4 results for Help Desk Tier 3 in Youngstown, OH

Help Desk Tier 1 We are offering an exciting opportunity for a IT Field Tech role in Columbus, OH. As a key member of our team, you will be the first point of contact for customer inquiries and support requests, as well as maintaining accurate records of customer interactions. The primary industries you will be working in include Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Serve as the first point of contact for customers seeking technical assistance over the phone or email.• Determine the best solution based on the issue and details provided by customers.• Walk the customer through the problem-solving process.• Direct unresolved issues to the next level of support personnel.• Provide accurate information on IT products or services.• Record events and problems and their resolution in logs.• Follow-up and update customer status and information.• Pass on any feedback or suggestions by customers to the appropriate internal teams.• Identify and suggest possible improvements on procedures.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in New Castle, Pennsylvania, United States. This role requires the individual to provide onsite support for a Windows 11 upgrade. Responsibilities: • Provide technical support for the Windows 11 upgrade project • Troubleshoot and resolve issues related to computer hardware and Windows operating systems • Utilize Active Directory for user and access management • Implement configuration management to ensure system stability and performance • Assist in the maintenance and support of Microsoft Windows 10 • Act as the first point of contact for all desktop support-related queries and issues.

Desktop Support Analyst We are in search of a Desktop Support Analyst for our manufacturing operations located in Ravenna, Ohio. In this role, you will be at the forefront of the latest technologies, working with a variety of systems and software. Your primary responsibilities will revolve around providing technical support to our team, managing computer hardware, and ensuring all systems are running smoothly and efficiently. Responsibilities: • Provide comprehensive support for Android Development efforts within the company • Manage and troubleshoot issues related to Cisco Technologies • Oversee the use and functionality of Citrix Technologies across the organization • Maintain and repair computer hardware as needed • Work with Dell Technologies to ensure optimal performance • Manage user access and security through Active Directory • Support configuration and troubleshooting of Apple Devices • Implement and maintain Backup Technologies to ensure data safety • Handle tasks related to Configuration Management to ensure system stability and efficiency.

NICHE- Exempt Payroll Process Consultant Immediate opening for a Payroll Process Consultant to work 2 days on site in Mayfield Village a 3 days remotely after training. This Payroll Process Consultant is preferably someone who has gone through an implementation of Workday and who has solid payroll knowledge to assist in this implementation The duties of the Payroll Process Consultant will include: • This contractor will be working in a test-site. • Identify and recommend process for payroll. • Identify downstream implications of a process change. • Proactively makes recommendations of best practices with a focus on increasing efficiencies e.g. streamlining and automating work processes in Workday. • Supports trains and serves as an expert resource for Workday. • Setting up tax codes in WorkDay: departments and CC. • Work alongside a lead supervisor to review the processes of : -how someone is going to get paid- how to and what do they do. -How to pay bonuses -One-time payments -How to override deductions -Retro pay is something the payroll will be doing. -Anything to do with the day-to-day payroll needs that the team currently does in Peoplesoft- they will need to set up process in Workday. Candidate will be working with various teams such as Payroll, IT, HR, Controls Analytics are all departments that they'll be working with. The Payroll Process Consultant must have these minimum requirements reflected on resume: STRONG WORKDAY BACKGROUND. Demonstrated knowledge of HR/Payroll in Workday Payroll Module specifically. Comprehensive knowledge of federal state and local regulations governing payroll - time and tax payroll in Workday. Strong process and project management experience planning prioritizing and organizing. Proficiency in MS Office Excel - Intermediate level - comfortable with Pivot Tables and V-Look Up Skills. Demonstrated ability to prioritize and multi-task effectively. Ability to work with and protect highly confidential information. Excellent verbal and written communication. Able to work independently and collaborate with a Team. Problem solving skills and critical thinking. Strong Customer Service Orientation. Candidate will be working with various teams such as Payroll, IT, HR, Controls Analytics are all departments that they'll be working with The Education and Experience requirements to be considered for the Payroll Process Consultant are: - Bachelor's Degree or higher in Business or a related field of study e.g. Finance Marketing Management Sales HR and a minimum of 5 years' experience in a payroll process design/redesign role. - In lieu of a degree a minimum of 7 years' experience in a process design/redesign role of which 5 years is related to payroll.