10 results for Help Desk Tier 1 in West Palm Beach, FL

ITAM / Help Desk Specialist Manage IT asset lifecycle including deployment, intake, and decommissioning. Support 5060 devices weekly with imaging, shipping, and tracking. Provide level 1 and 2 technical support. Use MS Intune, ZenDesk, and project management tools to ensure efficiency. Maintain organization and multitask effectively in a high-volume environment.<ul><li>Manage hardware imaging and deployment using MS Intune</li><li>Track devices and update tickets in ZenDesk or similar systems</li><li>Provide level 1 and 2 troubleshooting for incoming devices</li><li>Coordinate shipping, intake, and decommissioning processes</li><li>Prioritize and manage multiple tasks using PM tools</li></ul>Apply now for immediate consideration!

Product Support Specialist Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today! Responsibilities: • Answering all incoming calls and providing Level 1 customer support via email and/or phone.• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.• Keeping the internal database updated with accurate client information.• Handling return requests, call tags, and shipment changes for outbound orders effectively.• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.• Selling products off a rate card provided and approved by Leadership.• Developing an understanding of the industry to provide high-level support to customers.• Maintaining a polite, helpful, and detail-oriented demeanor at all times.

Desktop Support Position Summary:We are seeking a dedicated Desktop Support Technician to provide hands-on technical support to end-users across the organization. The ideal candidate will be responsible for troubleshooting hardware, software, and peripheral issues, ensuring optimal system performance, and delivering exceptional customer service. Key Responsibilities:<ul><li>Provide first- and second-level technical support for desktop/laptop computers, printers, phones, and other peripheral devices.</li><li>Respond to help desk tickets, walk-ins, and phone/email support requests in a timely manner.</li><li>Diagnose and resolve software and hardware incidents, including operating systems (Windows/macOS), office applications, and productivity tools.</li><li>Install, configure, and upgrade workstations and software as needed.</li><li>Maintain an accurate inventory of hardware and software assets.</li><li>Support end-user access to systems including password resets, printer setup, and mobile device configuration.</li><li>Perform routine maintenance tasks such as updates, patches, and backups.</li><li>Collaborate with other IT team members to escalate and resolve more complex technical issues.</li><li>Document issue resolution steps and contribute to the knowledge base for recurring problems.</li><li>Assist with onboarding and offboarding of employees, including setting up accounts and equipment.</li></ul>

IT Support Specialist We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul>

Application Support Specialist Position Summary:We are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. This role is responsible for providing technical and functional support for business-critical applications. The ideal candidate will serve as a key point of contact for users, troubleshoot application issues, coordinate with vendors or internal development teams, and ensure smooth day-to-day operations of software platforms. Responsibilities:<ul><li>Provide first and second-level support for enterprise applications and resolve end-user issues in a timely and professional manner.</li><li>Monitor application performance and health, identifying and escalating issues when needed.</li><li>Log, track, and manage support tickets using a service management platform (e.g., ServiceNow, Jira, Zendesk).</li><li>Collaborate with cross-functional teams, including IT, QA, developers, and vendors, to troubleshoot and resolve system bugs or outages.</li><li>Assist in application testing, updates, upgrades, and patching.</li><li>Document system configurations, known issues, and solutions to create a knowledge base for internal teams.</li><li>Support data analysis, reporting, and extraction tasks related to supported applications.</li><li>Participate in UAT (User Acceptance Testing) and support post-deployment activities.</li><li>Provide training and guidance to users on system features and best practices.</li><li>Ensure compliance with security protocols, data integrity standards, and IT policies.</li></ul>

Corporate IT Professional Support and optimize corporate IT systems while aligning technology with business goals. Troubleshoot hardware, software, and network issues to ensure smooth operations. Lead IT projects, implement new systems, and train users across departments. Work closely with leadership to enhance efficiency through smart tech use. Deliver user support and design scalable, strategic IT solutions.<ul><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Implement and optimize corporate IT systems and infrastructure</li><li>Lead and manage IT projects aligned with business objectives</li><li>Provide user support and conduct training for system adoption</li><li>Recommend and integrate new technologies for operational efficiency</li></ul>Apply now for immediate consideration!

IT Manager We are in search of a skilled IT Manager to become part of our team in West Palm Beach, Florida. This role involves managing the technical stack of the business, troubleshooting and resolving technical issues, and providing training to users to maximize the value of technology. This role provides a contract to permanent employment opportunity. Responsibilities: • Utilize your understanding of Cisco Technologies, Cloud Technologies, CRM, Dell Technologies, and ERP - Enterprise Resource Planning to manage and develop IT systems • Provide strategic advice on the use of technology to meet business objectives • Oversee IT initiatives and collaborations with various staff members, utilizing your skills in Active Directory, Auditing, and Configuration Management • Develop IT systems and networks, ensuring effective architecture and functionality • Support the implementation of new technology • Provide technical user support for existing applications as needed • Use analytical skills to integrate business functions and resolve system problems • Monitor project efforts and report to management, identifying issues and implementing corrective actions • Strive to improve office support, identifying opportunities for improving service efficiency and effectiveness • Create ad-hoc queries and reports as needed • Install and configure workstations and network hardware • Perform other duties and responsibilities as required.

IT Manager Job Description:A well-established employee-owned organization is seeking a knowledgeable and proactive Corporate IT Manager to oversee the development, use, and integration of IT systems across the business. This individual will report directly to executive leadership and play a key role in driving the company’s technology strategy, troubleshooting technical issues, and training users to maximize productivity and system efficiency.The ideal candidate is both technically proficient and customer-focused, capable of managing an internal IT department while leading key initiatives that improve operations and support company growth. Key Responsibilities:<ul><li>Provide strategic advice on leveraging technology to support business goals.</li><li>Manage IT projects and collaborate with staff across departments.</li><li>Design and implement IT systems and network architecture for optimal performance.</li><li>Support the rollout of new applications, hardware, and infrastructure.</li><li>Deliver user training for new and existing technology systems.</li><li>Provide day-to-day technical support to staff across multiple locations.</li><li>Troubleshoot and resolve hardware, software, and network issues efficiently.</li><li>Monitor and report on the status of IT initiatives, addressing roadblocks and suggesting improvements.</li><li>Identify and implement process enhancements to increase service efficiency.</li><li>Develop ad-hoc queries and generate custom reports as needed.</li><li>Install and configure workstations, network devices, and other IT equipment.</li></ul>

Manager of Cloud Services We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies. Responsibilities: • Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines. • Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services. • Collaborate across departments in a cross-functional environment with shared resources. • Manage complex projects related to cloud and DevOps initiatives. • Work with senior leadership to manage vendor relationships within the scope of cloud services. • Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs. • Ensure the security and compliance of all cloud technologies and practices. • Design, develop, and deploy modular cloud systems and applications. • Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users. • Implement Infrastructure as Code (IaC) and maintain configuration management best practices. • Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools. • Manage and maintain Big Data solutions. • Manage cloud-related budgets, optimizing costs while maintaining service quality.