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    23 results for Customer Experience Specialist in West Palm Beach, FL

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    Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today!


    Responsibilities:


    • Answering all incoming calls and providing Level 1 customer support via email and/or phone.

    • Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.

    • Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.

    • Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.

    • Keeping the internal database updated with accurate client information.

    • Handling return requests, call tags, and shipment changes for outbound orders effectively.

    • Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.

    • Selling products off a rate card provided and approved by Leadership.

    • Developing an understanding of the industry to provide high-level support to customers.

    • Maintaining a polite, helpful, and detail-oriented demeanor at all times.

    • Demonstrated proficiency in dealing with Computer Hardware
    • Excellent Communication skills for clear and effective liaison with clients
    • Experience with POS - Point of Sale systems
    • Proven track record in Call Center Customer Service
    • Strong Customer Service skills to ensure client satisfaction
    • Proficiency in using Customer service software for efficient management
    • Experience in Account Management to oversee customer accounts effectively
    • Familiarity with Tier 1 Support, providing initial contact and problem resolution for customers.

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    23 results for Customer Experience Specialist in West Palm Beach, FL

    Product Support Specialist <p>Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today!</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Answering all incoming calls and providing Level 1 customer support via email and/or phone.</p><p>• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.</p><p>• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.</p><p>• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.</p><p>• Keeping the internal database updated with accurate client information.</p><p>• Handling return requests, call tags, and shipment changes for outbound orders effectively.</p><p>• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.</p><p>• Selling products off a rate card provided and approved by Leadership.</p><p>• Developing an understanding of the industry to provide high-level support to customers.</p><p>• Maintaining a polite, helpful, and detail-oriented demeanor at all times.</p> Customer Service Representative <p>We are offering a long term contract employment opportunity for an Administrative Assistant in Pompano Beach, Florida. In this role, you will be vital in ensuring smooth operations in our service coordination team. Your tasks will range from scheduling and liaising with the parts department to maintaining customer communication and handling customer inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate with department to prepare necessary materials</p><p>• Schedule appointments for techs ensuring optimal utilization of resources</p><p>• Manage customer service inquiries, both inbound and outbound calls</p><p>• Maintain regular communication with customers, keeping them informed about scheduling updates</p><p>• Carry out data entry tasks and manage customer records in QuickBooks</p><p>• Offer quality customer service, answering inbound calls, and responding to email correspondences</p><p>• Monitor and update customer accounts in QuickBooks, ensuring accuracy of records</p><p><br></p> Sourcing Specialist II We are offering a permanent employment opportunity for a Sourcing Specialist II in Juno Beach, Florida. As a Sourcing Specialist II, you will be responsible for managing the sourcing process for assigned business areas, preparing sourcing agreements, and maintaining relationships with business units and suppliers. You will also be responsible for conducting industry analysis, evaluating supplier performance, and driving down the total cost of ownership.<br><br>Responsibilities:<br><br>• Administer policies and programs directed towards providing contracted services and materials<br>• Execute the sourcing process for assigned areas, interacting with operation business units and ISC personnel<br>• Analyze responses to bid requests, distill commercial differences and provide succinct recommendations for selecting the appropriate supplier for contract award<br>• Conduct negotiations and participate on sourcing project teams<br>• Communicate sourcing strategy progress and results to supervision and ISC management<br>• Develop and maintain relationships with business units and suppliers<br>• Conduct industry analysis and evaluate supplier performance<br>• Provide market data to support supplier selection, qualification, and on-going performance management<br>• Participate in sourcing data analysis, forecasting, and planning <br>• Develop new sources of supply and monitor ongoing supplier performance<br>• Conduct business dealings with the highest level of integrity and regard for corporate guidelines and legal and environmental regulations Customer Service Representative <p>Robert Half is partnering with a leading company in Miami, dedicated to providing exceptional services to its clients. Our client is looking for a passionate and professional Customer Service Representative to join their team. This is an exciting opportunity for individuals who are bilingual (English/Spanish), enjoy problem-solving, and thrive in a fast-paced environment.</p><p><br></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and live chat in both English and Spanish.</li><li>Assist customers with product or service-related questions, providing clear and accurate information.</li><li>Resolve customer issues efficiently and professionally, ensuring customer satisfaction.</li><li>Manage customer accounts, process orders, and handle returns or exchanges as needed.</li><li>Document customer interactions and maintain accurate records of issues and resolutions.</li><li>Collaborate with team members to resolve complex or escalated issues.</li><li>Provide product recommendations and upsell services when appropriate.</li><li>Ensure compliance with company policies and procedures in all interactions.</li><li>Follow up with customers to ensure their issues have been addressed and they are satisfied with the solution.</li></ul><p><br></p> Communication Specialist-Production <p>We are offering a long-term contract employment opportunity for a Communication Specialist-Production in Juno Beach, Florida. In this role, you will support and develop best-in-class video productions for business unit clients, manage client relationships, and support A/V requirements, among other responsibilities. </p><p><br></p><p>Responsibilities:</p><p>• Support and develop initiatives of video productions for both internal and external communications</p><p>• Conduct project planning and coordination</p><p>• Develop creative designs and scripts for effective storytelling</p><p>• Carry out videography, field production work, editing, and post-production activities</p><p>• Manage contractor/vendor relationships</p><p>• Ensure completed productions achieve defined communication and business objectives</p><p>• Handle A/V requirements including equipment management, troubleshooting, and providing technical support for webcasts, telephone bridges, and special live events</p><p>• Keep updated on the latest video delivery systems and maintain the library of existing visual digital content</p><p>• Travel as required for project needs</p><p>• Exhibit strong dedication to customer service, flexibility, and enthusiasm for meeting the demands of internal clients.</p> Digital Marketing Specialist We are offering a long term contract employment opportunity for a Communication Specialist in Juno Beach, Florida. This role will involve assisting with various stages of project development, from conception to successful completion, in support of business objectives. You will also be involved in developing and executing communication plans and initiatives, and working closely with clients to understand their needs and develop communication solutions.<br><br>Responsibilities:<br>• Assist in the development and execution of communication plans and initiatives to support business objectives.<br>• Collaborate with clients to understand their needs and develop appropriate communication solutions.<br>• Contribute to the planning and development of key messages.<br>• Utilize research and analytics to guide planning and messaging.<br>• Follow established processes and demonstrate discipline and organization in executing assignments and plans.<br>• Maintain strong relationships with clients and co-workers and communicate effectively with them.<br>• Use metrics to track performance and progress.<br>• Write, edit and present communication materials.<br>• Show creativity and problem-solving skills in your work.<br>• Follow critical business processes to ensure the quality and timely execution of initiatives.<br>• Balance multiple tasks and maintain high performance under pressure in a dynamic, fast-paced environment. IT Support Specialist <p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p> Customer Support Representative <p>Job Summary:</p><p>We are seeking a Customer Support Representative to serve as the primary point of contact for incoming calls, order processing, and customer support inquiries. This role requires strong multitasking abilities, excellent communication skills, and a proactive approach to customer service.</p><p>Key Responsibilities:</p><ul><li>Answer all incoming calls and provide Level 1 Customer Support via phone and email.</li><li>Process RMAs, RAs, and repair authorizations efficiently.</li><li>Enter orders from email, Purchase Orders, and the Ecommerce site into Acumatica with accuracy and efficiency.</li><li>Proactively update customers on order status, delays, and additional information requests.</li><li>Manage return requests, call tags, and shipment changes for outbound orders.</li><li>Maintain and update the internal customer database with accurate client information.</li><li>Understand escalation protocols and route unresolved issues to the appropriate team.</li><li>Develop familiarity with company products and services to assist customers and provide sales recommendations.</li><li>Maintain a professional, polite, and helpful demeanor at all times.</li></ul><p><br></p> Sourcing Specialist II <p>This position executes the sourcing process for assigned business areas and administers policies and programs directed towards providing contracted services and materials prepares simple sourcing agreements containing limited changes to standard terms and conditions. </p><p><br></p><p><strong>Responsibilities: </strong></p><p><br></p><p>Execute the sourcing process for assigned areas interaction with assigned operating business units legal experts and ISC personnel external interaction with the supplier community and industry analysts. Analyzes responses to simple bid requests including the ability to distill commercial differences and bring forward succinct recommendations for assistance in selecting the appropriate supplier for contract award. Conducts simple negotiations successfully. Lead and/or participate on sourcing project teams. Recommend and communicate sourcing strategy progress and results to supervision and ISC management. Develop and maintain relationships with business units and suppliers conducts industry analysis and evaluates supplier performance. Provide market data to support supplier selection qualification and on-going performance management. Drive down the total cost of ownership. Participate in sourcing data analysis forecasting and planning. Develop new sources of supply and monitor ongoing supplier performance. Assists in managing the external spend. Conduct business dealings with the highest level of integrity and regard for corporate guidelines legal and environmental regulations. </p><p> </p> Order Entry Specialist <p><strong>Job Summary:</strong></p><p> We are seeking a detail-oriented and highly organized Order Entry Specialist to join our dynamic team. In this role, you will be responsible for accurately entering customer orders into the system, ensuring that all data is correct and processed in a timely manner. You will work closely with various teams, including sales, inventory, and shipping, to ensure smooth and efficient order fulfillment. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter customer orders into the company’s order management system.</li><li>Verify order details such as product availability, pricing, and shipping information.</li><li>Coordinate with the sales team to resolve any order discrepancies or issues.</li><li>Ensure proper documentation of orders for future reference and follow-up.</li><li>Process and manage returns, exchanges, and cancellations in accordance with company policies.</li><li>Monitor the status of orders and provide updates to customers or internal teams as needed.</li><li>Assist with inventory tracking to ensure stock levels are accurate.</li><li>Collaborate with shipping and logistics teams to ensure timely delivery of orders.</li><li>Handle customer inquiries related to order status, tracking, and product availability.</li><li>Maintain a high level of accuracy and attention to detail while processing orders.</li><li>Support other administrative tasks and special projects as needed.</li></ul><p><br></p> Collections Specialist We are offering a contract employment opportunity for a Collections Specialist in the Service industry in Boca Raton, Florida. In this role, you will handle a variety of tasks related to customer credit processing and management. <br><br>Responsibilities: <br><br>• Efficiently and accurately process customer credit applications<br>• Maintain precise records of customer credit<br>• Resolve customer inquiries in a timely and detail oriented manner<br>• Monitor customer accounts and take appropriate actions as necessary<br>• Utilize LAWSON and SALESFORCE software for documentation purposes<br>• Handle collections for commercial companies<br>• Assist in catching up on overdue collections<br>• Notate software updates and changes with attention to detail<br>• Display confidence and initiative in handling contract challenges in collections. Accounts Receivable Specialist We are offering a permanent employment opportunity for an Accounts Receivable Specialist in Palm Beach Gardens, Florida. This role is within the industry and requires specialized skills in accounting software systems, CRM, and ERP - Enterprise Resource Planning. The workplace operates from Monday to Friday.<br><br>Responsibilities:<br><br>• Manage vendor/client inquiries efficiently to ensure smooth operations<br>• Handle light collections duties, ensuring all accounts are up-to-date<br>• Utilize accounting software systems like Jonas, Excel, Office Suite to enhance productivity<br>• Post payments accurately and in a timely manner<br>• Close out Point Of Sale (POS) system effectively as part of daily tasks<br>• Oversee cash activity and ensure proper cash handling procedures are followed<br>• Perform essential billing functions as part of the role<br>• Process customer credit applications with precision and efficiency<br>• Maintain accurate customer credit records, ensuring data integrity<br>• Monitor customer accounts and take appropriate action when necessary. Accounts Receivable Specialist We are searching for a meticulous Accounts Receivable Specialist to join our operations in Lake Worth, Florida. As an Accounts Receivable Specialist, you will be instrumental in managing and maintaining our financial records, including receiving payments, invoicing, and dealing with discrepancies. This position entails a significant amount of interaction with program managers and the accounting team to ensure the accuracy of our financial data. <br><br>Responsibilities:<br>• Handle the receipt of cash, accounts receivable receipts, and other forms of payment<br>• Ensure that all receipts are correctly coded in the General Ledger, Program, Sub-Program, and Client<br>• Conduct regular transfers and deposits of all cash receipts into the relevant bank account<br>• Enter all cash receipt information into the accounting system<br>• Manage the accounts receivable related to billable grants and unbilled revenue<br>• Maintain and update various Excel schedules including Rent, Escrow, Security Deposit, and Tuition<br>• Collaborate with Program Managers to ensure the accuracy of Rent, Escrow, and Tuition schedules<br>• Perform monthly reconciliations of various incomes and schedules, investigate discrepancies, and prepare necessary correcting entries<br>• Handle Escrow Accounts by allocating deposits, disbursements into sub-accounts, and refunds to clients<br>• Prepare and allocate Paypal transfers to rent, escrow, and contributions<br>• Maintain the Accounts Receivable Aging and Detail schedule and provide monthly reports<br>• Prepare invoices for monthly billable grants and during Special Events<br>• Manage collections of outstanding receivables related to Special Events<br>• Work closely with the Director of Agency Relations to ensure consistency of coding of cash receipts and donor tracking<br>• Regularly check safe boxes for payments to ensure timely deposit<br>• Assist with month-end close duties<br>• Use Excel and software skills to improve processes<br>• Handle filing needs as needed<br>• Assist the Accounting Manager as necessary<br>• Support the Special Events team as required. Over Night Call Center Rep. - Bilingual -English and Spanish <p><strong>Location: 33181 / North Miami - <u>MUST BE ABLE TO WORK ONSITE – THIS IS NOT REMOTE</u></strong></p><p><strong>Pay: Up to $21 temp / Up to $23.50 perm </strong></p><p><strong>Different days - schedules include: </strong></p><p>PT: Sunday, Monday, Thursday 5:30pm-1:30am</p><p>PT: Saturday, Tuesday, Friday 5:30pm-1:30am</p><p>Sunday – Thursday 5:00pm – 1:30am</p><p>Thursday – Monday 9:00pm – 5:30am</p><p><strong> </strong></p><p><strong>Large company looking for Call center representatives </strong></p><p> </p><p><strong><u>Duties:</u></strong></p><ul><li><strong>Must be bilingual – English and Spanish </strong></li><li>Must be able to work overnight</li><li>Strong communication skills</li><li>Customer Service experience a plus</li><li>Ability to remain calm and empathetic to callers</li><li>Must be able to interview and start working immediately </li></ul><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072</p> Receptionist We are seeking a Receptionist to join our team in the Printing/Publishing industry, based in Pompano Beach, Florida. This role offers a contract to permanent employment opportunity, where you will be the first point of contact for our company. Your duties will include offering administrative support across the organization, welcoming guests and greeting people who visit the office. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.<br><br>Responsibilities:<br>• Greet and welcome guests as soon as they arrive at the office<br>• Redirect phone calls to the appropriate department or person<br>• Distribute incoming mail <br>• Maintain office security by following safety procedures and controlling access via the reception desk<br>• Organize and maintain files for efficient retrieval and management<br>• Schedule appointments and update calendar<br>• Use Microsoft Office Suite (Word, Excel, Outlook) effectively for daily tasks<br>• Provide excellent customer service<br>• Manage multi-line phone system and promptly relay messages to the concerned personnel<br>• Perform data entry tasks and manage email correspondence efficiently Receptionist <p>Robert Half is seeking a <strong>Bilingual Spanish Receptionist</strong> to join a fast-paced office environment. This is an excellent opportunity for a candidate with strong communication and organizational skills, who is fluent in both English and Spanish. As the first point of contact for clients and visitors, you will play an integral role in providing exceptional customer service while handling a variety of administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and courteous manner.</li><li>Answer and direct phone calls, ensuring accurate message taking and prompt follow-up.</li><li>Manage appointment scheduling and assist with calendar coordination.</li><li>Handle general office tasks such as filing, data entry, scanning, and faxing.</li><li>Maintain a clean and organized reception area.</li></ul><p><br></p><p><br></p> COLLECTIONS AGENT/A/R <p><strong>Job Description:</strong></p><p>We are seeking an <strong>Accounts Receivable / Collections Clerk</strong> to manage incoming payments and follow up on past-due accounts. The ideal candidate will be organized, detail-oriented, and comfortable communicating with clients to resolve billing issues and ensure timely collections.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Process customer payments and apply them to accounts</li><li>Monitor aging reports and follow up on overdue invoices</li><li>Contact clients via phone or email to collect outstanding balances</li><li>Resolve billing discrepancies and update account information</li><li>Prepare and maintain accurate records of collections activities</li><li>Support the finance team with reporting and month-end tasks</li></ul><p><br></p> Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in Palm City, Florida. The role involves a range of administrative duties within the industry and requires a candidate with a strong background in customer service and interpersonal skills. <br><br>Responsibilities: <br>• Answering and managing incoming calls with a multi-line phone system<br>• Welcoming and assisting clients as part of concierge services<br>• Handling data entry tasks and maintaining administrative office files<br>• Utilizing Microsoft Excel, Outlook, and Word for various administrative tasks<br>• Preparing contracts and marketing materials as required<br>• Providing exceptional customer service at all times<br>• Keeping track of client interactions and details<br>• Ensuring the front office is well-organized and runs smoothly. Accounts Receivable Specialist We are seeking an Accounts Receivable Specialist to join our team in Fort Lauderdale, Florida. The role involves meticulous processing of customer credit applications, maintaining precise customer records, and resolving customer queries. As an Accounts Receivable Specialist, you will also be tasked with monitoring customer accounts and taking necessary actions. This role offers a long term contract employment opportunity.<br><br>Responsibilities:<br>• Accurate and efficient processing of customer credit applications<br>• Maintenance and updating of customer credit records<br>• Prompt resolution of customer inquiries<br>• Monitoring customer accounts and initiating appropriate actions when necessary<br>• Issuing and recording invoices<br>• Account reconciliations<br>• Providing back-office support such as scanning and filing<br>• Utilizing accounting software systems for efficient work processes<br>• Handling cash activities with the utmost diligence and accuracy<br>• Leveraging CRM and ERP systems for streamlined operations<br>• Utilizing skills in ADP Financial Services, Epic Software, NetSuite, Sage 300, and SAP Business One<br>• Performing various accounting and billing functions as per the requirements. Bilingual Accounts Receivable Specialist We are offering a permanent employment opportunity for a Bilingual Accounts Receivable Specialist in our Wholesale Distribution - Non-Durable industry, located in Pompano Beach, Florida, 33069, United States. This role involves maintaining detailed records, processing applications and managing customer inquiries in a bilingual setting.<br><br>Responsibilities:<br>• Efficient management and processing of customer credit applications.<br>• Keeping detailed and accurate records of customer credit.<br>• Ability to handle customer inquiries and provide appropriate resolutions.<br>• Proactively monitor customer accounts and take necessary actions.<br>• Utilize Accounting Software Systems and ADP - Financial Services for various tasks.<br>• Conduct collections calls as required.<br>• Proficiency with CRM, Epic Software and ERP - Enterprise Resource Planning.<br>• Perform high-level data entry tasks.<br>• Post payments as needed.<br>• Handle cash activity and cash handling functions.<br>• Execute billing functions and manage Accounts Receivable (AR). Medical Biller/Collections Specialist We are offering a short term contract employment opportunity for a Medical Biller/Collections Specialist in Lauderdale Lakes, Florida. In this role, you will be part of a team focusing on billing and collections for a variety of healthcare facilities including rehab hospitals and nursing homes. <br><br>Responsibilities:<br><br>• Accurately processing medical claims and customer credit applications.<br>• Maintaining precise records of customer credit.<br>• Conducting follow-ups with insurance providers including Medicare, Medicaid, and private insurers.<br>• Handling insurance billing and medical collections.<br>• Pursuing accounts or claims that are more than 30 days old.<br>• Billing accounts as necessary.<br>• Managing appeals and denials of claims.<br>• Communicating trends to management, such as specific codes being consistently denied by certain insurers.<br>• Using various accounting software systems, including Allscripts and Cerner Technologies, to carry out tasks.<br>• Handling accounts receivable tasks and various billing functions.<br>• Dealing with authorizations and other benefit functions. Payroll & HR Operations Specialist <p>We are looking to add a Payroll & HR Operations Specialist to our client's team in Riviera Beach, Florida. In this role, you will be responsible for managing and executing payroll operations, HR management and support, HR operations and compliance, and benefits administration.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process bi-weekly multi-state payroll for all U.S. employees in compliance with federal, state, and local regulations.</p><p>• Keep payroll records up to date, including working hours, deductions, bonuses, and benefits adjustments.</p><p>• Collaborate with payroll providers to address employee payroll inquiries.</p><p>• Carry out payroll audits, generate reports, and prepare required tax filings.</p><p>• Serve as the initial contact point for HR-related inquiries and maintain up-to-date employee records in HRIS, payroll, benefits, and internal systems.</p><p>• Work with internal teams to analyze and enhance current HRIS processes and systems.</p><p>• Support the full cycle of employee activities, from onboarding to offboarding, and provide administrative support in leave administration.</p><p>• Maintain compliance with federal, state, and local employment laws in confidentiality and record-keeping through regular internal audits.</p><p>• Oversee the administration of various employee benefits, including health, dental, vision, life, disability, and retirement plans.</p><p>• Maintain comprehensive knowledge of all benefits packages and ensure compliance with company policies and legal requirements.</p><p>• Assist with open enrollment activities and respond to employee inquiries regarding benefits.</p> Project Manager <p>If you are adept at managing projects within a PMO, communicating with key stakeholders and delivering value based on changing expectations, this could be the right opportunity for you! We have an immediate opening for a Mid-level to Sr-level Project Manager. Apply to this opportunity through Robert Half Technology for this Project Manager position if you like the idea of being at the center of our client's strategic business plan.</p><p><br></p><p>Key responsibilities</p><p><br></p><p>- Manages the daily stand-ups, securing they are timely, brief, and focused</p><p><br></p><p>- Colludes and communicates with stakeholders, developers, technical team members and designers</p><p><br></p><p>- Acquires information from technical leads, QA leads and business analysts into counsel</p><p><br></p><p>- Establishes schedules and milestones, manages project scope and timelines, and inputs from all other teams assigns to that product</p><p><br></p><p>- Provide assistance to facilitate creation and maintenance of the Project Roadmap with the Product Owner/Product Manager </p><p><br></p><p>- Help cross-product teams to manage dependencies</p><p><br></p><p>- Oversees project planning</p><p><br></p><p>- In charge of deployment scheduling in coordination with tech lead, DevOps, and Product Owner- Works in partnership with the Product Owner/Product Manager to turn the product roadmap into executable projects</p><p><br></p><p>- Indicates project with reliable ticket workflows and boards</p><p><br></p><p>- Submits detailed reporting to management on risk assessments, milestone completion, and project status</p><p><br></p><p>- Associates with Product Owner/Product Manager to make sure that the product vision and high-level business objectives are unmistakable and attainable</p><p><br></p><p>- Provide that the functional requirements are met, tracked, and achievable</p><p><br></p><p>- Work in close partnership with the Business Analyst, QA Manager, Product Specialist, and Product Owner/Product Manager</p><p><br></p><p>- Sets out the RACI matrix for projects in a product line</p><p><br></p><p>- Organizes and leads the sprint planning and grooming meetings and records ticket assignments</p><p><br></p><p>- Be of help to classify, manage, identify risk for functional improvement requests</p><p><br></p><p>- Eventuates and schedules projects - as per the Project Roadmap defined by the Business Owner</p><p><br></p><p>- Endeavors as Scrum Master for the developers on the team - clearing obstacles, leading scrum ceremonies, and ensuring the team is working effectively</p><p><br></p><p>- Lead the team focus on the on-time delivery of agreed products</p>