Call Center Specialist in Milwaukee, WI

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in Milwaukee, WI
34750 - 48000
25th percentile
34750
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
38000
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
48000
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50500 56500 65000 Account Manager 43500 53000 66500 Senior Customer Service Specialist 40250 46750 52000 Customer Experience Specialist 37750 47250 55750 Customer Service Specialist 36500 40500 45250
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