28 results for Customer Service Manager in Youngstown, OH

Customer Service Representative We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Customer Service Representative We are in search of a Customer Service Representative to become part of our financial services team based in Hermitage, Pennsylvania. As a Customer Service Representative, your role will involve dealing with customer inquiries, maintaining customer records, and processing customer applications. This role offers a long-term contract employment opportunity. Responsibilities: • Effectively handle inbound customer inquiries, providing comprehensive assistance and ensuring customer satisfaction • Efficiently process customer credit applications, ensuring accuracy and timeliness • Maintain and update customer credit records, ensuring they are up-to-date and accurate • Monitor customer accounts and take appropriate action based on account status • Collaborate with the team to create a supportive and team-oriented environment • Utilize your skills in Microsoft Excel and Word for data entry and email correspondence • Handle both inbound and outbound calls, addressing customer needs and concerns • Manage order entries and schedule appointments as necessary.

NICHE- Exempt Payroll Process Consultant Immediate opening for a Payroll Process Consultant to work 2 days on site in Mayfield Village a 3 days remotely after training. This Payroll Process Consultant is preferably someone who has gone through an implementation of Workday and who has solid payroll knowledge to assist in this implementation The duties of the Payroll Process Consultant will include: • This contractor will be working in a test-site. • Identify and recommend process for payroll. • Identify downstream implications of a process change. • Proactively makes recommendations of best practices with a focus on increasing efficiencies e.g. streamlining and automating work processes in Workday. • Supports trains and serves as an expert resource for Workday. • Setting up tax codes in WorkDay: departments and CC. • Work alongside a lead supervisor to review the processes of : -how someone is going to get paid- how to and what do they do. -How to pay bonuses -One-time payments -How to override deductions -Retro pay is something the payroll will be doing. -Anything to do with the day-to-day payroll needs that the team currently does in Peoplesoft- they will need to set up process in Workday. Candidate will be working with various teams such as Payroll, IT, HR, Controls Analytics are all departments that they'll be working with. The Payroll Process Consultant must have these minimum requirements reflected on resume: STRONG WORKDAY BACKGROUND. Demonstrated knowledge of HR/Payroll in Workday Payroll Module specifically. Comprehensive knowledge of federal state and local regulations governing payroll - time and tax payroll in Workday. Strong process and project management experience planning prioritizing and organizing. Proficiency in MS Office Excel - Intermediate level - comfortable with Pivot Tables and V-Look Up Skills. Demonstrated ability to prioritize and multi-task effectively. Ability to work with and protect highly confidential information. Excellent verbal and written communication. Able to work independently and collaborate with a Team. Problem solving skills and critical thinking. Strong Customer Service Orientation. Candidate will be working with various teams such as Payroll, IT, HR, Controls Analytics are all departments that they'll be working with The Education and Experience requirements to be considered for the Payroll Process Consultant are: - Bachelor's Degree or higher in Business or a related field of study e.g. Finance Marketing Management Sales HR and a minimum of 5 years' experience in a payroll process design/redesign role. - In lieu of a degree a minimum of 7 years' experience in a process design/redesign role of which 5 years is related to payroll.

Customer Service Representative We are offering a long-term contract employment opportunity for a skilled Customer Service Representative in the Manufacturing industry, based in YOUNGSTOWN, Ohio, 44514-4381, United States. This role focuses on providing top-notch customer service in a remote setting, handling queries from healthcare professionals, and managing data entry tasks. Responsibilities: • Offer remote assistance to customers, ensuring a high level of professionalism and efficiency • Answer inbound calls related to prescription drug benefits, providing accurate and comprehensive resolutions • Manage high volume call center metrics, ensuring service levels are consistently met • Assist customers with their inquiries in a fast-paced call center environment • Coordinate work efforts with other employees, teams, and departments to ensure seamless service delivery • Handle data entry tasks, maintaining accurate customer records and processing customer credit applications • Monitor customer accounts and take appropriate action when necessary • Foster a thorough understanding of pharmacy claims and pharmacy benefit management • Work independently, demonstrating the ability to manage tasks without constant supervision.

Customer Service Representative We are offering a permanent employment opportunity in the metal fabrication industry at our location. We are searching for a dedicated Customer Service Representative who can facilitate and maintain our customer relationships. Your role will involve a broad range of tasks, including managing customer inquiries, processing orders, and resolving issues. Responsibilities: • Interact with customers through phone, email, or chat to provide information about product specifications, availability, pricing, lead times, and delivery status. • Efficiently process customer orders and ensure all details are correctly entered into the system. • Foster and maintain positive relationships with existing customers to encourage repeat business and customer loyalty. • Work closely with production, sales, logistics, and quality control teams to ensure smooth order fulfillment and to address any arising issues. • Keep track of customer orders and provide updates regarding order status, shipment tracking, and estimated delivery times. • Address and resolve customer concerns, complaints, or discrepancies related to product quality, delivery, or orders in a timely and detail oriented manner. • Maintain an in-depth knowledge of our products, including various profiles, finishes, and capabilities. • Ensure adherence to company policies and procedures, including quality standards for products during order processing. • Keep detailed records of customer interactions, orders, and feedback and provide reports to management. • Use Microsoft Excel for data entry and account management tasks.

Customer Service Representative We are seeking a diligent Customer Service Representative to be part of our team in the Manufacturing industry, based in Ohio. The role offers a contract to permanent employment opportunity where you will play a crucial role in processing customer applications, maintaining customer records, and resolving customer inquiries. Responsibilities: • Accurately process customer credit applications with efficiency • Uphold detailed and current customer account information • Build customer relationships proactively via outbound check-in calls • Provide product technical information as required to respond to customer technical inquiries and suggest alternative materials or products • Maintain up-to-date product offering and lead time information • Provide current pricing information, as needed • Monitor orders through routine exception reports and intervene as necessary to ensure maximum customer satisfaction • Notify customers and sales representatives proactively of potential missed shipments and revised dates on customer orders • Investigate issues and prepare/process credit memos, debit memos, and return material authorizations to resolve customer issues in a timely manner • Enhance the customer experience proactively while also sharing relevant customer feedback to help improve our offerings • Evaluate customer support processes, devise improvements, and measure results.

Operational Support Specialist We are providing a long-term contract employment opportunity for an Operational Support Specialist in AKRON, Ohio. This role is integral to our team, where you will be tasked with a variety of responsibilities including processing customer applications, maintaining customer records, and resolving customer inquiries, all within the industry. Responsibilities<ul><li>Timekeeping Management: Accurately oversee and manage the timekeeping process for a team of employees using Paylocity to ensure compliance and efficiency.</li><li>Procurement and Supply Chain Coordination: Handle supply procurement for a chemical laboratory, including processing order requests, logging them into the system, placing orders, and verifying the receipt of goods.</li><li>Financial Administrative Support: Conduct entry-level finance tasks such as tracking invoices against purchase orders, reconciling monthly actuals with forecasts, and collaborating with the finance department for improved accuracy.</li><li>General Administrative Assistance: Provide broad administrative support by managing tasks such as expense report processing, coordinating visitor travel arrangements, booking conference rooms, and handling food orders for meetings or events.</li><li>Variance Tracking and Analysis: Contribute to identifying, analyzing, and resolving variances across various operational and financial processes.</li><li>Customer Credit Management: Process, maintain, and ensure the accuracy of customer credit applications and records to foster reliability and trust.</li><li>Skills and Tools Utilization: Employ expertise in account reconciliation, accounts payable (AP), accounts receivable (AR), billing, data entry, invoice processing, and software platforms such as Microsoft Excel, Oracle, QuickBooks, SAP, and Paylocity to execute responsibilities effectively.</li></ul>This role requires someone who thrives in a dynamic environment, demonstrates meticulous attention to detail, leverages technology to streamline processes, and has a proactive mindset in solving operational challenges.

Sales Support We are offering a contract to hire employment opportunity for a dedicated, detail-oriented Sales Support individual in North Canton, Ohio. In this role, you will be an integral part of our team, handling various tasks such as receiving and making calls, managing orders, participating in meetings, and ensuring efficient email correspondence. Responsibilities: • Handle inbound calls, providing exceptional customer service to address inquiries and concerns.• Make outbound follow-up calls as necessary to maintain customer satisfaction and service quality.• Manage order entry with precision, ensuring all details are accurately inputted into our system.• Attend meetings, contributing valuable input and staying abreast of all relevant information.• Monitor the delivery status of orders, keeping customers informed and resolving any issues promptly.• Ensure effective email correspondence, responding promptly to all customer communications.• Utilize CRM software to maintain accurate customer records and facilitate efficient processes.• Return calls in a timely manner, demonstrating our commitment to excellent customer service.

Data Analyst We are offering a contract to hire employment opportunity for a Data Analyst in Leetsdale, Pennsylvania. The job function entails evaluating sales data, detecting trends, and identifying potential deficiencies. The role is within the analytics industry and will require on-site presence. Candidate will support and manage the daily operations of the company’s loyalty and rewards program. This position requires a detail-oriented individual with strong Excel skills who can calculate program data, maintain accurate tracking, and address user issues efficiently. The role also includes generating routine and ad hoc sales reports, acting as a liaison between departments, and contributing to the overall improvement of the member experience and program effectiveness. Key Job Responsibilities:<ul><li>Develop and maintain spreadsheets and databases by compiling monthly and quarterly data from various internal and external sources.</li><li>Monitor and manage the daily operations of the rewards/loyalty program.</li><li>Maintain accurate member records and point balances using internal systems or Excel tools.</li><li>Troubleshoot and resolve member issues, including missing points, redemption errors, or enrollment problems.</li><li>Analyze program performance metrics and generate regular reports using Excel (e.g., pivot tables, formulas, VLOOKUP).</li><li>Communicate effectively with internal departments (Management, Regional Sales) as well as external stakeholders (Customers, Distributors, and Suppliers) regarding various requests, project status, and deadlines.</li><li>Assist in the development and documentation of program policies, FAQs, and operational workflows.</li><li>Collaborate with marketing, customer service, and product teams to execute promotional campaigns and seasonal rewards.</li><li>Support platform updates, data migrations, or new feature rollouts.</li><li>Provide insights and recommendations to enhance customer engagement and improve program effectiveness.</li><li>Prepare and deliver routine and ad hoc sales reports in a timely manner.</li><li>Perform other duties as assigned or requested.</li></ul>

Receptionist We are in search of a dedicated Receptionist to join our team within the Non-Profit sector, located in Niles, Ohio. As a Receptionist, your role will be pivotal in maintaining a welcoming environment while providing administrative support. This position is a contract to permanent employment opportunity, offering the chance to contribute significantly to our organization's mission. Responsibilities: • Ensuring a warm and friendly reception area by greeting visitors promptly and courteously • Effectively handling incoming calls using a multi-line phone system • Organizing and maintaining files for efficient data retrieval • Utilizing Microsoft Office programs to create and manage documents • Performing data entry tasks with a high level of accuracy • Managing email correspondence professionally and promptly • Scheduling appointments and managing calendars for staff • Assisting staff by providing necessary support when needed • Operating office equipment such as copiers and scanners to produce and manage documents • Upholding superior customer service practices in all interactions.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in New Castle, Pennsylvania, United States. This role requires the individual to provide onsite support for a Windows 11 upgrade. Responsibilities: • Provide technical support for the Windows 11 upgrade project • Troubleshoot and resolve issues related to computer hardware and Windows operating systems • Utilize Active Directory for user and access management • Implement configuration management to ensure system stability and performance • Assist in the maintenance and support of Microsoft Windows 10 • Act as the first point of contact for all desktop support-related queries and issues.

Branch/Retail Banking Clerk We are offering a contract for a Branch/Retail Banking Clerk role in the financial services industry, located in HERMITAGE, Pennsylvania. The selected candidate will be working in a fast-paced environment where they will be expected to handle a variety of tasks related to banking and customer service. Responsibilities include: • Efficiently processing customer credit applications • Maintaining precise records of customer credit • Resolving any inquiries or concerns raised by customers • Monitoring and taking appropriate actions on customer accounts • Handling a high volume of both inbound and outbound calls • Providing customers with detailed information about products and services • Processing payments, deposits, and check cashing • Transferring funds between accounts • Balancing daily transactions to the virtual cash drawer according to established procedures • Familiarity with various banking concepts, products, and services.

Executive Project Assistant We are offering a long-term contract employment opportunity for an Executive Project Assistant in the manufacturing industry, based in Beachwood, Ohio, United States. In this role, you will provide crucial administrative support, manage intricate scheduling and project coordination, and assist with regulatory compliance documentation. Responsibilities: • Efficiently manage complex calendars, schedule meetings, and coordinate special projects • Provide high-level administrative support to executives within a high-visibility area of the organization • Assist with project-related administrative tasks as directed by the executive team • Maintain professionalism and confidentiality in a fast-paced, high-profile setting, serving as an extension of the executive team • Support organizational initiatives in the area of government regulatory compliance • Use various software systems such as ADP - Financial Services, Cisco Webex Meetings, Concur, CRM, Kronos Timekeeping System, About Time for different administrative tasks • Facilitate communication through conference calls and correspondence.

Accounts Receivable Clerk We are offering a permanent employment opportunity for a skilled Accounts Receivable Clerk in the construction industry, located in Norton, Ohio. This role will involve processing customer applications, maintaining accurate customer records, and resolving customer inquiries. You will also be tasked with monitoring customer accounts and taking necessary actions. Responsibilities • Manage the setup of new customer accounts and maintain customer portals, ensuring they are up to date and well-documented. • Act as the primary contact for portal customers, preparing relevant documentation as required. • Support the collection of service ticket invoices and work closely with the Accounts Receivable team to facilitate payments and resolve any portal-related issues. • Monitor customer account details, looking out for nonpayment, delayed payments, and other irregularities. • Communicate effectively with clients regarding outstanding payments and resolve any high-volume collection issues by examining customer payment plans, payment history, and credit line. • Process credit card payments and ensure all invoices carry the correct job designation and/or branch information. • Relay all invoice information to the customer and note any communication or issues into the Accounts Receivable system. • Conduct thorough research to uncover the root cause of billing discrepancies, communicating findings effectively with the department to ensure accurate billing. • Handle legal matters as they arise, coordinating with the CFO and Billing Associates to ensure matters are handled efficiently while maintaining confidentiality. • Participate in additional projects or tasks as needed to support the team and the business.

Windows Client Engineer Job Description: We are seeking a Windows Client Engineer to join our Global Information Systems group in Pittsburgh, PA. The Windows Client Engineer will play a key role in managing and supporting Windows Client Technologies, focusing on SCCM and Intune management, and contributing to the transition to Windows 11.Key Responsibilities:<ul><li>Manage and support Windows Client Technologies, including deployment, maintenance, and troubleshooting.</li><li>Utilize Microsoft SCCM and Intune for software deployment and client device management.</li><li>Assist in the upgrade and transition to Windows 11.</li><li>Efficiently manage and resolve escalated support tickets.</li></ul>Basic Qualifications:<ul><li>High school diploma or equivalent.</li><li>Proficiency in Microsoft Windows 10/11.</li><li>Experience with Microsoft SCCM and Microsoft Intune.</li><li>Knowledge of Microsoft Office 365.</li><li>Proficient in PowerShell Scripting.</li><li>Familiarity with Application Packaging Technologies.</li><li>Experience with PatchMyPC.</li><li>Ability to manage iOS and Android devices.</li><li>Must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.</li></ul>

D365 Project Manager We are offering a permanent employment opportunity for a D365 Project Manager in MIDDLEFIELD, Ohio. As a D365 Project Manager, your key role will be to lead the entire implementation process of Microsoft Dynamics 365, ensuring it aligns with the business objectives, timelines, and budgets. This role demands in-depth knowledge of Dynamics 365 modules, such as Finance & Operations, Customer Engagement, and Supply Chain Management, and strong project management skills. Responsibilities: • Oversee the entire lifecycle of Microsoft Dynamics 365 implementations, right from discovery and requirements gathering to deployment and post-go-live support. • Construct and manage comprehensive project plans, timelines, resource allocations, and budgets. • Facilitate collaboration among business stakeholders, technical teams, and vendors to ensure smooth integration and adoption. • Proactively identify and manage risks, issues, and dependencies to prevent potential project obstacles. • Spearhead change management initiatives and ensure user adoption through training, documentation, and ongoing support. • Conduct routine status meetings, provide project updates, and handle executive reporting. • Uphold compliance with best practices, governance, and security standards. • Spot opportunities for process enhancements and optimize system functionality.

Help Desk Tier 1 We are offering an exciting opportunity for a IT Field Tech role in Columbus, OH. As a key member of our team, you will be the first point of contact for customer inquiries and support requests, as well as maintaining accurate records of customer interactions. The primary industries you will be working in include Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Serve as the first point of contact for customers seeking technical assistance over the phone or email.• Determine the best solution based on the issue and details provided by customers.• Walk the customer through the problem-solving process.• Direct unresolved issues to the next level of support personnel.• Provide accurate information on IT products or services.• Record events and problems and their resolution in logs.• Follow-up and update customer status and information.• Pass on any feedback or suggestions by customers to the appropriate internal teams.• Identify and suggest possible improvements on procedures.

NOC Technician We are offering an exciting opportunity for a NOC Technician in MENTOR, Ohio. You will be part of our team, focusing on supporting network operations, managing client systems, and collaborating on various projects. Your role will be instrumental in maintaining client satisfaction and improving our internal processes. Responsibilities: • Receive and address support calls, aiming to resolve issues remotely or on-site. • Maintain client jobs in the billing system and liaise with senior support staff for escalations or audits. • Implement remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems. • Contribute to the design, development, implementation, deployment, and maintenance of client networks/systems. • Develop and improve internal monitoring and client network/system deployment policies and procedures. • Assist senior support staff with in-house or client projects as required.

Payroll Lead We are offering an exciting opportunity for a Payroll Lead in Cranberry Township, Pennsylvania. As a Payroll Lead, you will be playing a pivotal role in processing client payrolls, maintaining accurate records, and providing client support. You will also be responsible for handling new client implementations and providing assistance to the sales staff. Responsibilities: • Handle the processing of client payrolls, ensuring accuracy and efficiency. • Ensure all payroll information is obtained from clients through various communication channels including phone, fax, and email. • Review and verify all payroll totals before submission, ensuring all data is accurate. • Prepare payrolls for delivery via mail, quick courier, or FedEx as needed. • Maintain and archive payroll reports, client invoices, and BPO invoices. • Prepare and provide ad hoc reports to clients for audits or other requirements. • Assist clients with Employee Self Service, Secureview, Payentry, and ClockEntry, providing continuous support as needed. • Handle new client implementations, ensuring tax account codes, account numbers, rates, and deposit frequencies are obtained and verified. • Set up and enter new employee information and direct deposit details. • Conduct training for Secureview, ESS, ClockEntry, and Payentry to clients. • Provide support to the sales staff, conducting Payentry/ClockEntry demos for prospects, and assisting with client follow-ups. • Ensure all quarter-end/year-end reports are available to clients and hard copies are sent to those who are not using Secureview. • Ensure lost client W2s have been processed.

Director of Marketing We are seeking a Director of Marketing to join our team. As a key member of our marketing team, you will guide and implement our marketing brand strategies to drive sales and profitability. You will also have the opportunity to work closely with various marketing agencies and platforms, manage our online presence, and develop impactful marketing materials. MUST HAVE EXPERIENCE: Five plus years Tire Industry Marketing experience Responsibilities:• Develop and execute brand marketing strategies to achieve sales and profitability goals• Collaborate with the Vice President of Marketing in overseeing all functions within Marketing Communication• Establish and communicate a calendar of marketing events to the sales team• Work with agencies for media selection and buying• Develop sports marketing strategies in partnership with agency• Oversee initiatives related to 'must be eligible to work in the U.S.' and Event Marketing with agency• Prepare bi-annual Marketing Reports for the President/Vice Chairman• Develop and manage dealer communication materials and planning• Oversee our Online Educational Training Portal and company website• Manage our Social Media Agency to maintain a positive online persona• Supervise the development and maintenance of our App on the iOS Store and Google Play Store• Lead the Retail Rebranding Initiative with Outdoor Sign Agency• Design and implement consumer and channel promotions• Generate monthly activity reports for the CEO.

Technical Recruiting Assistant We are currently seeking a Technical Recruiting Assistant to join our dynamic team. This role focuses on identifying, attracting, and placing skilled technical professionals in roles where they can thrive. Candidates must be results-driven, thrive in a fast-paced environment, and excel in relationship-building through extensive outbound calls to both candidates and clients. Key Responsibilities:<ul><li>Candidate Sourcing & Screening: Utilize various sourcing methods to identify technical professionals, including job boards, networking, referrals, and direct outreach. Assess candidate skills, background, and job preferences through detailed conversations over the phone.</li><li>Heavy Outbound Calls: Conduct a high volume of outbound calls daily to establish contact with potential candidates and build robust talent pipelines</li><li>Client Collaboration: Partner with hiring managers to understand technical hiring needs, job requirements, and company culture, ensuring alignment between candidate profiles and client expectations </li><li>Database Management: Maintain accurate and detailed records in Salesforce.com of candidate interactions, progress, and placements to support recruitment efforts efficiently </li><li>Interview Coordination: Arrange candidate interviews with clients, prepping candidates to ensure successful interactions, ultimately leading to successful send outs </li><li>Networking: Build long-lasting relationships with technical professionals for future opportunities, leveraging industry knowledge to connect effectively with passive candidates.</li><li>Market Expertise: Stay up to date on industry trends and technical roles to provide expert insights to clients and candidates.</li></ul>

Marketing Coordinator We are on the lookout for a dedicated Marketing Coordinator to become an integral part of our team in BEACHWOOD, Ohio. As a Marketing Coordinator, you will focus on managing various marketing projects, supporting the CIO with Microsoft 365, and working in a dynamic environment. This role requires high motivation and a strong work ethic. Responsibilities: • Manage and coordinate various marketing projects • Support the CIO in handling Microsoft 365 tasks • Work in a dynamic environment, showcasing a high motivation and work ethic • Utilize Adobe Creative Cloud and Adobe InDesign to create compelling marketing materials • Manage content through Content Management System (CMS) • Utilize CRM to maintain customer relationships and manage data • Create engaging editorial content and advertisements • Write and manage blog posts to increase brand awareness • Participate in budget processes and campaign planning • Use project management software, like Wrike, to organize and track project progress.

ERP Project Manager We are in search of an ERP Project Manager to join our team in the manufacturing industry located in MENTOR, Ohio. This role will focus on managing and coordinating project activities, ensuring effective communication within the project team, and overseeing the development and execution of a training plan for ERP. Responsibilities • Coordinate and manage the overall work effort of the project team, prioritizing successful completion of each phase. • Develop and maintain a project schedule and work plan that accounts for key decision points, activities, dependent activities, and necessary resources. • Oversee the development and rollout of a comprehensive training plan to support ERP training. • Facilitate effective communication within the project team and the business, providing regular project updates. • Identify how decisions made within individual functional areas will affect other areas and the overall project timeline. • Ensure accurate documentation and strong organizational communication. • Leverage project management tools, methodologies, and best practices to ensure project success. • Process and manage customer credit applications with accuracy and efficiency. • Maintain precise customer credit records. • Monitor customer accounts and take appropriate action when necessary.

Executive Assistant Strong experience as an Executive Assistant? We have a client seeking a direct hire EA to support a high level executive. This role requires EA experience and strong writing skills. Please review the responsibilities below: Responsibilities:Heavy calendar managementCorrespondence<ul><li>Draft new correspondence</li><li>Interaction with board and officers group</li></ul>Administrative requirements for meeting<ul><li>Setting schedules/sending meeting notices/material preparation/powerpoints/etc</li></ul>Condolence lettersManage email inboxTravel managementExpense reportingRegistering for conferences& More

Executive Assistant We are seeking a highly organized and professional part time Executive Assistant to support a busy executive in his business and personal life. The client works with nonprofits on the side. This is a contract to hire job opportunity. This is a part-time role, ideal for someone with strong communication skills and the ability to work independently. 10 hours/week (2 hours/day, Monday–Friday). Position is remote to Pittsburgh, PA and will need someone to meet with him at a centralized location to Wexford, PA. Pay depending on experience: $24+ Key Responsibilities:Manage and maintain the executive’s calendar, including scheduling and confirming appointments Draft, proofread, and manage written communications on behalf of the executive Handle email and phone correspondence professionally and promptly Coordinate and set up meetings and appointments, both virtual and in-person Communicate on behalf of the executive with internal teams and external partners Assist in planning and executing fundraising activities and donor outreach Conduct follow-ups and ensure smooth day-to-day operations

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