Help Desk Tier 1<p>We are offering an exciting opportunity for a IT Field Tech role in Columbus, OH. As a key member of our team, you will be the first point of contact for customer inquiries and support requests, as well as maintaining accurate records of customer interactions. The primary industries you will be working in include Android Development, Cisco Technologies, Citrix Technologies, and more. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Serve as the first point of contact for customers seeking technical assistance over the phone or email.</p><p>• Determine the best solution based on the issue and details provided by customers.</p><p>• Walk the customer through the problem-solving process.</p><p>• Direct unresolved issues to the next level of support personnel.</p><p>• Provide accurate information on IT products or services.</p><p>• Record events and problems and their resolution in logs.</p><p>• Follow-up and update customer status and information.</p><p>• Pass on any feedback or suggestions by customers to the appropriate internal teams.</p><p>• Identify and suggest possible improvements on procedures.</p>Desktop Support AnalystWe are offering a long term contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in New Castle, Pennsylvania, United States. This role requires the individual to provide onsite support for a Windows 11 upgrade. <br><br>Responsibilities:<br>• Provide technical support for the Windows 11 upgrade project<br>• Troubleshoot and resolve issues related to computer hardware and Windows operating systems<br>• Utilize Active Directory for user and access management<br>• Implement configuration management to ensure system stability and performance<br>• Assist in the maintenance and support of Microsoft Windows 10<br>• Act as the first point of contact for all desktop support-related queries and issues.
