;

17 results for Desktop Support Analyst in West Palm Beach, FL

Relevance

Date Posted

Create a Job Alert

Email me about new Desktop Support Analyst jobs in West Palm Beach, FL

Are you sure you want to pass on this job?

Position Summary:

We are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. This role is responsible for providing technical and functional support for business-critical applications. The ideal candidate will serve as a key point of contact for users, troubleshoot application issues, coordinate with vendors or internal development teams, and ensure smooth day-to-day operations of software platforms.

Responsibilities:

Provide first and second-level support for enterprise applications and resolve end-user issues in a timely and professional manner.
Monitor application performance and health, identifying and escalating issues when needed.
Log, track, and manage support tickets using a service management platform (e.g., ServiceNow, Jira, Zendesk).
Collaborate with cross-functional teams, including IT, QA, developers, and vendors, to troubleshoot and resolve system bugs or outages.
Assist in application testing, updates, upgrades, and patching.
Document system configurations, known issues, and solutions to create a knowledge base for internal teams.
Support data analysis, reporting, and extraction tasks related to supported applications.
Participate in UAT (User Acceptance Testing) and support post-deployment activities.
Provide training and guidance to users on system features and best practices.
Ensure compliance with security protocols, data integrity standards, and IT policies.

Requirements:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ years of experience in an application support, technical support, or IT analyst role.
Strong troubleshooting skills with knowledge of application lifecycles and support methodologies.
Familiarity with SQL for data querying and analysis.
Experience supporting enterprise-level systems (e.g., ERP, CRM, HRIS, or custom applications).
Knowledge of ITSM tools like ServiceNow, Jira, or Zendesk.
Basic understanding of networking, operating systems (Windows/Linux), and databases.
Excellent communication, customer service, and documentation skills.
Ability to prioritize and manage multiple support tasks in a fast-paced environment.

Apply today for immediate consideration!!

No third party vendors!!

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

17 results for Desktop Support Analyst in West Palm Beach, FL

Application Support Specialist Position Summary:We are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. This role is responsible for providing technical and functional support for business-critical applications. The ideal candidate will serve as a key point of contact for users, troubleshoot application issues, coordinate with vendors or internal development teams, and ensure smooth day-to-day operations of software platforms. Responsibilities:<ul><li>Provide first and second-level support for enterprise applications and resolve end-user issues in a timely and professional manner.</li><li>Monitor application performance and health, identifying and escalating issues when needed.</li><li>Log, track, and manage support tickets using a service management platform (e.g., ServiceNow, Jira, Zendesk).</li><li>Collaborate with cross-functional teams, including IT, QA, developers, and vendors, to troubleshoot and resolve system bugs or outages.</li><li>Assist in application testing, updates, upgrades, and patching.</li><li>Document system configurations, known issues, and solutions to create a knowledge base for internal teams.</li><li>Support data analysis, reporting, and extraction tasks related to supported applications.</li><li>Participate in UAT (User Acceptance Testing) and support post-deployment activities.</li><li>Provide training and guidance to users on system features and best practices.</li><li>Ensure compliance with security protocols, data integrity standards, and IT policies.</li></ul>

Desktop Support Position Summary:We are seeking a dedicated Desktop Support Technician to provide hands-on technical support to end-users across the organization. The ideal candidate will be responsible for troubleshooting hardware, software, and peripheral issues, ensuring optimal system performance, and delivering exceptional customer service. Key Responsibilities:<ul><li>Provide first- and second-level technical support for desktop/laptop computers, printers, phones, and other peripheral devices.</li><li>Respond to help desk tickets, walk-ins, and phone/email support requests in a timely manner.</li><li>Diagnose and resolve software and hardware incidents, including operating systems (Windows/macOS), office applications, and productivity tools.</li><li>Install, configure, and upgrade workstations and software as needed.</li><li>Maintain an accurate inventory of hardware and software assets.</li><li>Support end-user access to systems including password resets, printer setup, and mobile device configuration.</li><li>Perform routine maintenance tasks such as updates, patches, and backups.</li><li>Collaborate with other IT team members to escalate and resolve more complex technical issues.</li><li>Document issue resolution steps and contribute to the knowledge base for recurring problems.</li><li>Assist with onboarding and offboarding of employees, including setting up accounts and equipment.</li></ul>

IT Support Specialist We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul>

Business Analyst Job Summary: We are seeking a highly motivated and detail-oriented Business Analyst to join our team. The ideal candidate will act as a liaison between business units and IT, analyzing business needs, documenting requirements, and helping implement technology solutions that drive operational efficiency and strategic success. This role requires strong analytical skills, communication abilities, and a passion for solving business problems through data-driven insights. Key Responsibilities:<ul><li>Gather, analyze, and document business requirements through meetings, interviews, and data collection.</li><li>Translate business needs into functional and technical specifications for development teams.</li><li>Create user stories, process flows, and use cases to support solution design and implementation.</li><li>Collaborate with stakeholders across departments to identify improvement opportunities and define project scopes.</li><li>Assist in the development and execution of test plans, ensuring delivered solutions meet business expectations.</li><li>Support change management initiatives, including training, documentation, and user support.</li><li>Monitor project progress, generate status reports, and help resolve issues or roadblocks.</li><li>Analyze data to generate insights and support strategic decision-making.</li></ul>

ITAM / Help Desk Specialist Manage IT asset lifecycle including deployment, intake, and decommissioning. Support 5060 devices weekly with imaging, shipping, and tracking. Provide level 1 and 2 technical support. Use MS Intune, ZenDesk, and project management tools to ensure efficiency. Maintain organization and multitask effectively in a high-volume environment.<ul><li>Manage hardware imaging and deployment using MS Intune</li><li>Track devices and update tickets in ZenDesk or similar systems</li><li>Provide level 1 and 2 troubleshooting for incoming devices</li><li>Coordinate shipping, intake, and decommissioning processes</li><li>Prioritize and manage multiple tasks using PM tools</li></ul>Apply now for immediate consideration!

Data Analyst Position Summary:We are looking for a detail-oriented and curious Junior Data Analyst to join our team. This entry-level position is perfect for someone with a strong analytical mindset and a passion for turning raw data into actionable insights. You'll work closely with experienced analysts and business stakeholders to support data collection, cleaning, reporting, and visualization tasks that drive strategic decision-making. Responsibilities:<ul><li>Collect, clean, and organize data from various sources to ensure accuracy and completeness.</li><li>Assist with creating dashboards, reports, and visualizations using tools such as Excel, Power BI, or Tableau.</li><li>Support senior analysts in performing data analysis and preparing presentations or reports.</li><li>Identify trends, anomalies, and patterns in data to help solve business problems.</li><li>Help maintain documentation of data sources, processes, and data definitions.</li><li>Participate in meetings with business teams to understand data needs and deliver insights.</li><li>Perform ad hoc data requests and provide basic statistical summaries.</li><li>Ensure data quality by following best practices for data governance and validation.</li></ul>

Business Analyst Job OverviewWe are seeking a Business Analyst, Associate to support operational analyses, research, and reporting functions within the business unit. Working under the guidance of senior analysts or a direct supervisor, the ideal candidate will conduct small to medium special projects, develop reports, and assist in process improvements. This role requires strong analytical skills and attention to detail, with preferred experience in SQL, Power BI, and Excel automation.Key Responsibilities<ul><li>Enter trades into the SOX application and execute end-of-day recaps and reports.</li><li>Verify positions and monitor daily Value at Risk and other risk-related measures.</li><li>Reconcile broker and external statements related to transactions.</li><li>Provide management with daily Profit & Loss and pricing reports.</li><li>Handle Electronic Fund Sources and other clearing transactions.</li><li>Collaborate with the IT team to support the development and execution of trade capture platforms.</li><li>Develop ad-hoc reports using SQL and Power BI.</li><li>Automate Excel-based reports using macros as needed.</li></ul>

Hardware Technician Position Summary: We are seeking a highly organized and tech-savvy IT Hardware Deployment & Asset Management Specialist to join our team. In this newly created role, you will be responsible for managing the full lifecycle of incoming and outgoing devices—ensuring each is properly imaged, deployed, tracked, and, when necessary, decommissioned. You will work with approximately 50–60 devices per week and play a key role in streamlining device operations and asset management across the organization.Key Responsibilities:<ul><li>Manage and execute weekly hardware deployment projects, handling 50–60 devices per week.</li><li>Image and configure devices using Microsoft Intune.</li><li>Track and update all activities through ticketing systems (e.g., ZenDesk preferred).</li><li>Oversee shipping logistics for new hardware and intake processing for returned equipment.</li><li>Wipe, decommission, or redeploy hardware based on device status.</li><li>Maintain detailed inventory and asset management records.</li><li>Prioritize and manage multiple tasks and timelines independently, with limited supervision.</li><li>Troubleshoot Level 1 and Level 2 IT issues and escalate as needed.</li></ul>

Data Solutions Analyst Position Summary: The Business Process & Data Solutions Analyst is responsible for supporting users by developing automated solutions to streamline and enhance business processes. This role will partner with teams across Accounting, Operations, Finance, and Capital Markets to deliver customized reports, build and maintain databases, and ensure data accuracy and consistency across platforms. The ideal candidate combines strong analytical skills with technical proficiency in data manipulation and process automation.Key Responsibilities:<ul><li>Collaborate with business users to identify process inefficiencies and design solutions that automate workflows.</li><li>Create and maintain custom reports and dashboards tailored to the needs of Accounting, Finance, Operations, and Capital Markets teams.</li><li>Design, develop, and support custom databases and applications that formalize and optimize operational data usage.</li><li>Investigate and resolve data inconsistencies across internal Kolter databases, ensuring data accuracy and integrity.</li><li>Translate business requirements into functional reporting tools using Excel, SQL, and additional programming languages.</li></ul>

Cybersecurity Analyst Position Overview:We are seeking a Cybersecurity Analyst to strengthen our security posture and protect critical systems, intellectual property, and data from cyber threats. The ideal candidate will be responsible for monitoring, analyzing, and responding to security incidents while ensuring compliance with industry standards and best practices.This role involves working closely with IT, development, and risk management teams to identify vulnerabilities, mitigate threats, and enforce security policies. The position requires strong technical skills, proactive problem-solving abilities, and a deep understanding of cybersecurity principles.Key Responsibilities:<ul><li>Monitor and analyze security alerts from various tools such as SIEM, EDR, XDR, and IDS/IPS.</li><li>Conduct threat intelligence analysis and proactive threat hunting.</li><li>Investigate and respond to cybersecurity incidents, breaches, and vulnerabilities.</li><li>Perform risk assessments, vulnerability scans, and penetration testing to identify security gaps.</li><li>Work with IT and development teams to implement security controls and enhance system defenses.</li><li>Develop and enforce security policies, procedures, and incident response plans.</li><li>Conduct digital forensics and root cause analysis for security incidents.</li><li>Stay up to date with emerging cyber threats, attack techniques, and security technologies.</li><li>Ensure compliance with industry security frameworks (e.g., NIST, ISO 27001, CIS, PCI-DSS, GDPR, HIPAA).</li><li>Assist in security awareness training and company-wide security initiatives.</li><li>Support security audits and regulatory compliance efforts.</li><li>Document security incidents, findings, and remediation steps.</li></ul>Apply today for immediate consideration!

IT Manager Job Description:A well-established employee-owned organization is seeking a knowledgeable and proactive Corporate IT Manager to oversee the development, use, and integration of IT systems across the business. This individual will report directly to executive leadership and play a key role in driving the company’s technology strategy, troubleshooting technical issues, and training users to maximize productivity and system efficiency.The ideal candidate is both technically proficient and customer-focused, capable of managing an internal IT department while leading key initiatives that improve operations and support company growth. Key Responsibilities:<ul><li>Provide strategic advice on leveraging technology to support business goals.</li><li>Manage IT projects and collaborate with staff across departments.</li><li>Design and implement IT systems and network architecture for optimal performance.</li><li>Support the rollout of new applications, hardware, and infrastructure.</li><li>Deliver user training for new and existing technology systems.</li><li>Provide day-to-day technical support to staff across multiple locations.</li><li>Troubleshoot and resolve hardware, software, and network issues efficiently.</li><li>Monitor and report on the status of IT initiatives, addressing roadblocks and suggesting improvements.</li><li>Identify and implement process enhancements to increase service efficiency.</li><li>Develop ad-hoc queries and generate custom reports as needed.</li><li>Install and configure workstations, network devices, and other IT equipment.</li></ul>

Data Analyst Position Summary:We are seeking a detail-oriented and innovative Data Analyst/Power BI to join our team. The ideal candidate will have experience working with large datasets, visualization tools, and query languages. You’ll be responsible for transforming raw data into actionable insights through dashboards and reports, primarily using Power BI and Power Automate. Your work will play a critical role in guiding business decisions and improving operational efficiency. Key Responsibilities:<ul><li>Develop and maintain interactive dashboards and reports using Power BI and other data visualization tools.</li><li>Build automated workflows and streamline processes using Power Automate.</li><li>Collaborate with business stakeholders to gather requirements and translate them into data solutions.</li><li>Create, manage, and optimize data models, ensuring accurate relationships between datasets.</li><li>Conduct root cause analysis on data discrepancies and ensure data integrity.</li><li>Utilize SQL and/or MySQL for querying and manipulating data within data warehouse environments.</li><li>Interpret complex datasets to provide actionable recommendations to leadership.</li><li>Support ad hoc data requests and perform general analytical tasks as assigned.</li><li>Maintain documentation for data sources, models, and reporting processes.</li><li>Travel occasionally for business needs, as required.</li></ul>

Product Support Specialist Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today! Responsibilities: • Answering all incoming calls and providing Level 1 customer support via email and/or phone.• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.• Keeping the internal database updated with accurate client information.• Handling return requests, call tags, and shipment changes for outbound orders effectively.• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.• Selling products off a rate card provided and approved by Leadership.• Developing an understanding of the industry to provide high-level support to customers.• Maintaining a polite, helpful, and detail-oriented demeanor at all times.

IT Manager We are in search of a skilled IT Manager to become part of our team in West Palm Beach, Florida. This role involves managing the technical stack of the business, troubleshooting and resolving technical issues, and providing training to users to maximize the value of technology. This role provides a contract to permanent employment opportunity. Responsibilities: • Utilize your understanding of Cisco Technologies, Cloud Technologies, CRM, Dell Technologies, and ERP - Enterprise Resource Planning to manage and develop IT systems • Provide strategic advice on the use of technology to meet business objectives • Oversee IT initiatives and collaborations with various staff members, utilizing your skills in Active Directory, Auditing, and Configuration Management • Develop IT systems and networks, ensuring effective architecture and functionality • Support the implementation of new technology • Provide technical user support for existing applications as needed • Use analytical skills to integrate business functions and resolve system problems • Monitor project efforts and report to management, identifying issues and implementing corrective actions • Strive to improve office support, identifying opportunities for improving service efficiency and effectiveness • Create ad-hoc queries and reports as needed • Install and configure workstations and network hardware • Perform other duties and responsibilities as required.

Corporate IT Professional Support and optimize corporate IT systems while aligning technology with business goals. Troubleshoot hardware, software, and network issues to ensure smooth operations. Lead IT projects, implement new systems, and train users across departments. Work closely with leadership to enhance efficiency through smart tech use. Deliver user support and design scalable, strategic IT solutions.<ul><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Implement and optimize corporate IT systems and infrastructure</li><li>Lead and manage IT projects aligned with business objectives</li><li>Provide user support and conduct training for system adoption</li><li>Recommend and integrate new technologies for operational efficiency</li></ul>Apply now for immediate consideration!

Manager of Cloud Services We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies. Responsibilities: • Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines. • Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services. • Collaborate across departments in a cross-functional environment with shared resources. • Manage complex projects related to cloud and DevOps initiatives. • Work with senior leadership to manage vendor relationships within the scope of cloud services. • Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs. • Ensure the security and compliance of all cloud technologies and practices. • Design, develop, and deploy modular cloud systems and applications. • Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users. • Implement Infrastructure as Code (IaC) and maintain configuration management best practices. • Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools. • Manage and maintain Big Data solutions. • Manage cloud-related budgets, optimizing costs while maintaining service quality.

Technology Doesn't Change the World, People Do.®

17 results for Desktop Support Analyst in West Palm Beach, FL

Technology Doesn't Change the World, People Do.^®