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18 results for Product Support Specialist in West Palm Beach, FL

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Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today!

Responsibilities:

• Answering all incoming calls and providing Level 1 customer support via email and/or phone.

• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.

• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.

• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.

• Keeping the internal database updated with accurate client information.

• Handling return requests, call tags, and shipment changes for outbound orders effectively.

• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.

• Selling products off a rate card provided and approved by Leadership.

• Developing an understanding of the industry to provide high-level support to customers.

• Maintaining a polite, helpful, and detail-oriented demeanor at all times.

• Demonstrated proficiency in dealing with Computer Hardware
• Excellent Communication skills for clear and effective liaison with clients
• Experience with POS - Point of Sale systems
• Proven track record in Call Center Customer Service
• Strong Customer Service skills to ensure client satisfaction
• Proficiency in using Customer service software for efficient management
• Experience in Account Management to oversee customer accounts effectively
• Familiarity with Tier 1 Support, providing initial contact and problem resolution for customers.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

18 results for Product Support Specialist in West Palm Beach, FL

Product Support Specialist Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today! Responsibilities: • Answering all incoming calls and providing Level 1 customer support via email and/or phone.• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.• Keeping the internal database updated with accurate client information.• Handling return requests, call tags, and shipment changes for outbound orders effectively.• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.• Selling products off a rate card provided and approved by Leadership.• Developing an understanding of the industry to provide high-level support to customers.• Maintaining a polite, helpful, and detail-oriented demeanor at all times.

IT Support Specialist We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul>

IT Support Technician Job Summary: We are seeking a highly skilled IT Support Technician to provide hands-on technical support for desktops, laptops, mobile devices, and enterprise applications. This role requires expertise in troubleshooting hardware and software issues, performing installations and upgrades, and supporting network and communication systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to manage multiple priorities efficiently.Key Responsibilities:<ul><li>Troubleshoot and replace laptops, PCs, and mobile devices (Windows & Apple iOS).</li><li>Perform hardware upgrades, software installations, and remote imaging.</li><li>Set up, maintain, and troubleshoot Apple iPads, iPhones, and other mobile devices.</li><li>Provide first, second, and third-level technical support for hardware, software, networking, and enterprise applications.</li><li>Manage IT asset inventory, hardware disposal, loaner programs, and automated updates.</li><li>Support new hire setups, terminations, and employee relocations.</li><li>Install, configure, and troubleshoot printers, scanners, and VOIP/PBX telephony systems.</li><li>Participate in the IT support queue, logging and prioritizing technical issues.</li><li>Escalate unresolved issues to the appropriate teams when necessary.</li><li>Maintain a working knowledge of communication protocols, servers, and networking technologies.</li></ul>No third party vendors! Must be local to Palm Beach, FL

ITAM / Help Desk Specialist Manage IT asset lifecycle including deployment, intake, and decommissioning. Support 5060 devices weekly with imaging, shipping, and tracking. Provide level 1 and 2 technical support. Use MS Intune, ZenDesk, and project management tools to ensure efficiency. Maintain organization and multitask effectively in a high-volume environment.<ul><li>Manage hardware imaging and deployment using MS Intune</li><li>Track devices and update tickets in ZenDesk or similar systems</li><li>Provide level 1 and 2 troubleshooting for incoming devices</li><li>Coordinate shipping, intake, and decommissioning processes</li><li>Prioritize and manage multiple tasks using PM tools</li></ul>Apply now for immediate consideration!

Regional Desktop Support Technician We are offering a contract to hire employment opportunity for a Desktop Support Analyst in the real estate industry, located in Delray Beach, Florida. The successful candidate will be tasked with providing technical assistance to our team, working with various technologies and systems. This role is primarily focused on ensuring the smooth operation of our computer systems and providing necessary support to our staff. Responsibilities: • Provide technical support for Citrix Technologies, Dell Technologies, and Mac Computers. • Offer solutions and support for Microsoft and Active Directory related issues. • Handle EO/IR systems and ensure their proper functioning. • Responsible for asset tagging and maintaining a detailed inventory of all hardware and software assets. • Oversee the deployment of new systems and technologies within the organization. • Provide deskside support to users, assisting with any hardware or software issues they may encounter. • Responsible for the configuration management of systems, ensuring they are set up properly for users. • Troubleshoot and resolve any technical issues in a timely and efficient manner. • Maintain a high level of knowledge regarding the company's software and hardware. • Collaborate with other IT team members to provide top-notch support and ensure the smooth operation of technology within the company.

Communication Specialist-Production We are offering a long-term contract employment opportunity for a Communication Specialist-Production in Juno Beach, Florida. In this role, you will support and develop best-in-class video productions for business unit clients, manage client relationships, and support A/V requirements, among other responsibilities. Responsibilities:• Support and develop initiatives of video productions for both internal and external communications• Conduct project planning and coordination• Develop creative designs and scripts for effective storytelling• Carry out videography, field production work, editing, and post-production activities• Manage contractor/vendor relationships• Ensure completed productions achieve defined communication and business objectives• Handle A/V requirements including equipment management, troubleshooting, and providing technical support for webcasts, telephone bridges, and special live events• Keep updated on the latest video delivery systems and maintain the library of existing visual digital content• Travel as required for project needs• Exhibit strong dedication to customer service, flexibility, and enthusiasm for meeting the demands of internal clients.

Desktop Support Engineer We are offering a permanent employment opportunity for a Desktop Support Engineer in Delray Beach, FL. As a Desktop Support Engineer, you will be expected to provide comprehensive technical support for desktops, mobile devices, and office software, as well as managing customer inquiries and maintaining accurate records in the detail oriented services industry. Responsibilities: • Administer customer credit applications precisely and promptly • Keep up-to-date customer credit records • Manage customer accounts and execute necessary actions • Provide 1st, 2nd, and 3rd level support for desktop and enterprise applications, as well as local/networking printing, email, connectivity, remote access, and hardware issues • Troubleshoot and replace laptop, PC, and mobile devices • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new employee setup, termination, relocation, remote and automated updates, and remote support • Set up, maintain, and troubleshoot Apple iPad tablets and iPhones • Participate in IT Support queue resulting in assigning and prioritizing open issues • Perform desktop computer, laptop, and mobile device updates • Build, deploy, and image new workstations (desktops & laptops) • Set up and configure printers, scanners, and other peripherals • Maintain working knowledge of current communications devices and protocol • Manage VOIP/PBX telephony systems • Handle inventory management responsibilities • Understand Firewall Basics - manage ISP outages and oversee small vendor management with Service Providers • Knowledge of basics firewalls, switches, APs. • Comprehend the difference between Static vs DHCP, POE vs Non-POE • Understand Security Basics (Antivirus)

Senior Network Engineer Responsible for designing, implementing, securing, and maintaining network infrastructure to support data, voice, video, and wireless services. Provides hands-on support for routers, switches, firewalls, SD-WAN, and load balancers while optimizing network performance and security.Network Design & Maintenance<ul><li>Configure and manage LAN/WAN environments, VLANs, VPNs, and subnetting.</li><li>Deploy, maintain, and troubleshoot network hardware (routers, switches, firewalls, access points).</li><li>Implement and manage Software-Defined Networking (SDN) and SD-WAN solutions.</li><li>Maintain fiber switches and associated infrastructure.</li><li>Optimize network performance through monitoring, troubleshooting, and proactive upgrades.</li></ul>Security & Compliance<ul><li>Configure and maintain firewalls (Palo Alto, Fortinet, Check Point, Cisco ASA).</li><li>Implement IT security policies, including access controls, Zero Trust, and 802.1X authentication.</li><li>Conduct network security audits and vulnerability assessments.</li><li>Ensure compliance with industry security standards and best practices.</li></ul>Wireless & Cloud Networking<ul><li>Manage and optimize enterprise wireless networks, including Cisco Meraki and Aruba access points.</li><li>Ensure secure and efficient wireless connectivity across corporate environments.</li><li>Support virtualized networking environments (VMware NSX, vCenter, AWS/Azure networking).</li></ul>Support & Documentation<ul><li>Provide Tier 2/3 technical support and incident response within SLA guidelines.</li><li>Document network configurations, procedures, and troubleshooting guides.</li><li>Collaborate with cross-functional teams to support network-related initiatives.</li></ul>Telecom & VoIP Support<ul><li>Provide technical support for Unified Communications platforms (Cisco Call Manager, UCaaS, Microsoft Teams).</li><li>Troubleshoot voice-related issues, circuits, and ISP connectivity.</li><li>Work with telecom providers to manage SIP trunks and MPLS connecting</li></ul>

IT Manager Job Description:A well-established employee-owned organization is seeking a knowledgeable and proactive Corporate IT Manager to oversee the development, use, and integration of IT systems across the business. This individual will report directly to executive leadership and play a key role in driving the company’s technology strategy, troubleshooting technical issues, and training users to maximize productivity and system efficiency.The ideal candidate is both technically proficient and customer-focused, capable of managing an internal IT department while leading key initiatives that improve operations and support company growth. Key Responsibilities:<ul><li>Provide strategic advice on leveraging technology to support business goals.</li><li>Manage IT projects and collaborate with staff across departments.</li><li>Design and implement IT systems and network architecture for optimal performance.</li><li>Support the rollout of new applications, hardware, and infrastructure.</li><li>Deliver user training for new and existing technology systems.</li><li>Provide day-to-day technical support to staff across multiple locations.</li><li>Troubleshoot and resolve hardware, software, and network issues efficiently.</li><li>Monitor and report on the status of IT initiatives, addressing roadblocks and suggesting improvements.</li><li>Identify and implement process enhancements to increase service efficiency.</li><li>Develop ad-hoc queries and generate custom reports as needed.</li><li>Install and configure workstations, network devices, and other IT equipment.</li></ul>

Customer Support Representative Job Summary:We are seeking a Customer Support Representative to serve as the primary point of contact for incoming calls, order processing, and customer support inquiries. This role requires strong multitasking abilities, excellent communication skills, and a proactive approach to customer service.Key Responsibilities:<ul><li>Answer all incoming calls and provide Level 1 Customer Support via phone and email.</li><li>Process RMAs, RAs, and repair authorizations efficiently.</li><li>Enter orders from email, Purchase Orders, and the Ecommerce site into Acumatica with accuracy and efficiency.</li><li>Proactively update customers on order status, delays, and additional information requests.</li><li>Manage return requests, call tags, and shipment changes for outbound orders.</li><li>Maintain and update the internal customer database with accurate client information.</li><li>Understand escalation protocols and route unresolved issues to the appropriate team.</li><li>Develop familiarity with company products and services to assist customers and provide sales recommendations.</li><li>Maintain a professional, polite, and helpful demeanor at all times.</li></ul>

Order Entry Specialist Job Summary: We are seeking a detail-oriented and highly organized Order Entry Specialist to join our dynamic team. In this role, you will be responsible for accurately entering customer orders into the system, ensuring that all data is correct and processed in a timely manner. You will work closely with various teams, including sales, inventory, and shipping, to ensure smooth and efficient order fulfillment. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities:<ul><li>Accurately enter customer orders into the company’s order management system.</li><li>Verify order details such as product availability, pricing, and shipping information.</li><li>Coordinate with the sales team to resolve any order discrepancies or issues.</li><li>Ensure proper documentation of orders for future reference and follow-up.</li><li>Process and manage returns, exchanges, and cancellations in accordance with company policies.</li><li>Monitor the status of orders and provide updates to customers or internal teams as needed.</li><li>Assist with inventory tracking to ensure stock levels are accurate.</li><li>Collaborate with shipping and logistics teams to ensure timely delivery of orders.</li><li>Handle customer inquiries related to order status, tracking, and product availability.</li><li>Maintain a high level of accuracy and attention to detail while processing orders.</li><li>Support other administrative tasks and special projects as needed.</li></ul>

Corporate IT Professional Support and optimize corporate IT systems while aligning technology with business goals. Troubleshoot hardware, software, and network issues to ensure smooth operations. Lead IT projects, implement new systems, and train users across departments. Work closely with leadership to enhance efficiency through smart tech use. Deliver user support and design scalable, strategic IT solutions.<ul><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Implement and optimize corporate IT systems and infrastructure</li><li>Lead and manage IT projects aligned with business objectives</li><li>Provide user support and conduct training for system adoption</li><li>Recommend and integrate new technologies for operational efficiency</li></ul>Apply now for immediate consideration!

IT Manager We are in search of a skilled IT Manager to become part of our team in West Palm Beach, Florida. This role involves managing the technical stack of the business, troubleshooting and resolving technical issues, and providing training to users to maximize the value of technology. This role provides a contract to permanent employment opportunity. Responsibilities: • Utilize your understanding of Cisco Technologies, Cloud Technologies, CRM, Dell Technologies, and ERP - Enterprise Resource Planning to manage and develop IT systems • Provide strategic advice on the use of technology to meet business objectives • Oversee IT initiatives and collaborations with various staff members, utilizing your skills in Active Directory, Auditing, and Configuration Management • Develop IT systems and networks, ensuring effective architecture and functionality • Support the implementation of new technology • Provide technical user support for existing applications as needed • Use analytical skills to integrate business functions and resolve system problems • Monitor project efforts and report to management, identifying issues and implementing corrective actions • Strive to improve office support, identifying opportunities for improving service efficiency and effectiveness • Create ad-hoc queries and reports as needed • Install and configure workstations and network hardware • Perform other duties and responsibilities as required.

Desktop Engineer Job Summary:We are seeking a highly skilled IT Support Engineer with experience in PowerShell scripting, Azure administration, and IT infrastructure management. This role involves troubleshooting, configuring, and maintaining various IT systems, ensuring seamless operations across hardware, software, and networking environments.Key Responsibilities:<ul><li>Develop and maintain PowerShell scripts for automation and system management.</li><li>Manage and troubleshoot Azure cloud environments.</li><li>Troubleshoot and replace laptops, PCs, and mobile devices.</li><li>Perform hardware upgrades, software installations, remote imaging, and automated updates.</li><li>Set up, maintain, and troubleshoot Apple iPad tablets and iPhones.</li><li>Provide IT support across multiple levels (1st, 2nd, and 3rd level support) for enterprise applications, networking, and connectivity issues.</li><li>Configure and deploy new workstations (desktops & laptops).</li><li>Set up and configure printers, scanners, and other peripherals.</li><li>Maintain knowledge of firewall basics, ISP outage troubleshooting, and vendor management.</li><li>Manage inventory tracking and asset management.</li><li>Troubleshoot VOIP/PBX telephony systems.</li><li>Work with firewalls, switches, and access points (Meraki preferred).</li><li>Understand and manage Static vs DHCP configurations and POE vs Non-POE networking setups.</li></ul>No third party vendors Must be local to Delray Beach, FL

Hardware Technician Position Summary: We are seeking a highly organized and tech-savvy IT Hardware Deployment & Asset Management Specialist to join our team. In this newly created role, you will be responsible for managing the full lifecycle of incoming and outgoing devices—ensuring each is properly imaged, deployed, tracked, and, when necessary, decommissioned. You will work with approximately 50–60 devices per week and play a key role in streamlining device operations and asset management across the organization.Key Responsibilities:<ul><li>Manage and execute weekly hardware deployment projects, handling 50–60 devices per week.</li><li>Image and configure devices using Microsoft Intune.</li><li>Track and update all activities through ticketing systems (e.g., ZenDesk preferred).</li><li>Oversee shipping logistics for new hardware and intake processing for returned equipment.</li><li>Wipe, decommission, or redeploy hardware based on device status.</li><li>Maintain detailed inventory and asset management records.</li><li>Prioritize and manage multiple tasks and timelines independently, with limited supervision.</li><li>Troubleshoot Level 1 and Level 2 IT issues and escalate as needed.</li></ul>

DevOps Engineer We are seeking a talented DevOps Engineer to join our dynamic technology team. The ideal candidate will be responsible for developing, implementing, and maintaining the infrastructure and automated systems that support our application deployment and integration pipelines. This role is crucial for ensuring high availability, scalability, and security of our systems, as well as fostering a collaborative environment for both development and operations teams. Key Responsibilities:<ul><li>Infrastructure Automation & Management:</li><li>Design, deploy, and maintain infrastructure as code (IaC) using tools such as Terraform, Ansible, or CloudFormation.</li><li>Manage cloud infrastructure (AWS and Azure) for high availability and scalability.</li><li>Continuous Integration & Continuous Deployment (CI/CD):</li><li>Develop and maintain CI/CD pipelines to streamline the software development process and ensure rapid and reliable code deployment.</li><li>Implement and maintain automation scripts to improve the efficiency of build, test, and deployment processes.</li><li>Monitoring & Logging:</li><li>Set up and manage monitoring tools (e.g., Prometheus, Grafana, Datadog) to monitor system health, performance, and security.</li><li>Implement and maintain logging solutions to ensure quick issue detection and root cause analysis.</li><li>Collaboration & Cross-Functional Support:</li><li>Work closely with development and IT teams to ensure consistent, efficient, and secure software releases.</li><li>Participate in code reviews, infrastructure reviews, and provide guidance on DevOps best practices.</li><li>Security & Compliance:</li><li>Implement security best practices within the DevOps process to protect against vulnerabilities and ensure compliance with industry standards.</li><li>Conduct regular audits and assessments to ensure security compliance across infrastructure and applications.</li></ul>

Manager of Cloud Services We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies. Responsibilities: • Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines. • Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services. • Collaborate across departments in a cross-functional environment with shared resources. • Manage complex projects related to cloud and DevOps initiatives. • Work with senior leadership to manage vendor relationships within the scope of cloud services. • Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs. • Ensure the security and compliance of all cloud technologies and practices. • Design, develop, and deploy modular cloud systems and applications. • Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users. • Implement Infrastructure as Code (IaC) and maintain configuration management best practices. • Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools. • Manage and maintain Big Data solutions. • Manage cloud-related budgets, optimizing costs while maintaining service quality.

Technology Doesn't Change the World, People Do.®

18 results for Product Support Specialist in West Palm Beach, FL

Technology Doesn't Change the World, People Do.^®