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Robert Half is currently engaging with a luxury retail organisation that is looking to recruit a contract First Line Support engineer for an initial 12-month period with their central London office.

The First Line Support Engineer will be expected to complete the following:

Act as the first point of technical support for end users of the company, including resolving hardware and software issues
Assist with the configurations of laptop builds

Provide white-glove support to VIP stakeholders

Administrating and maintaining the Active Directory Environment

Provide support for Office365, including email, OneDrive and Sharepoint.

Escalate any issues to the second line support team

Profile:

The Contract First Line Support Engineer should have the following:

The First Line Support Engineer should have excellent troubleshooting and communication skills

Graduate from a relevant Bachelors Degree

Ability to break down complex issues into simple terms for non-technical users
1-3 years experience with contract IT support
Ability to commute into their London office

Company:

Market leading Luxury Retail Organisation
5 Days on site, based in their Central London Office

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.

Azure, Active Directory, Office365, inTune, Azure

27 results for First Line Support

First Line Support Engineer Robert Half is currently engaging with a luxury retail organisation that is looking to recruit a contract First Line Support engineer for an initial 12-month period with their central London office.The First Line Support Engineer will be expected to complete the following:<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>Act as the first point of technical support for end users of the company, including resolving hardware and software issues</li><li>Assist with the configurations of laptop builds</li></ul><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>Provide white-glove support to VIP stakeholders </li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Administrating and maintaining the Active Directory Environment </li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Provide support for Office365, including email, OneDrive and Sharepoint. </li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Escalate any issues to the second line support team </li></ul>Profile:The Contract First Line Support Engineer should have the following:<ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>The First Line Support Engineer should have excellent troubleshooting and communication skills</li></ul><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>Graduate from a relevant Bachelors Degree </li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Ability to break down complex issues into simple terms for non-technical users </li><li>1-3 years experience with contract IT support</li><li>Ability to commute into their London office</li></ul>Company:<ul><li>Market leading Luxury Retail Organisation </li><li>5 Days on site, based in their Central London Office</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuOTc2MTIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

1st/2nd Line Support Engineer Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a 1st/2nd Line Support Engineer on a contract basis based in their London officeRole<ul><li>the 1st/2nd Line Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.</li><li>To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.</li><li>To develop support documentation where required to improve the user experience.</li><li>To develop their skillset in-house with a clear progression expectation to higher levels of expertise.</li><li>Provide on occasion out of hours support as required.</li><li>To assist the Group Technology and wider Information</li><li>Any other ad-hoc work requests as determined by the Group IT Manager.</li></ul>Profile<ul><li>The 1st/2nd Line Support Engineer will have a proven track record of supporting complex disparate networks.</li><li>Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.</li><li>Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective</li></ul>Ability to support:<ul><ul><li>All Microsoft desktop OS (Win7+)</li><li>Microsoft Server 2008 and higher</li><li>Active Directory</li><li>Group Policies</li><li>DNS / DHCP</li><li>Microsoft O365</li><li>Citrix</li><li>WIFI technology</li><li>Remote Connectivity tools</li><li>Cloud based tools</li><li>Collaboration tools</li></ul></ul>Company<ul><li>Global fashion organisation with offices in London</li><li>On-site required </li></ul>Salary & Benefits company, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjY2NzgyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

1st Line Support Engineer <h3 data-end="267" class="" data-start="188">1st Line Systems Engineer - London-Based MSP (Financial Sector Support)</h3>Are you ready to kick-start your IT career in a fast-paced, client-facing environment? A London-based Managed Service Provider (MSP) is looking for a motivated 1st Line Systems Engineer to support its prestigious financial services clients.You'll be the first point of contact for users ranging from traders to executives, delivering high-quality technical support while learning from some of the best in the industry.<h3 data-end="716" class="" data-start="700">The Role</h3><ul data-end="1129" data-start="717"><li class="" data-start="717" data-end="789">Provide 1st line technical support via phone, email, and remote tools.</li><li class="" data-start="790" data-end="884">Troubleshoot desktop, server, and application issues in a professional and efficient manner.</li><li data-end="958" class="" data-start="885">Carry out operational checks and support incident resolution processes.</li><li data-start="959" class="" data-end="1047">Log and escalate incidents to third-party providers and internal teams when necessary.</li><li data-end="1129" class="" data-start="1048">Participate in occasional out-of-hours and on-call support (with enhanced pay).</li></ul><h3 data-end="1153" data-start="1136" class="">About You</h3><ul data-start="1154" data-end="1442"><li data-start="1154" class="" data-end="1231">A clear communicator who's confident dealing with high-level professionals.</li><li data-end="1312" class="" data-start="1232">Passionate about technology and committed to developing your technical skills.</li><li data-end="1358" data-start="1313" class="">Organised, analytical, and detail-oriented.</li><li class="" data-start="1359" data-end="1442">Comfortable following structured processes, but also able to think independently.</li></ul><h3 class="" data-start="1449" data-end="1473">Essential Skills</h3><ul data-end="1768" data-start="1474"><li data-end="1563" class="" data-start="1474">Strong understanding of Windows desktop and server operating systems (7/10, 2008-2016).</li><li data-end="1659" data-start="1564" class="">Working knowledge of Active Directory, Microsoft Exchange (2010-2016), and Citrix XenDesktop.</li><li data-start="1660" class="" data-end="1720">Basic networking knowledge (Cisco CCENT level or similar).</li><li data-end="1768" data-start="1721" class="">Awareness of IT security and ITIL frameworks.</li></ul><h3 data-end="1803" data-start="1775" class="">Desirable Experience</h3><ul data-start="1804" data-end="1990"><li class="" data-start="1804" data-end="1870">Office 365, VMware, PowerShell, SQL (basic), HP server hardware.</li><li data-end="1927" data-start="1871" class="">VOIP (Cisco), storage systems, backup/tape management.</li><li data-start="1928" class="" data-end="1990">Exposure to ISO 27001 and service management best practices.</li></ul><h3 class="" data-start="1997" data-end="2020">What's On Offer</h3><ul data-end="2348" data-start="2021"><li data-start="2021" class="" data-end="2099">Join a high-performing MSP with a strong reputation in the financial sector.</li><li data-start="2100" class="" data-end="2176">A collaborative, service-led culture with structured development pathways.</li><li data-start="2177" class="" data-end="2279">Clear career progression into senior technical roles (2nd Line, Infrastructure, Projects, and more).</li><li class="" data-start="2280" data-end="2348">Central London office with a mix of client-site and HQ-based work.</li></ul>Salary - £30,000 - £35,000 including benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4xMzY3My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Business Systems Analyst Job Advertisement: Analyst/Associate, Business SystemsLocation: London, UKAbout the Company: Our client is a leading financial services firm dedicated to delivering innovative solutions and exceptional client service. With a collaborative environment and a commitment to technology-driven solutions, they provide an excellent platform for professional growth.Role Overview: We are seeking a motivated and detail-oriented Analyst/Associate to join the Business Systems team. This role offers an exciting opportunity to support the management and development of key business applications, including CRM systems and research tools. The successful candidate will gain hands-on experience in data management, process improvement, and system support within a dynamic financial services environment.Key Responsibilities:<ul data-spread="false"><li>Support, manage, maintain, and improve core business systems, including CRM and research tools.</li><li>Ensure CRM data integrity through data validation, user management, and system controls.</li><li>Provide first-line support for system-related queries, escalating complex issues as needed.</li><li>Deliver user training and create documentation to improve system adoption.</li><li>Collaborate with key stakeholders, including Client Strategy, Front Office, and Senior Management, to enhance business systems.</li><li>Work with internal IT teams, production staff, and third-party providers to optimise solutions.</li><li>Participate in projects introducing new features, process enhancements, and system improvements.</li><li>Act as a liaison between business users and technology teams to ensure successful solution delivery.</li><li>Provide reporting and analysis to support business strategy and client engagement.</li><li>Manage vendor relationships to ensure smooth system operations and issue resolution.</li></ul>Requirements: Essential Qualifications & Experience:<ul data-spread="false"><li>Three years of experience in a CRM-related role, ideally within financial services.</li><li>Proven experience managing business applications and implementing system improvements.</li><li>Strong understanding of CRM data structures, processes, and best practices.</li><li>Proficiency in Microsoft Excel and the broader Office Suite.</li><li>Experience with data analytics and business intelligence tools.</li><li>Strong attention to detail with a focus on user experience.</li></ul>Soft Skills & Attributes:<ul data-spread="false"><li>Confident self-starter with strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills, with the ability to present to groups.</li><li>Organised, with strong time management skills and an ability to deliver accurate results to deadlines.</li><li>Effective team player with a flexible and adaptable approach.</li></ul>Why Join Us?<ul data-spread="false"><li>Opportunity to gain valuable experience in financial services.</li><li>Supportive environment encouraging professional development.</li><li>Involvement in exciting projects that enhance business efficiency and client engagement.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41MjIxMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Desktop Support Engineer Join Our Dynamic IT Team at a Leading Financial Services FirmRole: Analyst, IT Support Engineer Location: Central London Reporting to: Director, IT Support and Infrastructure ManagerAre you a tech-savvy problem solver with a passion for delivering top-notch IT support? We are seeking an IT Support Engineer to join our growing team. This exciting role offers the opportunity to play a key part in ensuring the seamless operation of our IT infrastructure while providing exceptional service to our team.What You'll Do:<ul data-spread="false"><li>Deliver prompt and effective first-line and second-line IT support for hardware, software, and networking issues.</li><li>Manage and resolve helpdesk tickets, ensuring exceptional customer service.</li><li>Set up and maintain meeting rooms, AV equipment, and teleconferencing solutions.</li><li>Support Microsoft operating systems, Office365, and enterprise applications.</li><li>Manage Active Directory and Entra ID accounts, permissions, and group policies.</li><li>Handle mobile device management using Intune, Company Portal, and Microsoft Authenticator.</li><li>Configure and maintain printers and other peripherals.</li><li>Conduct routine maintenance and support for PC hardware and software.</li><li>Collaborate with the IT support and infrastructure team on system updates and improvements.</li><li>Maintain up-to-date documentation of processes and troubleshooting steps.</li><li>Contribute to project work, including desktop computer configurations and meeting room support.</li></ul>What We're Looking For:<ul data-spread="false"><li>Minimum two years of experience in IT support with a customer service focus.</li><li>A professional, approachable demeanor with excellent communication skills.</li><li>Strong problem-solving skills and a proactive, can-do attitude.</li><li>Exceptional organisational skills with the ability to manage multiple tasks efficiently.</li><li>A proven track record of working effectively as part of a team.</li><li>Experience in a financial or professional services environment is advantageous.</li></ul>Technical Expertise: Essential Skills:<ul data-spread="false"><li>Microsoft Operating Systems (Windows 10, 11)</li><li>Office365 administration</li><li>Active Directory / Entra ID management</li><li>Desktop/User automation using Group Policy and/or SCCM</li><li>Configuration and support for Intune, Company Portal, and Microsoft Authenticator</li><li>Exchange Online and Exchange Server administration</li><li>Printer configuration and maintenance</li><li>PC hardware maintenance and troubleshooting</li></ul>Desirable Skills:<ul data-spread="false"><li>Familiarity with Market Data platforms like Bloomberg, Eikon, or FactSet</li><li>Experience with Citrix environments</li><li>Understanding of network fundamentals (preferably Cisco)</li><li>Exposure to Mitel telephone systems</li></ul>Why Join Us? We offer an engaging and supportive work environment where you can expand your technical expertise and thrive in a collaborative culture. You'll gain hands-on experience while working closely with senior stakeholders in a prestigious financial services setting.If you're passionate about IT support and excited to contribute to a high-performing team, we want to hear from you!Apply Now and Take Your IT Career to the Next Level!Salary: £50,000 - £55,000 with bonus and competitive benefits (including 30 days holiday)Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4zNzI5Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support Engineer / 1st, 2nd Line / Oxford IT Support Enginerr / 1st, 2nd Line / OxfordAn interesting position has come up with a Biotech organisation in Oxford for an experienced 1st, 2nd line support engineer. This role will be hybrid, initially 3 months and based in Abingdon, Oxford (local/commutable candidates are preferred)You will be a technical point of escalation for incidents, requests, and problems and Ensure that IT Services are proactively administered and maintained.Experience required;<ul><li>Strong problem-solving skills, with the ability to troubleshoot complex technical issues.</li><li>Excellent communication and collaboration skills.</li><li>Excellent understanding of IT service delivery - preferably ITIL.</li><li>Experience working in a Cloud First environment</li></ul>Please apply via the link below if you are either available or becoming so in the next 4 weeks.IT Support Engineer / 1st, 2nd Line / Oxford Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuMDg2MTIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support Analyst The CompanyMy client is a London-based financial services company specialising in currency management and payment solutions for international institutions and corporates. They offer FX execution, hedging strategies, and alternative transaction banking services through both voice broking and online platforms, providing a personalised, client-led approach to managing currency risk and facilitating global payments. The Role<ul><li>Provide first and second-line technical support to end-users via phone, email, and in person, ensuring timely and effective resolution of IT issues.</li><li>Troubleshoot and resolve hardware issues including desktops, laptops, printers, and mobile devices.</li><li>Diagnose and resolve software problems related to operating systems (Windows), productivity suites (Microsoft Office 365), and business-critical applications.</li><li>Provide support for network connectivity issues (LAN, WLAN, VPN).</li><li>Manage user accounts and access permissions within Active Directory and other relevant systems.</li><li>Assist with the setup and configuration of new hardware and software.</li><li>Maintain accurate records of support requests, troubleshooting steps, and resolutions within the IT ticketing system.</li><li>Follow established IT procedures and contribute to the development of knowledge base articles and documentation.</li><li>Escalate complex issues to third-line support or external vendors, ensuring clear and concise information is provided.</li><li>Assist with basic server administration tasks under guidance (e.g., password resets, file permissions).</li><li>Contribute to IT projects and initiatives as required.</li><li>Maintain a high level of customer service and communication with end-users.</li><li>Ensure compliance with company IT policies and security procedures.</li></ul> Your ProfileTo apply for this role you will have at least two and a half years experience in an IT Support capacity. You will have worked in Financial Services and be used to a fast paced environment. Excellent communications skills are essential as you will be one of the faces of IT across the UK business. You will be comfortable with working in an office 5 days a week and will be happy to get your hands dirty. Salary & Benefits<ul><li>£40,000 - £50,000</li><li>Discretionary bonus</li><li>Stunning Central London based offices</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmVybWFpbmUuTHluY2guMzUyNjcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support Engineer / 1st, 2nd Line / Bath IT Support Engineer / 1st, 2nd Line / BathAn interesting position has come up with an organisation just outside of Bath (Melksham) for an experienced 1st, 2nd line support engineer.This role will be hybrid, initially 6 months with a view to extend or opportunity to be permanent.You will be a technical point of escalation for incidents, requests, and problems and Ensure that IT Services are proactively administered and maintained.Experience required;<ul><li>Strong problem-solving skills, with the ability to troubleshoot complex technical issues.</li><li>Excellent communication and collaboration skills.</li><li>Excellent understanding of IT service delivery - preferably ITIL.</li><li>Experience working in a Cloud First environment</li></ul>Please apply via the link below if you are either available or becoming so in the next 4 weeks.IT Support Engineer / 1st, 2nd Line / BathRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNjQyNDUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support Engineer Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a IT Support Engineer on a contract basis based in their London officeRole<ul><li>The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.</li><li>To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.</li><li>To develop support documentation where required to improve the user experience.</li><li>To develop their skillset in-house with a clear progression expectation to higher levels of expertise.</li><li>Provide on occasion out of hours support as required.</li><li>To assist the Group Technology and wider Information</li><li>Any other ad-hoc work requests as determined by the Group IT Manager.</li></ul>Profile<ul><li>The IT Support Engineer will ideally have c1-3 years experience with a proven track record of supporting complex disparate networks.</li><li>Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.</li><li>Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective</li></ul>Ability to support:<ul><ul><li>All Microsoft desktop OS (Win7+)</li><li>Microsoft Server 2008 and higher</li><li>Active Directory</li><li>Group Policies</li><li>DNS / DHCP</li><li>Microsoft O365</li><li>WIFI technology</li><li>Remote Connectivity tools</li><li>Cloud based tools</li><li>Collaboration tools</li></ul></ul>Company<ul><li>Global fashion organisation with offices in London</li><li>On-site required </li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjAzMjcxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

HR Coordinator Robert Half have an exciting opportunity has arisen for an experienced and proactive HR Coordinator/Administrator to join a dynamic organisation supporting a diverse range of HR and recruitment activities across multiple divisions.In this varied role, you will be responsible for delivering a wide range of HR-related administrative tasks, with a focus on recruitment, onboarding, training support, and general employee lifecycle administration.The company have recently implemented a new HR system, so the candidate will play a key part on setting up processes through this and enhancing workflows.As the company continues to grow there will be more opportunity for the HR coordinator to support on HR projects.This is a permanent role, based in Portishead, offering £28,000 - £35,000 DOE. Hybrid working is available after probation.Key Responsibilities:HR Administration & Processes<ul><li>Support HR Business Partners with recruitment, onboarding, performance management, and leaver processes.</li><li>Maintain up-to-date HR records and personnel files.</li><li>Carry out quarterly HR audits and resolve discrepancies.</li></ul>HR Systems & Payroll Support<ul><li>Enter new starters into HR and IT systems.</li><li>Provide back-up payroll support for operational staff, including understanding unionised pay agreements.</li></ul>Employee Support & Guidance<ul><li>Manage HR and Careers inboxes, responding to queries and offering first-line policy guidance.</li><li>Support employee relations casework, including meeting coordination and minute-taking.</li></ul>Learning & Development<ul><li>Assist with organising and recording training activities.</li><li>Monitor and notify managers of mandatory or overdue training.</li></ul>IT & Systems Support<ul><li>Liaise with external IT providers for onboarding/offboarding and equipment orders.</li><li>Assist in maintaining internal systems and intranet content.</li></ul>Office & Business Support<ul><li>Collaborate with the QHSE team to ensure office health and safety compliance.</li><li>Maintain meeting rooms and conferencing equipment.</li><li>Provide administrative support across the business as needed.</li></ul> About You:<ul><li>Experienced as an HR administrator/HR coordinator</li><li>Ideally working towards level 3 CIPD</li><li>Confident using HR systems and Microsoft Office.</li><li>Excellent organisational and communication skills.</li><li>Able to work independently and collaboratively.</li><li>Discreet and professional with handling confidential information.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuOTg0MTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support Engineer / Bristol / Mac & Windows IT Support Engineer / Bristol / Mac & WindowsAn interesting contract opportunity has become available for an IT support Analyst to join a client in the media production industry. This role is initially 3 months (potential to extend), based in central Bristol, onsite 5 days per week, starting asap. You will need experience in 1st, 2nd line, as well as Mac and windows support. - Supporting Both MacOS and PC windows- Good communication skills- Keeping up to date documentation and accurate track of equipmentInterviews can be arranged immediately with a view of starting asap. If you are either immediately available or becoming so, please apply with your latest CV via the link below.IT Support Engineer / Bristol / Mac & Windows Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuOTYwNjQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Desktop Support Analyst Desktop Support Analyst - London (West End) - £45-55k + Bonus & Benefits Robert Half have partnered with a global investment firm established over 50 years ago employing nearly 1500 people across a range of international offices. THE TEAMThe Desktop Support team provides on-site and remote technical assistance and support related to hardware, software, and audio visual (AV) for colleagues across all 12 offices globally. The team's vision is to be a first-class global provider of support services by delivering an exceptional customer experience which anticipates needs, provides guidance and works to resolve technology issues for all staff.THE OPPORTUNITYThe Desktop Support Analyst role is an exciting opportunity for candidates interested in contributing to, and continuing the high standard for service and support. There will be great opportunities to develop an excellent professional skill set and interact with various internal IT and enterprise groups across all levelsROLE RESPONSIBILITES<ul><li>Technology Management: Configure, deploy, maintain, and troubleshoot hardware, including workstations, laptops, printers, mobile devices, phones, and meeting room equipment, with the highest standard of service and support.</li><li>Incident Management: Diagnose and resolve issues related to hardware, software, business applications, operating systems and Citrix (VDI) to ensure smooth operations. Record, track, and report on all customer incidents through to completion</li><li>Request Fulfillment: Coordinate, manage and complete tasks and requests, including new hire onboarding, access provisioning, and hardware upgrades.</li><li>Audio-Visual Support:</li><li>Inventory Maintenance:</li><li>Collaboration and Improvement:.</li></ul>Background & Experiences<ul><li>Demonstrated experience of hands-on Service Desk or Desktop Support in a Windows environment</li><li>Ability to exhibit a collaborative and optimistic work ethic focused on customer satisfaction as the highest priority</li><li>Ability to execute tasks and build relationships</li><li>Excellent problem and decision making skills</li><li>Experience with Windows 10, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, and Citrix environments; advanced proficiency in Microsoft Office, Adobe Acrobat, and ServiceNow preferred.</li></ul>They have a state of the art office in the West End of London near Victoria Station £45,000-55,000 + Bonus & Benefits This role will be office based initially with hybrid working after you've settled in to the role Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4xMzI1NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Desktop Support Desktop Support Analyst (Mac & Windows) - City of London - £35-38k + Excellent Benefits Robert Half have partnered with a major annual events brand that blends music, film, and technology into one international festival and conference known for showcasing emerging talent and sparking new trends across industries. About the roleWe are looking for someone to join our Technology team as a Desktop Support Engineer. This is a great opportunity if you have technical acumen and want to join the ever-evolving event convergence team! We are looking for a skilled IT Level 2 Desktop Support professional, Ideally you will have extensive experience in managing and troubleshooting Mac and Windows environments, DNS, DHCP, MS Office packages, Intune, and ITIL / Change Management processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team.Our office is located in Shoreditch, East London, and you will be required to be i the office daily. Role requirements: <ul><li>Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting </li><li>Manage and troubleshoot Mac and Windows operating systems and applications.</li><li>Troubleshoot basic DNS and DHCP</li><li>Support and administer Microsoft Office 365 packages</li><li>Utilise Microsoft Intune for end point device management and security</li><li>Follow ITIL best practices for incidents, requests and change management</li><li>Assist with the deployment and maintenance of desktop hardware and software</li><li>Document and track issues using our service desk system (Freshworks) </li><li>Collaborate with other IT team members to resolve complex issues</li><li>Provide training and support to end-users as needed.</li></ul>What we're looking for:<ul><li>Proven experience in a Level 2 desktop support role </li><li>Strong knowledge of Mac and Windows operating systems and troubleshooting</li><li>Confident managing and organising Active directory and its objects</li><li>Experience with DNS and DHCP configuration and management</li><li>Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook)</li><li>Familiarity with ITIL processes and best practices</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Experience using ServiceDesk ticketing solutions </li><li>Customer-focused attitude with a commitment to providing high-quality support.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi41MTg4NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Senior Desktop Support Engineer Senior Analyst, Tech Support Engineer - London Drive innovation. Elevate experiences. Empower a global platform.Location: London, United Kingdom Team: Information Technology Level: Senior AnalystAbout the Company This leading global investment firm has over four decades of experience supporting high-growth companies across a broad range of sectors. With approximately $100 billion in assets under management and offices in 20 countries, the firm offers a dynamic and collaborative environment where innovation and long-term value creation are at the forefront.The Opportunity We are seeking a Senior Analyst, Tech Support Engineer to join the London-based team and play a vital role in ensuring seamless IT operations across global offices. Reporting to the Head of Infrastructure, this individual will manage complex technical support tasks, contribute to infrastructure maintenance, and uphold exceptional service standards.This role offers the chance to be part of a high-performing, forward-thinking technology function in a fast-paced, global business environment.Key Responsibilities<ul data-end="2136" data-start="1256"><li data-start="1256" data-end="1383" class="">Respond to user support requests via the Help Desk system, resolving issues with hardware, software, and network components</li><li data-start="1384" class="" data-end="1491">Collaborate with other technology teams and external providers to deliver reliable and timely solutions</li><li data-end="1608" class="" data-start="1492">Support infrastructure including Windows servers, Cisco networking equipment, wireless systems, and AV solutions</li><li data-start="1609" data-end="1696" class="">Coordinate IT activities for regional offices, ensuring consistent service delivery</li><li data-start="1697" class="" data-end="1794">Maintain high levels of customer satisfaction through clear communication and issue ownership</li><li class="" data-end="1889" data-start="1795">Participate in system rollouts, upgrades, health checks, and change management initiatives</li><li class="" data-end="1975" data-start="1890">Create and maintain operational documentation, user guides, and support materials</li><li data-start="1976" class="" data-end="2051">Monitor systems and respond to alerts, escalating issues as appropriate</li><li class="" data-end="2136" data-start="2052">Track hardware and software inventory, including license and warranty management</li></ul>Candidate Profile<ul data-start="2167" data-end="2700"><li data-end="2265" class="" data-start="2167">University degree and 8-10 years of experience in technical support or IT infrastructure roles</li><li data-start="2266" data-end="2358" class="">Proficiency with Microsoft Windows, Office365, iOS, Azure, MDM solutions, and ServiceNow</li><li data-end="2450" class="" data-start="2359">Strong analytical and problem-solving skills with a proactive and professional approach</li><li data-start="2451" data-end="2543" class="">Ability to operate effectively in a high-pressure environment with multiple stakeholders</li><li class="" data-end="2603" data-start="2544">Excellent communication skills, both written and verbal</li><li data-start="2604" data-end="2700" class="">Experience managing external service providers and supporting remote offices is advantageous</li></ul>Salary - £60,000 - £70,000 including bonus and benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC44NjA5NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Application Support Application Support / FTC / SQLAn exciting opportunity has become available for an experienced App support analyst, ideally with a focus on data. This role is with an organisation based in Oxford, who work on a hybrid model, so local candidates are preferred. Ideally paying around 38k (may be some flexibility), on an initial 12 month FTC. The ideal candidate will have experience in the below areas;<ul><li>Application support</li><li>Data management</li><li>SQL</li><li>Data integration platform - Box, HRIS, ERM and CRM (Desirable)</li><li>Experience with Box, NetSuite, ERM, CRM, Oracle APEX (Desirable) </li></ul>If you are interested and tick at least the majority of above boxes, please do apply via the link below. Application Support / FTC / SQL Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNDU0MTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Technical Customer Support Executive Robert Half have partnered exclusively with a growing scale up SaaS business within the Gaming Systems industry. My client is looking for an entry level technical support assistant. You will be joining a quickly growing company working in the land based gaming systems industry. They are the UK's leading independent system supplier, installed across 300 sites, having processed over £1bn+ in tito transactions.In this role, you will join the exisiting technical support team of 2 people. Main responsibilities include answering support calls, troubleshooting common issues, directing customers to user guides and support resources. My client is looking for someone with an aptitude to learn, and a passion for technology.Desirable skills:<ul><li>Phone communication</li><li>Organisation</li><li>Some technical experience / understanding of systems</li><li>Quick Learner</li><li>Adaptable</li><li>Experience with Jira Service Desk</li></ul> Salary: up to £27,000 p. My client offers hybrid working from their Stockport offices. Within this role, there is the opportunity to learn from a team of experienced professionals and put your stamp on the way the support team is ran. Progression opportunities over time if the candidate becomes a product expert and embedded within the team. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjE0OTA1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

IT Support Engineer The CompanyMy client is a rapidly growing waste management business headquartered in North London. Aggressive growth see's them recruiting for an IT Support Engineer. The RoleThis role reports into the Head of IT and is a key part of the company's growth plans:You'll be a key problem solver, tackling complex technical challenges for both end-users and our IT infrastructure. You'll ensure smooth IT operations through proactive maintenance and expert troubleshooting. Working closely with the Head of IT and external vendors, you'll escalate and resolve the most intricate technical issues. Your ProfileTo apply for this role you will have at least 3 years experience in an all round IT Support role. You will be ambitious, keen to learn and happy to get your hands dirty. You will be comfortable with travelling across the companies different sites and being the face of IT day to day. 365 and Intune experience is essential.This role is required to be in the office and around sites 5 days a week. A UK driving licence would be advantageous. Salary & Benefits£35,000 - £40,000Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmVybWFpbmUuTHluY2guMTEyNTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Senior Applications Specialist (Power Platform) Senior Application Specialist (Power Platform Developer) - Hybrid Working (Mainly Home based) - City of London OfficesPurpose of the Role:To join a fast-growing UK Based law firm with technology at their hear of their success.The Senior Application Specialist will play a key role in supporting business applications and systems, focusing on design, configuration, implementation, and maintenance. This role will also involve developing and enhancing custom business applications using Microsoft Power Platform technologies, including PowerApps, Power Automate, and Power BI.You'd join a team of 4 reporting to their Head of DevelopmentKey Responsibilities:<ul><li>Act as an application specialist, providing effective support and resolving escalated application-related issues.</li><li>Set up and configure Power Platform, integrating it with relevant systems and building PowerApps solutions from scratch in a greenfield environment.</li><li>Design and develop custom business applications using Microsoft PowerApps.</li><li>Automate business processes and workflows using Power Automate.</li><li>Develop or extend applications using C#, Python, and PowerShell.</li><li>Review existing 'pro-code' solutions for suitability and feasibility of migration, developing and implementing a transition roadmap.</li><li>Gather and document business requirements, create functional specifications, and design documents for solutions.</li><li>Identify process improvement opportunities and manage stakeholder coordination for timely project delivery.</li><li>Act as the technical point of contact for application-related change requests, ensuring accurate documentation aligned with the change process.</li><li>Provide technical guidance on achieving business requirements, document completed work, and ensure alignment between development and production environments after successful UAT and business sign-off.</li><li>Lead technical aspects of approved projects, working collaboratively with project teams and wider business stakeholders.</li><li>Work with the business and development teams to establish data mappings between Power Platform and internal systems.</li><li>Conduct application testing, including UAT, for new functionality, updates, and product patches/upgrades.</li><li>Collaborate with IT teams, business units, and external support providers to ensure business continuity of line-of-business applications.</li><li>Maintain knowledge of key applications and platforms, including iManage, Mattersphere, Aderant, BigHand, Dynamics CRM, and HighQ.</li></ul>Experience:<ul><li>5 years + in a similar role</li><li>Experience supporting line-of-business applications, such as document management, case management, and practice management systems (desirable).</li><li>Acting as an escalation point for application-based technical issues.</li></ul>Technical Skills:<ul><li>Strong understanding of scripting languages (Windows PowerShell, HTML, .NET).</li><li>Strong Power Platform proficiency</li><li>Proficiency in Microsoft Office applications.</li><li>Good understanding of SQL Server.</li><li>Desirable experience with case management applications would be beneficial yet not essential</li></ul>What's on offer<ul><li>£70,000-£80,000 Depending on experience</li><li>Discretionary Annual Bonus</li><li>Excellent Benefits</li><li>Hybrid Working (1-2 days a week in the office)</li><li>Free on-site breakfast</li><li>Inclusive & collaborative culture</li><li>Technical & Professional development</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4xMzYxMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Help Desk Robert Half is working for a leaving Investment Firm and looking for a Junior IT support engineer to play a key role in maintaining and enhancing our IT infrastructure. This role involves hands-on support, equipment management, and ensuring seamless IT operations across the region.<h3 data-start="405" data-end="431">Role:</h3><ul data-end="1003" data-start="432"><li data-start="432" data-end="533">Manage the refresh cycle (every 24 months) to ensure smooth transitions with minimal disruptions.</li><li data-end="655" data-start="534">Unpack, image, configure, QA, restore data, and deploy laptops, desktops, and mobile phones (full training provided).</li><li data-start="656" data-end="787">Act as the primary point of contact for desk visits, troubleshooting docking stations, monitors, headsets, keyboards, and mice.</li><li data-end="839" data-start="788">Oversee and execute desk relocations as needed.</li><li data-start="840" data-end="937">Perform daily AV checks in meeting rooms (starting at 8 AM) to ensure seamless functionality.</li><li data-end="1003" data-start="938">Maintain stock levels and keep the build room well organised.</li></ul><h3 data-start="1005" data-end="1036">Experience:</h3><ul data-start="1037" data-end="1463"><li data-end="1106" data-start="1037">1-2 years experience within IT Support </li><li data-start="1037" data-end="1106">Attention to detail with precision in executing IT support tasks.</li><li data-start="1107" data-end="1177">Self-motivated and able to take initiative and work independently.</li><li data-end="1284" data-start="1178">Professional demeanour and comfortable interacting with employees at all levels in a corporate setting.</li><li data-start="1285" data-end="1374">Team player who thrives in a fast-paced environment with strong interpersonal skills.</li><li data-end="1463" data-start="1375">Adaptability and capability of excelling under high-pressure situations after training.</li></ul><h3 data-start="1005" data-end="1036">Company:</h3><ul><li>Leading Investment Management Firm</li><li>5 days a week in the central London office</li><li>Initial 6-month contract</li><li>Day rate - Inside IR35 </li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuODMzNDMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Customer Success Executive - TOP SaaS Company! Customer Success Executive - TOP SaaS Company! Passionate about customer service? Want to work for a leading global company in a fast-paced, tech-driven environment?This is an exciting opportunity to join a well-established, innovative company specializing in patent information solutions. As a Customer Success Executive, you'll be at the heart of ensuring outstanding customer experiences, driving satisfaction, and building lasting client relationships.The ideal candidate must be fluent in EnglishAndONLY ONE of the following languages:-French-German-Spanish-PortugueseWhat's in it for you?Engage with Global Clients - Support a diverse customer base, ensuring they get the most from our products.Hybrid Role - A mix of customer support, account management, and product expertise. Career Growth - Work with cutting-edge SaaS solutions and enhance your skills in customer success and sales.Great Benefits - Competitive salary, pension, private medical, dental & travel insurance, life insurance, and more! What You'll Be Doing:Provide exceptional customer support, troubleshooting issues and offering solutions.Build relationships with smaller accounts to ensure retention and renewals.Deliver product demonstrations to both existing and potential clients.Work closely with the Sales & Marketing teams to identify upsell opportunities. Represent the company at client visits, exhibitions, and conferences.Maintain records in HubSpot CRM and provide insights on customer feedback. What We're Looking For: 3+ years' experience in a customer success role (preferably SaaS or tech).Strong communication & problem-solving skills. Proficiency with CRM tools (HubSpot experience is a plus!).A customer-first mindset with a positive, adaptable attitude.Location: West London, Great links on the District, Hammersmith and City, Piccadilly line, national rail, Overground and great bus links! (Hybrid Working) Bonus: Performance-based annual bonus Interview Process - Quick & Simple! Stage 1: 30-minute video interview - Get to know the team and discuss your experience.Stage 2: Final interview + product demo - Show us your skills and learn more about the role.Fast turnaround - decisions made quickly! ? Ready to take your customer success career to the next level? Apply now!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS4zNzQ1Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Customer Success Executive - TOP SaaS Company! Customer Success Executive - TOP SaaS Company! 💡 Passionate about customer service? Want to work for a leading global company in a fast-paced, tech-driven environment?This is an exciting opportunity to join a well-established, innovative company specializing in patent information solutions. As a Customer Success Executive, you'll be at the heart of ensuring outstanding customer experiences, driving satisfaction, and building lasting client relationships. What's in it for you?✅ Engage with Global Clients - Support a diverse customer base, ensuring they get the most from our products.✅ Hybrid Role - A mix of customer support, account management, and product expertise.✅ Career Growth - Work with cutting-edge SaaS solutions and enhance your skills in customer success and sales.✅ Great Benefits - Competitive salary, pension, private medical, dental & travel insurance, life insurance, and more! What You'll Be Doing:🔹 Provide exceptional customer support, troubleshooting issues and offering solutions.🔹 Build relationships with smaller accounts to ensure retention and renewals.🔹 Deliver product demonstrations to both existing and potential clients.🔹 Work closely with the Sales & Marketing teams to identify upsell opportunities.🔹 Represent the company at client visits, exhibitions, and conferences.🔹 Maintain records in HubSpot CRM and provide insights on customer feedback.What We're Looking For:✔ 3+ years' experience in a customer success role (preferably SaaS or tech).✔ Strong communication & problem-solving skills.✔ Proficiency with CRM tools (HubSpot experience is a plus!).✔ A customer-first mindset with a positive, adaptable attitude.📍 Location: West London, Great links on the District, Hammersmith and City, Piccadilly line, national rail, Overground and great bus links! (Hybrid Working)💰 Bonus: Performance-based annual bonus 🚀 Interview Process - Quick & Simple!✅ Stage 1: 30-minute video interview - Get to know the team and discuss your experience.✅ Stage 2: Final interview + product demo - Show us your skills and learn more about the role.⚡ Fast turnaround - decisions made quickly! ⚡ 🚀 Ready to take your customer success career to the next level? Apply now!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS41MTM4Ni4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Accounts Payable Manager Job Advertisement: Operational Team Leader ExpensesLead Our Group Finance Function to New Heights!We are thrilled to announce an opening for an Operational Team Leader within our Firm Disbursements team. As we continue to grow, we are looking for a dynamic leader with expertise in Accounts Payable and expenses to foster efficiencies and drive success in our Group Finance function.Role Purpose:In this critical position, you will lead the Firm Disbursements Support team, ensuring efficient processing and payment o disbursements. Your leadership will guide the transition from the Cashiering team to Accounts Payable, collaborating with various departments to ensure timely and accurate disbursements. A significant focus of your role will be on demonstrating process improvements and creating efficiencies, particularly in refining the supplier onboarding process alongside Procurement to establish service level agreements (SLAs) and best practices. You will also lead training initiatives for both the Group Finance team and the wider business, ensuring a seamless transition and clear understanding of new procedures.About the Team:The Group Finance team is committed to supporting and driving the financial success of the business. We pride ourselves on delivering exceptional service to our stakeholders while fostering a collaborative and enjoyable work environment. Our team consists of professionals across various finance disciplines, including Financial Control, Tax, Procurement, Business Partnering, Financial Planning & Analysis, Credit Control, Accounts Payable, Legal Billing, and Legal Cashiering.Key Responsibilities:<ul><li>Team Leadership: Oversee and manage the Firm Disbursements team, including two direct reports, ensuring best practices and serving as the primary expert for all disbursement-related inquiries.</li><li>Process Improvement: Design and implement an efficient disbursement process with the support of the Procurement team, managing the transition of responsibilities from Cashiering to Accounts Payable.</li><li>Disbursement Management: Supervise the overall output of disbursement processing and payments, ensuring accuracy and timeliness.</li><li>Collaborative Partnerships: Work closely with Cashiering, Billing, and Working Capital teams to ensure that disbursements are processed accurately and promptly, resolving any issues as they arise.</li><li>Client-Centric Support: Engage with the internal partners and the wider business to understand challenges and drive improvements.</li><li>Creditor Oversight: Conduct regular reviews of creditors, particularly aged Expenses, to maintain control over balances and escalate issues as needed.</li><li>Audit Coordination: Act as the primary contact for audit requests related to Firm expenses, ensuring that processing is audit-ready.</li><li>Training and Development: Provide training sessions to the Group Finance team and the wider business on disbursement processing and best practices.</li><li>Manual Approvals: Approve any manual vouchers or uploads that fall outside the standard processing framework.</li><li>Financial Reconciliation: Review credit card and petty cash statements, ensuring timely reconciliations and prompt resolution of discrepancies.</li><li>Tax Compliance: Review VAT and withholding tax positions to ensure compliance with relevant legislation.</li><li>Vendor Management: Oversee the setup of new vendors in the Purchase to Pay (P2P) system, coordinating with Procurement and other departments as necessary.</li><li>Bank Details Verification: Approve changes to bank details to ensure accuracy before processing payments.</li><li>Payment Authorisation: Review and authorise payment releases, including international and urgent items.</li></ul>Qualifications and Experience:<ul><li>Significant experience in expense processing and payments within a professional services environment; legal, financial services, solicitors experience is advantageous but not essential.</li><li>Proven track record of team leadership, including coaching and developing colleagues both within and outside of your immediate team..</li><li>Demonstrated ability to drive financial process improvements and efficiencies within an accounts payable setting.</li><li>Excellent stakeholder management skills, with a proven ability to engage and influence stakeholders at all levels.</li><li>Outstanding organisational skills and attention to detail, capable of working under pressure and managing competing deadlines while delegating tasks effectively.</li><li>Solid understanding of financial controls and procedures.</li></ul>Salary Package:<ul><li>Compensation: £38,000 - £42,000</li></ul>If you are a proactive leader with a passion for enhancing financial processes and supporting a dynamic team, we want to hear from you! Join us in our commitment to financial excellence and be part of an innovative and supportive environment.Apply Today!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Y2hldG5hLnBhcm1hci42NzQ5OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Head of Technology We have partnered with an established business in North Oxfordshire, who are currently recruiting for a Head of Technology to help drive an exciting transformation of their IT landscape. This dual-role position will involve developing the IT strategy and leading continuous improvement in IT operations.You will be joining our client during an important transition as they embark on a new era of IT, where you will not only be creating the vision for Technology but also taking employees and stakeholders on the journey to achieve the vision.Please note, this role will be based onsite 5 days a week.The Role:* Contributing to the new Technology Strategy and defining the roadmap for business and technology transformation. * Delivery of the agreed Technology Roadmap on time and on budget, through a combination of internal and supplier resources. * Accountability for the BAU and Transformation budgets. Including accurate planning, forecasting, tracking and reporting. * Internal and board level reporting on Technology. * Ongoing management and maintenance of all existing IT systems- ensuring systems are safe, secure, updated and available. * Provision of end user support and ensuring high levels of service delivery. * Delivery of projects on time and on budget in line with the business requirements. About You:* AS400/ iSeries Mainframes (preferable) * RPG Programming (preferable) * Microsoft 365 stack- including Power Platform, Azure, SharePoint * Knowledge of cloud platforms and technologies * Knowledge of data warehousing, architecture and networks * Experience running a service delivery team and delivering high quality service management. * Ability to demonstrate experience of strategic planning, implementation and management of IT projects. On Offer: <ul><li>Salary circa £90,000+</li><li>Discretionary bonus</li><li>25 days annual leave (plus bank holidays)</li><li>Pension contributions</li><li>Medical insurance</li><li>Life assurance</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuNjM1NjYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Junior IT Support Engineer Robert Half Technology are assisting a market leading asset manager organisation to recruit a Junior IT Support Engineer on a 12 month contract basis - London based Role<ul><li>The Junior IT Support Engineer will provide white-glove IT support to internal users, ensuring a high-quality and professional experience.</li><li>Diagnose and resolve hardware, software, and network issues primarily in a Windows-based environment.</li><li>Support desktop and laptop configurations, installations, and troubleshooting.</li><li>Manage user accounts, permissions, and group policies in Active Directory and Microsoft 365.</li><li>Assist with IT on boarding and off boarding, including setting up new user devices and accounts.</li><li>Maintain and troubleshoot conferencing and collaboration tools such as Zoom, Microsoft Teams, and VPN solutions.</li><li>Work closely with senior IT staff and escalate complex issues as needed.</li><li>Document IT issues and resolutions in the ticketing system to improve troubleshooting processes.</li><li>Assist in IT projects such as system upgrades, software deployments, and security improvements.</li></ul>Profile<ul><li>The Junior IT Support Engineer will ideally have c1-3 years of experience in an IT support role, preferably in a corporate environment.</li><li>Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.</li><li>Experience with hardware troubleshooting, including desktops, laptops, and mobile devices.</li><li>Familiarity with networking concepts (DNS, DHCP, VPN, etc.).</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication and interpersonal skills to provide exceptional end-user support.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation are a plus.</li></ul>Company<ul><li>Market leading real estate organisation with offices in London</li><li>on-site required </li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjg0NjA0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

AWS Data Platform Manager Robert Half have partnered with a global market leader who are building a Centre of Excellence for Data and Analytics and looking for an AWS Data Platform Manager to join this growing team! The successful candidate will be responsible for the management and oversight of the organisation's data platforms, including data integration, data warehouse, data and insight presentation and analytical solutions. Paying up to £85,000 with company bonus and benefits, and flexible working (office based in Birmingham).The RoleThis is a dual role where you will be responsible for delivering the technical day-to-day running of the data platforms while also providing strategic direction to ensure the continued stability, reliability and scalability. Working closely with external vendors and internal product managers to maximise return on investment, optimise costs, and drive innovation. Key responsibilities include:<ul><li>Oversee day-today operations of multiple data platforms, ensuring continuous stability, high availability, and performance across Microsoft Fabric, AWS, and Informatica environments</li><li>Implement and manage proactive monitoring solutions to anticipate and resolve issues before they impact business operations</li><li>Develop and execute the platform roadmap in alignment with the organisation's data strategy, ensuring that platforms evolve to support new business needs and innovations</li><li>Manage relationships with external vendors, such as AWS, Microsoft, and Informatica, ensuring that service-level agreements are met and costs are optimised Ensure all data platforms comply with regulatory and organisational data governance policies, implementing best practices in data security, privacy, and compliance</li></ul>About You<ul><li>Expert in AWS and other cloud-based data platforms (Microsoft Fabric, AWS, Informatica), data architecture, and ETL/ELT processes</li><li>Ability to define roadmaps, optimise costs, and ensure ROI from platform investments</li><li>Expertise in maintaining platform reliability, performance, and security while troubleshooting complex issues</li><li>Strong collaboration with vendors, internal product teams, and stakeholders to align with business goals</li></ul>On Offer<ul><li>Salary on offer - up to £85,000 DOE</li><li>Performance related bonus</li><li>Hybrid working - flexible, likely to be 1-2 days a week in Birmingham</li><li>Ability to work as part of a growing Centre of Excellence for Data & Analytics</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMjMyOTIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

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