inquiries through phone and in-person interactions, particularly those whose vehicles have been impounded. • Providing detailed information to customers to facilitate the return, auction, or disposal of impounded vehicles. • Informing customers about necessary procedures and documents for releasing or signing over vehicles to the city. • Carefully reviewing official forms such as police reports, towing receipts, and inventory control forms for completeness and consistency. • Evaluating customer documents like vehicle registration, driver’s license, and insurance coverage for validity. • Determining required documentation and procedures based on specific vehicle impoundment circumstances. • Accessing information from the Department of Motor Vehicle database to check for existing liens on the vehicle or outstanding parking or moving violation tickets. • Scheduling administrative hearings to resolve disputes regarding impounded vehicles. • Performing related work as needed, ensuring superior customer service at all times.

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Centreville, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Senior HR Specialist We are seeking an HR Specialist for our client in Mclean, Virginia, United States. As an HR Specialist, you will be entrusted with a diverse set of responsibilities, including the management of employee data, overseeing HR reporting, implementing policies, and handling administrative tasks. Responsibilities:• Play a key role in managing the HR activities at the regional and country level.• Liaise with business and HQ HR departments to develop the annual HR Plan.• Assist in determining talent requirements and aid in workforce planning and talent pipeline development in alignment with business strategy.• Oversee recruitment activities to ensure the right talent acquisition.• Promote and implement global standards into local policies and procedures to foster best HR practices.• Collaborate with HQ Learning and Development to design and deliver employee development and training programs.• Contribute to employee relations program, including the updating of company benefits and the organization of company events.• Ensure adherence to Labor Laws and Ordinances as a HR business partner.• Provide support in managing HR reports and employee data.

Help Desk Manager We are offering a contract to permanent employment opportunity for a Help Desk Manager in the office. The role involves managing the day-to-day operations of the service desk in the Information Technology industry. The Help Desk Manager will supervise the Service Desk Analysts, ensuring all support requests are handled effectively and efficiently. Responsibilities • Supervise the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure high-quality customer service • Manage the daily operations of the service desk, ensuring efficient and timely handling of all support requests • Develop and implement processes and procedures to enhance the efficiency and effectiveness of the service desk • Monitor service desk performance, identify areas for improvement, and implement changes as needed to meet service level agreements (SLAs) • Collaborate with other IT department members to ensure effective support for all IT systems and services • Provide training and support to Service Desk Analysts, enabling them to effectively use the IT systems and deliver high-quality customer service • Handle escalated support requests, collaborating with other IT department members as needed to resolve complex issues • Act as a change agent, driving new firm initiatives • Demonstrate strategic focus, defining goals and following through to achieve results • Effectively manage a team of Service Desk Analysts, motivating, coaching, and developing them.

Client Account Specialist Client Account Specialist ~Law Firm Washington, D.C. $100k, great benefits, excellent work-life balance! My client is a well-established Global Law Firm located in downtown Washington, D.C. with a newly created role for a Client Account Specialist to join the Billing Department. The Client Account Specialist will report directly to the Director of Billing and will be tasked with preparing and monitoring client invoices and overseeing Attorney electronic billing for the D.C. Office. The Client Account Specialist must have strong communication skills and experience working in a Law Firm. The Client Account Specialist will be responsible for the following duties: · Maintain a thorough knowledge of client terms, discount arrangements, lawyer and client preferences while managing the complete billing process for assigned billing responsible attorneys· All electronic billing for the D.C. office, including submitting invoices via websites · Produce firm standard billing proformas for review by billing responsible attorneys each month· Edit and finalize invoices based on instructions provided by the billing responsible attorneys and client guidelines· Respond to information requests from lawyers, clients and staff related to client billings· Monitor invoices submitted through the various e-billing hubs to ensure submission· Follow-up with billing responsible attorneys to ensure timely processing of bills· Research proformas or billing-related inquiries· Produce monthly statements for outstanding invoices and send same to clients All interested candidates in this Client Account Specialist role and permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Financial Analyst/Manager Our client, a prestigious and growing law firm, is searching for their new Financial Analyst. This newly created and highly visible role will support their CFO, work with the entire finance & accounting team and have true exposure to firm leadership. In this role, you will be responsible for coordinating the preparation, development, and maintenance of the annual budget and periodic forecasts. You will also work to identify and research variances to forecast, budget, and prior-year expenses, as well as prepare cash flow projections. This role is an exciting opportunity to apply your skills in financial analysis, budgeting and forecasting, and general ledger management, among others. Responsibilities:• Coordinate the preparation, development, and maintenance of the annual budget and periodic forecasts• Identify and research variances to forecast, budget, and prior-year expenses on a monthly, quarterly, and annual basis• Articulate explanations to budget variances and proactively identify action items and opportunities for improvement• Prepare cash flow projections on a monthly, quarterly, and annual basis and assist with year-end cash flow planning• Prepare ad-hoc and periodic statistical and metrics reports and develop expert knowledge of the firm’s business intelligence solution to extract financial data upon request• Develop and maintain financial models as requested• Prepare and/or review adjusting journal entries and work with accounting staff, and budget holders, on resolving GL coding issues• Develop and prepare worksheets to evaluate billing rate increases• Maintain Financial Dashboard and make updates when required, interface with subject matter consultants• Participate in the development and implementation of relevant accounting software and internal reporting enhancement Our client offers medical benefits as part of their overall compensation package Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington Metro area.

Account Administrator A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support

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11 results for Senior Customer Service Specialist in Washington, DC

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