4 results for Desktop Support Analyst in Youngstown, OH

Desktop Support Analyst We are in search of a Desktop Support Analyst for our manufacturing operations located in Ravenna, Ohio. In this role, you will be at the forefront of the latest technologies, working with a variety of systems and software. Your primary responsibilities will revolve around providing technical support to our team, managing computer hardware, and ensuring all systems are running smoothly and efficiently. Responsibilities: • Provide comprehensive support for Android Development efforts within the company • Manage and troubleshoot issues related to Cisco Technologies • Oversee the use and functionality of Citrix Technologies across the organization • Maintain and repair computer hardware as needed • Work with Dell Technologies to ensure optimal performance • Manage user access and security through Active Directory • Support configuration and troubleshooting of Apple Devices • Implement and maintain Backup Technologies to ensure data safety • Handle tasks related to Configuration Management to ensure system stability and efficiency.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in New Castle, Pennsylvania, United States. This role requires the individual to provide onsite support for a Windows 11 upgrade. Responsibilities: • Provide technical support for the Windows 11 upgrade project • Troubleshoot and resolve issues related to computer hardware and Windows operating systems • Utilize Active Directory for user and access management • Implement configuration management to ensure system stability and performance • Assist in the maintenance and support of Microsoft Windows 10 • Act as the first point of contact for all desktop support-related queries and issues.

NOC Technician We are offering an exciting opportunity for a NOC Technician in MENTOR, Ohio. You will be part of our team, focusing on supporting network operations, managing client systems, and collaborating on various projects. Your role will be instrumental in maintaining client satisfaction and improving our internal processes. Responsibilities: • Receive and address support calls, aiming to resolve issues remotely or on-site. • Maintain client jobs in the billing system and liaise with senior support staff for escalations or audits. • Implement remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems. • Contribute to the design, development, implementation, deployment, and maintenance of client networks/systems. • Develop and improve internal monitoring and client network/system deployment policies and procedures. • Assist senior support staff with in-house or client projects as required.

Help Desk Tier 1 We are offering an exciting opportunity for a IT Field Tech role in Columbus, OH. As a key member of our team, you will be the first point of contact for customer inquiries and support requests, as well as maintaining accurate records of customer interactions. The primary industries you will be working in include Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Serve as the first point of contact for customers seeking technical assistance over the phone or email.• Determine the best solution based on the issue and details provided by customers.• Walk the customer through the problem-solving process.• Direct unresolved issues to the next level of support personnel.• Provide accurate information on IT products or services.• Record events and problems and their resolution in logs.• Follow-up and update customer status and information.• Pass on any feedback or suggestions by customers to the appropriate internal teams.• Identify and suggest possible improvements on procedures.