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9 results for Customer Experience Specialist in Youngstown, OH

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We are offering a long-term contract employment opportunity for a skilled Customer Service Representative in the Manufacturing industry, based in YOUNGSTOWN, Ohio, 44514-4381, United States. This role focuses on providing top-notch customer service in a remote setting, handling queries from healthcare professionals, and managing data entry tasks.

Responsibilities:
• Offer remote assistance to customers, ensuring a high level of professionalism and efficiency
• Answer inbound calls related to prescription drug benefits, providing accurate and comprehensive resolutions
• Manage high volume call center metrics, ensuring service levels are consistently met
• Assist customers with their inquiries in a fast-paced call center environment
• Coordinate work efforts with other employees, teams, and departments to ensure seamless service delivery
• Handle data entry tasks, maintaining accurate customer records and processing customer credit applications
• Monitor customer accounts and take appropriate action when necessary
• Foster a thorough understanding of pharmacy claims and pharmacy benefit management
• Work independently, demonstrating the ability to manage tasks without constant supervision.

• Proven experience in customer service within a call center is a must
• Ability to effectively assist customers in a detail oriented and courteous manner
• Previous experience working in a call center environment is essential
• Capacity to adapt and thrive in a fast-paced call center
• Experience with inbound call center operations is required
• Ability to handle high volume call center tasks effectively
• Familiarity with call center metrics and using them to improve performance
• Proficiency in providing remote assistance to customers
• Demonstrated skills in data entry with high accuracy
• Prior experience or knowledge in pharmacy is desirable
• Familiarity with pharmacy claims and pharmacy benefit management is a bonus
• Ability to multitask and prioritize in a high-volume, fast-paced environment

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

9 results for Customer Experience Specialist in Youngstown, OH

Customer Service Representative We are offering a long-term contract employment opportunity for a skilled Customer Service Representative in the Manufacturing industry, based in YOUNGSTOWN, Ohio, 44514-4381, United States. This role focuses on providing top-notch customer service in a remote setting, handling queries from healthcare professionals, and managing data entry tasks. Responsibilities: • Offer remote assistance to customers, ensuring a high level of professionalism and efficiency • Answer inbound calls related to prescription drug benefits, providing accurate and comprehensive resolutions • Manage high volume call center metrics, ensuring service levels are consistently met • Assist customers with their inquiries in a fast-paced call center environment • Coordinate work efforts with other employees, teams, and departments to ensure seamless service delivery • Handle data entry tasks, maintaining accurate customer records and processing customer credit applications • Monitor customer accounts and take appropriate action when necessary • Foster a thorough understanding of pharmacy claims and pharmacy benefit management • Work independently, demonstrating the ability to manage tasks without constant supervision.

Customer Service Representative We are seeking a diligent Customer Service Representative to be part of our team in the Manufacturing industry, based in Ohio. The role offers a contract to permanent employment opportunity where you will play a crucial role in processing customer applications, maintaining customer records, and resolving customer inquiries. Responsibilities: • Accurately process customer credit applications with efficiency • Uphold detailed and current customer account information • Build customer relationships proactively via outbound check-in calls • Provide product technical information as required to respond to customer technical inquiries and suggest alternative materials or products • Maintain up-to-date product offering and lead time information • Provide current pricing information, as needed • Monitor orders through routine exception reports and intervene as necessary to ensure maximum customer satisfaction • Notify customers and sales representatives proactively of potential missed shipments and revised dates on customer orders • Investigate issues and prepare/process credit memos, debit memos, and return material authorizations to resolve customer issues in a timely manner • Enhance the customer experience proactively while also sharing relevant customer feedback to help improve our offerings • Evaluate customer support processes, devise improvements, and measure results.

Customer Service Representative We are in search of a Customer Service Representative to become part of our financial services team based in Hermitage, Pennsylvania. As a Customer Service Representative, your role will involve dealing with customer inquiries, maintaining customer records, and processing customer applications. This role offers a long-term contract employment opportunity. Responsibilities: • Effectively handle inbound customer inquiries, providing comprehensive assistance and ensuring customer satisfaction • Efficiently process customer credit applications, ensuring accuracy and timeliness • Maintain and update customer credit records, ensuring they are up-to-date and accurate • Monitor customer accounts and take appropriate action based on account status • Collaborate with the team to create a supportive and team-oriented environment • Utilize your skills in Microsoft Excel and Word for data entry and email correspondence • Handle both inbound and outbound calls, addressing customer needs and concerns • Manage order entries and schedule appointments as necessary.

Customer Service Representative We are offering a permanent employment opportunity in the metal fabrication industry at our location. We are searching for a dedicated Customer Service Representative who can facilitate and maintain our customer relationships. Your role will involve a broad range of tasks, including managing customer inquiries, processing orders, and resolving issues. Responsibilities: • Interact with customers through phone, email, or chat to provide information about product specifications, availability, pricing, lead times, and delivery status. • Efficiently process customer orders and ensure all details are correctly entered into the system. • Foster and maintain positive relationships with existing customers to encourage repeat business and customer loyalty. • Work closely with production, sales, logistics, and quality control teams to ensure smooth order fulfillment and to address any arising issues. • Keep track of customer orders and provide updates regarding order status, shipment tracking, and estimated delivery times. • Address and resolve customer concerns, complaints, or discrepancies related to product quality, delivery, or orders in a timely and detail oriented manner. • Maintain an in-depth knowledge of our products, including various profiles, finishes, and capabilities. • Ensure adherence to company policies and procedures, including quality standards for products during order processing. • Keep detailed records of customer interactions, orders, and feedback and provide reports to management. • Use Microsoft Excel for data entry and account management tasks.

Customer Service Representative We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Sales Support We are offering a contract to hire employment opportunity for a dedicated, detail-oriented Sales Support individual in North Canton, Ohio. In this role, you will be an integral part of our team, handling various tasks such as receiving and making calls, managing orders, participating in meetings, and ensuring efficient email correspondence. Responsibilities: • Handle inbound calls, providing exceptional customer service to address inquiries and concerns.• Make outbound follow-up calls as necessary to maintain customer satisfaction and service quality.• Manage order entry with precision, ensuring all details are accurately inputted into our system.• Attend meetings, contributing valuable input and staying abreast of all relevant information.• Monitor the delivery status of orders, keeping customers informed and resolving any issues promptly.• Ensure effective email correspondence, responding promptly to all customer communications.• Utilize CRM software to maintain accurate customer records and facilitate efficient processes.• Return calls in a timely manner, demonstrating our commitment to excellent customer service.

Operational Support Specialist We are providing a long-term contract employment opportunity for an Operational Support Specialist in AKRON, Ohio. This role is integral to our team, where you will be tasked with a variety of responsibilities including processing customer applications, maintaining customer records, and resolving customer inquiries, all within the industry. Responsibilities<ul><li>Timekeeping Management: Accurately oversee and manage the timekeeping process for a team of employees using Paylocity to ensure compliance and efficiency.</li><li>Procurement and Supply Chain Coordination: Handle supply procurement for a chemical laboratory, including processing order requests, logging them into the system, placing orders, and verifying the receipt of goods.</li><li>Financial Administrative Support: Conduct entry-level finance tasks such as tracking invoices against purchase orders, reconciling monthly actuals with forecasts, and collaborating with the finance department for improved accuracy.</li><li>General Administrative Assistance: Provide broad administrative support by managing tasks such as expense report processing, coordinating visitor travel arrangements, booking conference rooms, and handling food orders for meetings or events.</li><li>Variance Tracking and Analysis: Contribute to identifying, analyzing, and resolving variances across various operational and financial processes.</li><li>Customer Credit Management: Process, maintain, and ensure the accuracy of customer credit applications and records to foster reliability and trust.</li><li>Skills and Tools Utilization: Employ expertise in account reconciliation, accounts payable (AP), accounts receivable (AR), billing, data entry, invoice processing, and software platforms such as Microsoft Excel, Oracle, QuickBooks, SAP, and Paylocity to execute responsibilities effectively.</li></ul>This role requires someone who thrives in a dynamic environment, demonstrates meticulous attention to detail, leverages technology to streamline processes, and has a proactive mindset in solving operational challenges.

Receptionist We are in search of a dedicated Receptionist to join our team within the Non-Profit sector, located in Niles, Ohio. As a Receptionist, your role will be pivotal in maintaining a welcoming environment while providing administrative support. This position is a contract to permanent employment opportunity, offering the chance to contribute significantly to our organization's mission. Responsibilities: • Ensuring a warm and friendly reception area by greeting visitors promptly and courteously • Effectively handling incoming calls using a multi-line phone system • Organizing and maintaining files for efficient data retrieval • Utilizing Microsoft Office programs to create and manage documents • Performing data entry tasks with a high level of accuracy • Managing email correspondence professionally and promptly • Scheduling appointments and managing calendars for staff • Assisting staff by providing necessary support when needed • Operating office equipment such as copiers and scanners to produce and manage documents • Upholding superior customer service practices in all interactions.

Accounting Clerk We are offering an exciting DIRECT HIRE opportunity for an Accounting Specialist in the manufacturing industry, located in Euclid, Ohio. The successful candidate will be responsible for a range of accounting and financial tasks, ensuring the efficient operation of the accounts department. A candidate with prior manufacturing experience would be IDEAL. They do want someone with a strong general accounting background that is good at juggling many tasks at one time. If this is a position that you are interested in, please apply today! This is an in office position with standard business hours, Monday-Friday from 8:00 AM-5:00 PM. Responsibilities• Efficiently manage and process Accounts Payable and Accounts Receivable• Conduct regular check runs, including cutting checks• Carry out account reconciliation activities • Handle and manage expense reports • Assist with month-end, quarter-end, and year-end financial procedures• Perform General Ledger work and Journal entries• Work collaboratively with the inside sales team to address issues with customers that are behind• Utilize Microsoft Excel for data entry and invoice processing tasks• Record and book payroll entries, collaborating with the HR department when necessary They do offer an amazing benefits package; medical, dental, vision, 401K with a match, STD/LTD, flexible spending account, paid holidays, vacation, and GROWTH!

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9 results for Customer Experience Specialist in Youngstown, OH

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